Company Address: Address Commercial Bank of Africa Mara and Ragati Roads, Upperhill Nairobi Kenya
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IT Business Partner -Consumer Manager, Properties & Facilities Department: Commercial
Job Description DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: MANAGER, IT ANALYSIS AND ARCHITECTURE JOB PURPOSE STATEMENT The IT Business Partner – Consumer is responsible for applying business analysis tasks and techniques used to work as a liaison among stakeholders in the Business Units in order to understand the structure, policies and operations, and to recommend technical…
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Business Development Manager – Retail Sales
JOB PURPOSE STATEMENT To market and sell the Bank assurance products to the bank customers with specific focus on CBA@work channel. The job function involves designing, implementing and coordinating the CBA@work Bank assurance sales strategy, crafting marketing initiatives aimed at sustaining portfolio growth and achieving sales and income targets. The job includes supporting completion and…
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It Business Continuity Management Analyst
JOB PURPOSE STATEMENT This role ensures that Business Continuity for IT services is maintained, to ensure that IT services are available in the event of unforeseen disruption. This role is responsible for developing, implementing, and testing plans and procedures to ensure that the Group responds to disruptions so that IT services can be resumed within…
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Facilities Officer Project Support Officer Manager, Business Intelligence Application Developer (Android & Web)
JOB PURPOSE STATEMENT To manage the maintenance and upkeep of banks’ premises across it network by ensuring SLAs, budget and quality standards are met in accordance to the banks procedures and policies. KEY RESPONSIBILITIES Oversees and coordinates all CBA property and building maintenance, ensuring that maintenance requirements and requests are completed in a timely manner…
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Database Administrator
Requirements To ensure projects, incidents, problems and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s. (30%) Effectiveness of integration of database and storage strategy / blueprint with the bank’s business direction (10%) Effectiveness of the databases and storage security (policy, controls and infrastructure) with regard to protection against exposure…
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Team Leader, Service Operations Center Head Financial Risk Management Database Administration
The Team Leader, Service Operations Center role is responsible for CBA groups centralized IT Service Monitoring; The primary objective of the role is to monitor the quality of all the IT services and taking the necessary actions in the case of service disruptions or degradation in order to decrease the MTTR (Mean Time to Recovery).…
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Channel Development Manager Head, Group Financial Planning & Reporting
Job Description DEPARTMENT: CASH MANAGEMENT REPORTS TO: SENIOR MANAGER, e-CHANNELS & e-COMMERCE JOB PURPOSE STATEMENT The purpose of the role is to provide business support in the implementation and management of electronic channels’ enhancements. This includes end to end management of new and enhancements of electronic channels i.e. successfully take the project from concept to…
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Branch Relationship Officer Property Finance Manager
DEPARTMENT: PERSONAL BANKING REPORTS TO: RETAIL MANAGER JOB PURPOSE STATEMENT The purpose of this role is to achieve business growth for Personal Banking by providing quality relationship management to existing customers in assigned branch/territory. This will entail sustaining customer satisfaction so as to retain them thereby generating additional business through cross-sell opportunities. KEY RESPONSIBILITIES Business…
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Card Operations & Mis Risk Officer Relationship Officer-Asset Finance Relationship Officer-Ipf Financial Risk Analyst
DEPARTMENT: CARD CENTRE REPORTS TO: MANAGER, CARD OPERATIONS JOB PURPOSE STATEMENT The purpose of this role is to provide exceptional customer service and card operations excellence performance, through prompt provision of service standards and business performance data, management of card and PIN application process and reconciliation of chargeback suspense account. KEY RESPONSIBILITIES Processing and Reconciliation…
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Quality Analyst, Customer Experience IT Support Operations Officer
JOB PURPOSE STATEMENT Responsible for determining if the customer experience services provided by CBA are meeting set quality standards. Assessing quality of service delivery at all customer touch points and making recommendations that translate into superior customer experiences. Close partnering with teams under Quality Assurance Program to positively influence performance that ensures achievement of CBA…