Company Address: Address Chania Avenue, Off ring-road, Kilimani, Nairobi Kenya

HR Shared Services Intern (Maternity Reliever) Senior Software Quality Assurance Analyst Head of Electric Mobility

About
To provide professional and effective administrative support to the HR Shared Services team.
Key Job Functions

To assist in the preparation of employee correspondence and follow up of staff contracts preparation
To provide support in maintenance of various employee trackers
To provide support in records management
To provide support in the preparation of payroll inputs
To schedule training sessions for the Shared Services team
To provide administrative support to the wider HR team, as required.
Any other additional responsibility within the scope of the role to ensure effective management of HR Shared Services

Experience

Proven work experience in Human Resources

Education

Bachelor’s Degree in human resource management or equivalent

Competencies

Excellent communication skills
1 year of experience in HR-related work
Proficiency in Excel and PowerPoint
Positive,learning-oriented attitude and capacity for self-empowerment
Highly computer literate with capability in email, MS Office, and related business and communication tools.
Ability to collaborate with multiple teams in the organization

Skills

Interpersonal skills, excellent communication skills.
Problem solving and analytical skills.
Ability to work under pressure and delivers on tight deadlines.
Excellent time management skills and ability to prioritize
Attention to detail
Strong organizational skills with the ability to multi-task

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Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Senior Product Manager

The role

M-KOPA is seeking a Senior Product Manager for the M-KOPA Mobile Product. This role sits at the nexus between the business and technology to drive the software development for our most important product. The essential functions of the mobile software product include secure device locking, customer acquisition and registration, account management, and mobile money payment integrations with our telecom partners. Our goal is for the M-KOPA mobile application to become a personalized hub for our customers, allowing them to manage their loans, view their balances, pay for their products in installments, request and upgrade to new services, and support their financial development. While there has always been software that allows M-KOPA to control the devices that we offer, the M-KOPA mobile product represents a fundamental shift towards managing customer facing software products across the business.

Responsibilities

You will be the owner of the M-KOPA Mobile Software Product.
You will hear big ideas from all corners of the business and distill them into our mobile product roadmap.
You will help many business stakeholders come to a consensus on backlog prioritization and clarify relevant trade-offs.
You will manage the product to achieve goals and hit feature launch timelines.
You are an excellent collaborator. You will find the right methods to communicate with internal stakeholders to gather feature requirements, share updates on timelines, design around constraints, carefully manage expectations, and craft appropriate communications for the appropriate audience.
Likewise, you will collaborate closely with engineering during the development cycle to make judgment calls as engineering constraints arise, with a bias towards shipping valuable work each sprint and iteratively improving on it later.
You will become the authority on our mobile software, a resource for others in the company to rely on.
You will work closely with market research teams to understand user needs, define a vision for the product, and advocate for the voice of the customer throughout the product lifecycle.
To get a broad array of stakeholders aligned and invested, you will draft and present “product brief” and process map documentation to outline high-level scope for Epic and Feature level work.
You will write feature specifications in user stories along with acceptance criteria in Gherkin syntax format.
Using agile product process, you will move the user stories through refinement to meet our definition of ready.
You enjoy communicating visually. You are comfortable refining wireframes and process maps to guide product design. From there, you will actively drive the design process with our nascent product designer, and perhaps outside designers.
You will stay up to date with the requirements that our grant obligations place on our software roadmap and advocate for language in our grant proposals that is best for our core business.
You lead by example, modeling Product Management best practices for the product team and the business. You are comfortable advocating for process improvements that will clear the path for you to do your best work.

Required Experience:

Required education: No requirement
Required relevant work experience: 4 years, including 1 year on a native mobile app
Required languages: English (Spoken: fluent | Written: fluent)

Preferred Experience:

Preferred education: Masters of Business Administration
Preferred relevant work experience: 6 years, mostly on native mobile apps
Preferred languages: Fluent in English and proficient in a national language from one
of our target markets

Apply via :

www.linkedin.com

October 28, 2024
Head of Data Science Analytics Engineer

The Head of Data Science will be a senior member in the M-KOPA Strategy and Data team and will drive M-KOPA’s data vision of being the smartest and most effective company in Africa. They will report directly to the Chief Strategy and Data Officer. The role will oversee all of M-KOPA’s data science and analytical engineering teams and depending on skills and experience, could also grow to oversee other data functions including business intelligence and data operations.
LOCATION: Kenya, UK and/or remotely
Responsibilities

Lead and manage the data science and analytical engineering sections of the Strategy and Data team
Help develop and steer the company’s overall data vision and strategy
Drive data-driven decision making through the development of insights and efficiencies across the company
Proactively identify the most important questions the business should be answering using data science and advanced analytics and then design and test data-driven hypotheses and then manage the team to test and execute against those
In collaboration with our software development team, lead to the development of our data / analytical engineering pipelines; aggregating event-streams into question focused data sets
Own the decisions and implementation of our data architecture and tool/stack selection
Support the team in the building and operationalizing of machine learning models and in some circumstances, building some models yourself.
Provide support and mentorship to all members of the team to develop their skills and capabilities

EXPERIENCE AND SKILLS
Experience: 4+ data experience, 2+ years of management experience
Knowledge / Skills: Required

Experience managing data science/data engineering teams
Advanced skills in Python or R, ideally both.
Strong experience with SQL and SQL-inspired declarative query languages
Ability to think creatively about business and engineering problems and understand how to apply data science processes to create measurable results
Ability to communicate technical details visually and in written form to broader
stakeholders
Meticulousness in ensuring error-free, high-quality, reproducible analyses
Experience with collaborative data and software development via git Additional assets
Experience building predictive and explanatory models and putting them into
production
Experience with pythandas, airflow
Experience with dbt (and Jinja) or a similar tool
Experience with using automated deployment pipelines
Experience with distributed computing tools such as Spark
Experience with Microsoft Azure (Synapse Analytics, Data Factory, Data Lake,
U-SQL), or other similar cloud providers and tools
Familiarity with agile data ops development processes, unit testing, source control, continuous integration, etc. and their application to data workflows
Experience with data visualisation tools (such as Power BI or Tableau, GGPlot2, D3.js, Seaborn, Matplotlib, Dash etc.)
Experience with modern machine learning methods for signal processing / time-series analysis (e.g. HMMs, Kalman Filters, LSTM Neural Nets, etc.).
Experience with advanced experiment design and causal methods for time series (e.g. casual inference based on BSTS, experiment design using multi armed bandits etc).

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Director – Customer Retention

Job description
About the role
Overall Purpose:
The Director – Customer Retention will be responsible for all upgrades and upsells to M-KOPA’s existing customers to drive up their customer retention initiatives and increase M-KOPA’s customer lifetime value. This includes leadership, management and operational oversight of M-KOPA’s customer retention efforts by leveraging on existing offerings in addition to developing new ones.
This role reports to the Chief Commercial Officer and would have full revenue responsibility (on upgrades & upsells) for Kenya and for Uganda.
Key Responsibilities

Drive revenue targets for the company through Upgrading & Upselling existing customers, while minimizing regretted churn;
Operational running of a team of 50+ telesales agents and potentially outsource options, with focus on driving down the cost of sale, while maximizing revenue and ensuring quality on how M- KOPA interacts with their customers;
Oversight & accountability on the key metrics and operational processes tracking contact rate, retention metrics and progress towards goals – and manage towards results;
Build accurate and credible plans for future revenue with the support of the Business Insights Team;
Strategic goal-setting for the upgrades/upselling teams – from collaborating to establishing key quarterly goals to capacity planning, to talent management and performance improvement;
Use data to prioritize decisions and propose new offerings and report based on trends you decipher from your analysis;
Work with Market Development and Labs areas of the business to help develop new offerings;
Support the Uganda Team in their operations and medium term to include other markets;
Managing, mentoring and developing the team, from managers to individual contributors – to strengthen their own performance and their ability to support the company more effectively.

Does this sound like you?
Must Haves:

Passion for their mission – M-KOPA is a pioneer in the dynamic pay-as-you-go solar space;
Strategic thinker able to derive and synthesize insights to provide comprehensive analysis and actionable recommendations for impactful deliverables;
Demonstrated strong analytic aptitude – with strong analytical and Excel skills to derive data driven recommendations, interpret business case financial modelling and analyze performance;
A track record of achievement in developing and managing large teams;
High integrity and openness combined with commitment to good governance;
Adept at combining creativity and critical analysis to package compelling and clear recommendations to the management team that have a strong narrative.

Preferred:

Five years of experience in a strategic role with experience in retention strategy and/or other relevant customer strategy is highly preferable;
Previous experience of telesales operations is preferred;
Experience in a startup or similar environment where there is frequent change and a need to demonstrate and act with a sense of urgency.

October 26, 2024
Director – Customer Retention

Job description
About the role
Overall Purpose:
The Director – Customer Retention will be responsible for all upgrades and upsells to M-KOPA’s existing customers to drive up their customer retention initiatives and increase M-KOPA’s customer lifetime value. This includes leadership, management and operational oversight of M-KOPA’s customer retention efforts by leveraging on existing offerings in addition to developing new ones.
This role reports to the Chief Commercial Officer and would have full revenue responsibility (on upgrades & upsells) for Kenya and for Uganda.
Key Responsibilities

Drive revenue targets for the company through Upgrading & Upselling existing customers, while minimizing regretted churn;
Operational running of a team of 50+ telesales agents and potentially outsource options, with focus on driving down the cost of sale, while maximizing revenue and ensuring quality on how M- KOPA interacts with their customers;
Oversight & accountability on the key metrics and operational processes tracking contact rate, retention metrics and progress towards goals – and manage towards results;
Build accurate and credible plans for future revenue with the support of the Business Insights Team;
Strategic goal-setting for the upgrades/upselling teams – from collaborating to establishing key quarterly goals to capacity planning, to talent management and performance improvement;
Use data to prioritize decisions and propose new offerings and report based on trends you decipher from your analysis;
Work with Market Development and Labs areas of the business to help develop new offerings;
Support the Uganda Team in their operations and medium term to include other markets;
Managing, mentoring and developing the team, from managers to individual contributors – to strengthen their own performance and their ability to support the company more effectively.

Does this sound like you?
Must Haves:

Passion for their mission – M-KOPA is a pioneer in the dynamic pay-as-you-go solar space;
Strategic thinker able to derive and synthesize insights to provide comprehensive analysis and actionable recommendations for impactful deliverables;
Demonstrated strong analytic aptitude – with strong analytical and Excel skills to derive data driven recommendations, interpret business case financial modelling and analyze performance;
A track record of achievement in developing and managing large teams;
High integrity and openness combined with commitment to good governance;
Adept at combining creativity and critical analysis to package compelling and clear recommendations to the management team that have a strong narrative.

Preferred:

Five years of experience in a strategic role with experience in retention strategy and/or other relevant customer strategy is highly preferable;
Previous experience of telesales operations is preferred;
Experience in a startup or similar environment where there is frequent change and a need to demonstrate and act with a sense of urgency.

October 24, 2024