Jobs Kenya

Company Address: Address Chiswick Studios 9B Power Road – W4 5PY – London United Kingdom

  • Retail Supervisor – Wajir

    Retail Supervisor – Wajir

    Title: Retail Supervisor
    Location: Field (80%) and shop (20%)
    Purpose: As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.
    Responsibilities:

    Create and maintain an incredible sales team
    Meet the sales objectives through careful planning and motivating your team
    Meet the technician target through a laser focus on efficiency
    Meet the operational standard we expect at the shop

    Description of tasks

    Responsible for new customer acquisition across a defined area
    Hiring agents who are very effective sellers and good representatives of BBOXX
    Training agents to offer an incomparable customer service
    Managing the schedule of agents and motivating them to reach new heights
    Supporting and coaching agents in the field when needed (e.g. group presentation)
    Monitoring their performance against objectives and take necessary actions
    Organizing the agent network geographically
    Responsible for technicians’ performance
    Managing the schedule of technicians and motivating them to reach new heights
    Monitoring their performance against objectives and take necessary actions
    Responsible to implement a marketing strategy in coordination with Retail Area Manager
    Request for any marketing activities
    Responsible for the operations at the shop
    Supervise the shop manager in its activities
    Report to the retail area manager about the shop results

    Specification, Skills, and Qualifications Desired:

    A degree in a business-related field with a background preferably in FMCG (Fast Moving Consumer Goods)
    Have prior experience in sales management with a deeper understanding of Route to Market Strategies,
    We are not looking for the “striker” of a football team but the head coach
    Be willing to live in rural areas, the role is set in rural areas,
    Be proficient with the Microsoft Office Suite
    Excellent verbal communication, listening, and phone skills
    You live to meet targets: You love challenges, you are driven to reach the target.
     A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
    You love selling: You have a passion for convincing people.
    You love getting others to trust you and follow your advice.
    You have some experience in selling effectively.
    You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution.
    We also expect others to do the same. You should have stories when you over-delivered in your career
    Good motivational skills and enthusiasm
    Leading a team is second nature: You might not have had a lot of professional experience yet leading a team.
    You have led projects or managed conflicts effectively in the past, tell us about it.
    You are committed to amazing customer experience:  Going the extra mile for the customer is natural for you.
    A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

    Interested and qualified candidates should forward their CV to: j.kenya@bboxx.co.uk using the position as subject of email.

    Apply via :

    j.kenya@bboxx.co.uk

  • Lead Trainer

    Lead Trainer

    Report to: Human Resource Manager
    Job location: 50% field 50% classroom
    Job purpose
    To increase the productivity of BBOXX employees by ensuring that all employees demonstrate the knowledge, skills, and behaviors required of their roles and the business.
    Work to develop, coordinate and/or facilitate training sessions with various subject matter experts to provide timely and relevant training sessions to the teams.
    Provide training, empowerment, support, and guidance to the trainers. 
     Key Responsibilities 

    Together with the BBOXX Academy management and the HR Manager, identify, recommend and update the content of the academy program to meet the business strategy.
    Ensure BBOXX employees development needs are identified, and gaps closed
     Plan and facilitate training in accordance with the academy curriculum and calendar.
    Draw an overall or individualized training and development plan that addresses needs and expectations
    Ensure that the development plan is clearly communicated and owned by BBOXX Employees.
    Analyze performance and impact of Training through Engagement, Impact, Behavior, Headcount, and Learning.
    Provide feedback to the country management and the academy team when required
    Build knowledge and a winning culture within the teams
    Report Monthly or when required on the activities that will be taking place

    Qualification and requirements

    A Degree in Sales/Marketing, Education or any related field
    Experience as a Trainer, or other related roles where you had to manage or coach Teams
    TOT certification will be an added advantage
    At least 3-4 years experience as a trainer in a business industry environment, preferably as a sales or field trainer will be desirable
    Intermediate experience with MS PowerPoint and some prior experience with excel

    Core competencies;

    Ability to engage in effective and persuasive negotiations
    Strong interpersonal and communication skills, and the ability to work effectively with a wide range of cultures in a diverse community
    Exceptional time management and organizational skills required
    Ability to make effective and persuasive speeches and presentations
    Ability to build BBOXX sales agents and BBOXX ambassadors
    Full ability to speak and read in the English language is a must
    You love selling. You have a passion for convincing people. You love getting others to trust you and follow your advice. You have some experience in selling effectively
    You deliver and expect the best at BBOXX we all want to deliver extraordinary work in order to bring the solar revolution. We also expect others to do the same. You should have stories when you over delivered in your career
    Good motivational skills and enthusiasm
    Excellent verbal communication and listening skills

    Interested and qualified candidates should forward their CV to: j.kenya@bboxx.co.uk using the position as subject of email.

    Apply via :

    j.kenya@bboxx.co.uk

  • Retail Supervisor – Nyamira

    Retail Supervisor – Nyamira

    Location: Field (80%) and shop (20%)
    Purpose: As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.
    Responsibilities:

    Create and maintain an incredible sales team
    Meet the sales objectives through careful planning and motivating your team
    Meet the technician target through a laser focus on efficiency
    Meet the operational standard we expect at the shop

    Description of tasks

    Responsible for new customer acquisition across a defined area
    Hiring agents who are very effective sellers and good representatives of BBOXX
    Training agents to offer an incomparable customer service
    Managing the schedule of agents and motivating them to reach new heights
    Supporting and coaching agents in the field when needed (e.g. group presentation)
    Monitoring their performance against objectives and take necessary actions
    Organizing the agent network geographically
    Responsible for technicians’ performance
    Managing the schedule of technicians and motivating them to reach new heights
    Monitoring their performance against objectives and take necessary actions
    Responsible to implement a marketing strategy in coordination with the Retail Area Manager
    Request for any marketing activities
    Responsible for the operations at the shop
    Supervise the shop manager in its activities
    Report to the retail area manager about the shop results

    Specification, Skills, and Qualifications Desired:

    A degree in business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
    Have prior experience in sales management with a deeper understanding of Route to Market Strategies, we are not looking for the “striker” of a football team but the head coach
    Be willing to live in rural areas, the role is set in rural areas, you will be located at a shop which are in secondary towns
    Be proficient with the Microsoft Office Suite
    Excellent verbal communication, listening, and phone skills
    You live to meet targets: You love challenges, you are driven to reach the target. A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
    You love selling: You have a passion for convincing people.  You love getting others to trust you and follow your advice. You have some experience in selling effectively.
    You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution. We also expect others to do the same. You should have stories when you over-delivered in your career.
    Good motivational skills and enthusiasm
    Leading a team is second nature: You might not have had a lot of professional experience yet leading a team. But you feel you have led projects or managed conflicts effectively in the past, tell us about it.
    You are committed to amazing customer experience:  Going the extra mile for the customer is natural for you.
    A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

    Interested and qualified candidates should forward their CV to: j.kenya@bboxx.co.uk using the position as subject of email.

    Apply via :

    j.kenya@bboxx.co.uk

  • Retail Supervisor – Nyahururu

    Retail Supervisor – Nyahururu

    Location: Field (80%) and shop (20%)
    Purpose: As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.
    Responsibilities:

    Create and maintain an incredible sales team
    Meet the sales objectives through careful planning and motivating your team
    Meet the technician target through a laser focus on efficiency
    Meet the operational standard we expect at the shop

    Description of tasks

    Responsible for new customer acquisition across a defined area
    Hiring agents who are very effective sellers and good representatives of BBOXX
    Training agents to offer an incomparable customer service
    Managing the schedule of agents and motivating them to reach new heights
    Supporting and coaching agents in the field when needed (e.g. group presentation)
    Monitoring their performance against objectives and take necessary actions
    Organizing the agent network geographically
    Responsible for technicians’ performance
    Managing the schedule of technicians and motivating them to reach new heights
    Monitoring their performance against objectives and take necessary actions
    Responsible to implement a marketing strategy in coordination with the Retail Area Manager
    Request for any marketing activities
    Responsible for the operations at the shop
    Supervise the shop manager in its activities

    Specification, Skills, and Qualifications Desired:

    A degree in business-related field with background preferably in FMCG (Fast Moving Consumer Goods)
    Have prior experience in sales management with a deeper understanding of Route to Market Strategies, we are not looking for the “striker” of a football team but the head coach
    Be willing to live in rural areas, the role is set in rural areas, you will be located at a shop which are in secondary towns
    Be proficient with the Microsoft Office Suite
    Excellent verbal communication, listening, and phone skills
    You live to meet targets: You love challenges, you are driven to reach the target. A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
    You love selling: You have a passion for convincing people.  You love getting others to trust you and follow your advice. You have some experience in selling effectively.
    You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work to bring the solar revolution. We also expect others to do the same. You should have stories when you over-delivered in your career.
    Good motivational skills and enthusiasm
    Leading a team is second nature: You might not have had a lot of professional experience yet leading a team. But you feel you have led projects or managed conflicts effectively in the past, tell us about it.
    You are committed to amazing customer experience:  Going the extra mile for the customer is natural for you.
    A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

    Interested and qualified candidates should forward their CV to: j.kenya@bboxx.co.uk using the position as subject of email.

    Apply via :

    j.kenya@bboxx.co.uk

  • Retail Supervisor – Magunga

    Retail Supervisor – Magunga

    Title: Retail Supervisor
    Location: Field (80%) and shop (20%)
    Purpose: As a Retail Supervisor you will be driving the key metrics of a shop: Sales, Installation, and Repossession. You will have the opportunity to build and manage a network of agents, technicians, and one shop manager.
    Responsibilities:

    Create and maintain an incredible sales team
    Meet the sales objectives through careful planning and motivating your team
    Meet the technician target through a laser focus on efficiency
    Meet the operational standard we expect at the shop

    Description of tasks

    Responsible for new customer acquisition across a defined area
    Hiring agents who are very effective sellers and good representatives of BBOXX
    Training agents to offer an incomparable customer service
    Managing the schedule of agents and motivating them to reach new heights
    Supporting and coaching agents in the field when needed (e.g. group presentation)
    Monitoring their performance against objectives and take necessary actions
    Organizing the agent network geographically
    Responsible for technicians’ performance
    Managing the schedule of technicians and motivating them to reach new heights
    Monitoring their performance against objectives and take necessary actions
    Responsible to implement a marketing strategy in coordination with Retail Area Manager
    Request for any marketing activities
    Responsible for the operations at the shop
    Supervise the shop manager in its activities
    Report to the retail area manager about the shop results

    Specification, Skills, and Qualifications Desired:

    A degree in a business-related field with a background preferably in FMCG (Fast Moving Consumer Goods)
    Have prior experience in sales management with a deeper understanding of Route to Market Strategies, we are not looking for the “striker” of a football team but for the head coach
    Be willing to live in rural areas, the role is set in rural areas, you will be located at a shop which are in secondary towns
    Be proficient with the Microsoft Office Suite
    Excellent verbal communication, listening, and phone skills
    You live to meet targets: You love challenges, you are driven to reach targets. A failure is never an option. You have shown in the past an ability to meet targets independently as a leader.
    You love selling: You have a passion for convincing people.  You love getting others to trust you and follow your advice. You have some experience in selling effectively.
    You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work in order to bring the solar revolution. We also expect others to do the same. You should have stories when you over-delivered in your career.
    Good motivational skills and enthusiasm
    Leading a team is second nature: You might not have had a lot of professional experience yet leading a team. But you feel you have led projects or managed conflicts effectively in the past, tell us about it.
    You are committed to amazing customer experience:  Going the extra mile for the customer is natural for you.
    A dynamic and positive attitude, excellent organization, coordination, planning, and team management skills.

    Interested and qualified candidates should forward their CV to: j.kenya@bboxx.co.uk using the position as subject of email.

    Apply via :

    j.kenya@bboxx.co.uk

  • Fraud Analyst

    Fraud Analyst

    Reporting to: Portfolio Manager
     
    Location: Distribution Centre and Field

    Purpose: The fraud analyst will work with the Portfolio Manager to closely monitor business functions to ascertain probable fraudulent activities and take action.
    Role

    Detecting and investigating suspicious activities within the business
    Gathering all the necessary documentation and evidence on fraud cases
    Compiling reports on fraud cases and give way forward
    Collaborating with fraud consultants and law enforcers in handling fraud cases
    Educating staff on fraud and its impact on the business
    Interacting with different departments on how to mitigate and act on fraud
    Proposing to the business strategies to mitigate fraud

    Desired Skills

    Previous work experience in investigations and prosecution of fraud (previous experience in the PAYGo industry is a bonus)
    Knowledge in Microsoft Office Packages – Excel, Word and PowerPoint
    Organized with excellent reporting skills
    Attentive to details
    Good communication skills
    Honest and trustworthy
    Interest in growing into data analytics to inform fraud mitigation

  • Repair Supervisor (Kisumu)

    Repair Supervisor (Kisumu)

    Reports to: Repair centre product Manger
    Location: Distribution Centre
    Purpose: As BBOXX continues to scale its business the equipment refurbishing workload is significantly increasing at distribution centres. A Repair Supervisor will manage the repair team and logistics officer in the repair room and will be a single report to the Repair centre Product manager (line) and the country managing director (operational). Supervisor will be responsible for repair technician performance, through put, quality of repairs and reporting duties.
    Responsibilities:

    Supervision of all aspects of the testing, repair and refurbishment process.
    Scheduling and monitoring of Technician activities
    Ensuring all processes conform to BBOXX policies and procedures
    Monitoring, implementation and recording of quality control processes
    Supervise and account for all stock management within Technical Department
    Training, coaching, development and appraisal of direct Technician reports.
    Reporting of any relevant issues, concerns, desired improvements, corrective actions, etc., to line Manager.
    Assist line manager and HR department in recruitment and disciplinary processes.
    Monitor repair centre through put and suggest improvements
    Manage the disposal process
    Lead fire investigations along with the retail team in case of any fire incident and provide a report to the line manager and device team.
    Assist Repair technicians for product state change for products in the wrong product state

    Description of tasks:

    Daily team meeting to review, allocate and agree tasks.
    Prioritize activity daily and direct Technicians duties.
    Communicate with Manager any issues that are or might affect departmental performance and for immediate remediation.
    Monitor and report any variance from BBOXX procedures including but not limited to repair process, refurbishment and stock.
    Follow up monitored units with the retail team
    Ensure the inventory of refurbish in for all products and main stock spare parts are updated in ERP at all times  
    Ensure we dispose on monthly basis to clear the disposal location.
    Ensure adherence to quality control policy through inspection and checks on products available for reissue and monitoring of longer-term QC testing of solar charged CU’s.
    Manage daily stock movements and stock locations and report any discrepancies’ immediately to the line Manager.
    Act as mentor for Team and assist in training, development and assessment of Technicians through daily monitoring of their work performance.
    Ensure that all BBOXX reporting is timely, accurate and relevant. Work with BBOXX specialists to continually improve monitoring and performance data and reports.
    Advise line Manager of existing or future anticipated Technical HR requirements in anticipation of change in workloads, peaks in activity, etc.
    At least 20% of the repair supervisor time will be spent doing refurbishments to better understand the processes and be able to guide the repair team.
    Monitor spares and tools and ensure the repair team has all they need to carry out their duties. 

    Person Specification

    Technical degree (Electronics engineering or related subjects)
    Three year of experience in a technical position
    Problem solving skills and ability to understand new concepts
    Experience managing a team desirable
    Desire for self-improvement and career progression
    Proficient at using Microsoft computer software
    Resilient to stress with a positive attitude
    Honest and hardworking
    Organised
    Good communicator both up and down
    Big BBOXX smile!

  • Sales Agent Administrator

    Sales Agent Administrator

    Job Description

    Overall Responsibilities

    To work with the Kenya sales teams to assist in the implementation of the Sales and Agency Network Strategy for the country in consultation with the Retail Department
    To work with the sales team and Retail Manager to ensure that all agents have completed the correct recruitment forms and have met internal recruitment criteria and Liaise with BBOXX academy to ensure all agents are trained on time per the curriculum
    Ensure shops have a database of potential agents who have already been tested and trained.
    To work with the HR department to Maintain agent contracts and ensuring up-to-date information in the agent portals and devices are well set-up and functional
    Liaise with Marketing and Regional Area Managers (RAMs) and Retail Supervisors (RS) to dispatch all required agent tools and merchandising material required
    Liaise with the RAMs and RS to obtain the complete itineraries for the agents, and market storming/weekly meetings, quarterly agent forums.
    Participate in the quarterly agent forums and agent trainings.
    Analyze adherence to itinerary and territories by agents and shops and consolidate and follow-up on all unresolved sales agent issues.
    Develop and share agent bulletins periodically to communicate important information required.

    Person specification

    Degree in Business Related Field
    2 years’ experience in managing sales network or agent network in a fast-paced environment.
    Field Team and project management experience will be an added advantage
    Be proficient with the Microsoft Office Suite, MUST be proficient in MS Excel and Data Analysis
    Must speak fluent English

    Desired skills include:

    Excellent People management skills 
    Highly attentive to detail with a strong business sense
    Able to work under pressure
    You live to meet targets
    Excellent written & verbal communication, listening and phone skills

  • Retail Area Manager (Coastal Kenya) Shop Manager (SM)

    Retail Area Manager (Coastal Kenya) Shop Manager (SM)

    Job Description

    As a Retail Area Manager, you will be ensuring that a network of shops meet their targets in Sales, Installation and Repossessions. Create action plan, follow through with it and adapt in case the plan does not deliver results.
    Job’s Responsibilities:

    Ensuring each shop meets their objective: sales, installation and repossession
    Creating plan with Retail Manager or Head of Operations to meet targets
    Implementing marketing and sales strategies using the retail supervisors
    Reporting on the performance of each shop and product to the Retail Manager
    Suggesting changes to implementation plans

    Description of tasks:

    Responsible for sales metrics across a defined network of shops

    Supporting retail supervisor in planning for their monthly/quarterly objectives
    Assessing the current performance of shops and change plan if necessary
    Managing the schedule of retail supervisor and motivating them to reach new heights
    Supporting and coaching Retail Supervisor in the field as part of their training
    Monitoring their performance against objectives and take necessary actions
    Ensuring the shop network covers well the area

    Responsible for technician’s performance

    Supporting the retail supervisor in managing the technicians
    Creating any strategy necessary for the retail supervisor to meet technician related objectives
    Supporting the retail supervisor in recruiting new technicians
    Monitoring their performance against objectives and take necessary actions

    Responsible to implement marketing strategy in coordination with Retail Supervisor

    Propose different marketing activities
    Work with marketing manager in implementing marketing strategies

    Responsible for the operations at the area

    Supervise the retail supervisors in its activities
    Consolidate information on the performance and operations of the Area
    Set targets and objectives for shop staff, and review performance in quarterly reviews
    Create monthly plans for Area based on targets, and overall strategy
    Create budgets for the area in line with monthly and quarterly plans
    Coach agents to become better leaders

    Requirements

    Have a university degree and working experience in sales leadership
    Senior managerial experience with field and operation experience preferable in FMCG
    Open to free travels within a week
    Be proficient with the Microsoft Office Suite
    Have a valid driving license
    Must speak fluent English

    Desired skills include:

    Leading a team is a second nature: You have had a lot of professional experience leading a team. Managing conflicts and people is something you love! You achieve success through others, can manage the activities of others to guide them to a common goal, without necessarily doing everything yourself.
    You are a strong communicator: It is easy for you to write reports and you raise issues when necessary.
    You live to meet targets: You love challenges, you are driven to reach target. Demonstrated ability to meet targets independently as a leader.
    You are an experienced recruiter: You have built top performing sales team in the past and can show results.
    You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work in order to bring the solar revolution. We also expect others to do the same.
    You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
    You have strong solid business sense: You are highly analytical, grasp the numbers and their meanings, and plot appropriate course of action
    Excellent verbal communication, listening and phone skills
    Good motivational skills and enthusiasm
    Experience in project management

    go to method of application »

  • Retail Supervisor (RS: Makueni, Kitui)

    Retail Supervisor (RS: Makueni, Kitui)

    Job Description

    Responsibilities:

    Create and maintain an incredible sales team
    Meet the sales objectives through careful planning and motivating your team
    Meet the technician target through a laser focus on efficiency
    Meet the operational standard we expect at the shop

    Responsible for new customer acquisition across a defined area

    Hiring agents who are very effective sellers and good representative of BBOXX
    Training agents to offer an incomparable customer service
    Managing the schedule of agents and motivating them to reach new heights
    Supporting and coaching agents in the field when needed (e.g. group presentation) 
    Monitoring their performance against objectives and take necessary actions
    Organizing the agent network geographically

    Responsible for technician’s performance 

    Managing the schedule of technicians and motivating them to reach new heights
    Monitoring their performance against objectives and take necessary actions

    Responsible to implement marketing strategy in coordination with Retail Area Manager

    Request for any marketing activities
    Understanding Market and competition

    Responsible for the operations at the shop

    Supervise the shop manager in its activities
    Report to the retail area manager about the shop results