Company Address: Address Commercial Bank of Africa Mara and Ragati Roads, Upperhill Nairobi Kenya
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Quality Analyst, Customer Experience IT Support Operations Officer
JOB PURPOSE STATEMENT Responsible for determining if the customer experience services provided by CBA are meeting set quality standards. Assessing quality of service delivery at all customer touch points and making recommendations that translate into superior customer experiences. Close partnering with teams under Quality Assurance Program to positively influence performance that ensures achievement of CBA…
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Customer Acquisition Manager Systems Assurance Officer
DEPARTMENT: NEW BUSINESS VENTURES REPORTS TO: HEAD BUSINESS MANAGEMENT JOB PURPOSE STATEMENT The Customer Acquisition Manager is a role within the Business Development function that is responsible for ensuring the achievement of business growth targets through the NBV suite of financial solutions. This involves translating the business plans into acquisition strategies, developing targets, identifying growth…
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Application Developer (Android & Web)
DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: MANAGER, APPLICATION DEVELOPMENT JOB PURPOSE STATEMENT The Application Developer is a role within the Technology team responsible for the design, development, deployment and support of mobile, web, desktop and server business solutions that support CBA’s digital transformation goals. The position requires solid knowledge of Mobile, web, desktop & server (orchestration…
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Business Information Analyst Research Analyst
DEPARTMENT: GROUP FINANCE & STRATEGY REPORTS TO: HEAD GROUP FINANCIAL PLANNING JOB PURPOSE STATEMENT The main purpose of the role is to use data from internal systems and the market to figure out business performance and market trends to drive performance and efficiency. The Business Information Analyst role is to develop, implement, maintain and support…
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Retail Manager Credit Analyst – Corporate
DEPARTMENT: PERSONAL BANKING REPORTS TO: REGIONAL RETAIL MANAGER JOB PURPOSE STATEMENT The purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement service delivery excellence. KEY RESPONSIBILITIES Business planning and growth (deposits and lending) as well as customer growth…
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Channels Operations Officer
REPORTS TO: MANAGER-FINANCIAL OPERATIONS JOB PURPOSE STATEMENT New Business Ventures is mandated to diversify the CBA target market with a proposition that targets a complementary consumer mass market and the micro and small enterprise (MSE) market. NBV shall operate in all countries that CBA is licensed to offer banking services, and shall also operate through…
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Market Risk Analyst Compliance Manager Relationship Manager
DEPARTMENT: ENTERPRISE RISK & COMPLIANCE REPORTS TO: FINANCIAL RISK MANAGER JOB PURPOSE STATEMENT The role will support coordination and implementation of the Group’s market, liquidity and country risk management policies and processes. The role will be required to support the identification and evaluation of market, liquidity and country risks. KEY RESPONSIBILITIES Quality of the group…
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Business Support Analyst Property Officer Credit Analyst (Business Banking) Fraud Analyst
DEPARTMENT: EXECUTIVE OFFICE REPORTS TO: CHIEF OF STAFF JOB PURPOSE STATEMENT To support the Chief of Staff (“CoS”) and the Group Executive Director (“GED”) in driving and monitoring growth of Subsidiary businesses by performing research, collecting information and structuring this information in to practical insights that will help make informed decisions and actions. The role…
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Head of Private Banking Senior Product Manager-Digital Financial Services Nbv
DEPARTMENT: PERSONAL BANKING REPORTS TO: HEAD OF PERSONAL BANKING UNIT JOB PURPOSE STATEMENT To provide leadership that will enhance the Private Banking Product Concept and Strategy and deliver profitable business growth targets for Personal Banking Sector within this market segment. This includes defining market segment, developing strategic business plans to acquire new customers, grow the…
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Financial Operations Collections Manager
Department: New Business Ventures Reports To: Manager, Financial Operations Job Purpose Statement The purpose of this role is to organize, co-ordinate, manage and control the day to day operations in all markets where NBV is represented (currently Kenya/Tanzania/Uganda/Rwanda and Ivory Coast) for all Micro Savings and Loans (MSL-25 Million customers with a Group Balance sheet of Kes.13Bln)…