Company Address: Address Commercial Bank of Africa Mara and Ragati Roads, Upperhill Nairobi Kenya
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Personal Banking Recoveries Manager
Job Purpose Statement Ensure focused attention on and closely monitor the performance of the Banks Portfolio at Risk to include the Banks non-performing loans portfolio within the Personal Banking Sector. A clearly defined strategy for the following: Ensuring that early arrears PAR does not move to NPL status: Ensuring that all accounts that have moved…
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Service Desk Officer
Job Description DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: TEAM LEADER, IT SERVICE DESK JOB PURPOSE STATEMENT The IT Service Desk officer role is responsible for the following: Incident Management process in line with ITIL principles by providing 1st Line Support to logged incidents and within the agreed SLA in order to meet varying needs of the…
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Team Lead, Card Channels Support
This is an ICT specialist supervisory role whose purpose is to ensure effective and efficient support and system administration to ATMs, Cash Depositors, Teller Cash Recyclers, card management systems, card production systems / hardware and other related card support applications are implemented and supported across the entire CBA Group. The incumbent will work closely with…
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Credit Analyst – Corporate Banking Legal Officer Business Development Manager -Bancassurance(Retail Sales)
Job Description DEPARTMENT: COMMERCIAL BANKING REPORTS TO: HEAD OF CREDIT ANALYSIS JOB PURPOSE STATEMENT To provide financial information and analysis, including market intelligence for use in the preparation of credit reports. In liaison with the Relationship Managers, prepare credit reports for review by the credit committee. KEY RESPONSIBILITIES Quality of credit reports for credit committee…
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Branch Relationship Officer Property Finance Manager
DEPARTMENT: PERSONAL BANKING REPORTS TO: RETAIL MANAGER JOB PURPOSE STATEMENT The purpose of this role is to achieve business growth for Personal Banking by providing quality relationship management to existing customers in assigned branch/territory. This will entail sustaining customer satisfaction so as to retain them thereby generating additional business through cross-sell opportunities. KEY RESPONSIBILITIES Business…
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Card Operations & Mis Risk Officer Relationship Officer-Asset Finance Relationship Officer-Ipf Financial Risk Analyst
DEPARTMENT: CARD CENTRE REPORTS TO: MANAGER, CARD OPERATIONS JOB PURPOSE STATEMENT The purpose of this role is to provide exceptional customer service and card operations excellence performance, through prompt provision of service standards and business performance data, management of card and PIN application process and reconciliation of chargeback suspense account. KEY RESPONSIBILITIES Processing and Reconciliation…
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Quality Analyst, Customer Experience IT Support Operations Officer
JOB PURPOSE STATEMENT Responsible for determining if the customer experience services provided by CBA are meeting set quality standards. Assessing quality of service delivery at all customer touch points and making recommendations that translate into superior customer experiences. Close partnering with teams under Quality Assurance Program to positively influence performance that ensures achievement of CBA…
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Customer Acquisition Manager Systems Assurance Officer
DEPARTMENT: NEW BUSINESS VENTURES REPORTS TO: HEAD BUSINESS MANAGEMENT JOB PURPOSE STATEMENT The Customer Acquisition Manager is a role within the Business Development function that is responsible for ensuring the achievement of business growth targets through the NBV suite of financial solutions. This involves translating the business plans into acquisition strategies, developing targets, identifying growth…
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Application Developer (Android & Web)
DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: MANAGER, APPLICATION DEVELOPMENT JOB PURPOSE STATEMENT The Application Developer is a role within the Technology team responsible for the design, development, deployment and support of mobile, web, desktop and server business solutions that support CBA’s digital transformation goals. The position requires solid knowledge of Mobile, web, desktop & server (orchestration…
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Business Information Analyst Research Analyst
DEPARTMENT: GROUP FINANCE & STRATEGY REPORTS TO: HEAD GROUP FINANCIAL PLANNING JOB PURPOSE STATEMENT The main purpose of the role is to use data from internal systems and the market to figure out business performance and market trends to drive performance and efficiency. The Business Information Analyst role is to develop, implement, maintain and support…