Company Address: Address East African Breweries Limited P.O BOX 30161 00100 Ruaraka, Nairobi, Kenya

Head of Marketing – Mainstream Spirits, EABL

So, what’s the task?
We are looking for a senior leader who can write the next chapter of this spirit companies’ phenomenal story. A self-starter with a spike in strategy, problem solving and building relationships. Someone who can win the hearts and minds of the organization, manage complexity and deliver transformational growth in a competitive environment.
Dimensions:
a) Financial
b) Market Complexity
Financial:

Deliver the F’20 spirits category AOP: circa 150m NSV and m 4.3m EU’s
Develop the F’21 – F’22 spirits MBP’s and deliver AOP.

Market Complexity:We work in one of the most interesting and diverse markets in the world. The only thing that is guaranteed is VUCA, but with complexity comes unparalleled business and personal growth opportunity.

Business model: EABL, a well-respected and stock market listed company that has been serving East African consumers since 1922. This role reports to the EABL Marketing & Innovation Director, who in turn reports to the KBL Managing Director. The role has a dotted line to the a number of central spirit global brand teams.
Category: EABL operates across beer and spirits, with strong share in both categories. As a result of our position, the primary purpose of this role is to deliver growth that recruit new category drinkers, growing penetration. Therefore, this role requires significant strategic capability, as well as the drive and problem-solving skills to execute brilliantly.

Purpose of Role
This is an unprecedented chance to work in one of Africa’s most respected companies, with huge personal accountability. EABL has great potential for growth across spirits. The role is accountable for setting the premium & reserve spirits strategy and developing the participation model, growth plans and executing campaigns launches in time and in full, as well as directing the premium & reserve spirit innovation pipeline to ensure full portfolio participation.
Top Accountabilities

Strategic Penetration: Working alongside the Exec across three markets and to understand the consumer trends and business opportunities that should inform the EABL Premium &
Reserve spirit participation strategy.Influencing, Coaching & Inspiring: You work in service of big business outcomes. You will build deep and authentic relationships, have the tough conversations when needed and annex resources from agency partners, EABL leadership and the central teams. You are a natural coach, you build talent, grow people and embed a culture of curiosity for best in class marketing in the business.
Marketing Flair: You will have a great understanding of the key marketing elements that deliver success in spirits: consumer insights, formats, category strategies, revitalize our mainstream consumer offers, pricing and promotion, packaging, TTL launch campaigns. You are focused on delivering scale reach with impact.
Commercial Excellence. You will partner with the commercial team developing a deep understanding of channel segmentation, trade persuasion tools, competitive context, route to consumer and the resources required to commercialize our spirit brands successfully.
Culture: You will help to embed an entrepreneurial culture, drinks culture curiosity and action within organisation. As a leader on the Marketing Leadership Team (MLT), you will work closely with the Exec, GM’s, Commercial Leadership and other MLT members. You will be adept at understanding matrix lines of responsibility, and use your skill set to drive disproportionate outcomes for EABL.

Qualifications & Experience Required:

The successful candidate will see this role as an opportunity to demonstrate a broad set of business skills. The candidate must demonstrate mastery of strategic penetration, marketing flair, commercial understanding and have a strong focus on EQ and relationship management. You will have a relentless pursuit for delivering big business outcomes, a proven track record of creating renowned marketing campaigns, strong experience within TBA and a track record of building relationships.
You are an entrepreneurial self-starter that can create opportunities and partnerships where none previously existed. You are comfortable operating in ambiguity, influencing senior stakeholders and can charismatically move the business with you.
You have a brilliant external and competitor radar, understanding best practice from adjacent markets and categories and you will win the hearts and minds of the organization annexing resources and support to ensure EABL wins in the market.
The role requires a self-starter with genuine excellence in marketing and spirits, preferably honed in an in market role. The candidate will have huge drive and energy, seeing the potential and the opportunity to deliver business outcomes and working hand in hand with the central support teams.
You have 10+ years of marketing or innovation experience in a market & have genuine expertise in all aspects of marketing. You have a strong spike in strategic penetration and have a strong track record that demonstrates this. You have experience of working in developing markets for at least 2+ years. Ideally you have experience in commercial or customer marketing. You are a self-starter, you are motivated by seeing opportunities and bringing them to life. You communicate with flair and inspire those who you work with. You recognize that success in role means delivering for EABL, you build the relationships and the humility to drive the right outcome.

Qualifications: Educated to Graduate level
Barriers to Success in role

Inability to successfully manage projects with precision
Inability to manage a large number of stakeholders
Inability to influence, inspire & coach & operate brilliantly in a matrix organisation
Inability to deal with ambiguity or prioritise

October 26, 2024
Innovations Manager

Are you hungry for a big opportunity? Do you yearn for a fast-moving, entrepreneurial culture? Do you measure success by what you do as much as what you say? Are you motivated by brilliant execution of new ideas that delight consumers and are compelling to the retailer? If this is you, then welcome to the Innovation team at EABL. Are you wondering how important is this role to the whole business? The role is an integral part of the Innovation Marketing leadership team. The innovation team is charged with the responsibility of delivering 25% of the business growth to come through Innovations in the next 5 years. This is a critical task in achieving the future growth for the business. The innovation team therefore plays a critical role in shaping the future of the business, delivering innovations that respond to consumer and customer trends and innovations that are reshaping the choice available to our consumers. We are looking for a self-motivated, entrepreneurial individual who will be a great addition to the team and who shares our beliefs. In this team, we believe in acting like owners while holding others to account for highest standards. We have learned that we find a way to make things happen with pace and urgency – we’ve launched products in under 8 weeks from inception and delivered We believe in learning quickly and adjusting our plans as we execute. This calls for constant awareness of the environment, acting on insights that can be boldly and quickly executed in the market. We have learned that innovations sometimes surprise us. Who would have genuinely believed that Tusker Cider would be contributing 15% of Tusker in its first year, making it one of the biggest innovations in Kenya? We are creators, we build brands from scratch such as Chrome, Balozi and Orijin and create new variants of local brands such as Kenya Cane Citrus and Smirnoff Ice Guarana. In the spirit of making marketing simple, we also work collaboratively with global teams to introduce international brands in a way that is compelling and truly transformational such as recently launched Captain Morgan Gold. Finally, we have learned that the simplest things often determine success & failure. Getting the right idea, to the right consumer, at the right outlet and the right price are critical to success. These are often overlooked elements of the launch mix. The amazing launch of Smirnoff Ice Guarana with a focus on these fundamentals delivered £9m NSV in year 1. We think through the end to end value creation opportunity: from conception to commercialization in the market. In F17 we delivered Kes 11Bn NSV (Net Sales Value) & our future are even stronger with an intent to double innovation contribution to Kes +24Bn NSV which is where you fit in…. To deliver that we need an Innovations Manager, accountable for delivering game changing innovation projects. If you want to be part of this team that is passionate about customers & consumers & if you are excited about the opportunity to deliver game-changing innovation, then contact us.
Dimensions:
Financial: Deliver the EABL Kenya Innovations contribution to the annual operating plan c. £100m (KES 14Bn) & convert +80% of new launches pipeline overlay in the financial year.
Market Complexity : EABL is the market leader in this region within the Beverage Alcoholic drinks market with c.96% share of beer and c. 62% share of spirits. There are numerous competitors in the spirits segment. Market penetration for alcohol is c. 40% with about 21% constituting traditional brew from which we can trade up consumers. The market is further complicated by several factors that make the job infinitely more interesting, the experiences more valuable & the time spent in role more rewarding: Territory scope: EABL Kenya covers Kenya, South Sudan, Export markets and duty-free. Portfolio of brands: Launching a portfolio of brands across the following categories: Spirits, Beer & Ready-To-Drink alcoholic drinks, adds an additional level of complexity. We leverage the strong beer route-to consumer but comes with its complexities especially when launching spirits!
Purpose of Role
This is an extraordinary opportunity to work and shape the future of EABL; one of the leading organizations in East Africa. You will embrace this challenge & demonstrate a burning passion for creative, innovative thinking balanced with a black-belt in launch execution. A key part of this role is to ensure the use of creative excellence, disciplined project leadership and management in crafting new opportunities and brands from multiple start points. The Innovation Manager will lead projects designed to deliver against the local market’s programme, priorities and strategy as well as influencing the business with the scalability of projects.
The role will require:

Inspiring leadership and influencing skills both within project teams, with global teams and with senior leaders around the business.
Great consumer and customer understanding to generate insights on consumer behaviour that would deliver successful innovations uptake and great commercial execution.
Strong team leadership to deliver brilliant execution through agency partners for both above-the-line and below-the-line work to deliver the innovations in an accessible way that meets consumer needs and is profitable to the business.

Top Accountabilities

Product Innovation: Through a natural instinct of what consumers want, lead the development of Concepts, Design & Communications for both new brand launches as well as brand extensions on existing brands. Complete this through the GATE process, influencing & inspiring the organisation behind your vision.
Project management: leading the development of multi innovation projects at once, you will be an expert in project management & mastering a range of project management tools will deliver all projects on time & within budget.
World-Class Execution Launches: Working in partnership with the Supply brand change managers and Commercialization Managers to develop and commercialize the product innovation. Will require clear setting the execution standards and goals for launches, delivering & executing full consumer & commercial launches flawlessly, to time & to budget. This will include new brand launches as well as rolling out proven innovations from other markets.
Influencing & Inspiring : It is critical that you can effectively influence & inspire the cross-functional project team to deliver the Ambition. This means genuine relationships, tough conversations when needed & above all to be a Master of inspiring the business to the opportunity the innovation has for the business in the future.
Performance management: Through a strong understating of the business and understanding the relative commercial levers required to deliver the performance ambitions you will consistently measure and intervene to make sure all projects deliver to target. Timely escalations and course correction based on judgement from the performance tracking.

Key Relationships: EABL Kenya Executive team, Marketing team, Technical and brand change team, Finance team, Consumer research team, Sales and commercial team, Procurement team, Corporate Affairs team, Supply chain team, Quality and Brand assurance team, 3rd party agencies.
Qualifications & Experience Required:

You have 5+ years of consumer marketing, innovation or commercial experience & have a proven track record of amazing results.
You will demonstrate meticulous project management, strong marketing judgement & commercial grounding to ensure delivery of plans.
You will have strong entrepreneurial flair to both identify new opportunities & navigate your project challenges through the complex business landscape.
A great communicator, your build strong interpersonal networks within the business & have the ability to manage stakeholders in a clear concise manner.
You are comfortable managing complexity with a demonstrated track record of managing an agenda of multiple priorities & stakeholders, juggling multiple projects & complex project timeline.
You demonstrate drive, delivery & determination. Resilience is key! The ideal candidate be result oriented with a track record of consistently delivering strong performance.
Line management & leadership. Leading, inspiring & coaching cross functional team members and 3rd party agencies.

Qualifications: Educated to Graduate level in a business related field.
Barriers to success in role

Inability to successfully manage projects with precision
Inability to manage many stakeholders both senior and junior
Inability to influence, inspire & coach teams & operate brilliantly in a matrix organisation
Inability to deal with ambiguity or prioritise.
Inability to find solutions to overcome challenges to the project
Inability to stay driven and connected to the goal of the project

October 26, 2024
Internship Opportunities

Our undergraduate internship programme runs quarterly; January-March, April-June, July-September and October-December. Application opens in the second month of every preceding quarter. Apply now or create your profile for the next intake.
At EABL, we take pride in continuously investing in Talent to ensure that we have the best pool of resources across our Markets. This goes hand in hand with our ambition to create the best performing, most trusted and respected consumer products company in Africa.
To apply for the internship program:

You must be a 3rd year or final year student– (i.e. going back to school to continue with studies after internship) in a public or accredited private academic institutions undertaking a Bachelor’s Degree.
You must be on break/ holiday from school during the internship period for this intake which is 1st July- 30th September 2019

What you will need:

A successful intern has a desire to gain professional experience and is incredibly eager to learn and explore possibilities.
Strong listening skills are also required to perform this role.
Oral and written communication skills, the ability to follow directions, as well as not being afraid to ask questions will ensure a productive internship.
An excellent Excel Spreadsheet skill is essential.
Very articulate with fluent English.
Patient, attention to detail, fast learner, committed, able to follow instructions, can work quickly and accurately under pressure.
Keen to learn about the markets and also with a high attention to detail and pride in their work at this initial stage of their career development
A commitment to completing the 3 months internship program

Mandatory Requirements

Letter from your institution indicating you are a student there and/or require internship as part of requirement for course completion.
Personal Accident insurance cover for the period of the internship
Bank account details
Copy of National Identity Card.

The internship is for a fixed period of three months without extension
Applications close on Tuesday 11th June, 2019

October 26, 2024
Reserve Brand Ambassador Shift Electrical and Instrumentation Engineer

The Reserve Brands Luxury Portfolio encompasses some of the finest spirits in the world. With a vast and raging portfolio covering vodka, gin, tequila, rum, Scotch & other whiskies, the breadth and diversity of this portfolio gives Diageo a true point of difference. The Reserve Luxury Portfolio Division was established in 2003 to go after this opportunity. The development and growth of these high NSV (Net Sales Value) brands play an integral role in the sustained growth ambitions of Diageo. The Reserve Luxury Portfolio Division is a team of highly trained individuals who focus on super- premium and luxury led opportunities across the discerning on-trade, demonstrating industry leadership in both volume driving and brand building activity. Discerning trend leading accounts are icons within the trade and create a halo for brands. The Reserve Luxury Portfolio Ambassadors are our liquid/drinks experts, respected internally and externally as a source of knowledge across drinks and non-drinks luxury categories. Across the trade they deliver Uber-Gold standard for quality, distribution, rotation, visibility, promotion, persuasion and relevant public relations activities.
Purpose:
This is a commercial position aimed at building the Reserve Luxury Portfolio knowledge, awareness and adoration with our Diageo Reserve Luxury Portfolio sales-forces as well as the Trend Leading Accounts (TLA) and Pacemaker stakeholders, driving and inspiring customer loyalty and demand, which will in turn transform into consumer demand.
There is a need to improve the Distribution and especially the Rate of Sale of our Reserve Luxury Portfolio, and the Ambassador will be pivotal in not only ensuring our TLA/Pacemaker accounts are serviced to a level where visibility, in-outlet rotation activities, account promotions, perfect serves/rituals, recommendation, events and competitions drive a constant turnover of our brands, but that they are all to the luxury Reserve Luxury Portfolio standard.
Dimensions

Decision Making Responsibility

Effective Relationships: Creates the contact matrix for their area of responsibility and defines how to maximize key relationships (time / resource)
Activation plans: Defines the way in which Reserve Luxury Portfolio activation is delivered with outlets / contacts.

Financial Responsibility

Responsibility and justification of allocated budgets for Rate of Sale activity execution, training, promotions, event, competition organization and cost of doing business
Makes proactive recommendations in areas of market/channel/customer investment, however is not expected to make significant independent financial decisions

Market Complexity

The Reserve Luxury Portfolio business has a challenging growth & innovation agenda.
The trading environment is dynamic with customer and consumers trends changing all the time.
The challenge in the on-trade is driving penetration and frequency of consumption, the off trade is challenged with retail consolidation & pricing.
Our customers are targeting a broad diversity of retail propositions at an increasingly marketing-literate consumer base.
Our major customers expect a high level of consumer insight, strong category management techniques, powerful commercial propositions and a deep understanding of how their business operates.
Consumers are trading up in both the on and off trade
This is a highly complex role covering a broad portfolio of brands

Functional capabilities

Highly connected with the Reserve environment
Deep understanding of what is important to Reserve Luxury Portfolio customers and uses this insight to execute activation plans that delight and influence the customer and their consumers
Has their finger on the pulse of what is happening on the ground – is the “face” of luxury in their environment and has brilliant relationships with key influencers in the industry
Ability to identify emerging trends & insights. Tenacious in translating this knowledge into commercial actions quickly.
Category Knowledge across Spirits and Total beverage (highly recommended on most relevant in local luxury arena i.e. wine) with particular experience in process, ingredients & provenance
Passion for luxury drinks and non-drinks brands, our customers & our consumers
Operates proactively – and where necessary reactively – in order to beat the competition
Brand Ambassador is the personification of the portfolio in the market: attitude, appearance and personality
The Ambassador will always represent the portfolio but may also have an extra specialization in one or two of the brands

Relationship management with external and internal stakeholders

Ability to develop strong relationships with trade partners, especially through leveraging credibility vs. being seen as a brand sales person.
Skilled in developing customer and stakeholder commitment, negotiating for win-win outcomes with a diverse range of individuals
Ability to understand the motivations of individual trade partners and plan rate of sale drivers against this.
Ability to work cross functionally

Brilliant Execution:

Exceptional presentation skills that captivate the customer and leads to consistent, high quality execution that embodies the distinctive elements of the outlet(s)
Is capable and competent to plan and deliver training & incentives with priority customers, organise and representing the brand at World Class and regional training events, build the brand reputation via Trade press/industry presence; implementation of tastings/events/experiences and BTL (Below the Line) collateral in Trend Leading Accounts
Can work with others internally to build capability behind these brands
Demonstrate high level self-organisation and good time management. Ability to meet multiple objectives and deadlines.
Time management and organisation skills
Post event: evaluation, analysis and report writing skills

Leadership Responsibilities

Business Performance ; Demonstrates deep personal accountability for great performance, delighting the customer and beating the competition
Finger on the Pulse ; Ability to identify emerging trends on area and communicate that knowledge to key contacts within team and Head Office.
Living The Value; The face of the brand in the eyes of the customer, consumer and media. Proud to represent the brand and Diageo.
Capture Space; Ruthless in ensuring that all our reserve execution standards and objectives are met with customer base.
Managing For Value; Baseline – aware of financial principles and applies them within own role.
On Premise Leadership; Baseline – able to build professional, credible relationships with on-trade partners and develop profitable programs.
Consumer Insight; Baseline – understands consumer types, attitudes and trends. Able to use knowledge and data effectively.
Create the conditions for people to succeed; Builds and sustains trust with others through real relationships

Top Accountabilities

Increased Distribution & Rate of Sale in identified Trend leading accounts
Increased Distribution & Rate of Sale in core retail stores that cater to high-end consumers (staff/key client mentor sessions)
Conduct comprehensive trainings, tastings, samplings, master-classes, dinners, across the Reserve Luxury Portfolio of internal and external customers and targeted consumers-
Create structured monthly meetings with quarterly reporting to key Sales and Marketing stakeholders
Execution of Reserve Luxury Portfolio On-Premise and Retail activity – (for example – and not an exhaustive list- to include: mapping and building a database of key stakeholders in the accounts and number trained, number of persuasion programs developed, % steal of share from the competition, quantified incremental sales linked to activity, building advocacy, improving visibility, menu share, Point of Sale presence, creation of bespoke menu/cocktail lists, World Class execution
Prospect and build strong relationships with Gurus/Influencers in key markets, while maintaining and nurturing current relationships
Together with the relevant teams, turns the Reserve Luxury Portfolio PR strategies and executional best practice into appropriate in-market actions
Continually re-evaluates current Reserve Luxury Portfolio accounts and helps acquire new accounts based on market trends
Inspires consumers, customers and trade to advocate Reserve brands
In conjunction with the brand manager identifies, develops and manages local marketing activities including locally based brand opportunities.
Delivers special events in a way which provides positive surprises for our consumers and customers
Organises and co-ordinates launch activity and promotions in line with brand
Acts as the face of the brand and Diageo – proud of what you do

Qualifications and Experience Required

Excellent knowledge of the drinks and non-drinks luxury goods sector
Proven passion to live life of the luxury sector and bring our brands to life
Experience as an entrepreneur with a strong understanding of the motivations of bar managers and staff
Outstanding and proven presentation skills
Must possess excellent mixology skills with a solid Spirit (and Wine) knowledge
Proven training ability, persuasive selling skills, passion for wine and the high end drinks business, with respect to customers and consumers
Excellent category, brand and trade knowledge with a strong ability to identify emerging trends and insights
Good informal relationships with wine, culinary and lifestyle journalists an asset
Fluent in English (highly recommended)

Barriers to Success in Role

Lack of passion for the luxury goods sector
Lack of belief, liquid knowledge and passion for the brands – you have to be able to communicate brand benefits in the face of obstacles and tough challenge.
Inability to engage and mobilise others in the organisation.
Inability to work cross functionally
Inability to see the bigger, long term goals of the brands
Inability to bounce-back from set backs – this is new territory!

go to method of application »

October 26, 2024
Technical Operator

Barley and Malt are the principal raw materials used in the manufacture of beer and East African Maltings Limited has the strategic role of providing competitively priced brewing raw materials to meet EABL supply requirements. East African Maltings intent is to support both EABL Supply and Demand’s strategic activities, protect the quality of our brands, support innovation and creation of competitive advantage for the EABL group within the Eastern African Region.The Maltings plant was established over 20 years ago and some new plants have been installed to replace the older obsolete ones. The plant handles 50,000 tons of barley and 30,000 of malt per year. This calls for well coordinated maintenance to avoid negative effects on throughput and quality.
Market Complexity

Malt market is diversifying in the region thus the plant is likely to overstretch in capacity should demand rise.
Some spare parts are not readily available and have adverse effects on speed at which breakdowns are attended to.
Design of machines is changing so fast and machines are becoming obsolete at high rate.

Purpose of Role
The role of Technical operator is to operate the equipment and execute maintenance activities to achieve the set plant availability KPIs in order to assure production targets are achieved.The role works closely with the operations team, shift operations managers and the engineers.
Accountabilities

Spearhead breakdown maintenance and scheduled maintenance with a view to minimize down time. Lead formal failure analysis, take corrective actions on audit reports while ensuring quality and effective execution of maintenance and operations tasks.
Undertake operation and monitoring of dry and wet processes, capture data in the quality records and take samples as per production procedures in order to deliver daily operational targets while assuring quality of the different products.
Raise job notification in SYSTEM APPLICATION PRODUCT(SAP) and execute preventive and corrective maintenance of Malt, Barley and Sorghum processing equipment.
Be able to fault diagnose SCADA faults and offer solutions fast to minimise plant down times.
Be able to interpret electrical/PLC diagrams and offer solutions within shortest time possible in case of breakdowns.
Should be highly conversant with plant instrumentation and controls system.
Monitor and capture daily utilities usage data and update relevant records.
Adherence to high safety standards at the work station, champion safety agenda and report any unsafe concerns to the relevant authority.
Champion process improvement initiatives in their areas of operation and ensure waste control and other environmental KPIs are achieved.
Lead and guide housekeeping contractor within their area of operation.

Minimum Qualifications

Diploma in Electrical Engineering (Instrumentation, Electronics/Power options)

OR

Electrical Technician Part 3 from a recognized Institution.

Over Two years post qualification experience in a Manufacturing or Production set-up.

October 26, 2024
Credit Risk Analyst

Context/Scope
Significant cross-market functional responsibilities with the aim to deliver a seamless end-to-end commercial service. It ensures proper operation of processes from incoming fund allocation to customer ledger maintenance, order release, outstanding follow-up and overdue management, including credit limit control and reporting.
Service Delivery entails issue resolution and close business partnering with the credit risk, customer service and commercial market teams.
Financial Dimension
The role is responsible for credit risk framework for the Nigeria market. Its key in driving controls around our trading with General Distributors and Key Account customers
It is also key in managing business risk related to stock, debtors and creditors thus driving Working Capital
Nigeria is a 125Bn revenue business of which 94% of the revenue is earned from trading with General Distributors and Key Account customers
Leadership Responsibilities:

Sees the bigger picture and understands the detail
Works logically and pro-actively towards solutions
Responds positively to direction and shows energy in delivering what is expected within own area of work.
Is receptive to feedback and is willing to learn from mistakes
Ability to effectively Prioritize trade customer needs and build on customer knowledge when making decisions
Understands the need to be part of a high performing team and supports the actions of others to deliver this.
Good knowledge of internal and external business partners
Takes ownership for delivering on promises and speaks up when operational standards are slipping

Purpose of Role:

Provide world class seamless end to end credit risk analysis service and manage the relationship with customers/distributors in the Nigeria market operations

Top Accountabilities

Performance commentary of daily cash collection report and timely circulation to HODs in market.
Recommendations on customer credit limits and implementation of the approved changes. (implementation is transactional)
Calculation of interest on unhealthy customers with overdue and managing the conversation with the customer on how to turn around the status of their account.
Managing the review of price changes for General Distributors and Key Accounts. (loading in SDP is transactional)
Managing customer deductions relating to incentives and rebate and resolving issues/complaints from Trade customers relating to the above. (transactional)
Review of requisitions and raising of free issue order request for new activations, sampling and launching of a new product by the sales team. (loading in SDP is transactional)
Attending to issues/complaints from customers and following up on claims made and resolve any balance confirmation and reconciliation issues.
Managing the process of extending payment terms of customers due to delays in delivery and any other reasons provided by the operations team. (transactional)
Continuously look for process improvements to drive customer satisfaction and raise service efficiency.
Health check analysis and waiver request management through monitoring of stock levels held by Trade Customers (Distributors) are in line with outstanding debt.
Assessing the customer risk and propose to the Credit committee for changes on the credit risk category for all customers.
RRS management through timely collection of monthly loan repayments, creation of codes for new DBs and resolution of reconciliation issues.
Develop E2E commercial ‘centre of excellence’ in Africa to provide end to end clarity of the credit risk analysis process, to provide a central focus point for SSC in order to facilitate best practices
Actively promote the CARM/Control agenda and adhere to controls/compliance environment and input to audits
Preparation of customer risk assessment reports in preparation for the credit committee meeting

Key performance indicators

Days Sales Outstanding
Weighted Average days to Collect/ Weighted Average payment Terms
Collection To Term
91+ aged debt/7+ aged debt
Cash collection (meeting target – overdue debt 2%)
Customer dispute management and customer service

Qualifications and Experience Required:

University or College degree and/or 1-2 years relevant experience
Speaks English fluently
Has some financial knowledge or willingness to learn financial transactions
Past experience in the credit control function is an added advantage
Has strong interpersonal and communication skills
Is enthusiastic to solve problems
Is a good team player and has ability to work independently
Solid PC literacy, strong Excel skills required (SAP knowledge is an advantage)
Is self-confident, accurate and pays attention to detail

Barriers to Success in Role (Optional):

Lack of ability to express self and proficiency in required language
No team player
Lack of accuracy and attention to details
Difficulty in setting priorities and in working independently

October 26, 2024
Shopper Manager

We turn shoppers into buyers of our brands through marketing propositions that align to our category, customer and brand goals.This team has been created to influence shoppers’ actions and change their behaviour… in order to grow our categories and in so doing, become an indispensable partner for customers.
This team will Win at the Moment of Choice with Consumers and Shoppers by developing insight led, breakthrough shopper marketing activities which generating sustainable profitable category growth.Our innovation and brand plans will be developed with greater consideration to our Customer agenda and the needs of shoppers to ensure we deliver our both our category and brand objectives.
Market Complexity:
We work in one of the most interesting and diverse markets in the world. The only thing that is guaranteed is VUCA, but with complexity comes unparalleled business and personal growth opportunity.Business model: KBL is part of EABL, a well-respected and stock market listed company that has been serving Kenyan consumers since 1922. This role reports to the Shopper Marketing Manager, who in turn reports to the KBL Head of Customer Marketing. KBL operates across beer and spirits, with strong share in both categories. As a result of our position, the primary purpose of this role is to generate compelling shopper insights aligned to our Customers and brand plans with the aim to recruit new category drinkers, growing beer and spirits penetration. Therefore, this role requires significant strategic capability, as well as the drive and problem-solving skills to execute brilliantly.
Key Accountabilities & Responsibilities:

Leveraging Diageo’s portfolio and trade strategy to build insight generated shopper and channel plans that translate into a compelling activation cycles in partnership with customers.
Play a key role in the joint business planning cycle, identifying strategic alliances and opportunities that unlock growth for our categories and customers.
Build strong internal and external relationships being sought out as a credible & trusted Shopper Marketing expert and adviser.
Lead the development and execution of multi-channel shopper marketing campaigns that deliver the Customer, Brand and Shopper objectives.
Optimise campaign creative and touch points across the entire path to purchase to ensure we are influencing shopper behaviour.
Ensure campaigns are fully commercialised and deliver category growth with proportionate share growth for Diageo. This commercialisation will be complimented by a robust measurement and evaluation process to ensure all learnings inform new campaign development.
Project management of multiple Shopper Marketing campaigns and stakeholders (Customer, Sales, Brand and Agency)
Leadership Responsibilities
Passion for consistently delivering great performance and being able to identify clear priorities and focus on them at all times.
Be imaginative in finding solutions to issues and pursuing opportunities for the business which will ensure we continue to beat the competition.
Ability to work cross functionally with internal & external stakeholders / partners to deliver plans & activities.
Demonstrate deep personal accountability for great performance

Leadership Responsibilities

Passion for consistently delivering great performance and being able to identify clear priorities and focus on them at all times.
Be imaginative in finding solutions to issues and pursuing opportunities for the business which will ensure we continue to beat the competition.
Ability to work cross functionally with internal & external stakeholders / partners to deliver plans & activities.
Demonstrate deep personal accountability for great performance

Key internal & external interfaces:
Internal: Customer Marketing Unit, Shopper Marketing Team, Innovation, Consumer Planning Teams, Sales Operations, Finance.External: Agencies, Customers.
Qualifications and experience required

A proven track record in either Marketing and/or Sales (Customer Marketing)

Strong creative judgement and good commercial understanding (of our customers and their shoppers)

An individual who understands how to get things done within KBL and has the ability to influence across a broad network of the organization – there is some ‘thinking’ involved’ but much of this will be about simply ‘decide’ and ‘act’
An ability to inspire agencies to deliver great work and ideally some experience of working with key customers

October 26, 2024
Lead Asset Care Manager

Purpose of Role:

Maintain site facility within recommended state i.e. regulatory, mandatory and Diageo standards.
Ensure compliance of the facility to local standards including upgrade and/ or retirement of the facility.
Key liaison role with regulatory bodies e.g. NCA, NEMA and City County as regards buildings, occupation and associated Health and Safety.
Key support to infrastructural requirements needed for compliance with Good Hygienic Practices

Leadership Responsibilities and Decision Making Rights
This position has direct reports of Clerks Of Works and works very closely with Head of Departments mainly Procurement, Asset care managers across the site, Quality, Warehousing and Move, HR, Safety, Security, Legal, Compliance and Regulatory departments.
The incumbent needs to abide by the company values:

Be the Best
Proud of What We Do
Passionate About Consumers
Freedom to Succeed
Strong ethical values, authenticity and integrity

Top Accountabilities

Provide strong leadership and project management skills in facilities management
Respond proactively to site facilities requirements and maintain a strong robust and effective maintenance plan for all facilities at KBL ensuring that all food safety , site safety and regulatory requirements are fully supported by such plans
Diligently manage the site facilities budget ensuring that deviations to plans are fully mitigated against and proactively communicated to the head of department
Diligently manage contractors on site ensuring a high level of professionalism in their work while adopting a Right First Time approach to fully eliminate rework and repeat jobs
Liaise with other head of departments to ensure that the right facilities management standards are applied without any exclusion across the site
Ensure that the right standards and technology for civil works is applied on site so as to guarantee the business value for money

Qualifications

Graduate degree in Engineering (Mechanical, Electrical or Civil)
Training/exposure on Environment and OHS law and management
Training in Hygienic plant practices
Training in Plant Maintenance best practices
Elements of finance knowledge

Experience

7 years’ experience in a manufacturing set up (FMCG)
In depth knowledge in a food processing plant
Astute capability in influencing skills

October 26, 2024
Tactical Buying Specialist

Diageo is committed to seeking opportunities to create simplification across our organisation to accelerate its Performance Ambition and drive out cost to invest in growth. External benchmarking on how we source, purchase from and pay suppliers has identified opportunities to transform the experience of our suppliers and employees and deliver savings to the business
Source to Pay (STP) Transformation will create and implement a best in class Source to Pay infrastructure for Diageo end to end, comprising new processes, creation of structured data & the implementation of a new E2E integrated global Purchasing tool (Coupa).The buyer role under the Tactical Team will support the Procurement Teams and the market requisitioners to buy/purchase from the right vendors using the right buying channels and ensure correct structured data supports end the Procurement strategy.The Tactical Buying Specialist is a key element of the Tactical team and acts as the interface between business requisitioners (business requirements) and the Procurement community (who set purchasing strategy) in ensuring Diageo buys the right products from the right suppliers, using the right purchasing channels and at the right price.
Leadership Responsibilities
This role is required to ensure compliance to the agreed STP processes and the Procurement policies for the categories they are responsible for.
Purpose of Role
This role will also be responsible for sourcing of non-strategic spend on goods and services.As this is a role facing directly into our business, this role has a direct impact on how our business customers view our service. The focus should be on the quality of the response and meeting SLA’s for satisfactory closing of requests. Any requests not resolved immediately may need prompt escalation, management and communication to the requestor on progress.
Top Accountabilities

Responsible and accountable for the timely management of tactical purchasing requests from the business within the agreed SLA’s and KPI’s.
Providing advice and support to the business on the correct routes or sources of supply (via catalogues, webforms etc.).
Identifying opportunities for new catalogues or content and routing this to the STP Supplier & Catalogue Team.
Sourcing of non-strategic goods and services (spot buy).

Key Criteria to be successful in this role

Degree educated preferably in a business or Procurement related field from a recognized University
Conversant with Coupa system operations and ‘HOW’ use knowledge
Experience of Tactical purchasing, including processes, ways of working, documentation and compliance requirements etc. would be beneficial
Able to work proactively and effectively in cross functional and global team at all levels in an organisation.
Previous Procurement experience preferred.
Must be able to speak and write in French.

Skills required

Communication and influencing skills
Commercial awareness
Highly structured and thorough
Strong delivery and analytical skills
Empathy, tact and diplomacy
Proactive approach with tenacity and drive to succeed
Solution oriented approach to change challenges
Team working skills

October 26, 2024
Senior Innovations Manager

Context/Scope:
Are you hungry for a big opportunity? Do you yearn for a fast-moving, entrepreneurial culture? Do you measure success by what you do as much as what you say? Are you motivated by brilliant execution of new ideas that delight consumers and are compelling to the retailer?If this is you, then welcome to the Innovation team at EABL.The role is an integral part of the Innovation leadership team. The innovation team is charged with the responsibility of delivering 25% of the business growth to come through Innovations in the next 5 years. This is a critical task in achieving the future growth for the business.In this team we believe in acting like owners while holding others to account for highest standards. We have learned that we find a way to make things happen with pace and urgency – we’ve launched products in under 8 weeks from inception and deliveredFinally, we have learnt that the simplest things often determine success & failure. Getting the right idea, to the right consumer, at the right outlet and the right price are critical to success.
Purpose of Role:
This is an extraordinary opportunity to work and shape the future of EABL, one of the leading organizations in East Africa.
A key part of this role is to ensure the use of creative excellence, disciplined project leadership and management in crafting new opportunities and brands from multiple start points.The Innovation Manager will lead projects designed to deliver against the local market’s programme, priorities and strategy as well as influencing the business with the scalability of projects.
The role will require:

Inspiring leadership and influencing skills both within project teams, with global teams and with senior leaders around the business.
Great consumer and customer understanding to generate insights on consumer behavior.
Strong team leadership to deliver brilliant execution through agency partners for both above-the-line and below-the-line work.

Top 5 Accountabilities

Product Innovation: Through a natural instinct of what consumers want, lead the development of Concepts, Design & Communications for both new brand launches as well as brand extensions on existing brands.
Project management: leading the development of multi innovation projects at once, you will be an expert in project management & mastering a range of project management tools will deliver all projects on time & within budget.
World-Class Execution Launches: Working in partnership with the Supply brand change managers and Commercialization Managers to develop and commercialize the product innovation. Will require clear setting the execution standards and goals for launches, delivering & executing full consumer & commercial launches flawlessly, to time & to budget.
Influencing & Inspiring. It is critical that you can effectively influence & inspire the cross-functional project team to deliver the Ambition. This means genuine relationships, tough conversations when needed & above all to be a master of inspiring the business to the opportunity the innovation has for the business in the future.
Performance management: Through a strong understating of the business and understanding the relative commercial levers required to deliver the performance ambitions, you will consistently measure and intervene to make sure all projects deliver.

Qualifications & Experience Required:

7+ years of marketing, innovation or commercial experience
Meticulous project management, strong marketing judgement & commercial grounding to ensure delivery of plans.
Strong entrepreneurial flair to both identify new opportunities & navigate your project challenges.
Line management & leadership. Leading, inspiring & coaching cross functional team members and 3rd party agencies.

October 26, 2024