Company Address: Address Embassy House Harambe Avenue/ 2nd floor,Parliament Road junction,P.O. BOX: 16127-00610 NAIROBI, KENYA

  • Customer Service Reliever

    Customer Service Reliever

    We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.
    About the Client:

    A leading Kenya-based healthcare private facility that continuously strives to enhance the treatment experience of all their patients. It follows the best infection control protocols to avoid any interaction in our patients.
    The center is run by a well-trained and professional team. The facility ensures that all the national guidelines are followed thoroughly without compromising the quality while providing holistic care for these patients.

    Job Requirements

    Bachelor’s Degree in Communication, Public Relations, Marketing or any related course.
    Customer Service experience: 6 months-1 Year would be an added advantage.
    Attained a C+ or higher in your KCSE
    Proficient in Microsoft Office.

    Competencies and Skills Required

    Excellent communication and presentation skills.
    Enthusiasm and Reliability
    Ability to multi-task.
    Vibrant and people-oriented
    Ability to work under pressure

    Job Responsibilities.

    Maintaining a positive, empathetic and professional attitude toward customers at all times
    Communicating with customers through various channels.
    Vast product knowledge.
    Ensure efficiency of the customer service process.
    Ensure customer satisfaction through the provision of professional customer support.
    Develops and maintains strong relationships with customers by providing support, information, and guidance
    Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
    Maintain a high profile in the day-to-day operations.
    Answer all incoming calls and redirect them or keep messages.
    Performs other related duties as assigned.

    Interested applicants should send their detailed CV and Cover Letter quoting the job title (CUSTOMER SERVICE-RELIEVER) as subject to reach us not later than 22nd April 2021 to careers@italgloballtd.com stating the current pay and expected salary. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

    Apply via :

    careers@italgloballtd.com

  • Legal Secretary

    Legal Secretary

    The legal Secretary will provide efficient and exceptional secretarial services for the firm, is responsible for the switchboard from the front desk as well as assisting in the duties expected.

    About the Client:

    A leading law firm in Kenya is seeking an experienced, proactive, reliable Legal Secretary who is tasked with increasing efficiency in secretarial duties and office procedures. It has garnered experience in various sectors in Kenya.

     Duties & Responsibilities:

    Carry out secretarial work where assigned
    Handle incoming and outgoing calls and deliveries, redirecting and routing inquiries, information, correspondence as appropriate
    Make telephone calls upon request
    Control telephone usage by staff ensuring no unauthorized calls are made and recording all calls made
    Delivery, receipt and distribution of mail from courier services
    Receive, attend at front desk and direct visitors to various meeting rooms and arrange all the necessary requirements for meetings/trainings e.g. training materials, soft drinks etc. as appropriate.
    Ensure requisition and distribution of office/staff supplies.
    Ensure all telephone faults and faulty equipment are reported on time and making appropriate follow up and providing feedback to HR & Admin Manager.
    Check out repairs in the office and ensure that appropriate repairs and preventive maintenance are carried out and ensuring operation of equipment.
    Ensure office electricity bill is paid in time and liaise with the cashier and any other office bills
    File all statements and personal letters for the directors.
    Ensure the cabinets in the director’s office are properly arranged always.
    Supervise and check general cleanliness of the entire offices.
    Type all the secretarial work issued out by the advocates.
    Retrieve all the court files and ensure they are up to date.
    Receiving hearing notice and checking with the diary on the suitability of dates.
    Maintaining the office diary at the reception which is properly updated with the court dates in the office.
    Diarize all meetings for both directors and hearing dates for the law firm.
    Maintain a systematic building up system for the law firm works.
    Retrieve the case files two weeks before the hearing for preparations.
    Calling the witness before the hearing dates as directed by the advocate.
    Updating the client on the progress of the matters with the supervision of the advocate.
    Following up on medical reports for the clients
    Following up on delegated assignments
    Prepare tender documents for the law firm and follow through
    To perform any other duties that maybe assigned by the management from time to time.

    Qualifications & Requirements

    Diploma in Legal Studies and or related field certificates
    Minimum 5 years’ experience as a legal secretary or paralegal
    KNEC Secretarial Certification
    Proficiency with MS Office & typing speed of at least 50 wpm with a high rate of accuracy.
    Familiarity with legal documents, legal terminology and government regulations.

    Competencies & Skills

    Able to effectively prioritize, multitask effectively and meet deadlines
    Courteous and professional demeanor with strong sense of discretion
    Able to work as a team with attorneys and staff
    Excellent and outstanding written, oral communication skills, and interpersonal abilities
    Must uphold confidentiality and be proactive.
    Committed to professional values and work ethics with a high sense of integrity and honesty.
    Excellent organizational, great management and multi-tasking skills
    Team player
    Possess ultimate customer service skills
    Ability to work under pressure
    Maintain a high profile in the day to day operations.

    Interested applicants should send their detailed CV and Cover Letter quoting the job title (LEGAL SECRETARY) as subject to reach us not later than 14th December 2020 to careers@italgloballtd.com stating the current pay and expected salary. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

    Apply via :

    careers@italgloballtd.com

  • Events Marketing Manager

    Events Marketing Manager

    Our Client is looking for a professional Marketing Manager who will be in charge of overseeing the promotion of our company’s brands. As a successful hire, you will be responsible for developing pricing strategies, identifying new customers, supporting lead generation efforts, and creating promotions with our advertising managers. You will also be tasked with developing budgets and expenditures, as well as R&D appropriations. Finally, you will be in charge of developing and managing our company’s advertising campaigns.

    To be a successful hire, you will need prior experience with creating marketing campaigns and strategies, as well as online marketing and social media strategy.

    About the Client:

    A leading and busy events planning and management company that has resources and equipment to bring events from mere ideas to reality. The firm is involved in every aspect of planning and executions letting their clients focus on their core business.

    Objective:

    To build client relationships (Both internal and external). Work on realizing new client markets and retain existing clients. Manage different clientele accounts by ensuring maximum awareness, visibility, and revenue growth to realize overall business objectives through different communication, marketing and PR initiatives.

    Qualifications and Requirements

    Bachelor Degree in Business Administration, Marketing, Public Relations, Communication or any other related fields.
    Formal business development/sales training is an added advantage.
    At least 3 years work experience in the industry.
    Advanced verbal and written communication skills.
    Ability to solve tough problems.
    In-depth knowledge of the industry and its current events.
    The ability to handle pressure and meet deadlines.
    Great interpersonal skills, enjoys meeting new people/outgoing
    Skill in prioritizing
    Excellent time management and organization.
    Experience with creating a marketing campaign, marketing strategy, and marketing plan.
    Experience with online marketing, including social media, and content marketing.
    Excellent public relations skills
    Ability to quickly adapt to change.
    Previous sales and marketing experience in a busy events company
    Familiarity with a variety of concepts, practices and procedures in events management
    Creative with business acumen
    Aggressive with strong selling skills
    Confident and presentable to hold meetings with clients
    Professional demeanor
    Good relationship networks in industry media outlets.
    Great in Event Planning and Management & IT skills
    Proficiency with marketing systems such Mail Chimp

    Key Responsibilities and Duties

    Developing a pricing strategy that maximizes profits and market share but considers customer satisfaction.
    Identifying new customers.
    Supporting sales and lead generation efforts.
    Creating promotions with advertising managers.
    Understanding and developing budgets, including expenditures, research and development appropriations, return-on-investment and profit-loss projections.
    Compiling lists describing our organization’s offerings.
    Developing and managing advertising campaigns.
    Organizing company conferences, trade shows, meetings, industry events and major events.
    Building brand awareness and positioning.
    Evaluating and maintaining a marketing strategy.
    Directing, planning and coordinating marketing efforts.
    Communicating the marketing plan.
    Developing each marketing campaign from start to finish.
    Researching demand for the organization’s products and services.
    Evaluating competitors and Conducting Data Analysis
    Handling social media, public relation efforts, and content marketing.
    Responsible for managing multiple accounts.
    Champion clients at all levels internally.
    Build new business relationships using existing industry contacts.
    Create and execute revenue/visibility growth campaigns and events for the different accounts handled.
    Develop quotes and proposals for different communication initiatives.
    Achieve revenue targets and goals.
    Give reports of activities on as and when required concerning accounts handled.
    Manage client relationships and provide clients with excellent service and support.
    Give feedback and suggestions for improvement and market research to the Director.
    Plan and oversee new communications and PR initiatives and overall corporate Communication.
    Website Management, Social Media Management
    In charge of Copywriting and Content Management

    Interested applicants should send their detailed CV and Cover Letter quoting the job title (MARKETING MANAGER) as subject to reach us not later than 21st October 2020 to careers@italgloballtd.com stating the current pay and expected salary. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.

    Apply via :

    careers@italgloballtd.com

  • Marketing Officer

    Marketing Officer

    About the Client:
    A leading hospital in Mombasa is seeking an aggressive and vibrant Marketing Officer. The hospital has been in existence for 10 years. It is re-known to provide quality pediatric services and lately added a range of services and notably women health matters.
    Duties & Responsibilities:

    Contribute in the implementation of marketing strategies
    Organize and attend marketing activities or events to raise brand awareness
    Plan advertising and promotional campaigns for products or services on a variety of media (social, print, etc.)
    Liaise with stakeholders and vendors to promote success of activities and enhance the company’s presence
    See all ventures through to completion and evaluate their success using various metrics
    Prepare content for the publication of marketing material and oversee distribution
    Conduct market research to identify opportunities for promotion and growth
    Collaborate with managers in preparing budgets and monitoring expenses
    Develop, implement and deliver sales targets as per sales plan.
    Identify and create product wise customer data base, target list and masters.
    Establish, develop and maintain business relationships with consultant doctors and medical fraternity, insurance companies and corporate clients.
    Build relationship with external partners who include key corporate clients, insurance firms, referring doctors and hospitals within the region.
    Conduct regular need based market research to gather relevant data in order to analyze products, services, competition and trends.
    Gather and document regular feedback from clients, communicate to respective heads of departments and work on a clear action plan.
    Effectively communicate and promote products, services, packages, plans, features, and benefits to existing and prospective clients.
    Organize and manage events like health camps, disease detection camps and CSR activities.
    Contribute to the long-term marketing plan to drive forward agreed company objective.
    Holistic marketing of the facility, the facilities available and the various services offered and popularize, create awareness of the maternity, women health matters, gynecology services etc.
    Compile and distribute financial and statistical information monthly, and writing field visit reports on daily basis.
    Maintain, build and update a mailing database.
    Maintain continuity among work teams by documenting and communicating actions, irregularities and continuing needs.

    Qualifications & Requirements

    Bachelor’s degree in Marketing, Business Administration or relevant field.
    Minimum 2 years’ experience in sales from a recognized hospital or diagnostic centers.
    Excellent knowledge of MS Office and marketing software (e.g. CRM)
    Proven experience as marketing officer or similar role

    Competencies & Skills

    Excellent communication, presentation, negotiation, interpersonal, PR and relationship building skills.
    Solid knowledge of marketing techniques and principles
    Good understanding of market research techniques, statistical and data analysis methods
    Excellent organizational and multi-tasking skills
    Outstanding communication and interpersonal abilities
    Creativity and commercial awareness
    Team player with a customer-oriented approach

  • Dispatch Clerk

    Dispatch Clerk

    Details:
    Requirements

    Certificate Level only
    Computer literate

    Duties and Responsibilities

    Receive Orders from Supervisor to determine what is required in terms of dispatch work.
    Sort out dispatch orders according to timelines and locations and decide which riders to assign them to.
    Create work orders for dispatch riders and provide them with information on routes and timelines.
    Assist dispatch riders in determining short and safe routes to destinations to ensure timely and accurate deliveries
    Keep in constant contact with dispatch riders to ensure that they are on accurate routes and wil deliver on time.
    Supervise the loading and unloading of items from delivery trucks, ensuring that the right ones are loaded for delivery/dispatch purposes.
    Ensure that dispatch riders and drivers keep their delivery vehicles in good working condition.
    Track deliveries or dispatch riders to determine their specific locations for the purpose of informing customers.
    Create and maintain logs of dispatch activities managed and overseen during the shift in sync with established procedures

  • Business Development Officer

    Business Development Officer

    Job Description
    Duties and Responsibilities

    Assist in developing and executing market and sales strategies.
    Contacting selected companies to analyze needs and recommend appropriate services and propose different quotes.
    Develop and maintain a strong network of lead sources.
    Identify and report on business opportunities to raise the company’s market share
    Ensure the monthly, quarterly and annual revenue targets are achieved

    Qualification and Skills

    A degree or diploma in Human Resource Management or related field 1 year experience in a consultancy firm
    Marketing skills
    Autonomous and responsible
    Analytical skills
    Must have good communication skills
    Excellent attention to detail Ability to manage and prioritize a busy work load
    Proactive attitude with excellent customer service skills.

  • Human Resources Officer

    Human Resources Officer

    Job Details
    The Human Resources Officer will be responsible for providing general Human Resource Administrative information and clerical support to the HR department and employees regarding Human Resource functions.
    The HR Officer will carry out responsibilities in some or all of the following functional areas: departmental development, HRIS, employee relations, training and development, benefits, compensation, organization development, executive administration, and employment
    Job Responsibilities

    Assist with the day to day operations of the HR Functions and duties
    recruiting and staffing logistics
    process documentations and prepare reports relating to Human Resource activities
    Any other task that may be assigned by the management from time to time
    Employee orientation, development, and training logistics
    Assisting with employee relations
    Company employee communication
    Compensation and benefits administration and recordkeeping
    Employee safety, welfare, wellness and health reporting
    Maintaining employee files and the HR filing system

    The Human Resources Officer contributes to the accomplishment of Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. The Human Resources Officer will help with the implementation of services, policies, and programs and assists company managers with HR issues.
    Primary Objectives:

    Safety of the workforce
    Development of a superior workforce
    Development of the Human Resources department
    Development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance
    Personal ongoing development

    Requirements

    Degree in any of the social science is desirable and a Diploma in HR management.
    Diploma in Human Resource Management.
    Experience in retail sector or Security an added advantage.
    Proven relevant hands on experience of at least 1 year in general HR Field.
    Knowledge of Labour Laws
    Excellent Organizational, interpersonal and communicational skills
    Men are encouraged to apply.

  • Sales and Marketing Executives

    Sales and Marketing Executives

    Job Description
    The key responsibility is to sell the company’s products or services.
    His/her responsibility will be to find and win new customers, as well as looking after existing customers’ accounts.
    Promoting new products and recording orders and sending details to the sales office and giving feedback on sales trends in the market, keeping in contact with existing customers in person and by phone, agreeing on sales, prices, contracts and terms of payments.
    Job Responsibilities

    Present, promote and sell products/services using solid arguments to existing and prospective customers
    Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
    Establish, develop and maintain positive business and customer relationships
    Reach potential customers through cold calling
    Expedite the resolution of customer problems and complaints to maximize satisfaction
    Achieve agreed upon sales targets and outcomes within schedule
    Coordinate sales effort with team members and other departments
    Analyze the territory/market’s potential, track sales and status reports
    Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
    Keep abreast of best practices and promotional trends
    Continuously improve through feedback.

    Requirements

    Proficiency in English
    Excellent knowledge of MS Office and ERP system softwares.
    Thorough understanding of marketing and negotiating techniques
    Fast learner and passion for sales
    Self-motivated with a results-driven approach
    Previous sales and marketing experience.
    Aptitude in delivering attractive presentations
    Degree or Diploma in Sales and Marketing or its equivalent;

  • Business Development Officer

    Business Development Officer

    Job Description
    Duties and Responsibilities

    Assist in developing and executing market and sales strategies.
    Contacting selected companies to analyze needs and recommend appropriate services and propose different quotes.
    Develop and maintain a strong network of lead sources.
    Identify and report on business opportunities to raise the company’s market share
    Ensure the monthly, quarterly and annual revenue targets are achieved

    Qualification and Skills

    A degree or diploma in Human Resource Management or related field 1 year experience in a consultancy firm
    Marketing skills
    Autonomous and responsible
    Analytical skills
    Must have good communication skills
    Excellent attention to detail Ability to manage and prioritize a busy work load
    Proactive attitude with excellent customer service skills.

  • Human Resources Officer

    Human Resources Officer

    Job Details
    The Human Resources Officer will be responsible for providing general Human Resource Administrative information and clerical support to the HR department and employees regarding Human Resource functions.
    The HR Officer will carry out responsibilities in some or all of the following functional areas: departmental development, HRIS, employee relations, training and development, benefits, compensation, organization development, executive administration, and employment
    Job Responsibilities

    Assist with the day to day operations of the HR Functions and duties
    recruiting and staffing logistics
    process documentations and prepare reports relating to Human Resource activities
    Any other task that may be assigned by the management from time to time
    Employee orientation, development, and training logistics
    Assisting with employee relations
    Company employee communication
    Compensation and benefits administration and recordkeeping
    Employee safety, welfare, wellness and health reporting
    Maintaining employee files and the HR filing system

    The Human Resources Officer contributes to the accomplishment of Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. The Human Resources Officer will help with the implementation of services, policies, and programs and assists company managers with HR issues.
    Primary Objectives:

    Safety of the workforce
    Development of a superior workforce
    Development of the Human Resources department
    Development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance
    Personal ongoing development

    Requirements

    Degree in any of the social science is desirable and a Diploma in HR management.
    Diploma in Human Resource Management.
    Experience in retail sector or Security an added advantage.
    Proven relevant hands on experience of at least 1 year in general HR Field.
    Knowledge of Labour Laws
    Excellent Organizational, interpersonal and communicational skills
    Men are encouraged to apply.