Company Address: Address ENGIE Energy Access Kenya The Oval, Ring Road Parklands Nairobi, Kenya
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Financial Planning & Analysis Officer
As Financial Planning & Associate, you will join the Global FP&A team that manages business planning processes and provides data and analysis to drive strategic decisions across our 9 countries of operation. In this role, you will draw powerful insights for action from our unique, extensive, and rich dataset to drive the development of financial…
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DevOps Engineer
We are looking for an experienced Senior DevOps Engineer to join our team and play a key role in building, scaling, and maintaining our infrastructure. As a Senior DevOps Engineer, you will be responsible for ensuring the seamless operation, deployment, and monitoring of our applications and services. You will collaborate closely with development, operations, and…
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Service Network Team Lead Repair Technician Loan Recovery Officer
Job Purpose/Mission The Service Network Team Lead is responsible for managing ENGIE Energy Access Kenya’s Service Network unit and assuring the best after-sales services to our customers. His/her Team supports the Zonal Sales and Collection Managers to conduct frequent training of all Installation and Maintenance Technicians across the country to ensure the best possible customer…
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Credit Risk Data Scientist
Job Overview With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business. The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building. Within…
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Field Operations Manager National Training Coordinator
The Field Operations Manager supports the Head of Customer Finance in the execution of the field strategy. S/he will have regular travel in the field, working extremely closely with the sales agents and the collection champions in effectively carrying out field visits, credit clinics, field teams training, target improvement of customer repayments, reduction of loan…
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National Training Coordinator
Job Purpose/Mission The role holder is responsible for offer training in support of the Sales Division’s efforts in achieving key performance goals. Regarding the boarding of new agents, training of existing agents, they are expected to train and educate sales staff from the point of their initial hire and on a continuous, ongoing basis. They are responsible for training…
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Service Network Team Lead Loan Recovery Officer Repair Technician Zonal Sales and Collections Manager Quality Assurance Lead
Responsibilities Management of the Service Network Team to ensure good customer satisfaction via on time Product Installation and Resolution of Service Tickets as per the companies’ policies and processes. Accurate Documentation of Installation and Maintenance Cases through the companies Information Management Systems and Applications (Powerhub, Mysol Fix, etc.) Validation of System Installations to ensure availability…
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Call Centre Quality Assurance Officer
Responsibilities Develop and implement call quality processes and standards designed to improve the overall ENGIE Energy Access customer experience Listen and monitor customer calls (both historic and real time), document required information and ensure call objectives standards are met Provide objective assessment of Call Centre Officers compliance of process and adherence to procedures for calls…
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Area Admin Zonal Sales & Collections Officer
Responsibilities To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer via Mtawi Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system. Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock…
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Quality Assurance Lead
Responsibilities Leadership & Team Management: Lead, mentor, and grow a team of QA engineers, ensuring clear goals, performance tracking, and continuous improvement. Oversee the recruitment, onboarding, and training of QA team members. Foster a collaborative and proactive team culture focused on delivering high-quality software. Quality Assurance Strategy: Design and implement comprehensive QA strategies for multi-tenant…