Jobs Kenya

Company Address: Address Chania Avenue, Off ring-road, Kilimani, Nairobi Kenya

  • Unified Communication Engineer

    Unified Communication Engineer

    JOB PURPOSE:

    Provides high-level of technical support to M-KOPA’s VOIP systems and subsystems, via phone, computer access, and in person.

    The Unified Communications Engineer:

    Studies, designs, engineers, constructs, installs, and coordinates changes and upgrades of telecommunications equipment, cabling infrastructure and facilities.
    Will configure, administrate, design, install, and update VoIP, Voicemail, network and telecommunications cabling, and other M-KOPA telephony systems needs.
    Actively works to analyze voice telephony, networking equipment, and WIFI/WAN network to determine the most appropriate means of reducing, eliminating, and/or avoiding current and future problems and improving communications. with scalability in mind for all markets.

    KEY JOB FUNCTIONS

    Meeting with IT Management do determine the company’s networking needs.
    Analyzing existing VOIP networks and computer systems.
    Implementing disaster recovery procedures
    Developing architecture plans for voice and data services.
    Installing network hardware modules including IP and PABX communication servers.
    Knowledge and experience with Office 365, Azure and other cloud technologies
    Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
    Optimizing network installations for future expansion.
    Training staff on network and system protocols.
    Troubleshooting VOIP and network issues.

    Knowledge/ Skills/ Experience/ Education

    Bachelor’s degree in information technology, computer science, or a similar field.
    Previous experience working as a VoIP network engineer.
    In-depth knowledge of VoIP systems and IP Protocols.
    Microsoft Infrastructure Experience (Azure, SQL, etc.)
    Knowledge of hardware systems including servers, memory modules, processors, and peripherals.
    Detailed knowledge of network security systems and software.
    Familiarity with WAN, LAN, IPsec and P2S,
    Familiarity with 3CX, Asterisk,MySQL, and PostgreSQL
    Excellent troubleshooting skills.

    Apply via :

    jobs.lever.co

  • Information Security Governance, Risk, Compliance (GRC) Lead

    Information Security Governance, Risk, Compliance (GRC) Lead

    Role objective

    Manage and lead the Security Governance, Risk and Compliance team within M-Kopa, and for its territories.
    In this role, you will be expected to:
    Develop an information security framework utilizing industry best practices, e.g., NIST CSF, ISO 27001.
    Work with business owners and stakeholders to align security policy and standards to wider business objectives.
    Coordinate with application security to orchestrate internal security testing in-line with compliance requirements.
    Perform audit-related tasks such as technical / security alignment to standards such as GDPR, ISO 27001 and ISO 27071.
    Provide information security insights and guidance to non-IT managers.

    You Might Be A Good Fit If You Have

    Experience developing and submitting information security and compliance reports.
    Previously implemented information security frameworks, or information security management systems.
    Knowledge and application of GDPR
    Experience implementing and enforcing ISO 27001 / ISO 27071 standards.
    Communicate technical policy to non-technical managers.

    Apply via :

    jobs.lever.co

  • Senior Manager Market Development Fraud Intern Senior Application Security Engineer

    Senior Manager Market Development Fraud Intern Senior Application Security Engineer

    M-KOPA is seeking a dynamic individual to take a key position within the Kenya Management Team. The Market Development Manager will be responsible for key strategic, business development, analytical and cross-department projects that support the expansion of M-KOPA’s connected asset financing platform. He/she should excel at solving strategic business problems, leading business improvements, and supporting field operations. The role requires strong analytical skills and a track record of driving impact

    Responsibilities

    Assist M-KOPA Kenya management team in identifying, analyzing, and executing on the company’s highest commercial priorities.
    Lead the testing, piloting, and operational setup for product launches, including coordinating preparations across different business functions.
    Support new channel development, including overseeing all end-to-end integrations, training, and service delivery required for launch.
    Lead business intelligence and data reporting for Pilots and key Development initiatives.
    Coordinate with M-KOPA’s group business intelligence and market development teams to drive improvements across the business.
    Lead research and rapid analyses on M-KOPA’s products, customers, and operations, and upskill staff on how to use these methods to generate business insights and inform critical decision-making.
    Drive strategic, operational, and cross-functional initiatives that result in improved customer acquisition, retention, and credit performance.

    EXPERIENCE

    At least 2 years of experience in consulting, finance, or operational roles, ideally with multi-market experience. Extra benefit if candidates worked in a related direct sales or fintech business

    SKILLS & COMPETENCIES

    Preference for candidates with advanced analytical and statistical, skills, including R, Python, SQL, Excel and data visualization tools (e.g. PowerBI, Tableau).
    Excellent communication skills and the ability to work across geographies, cultures, functions and seniorities. Experience and a high capacity in managing multiple projects and people simultaneously while delivering high quality outputs.
    Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities in an agile environment.
    Excellent interpersonal skills with a willingness to go the extra mile to assist other team members.

    EDUCATION REQUIRED

    Bachelor’s degree

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Telesales Reporting Analyst

    Telesales Reporting Analyst

    JOB PURPOSE

    Responsible for supporting the Telesales department through driving critical operational decisions by analyzing metrics and designing reports

    Key Job Functions

    Design Data Management and Reporting Tools for Campaign and leads management.
    Maintain campaign databases and perform updates as necessary to ensure accuracy.
    Regularly update and examine campaign data to locate and resolve mistakes throughout.
    Accurately analyze, collect, and store data for various types of campaigns.
    Create/Prepare campaign reports that provide insight into key data points.
    Communicate the results of data analysis in written and verbal form to managers and team leaders.
    Support various departments, including business development and special projects, in reaching their goals through analysis.
    Monitor data to identify changes/trends in campaign performance

    EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

    Diploma or Degree in Computer Science, Economics, Finance or any related field.
    Analytical skills that allow for the development of data-driven reports.
    Demonstrated ability to manage time and prioritize projects to meet deadlines.
    Ability to use SQL or Microsoft Excel to create pivot tables, graphs, and charts.
    Strong written and verbal communication skills to effectively relate data to co-workers.
    Excellent critical thinking skills to help solve business problems and make decisions

    Apply via :

    jobs.lever.co

  • Software Engineering Team Lead

    Software Engineering Team Lead

    About the job
    At M-KOPA, We Finance Progress.

    The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

    Technology at M-kopa

    We are scaling up every technology team to build on of the world’s most innovative Fin Tech platforms. Our technical teams are fully remote, and engineers thrive on a mix of collaboration and autonomy. We hire great people and then trust them to get work done without putting artificial barriers in front of them. We organize the department by discipline and function, so everyone has the chance to pick a lane—but also grow outside, building skills in an environment where good engineering is respected.

    You can join our journey too.

    We’re looking for a Team Lead to join our Software Engineering department. Software Engineering at M-KOPA works within small teams of engineers, product managers, and testers to deliver solidly architected + tested services and maintain those services in production.

    In this role, you will be expected to:

    Put people first, bringing your most empathetic self to work.
    Take a product-focused approach to development and drive changes with data, being accountable for your team deliverables.
    Be able to translate complex problems into a series of simple, easy to explain problems.
    Make pragmatic technical decisions based on stakeholders and user needs.
    Have 5+ years of commercial software engineering experience in either .NET or Kotlin.
    You understand that DevOps is a culture, and you know how to work with infrastructure as code, observability and automated testing as the building blocks of your day to day job.

    You might be a good fit if you:

    Understand that people problems are the hardest problems.
    Challenge the status quo but understand pragmatic decisions.
    Enjoy working in cross-functional domain teams, collaborating on issues and deep-diving into features to improve our customers’ lives.
    Strive to deep dive into our Backend and Android architecture, deeply understanding our systems from what they do to how they benefit our customers.
    Come to work to learn and share your knowledge, ideas, and thought process to solve the challenges ahead of you.
    We don’t want any of the bullet points above to discourage you from applying if your experience doesn’t match exactly what is highlighted above, but you are willing to learn we want to hear from you. Perhaps you have experience in other cloud providers and tools but are willing to invest in AzureDevOps and Azure. What matters the most for us is that you are willing to come and contribute to our journey to improve people’s lives, starting from your team to the lives of our customers. If that’s the case, we would love to hear from you, please tell us about your experiences and what you can contribute to our team.

    Apply via :

    jobs.lever.co

  • Fraud Analyst Data Operations Analyst Fraud Officer Fraud Investigator Employment Law Counsel

    Fraud Analyst Data Operations Analyst Fraud Officer Fraud Investigator Employment Law Counsel

    JOB PURPOSE
    Ensure accurate processing of all fraud raised issues and proper documentation of all fraud leads. In a timely manner to meet SLA.

    Key Job Functions

    Conduct due diligence, process all fraud tickets from Freshdesk with complete data accuracy.
    Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
    Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
    Send daily report on daily ticket resolution and audits.

    EXPERIENCE/ SKILLS & COMPETENCIES

    Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
    Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders
    A positive, learning-oriented attitude and capacity for self-empowerment
    Two years’ work experience in a professional role
    Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods

    M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

    M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Data Privacy Legal Counsel

    Data Privacy Legal Counsel

    Key Job Functions

    Undertake privacy program remediation activities, conduct data audits to ensure compliance and provide advice on the impact of data protection efforts.
    Conduct Data Protection Impact Assessments (DPIAs) and undertake the assessments in line with data privacy laws.
    Identify areas of non or partial compliance with privacy law and rectify any issues.
    Support implementation of essential elements of the Data Protection legislation, such as the principles of data processing, data subjects’ rights, data protection by design and by default, records of processing activities, security of processing, and notification and communication of data breaches.
    Review company’s policies in accordance with Data Protection Regulation and codes of practice.
    Maintain comprehensive records of all data processing activities conducted by the company, including the purposes of all processing activities.
    Develop guidelines and templates clauses and contracts for management of various stakeholders and relationships relating to processing of personally identifiable information.
    Raise awareness, devise internal communications and training plans and provide data protection advice and support for members of staff.
    Develop and execute external communication plan for privacy awareness for third parties and partners.
    Support in management and administration of privacy software and data incident response and data breach notification procedures.
    Monitor industry best practice and trends for privacy and consumer protection to keep training material relevant and up to date.
    Identify and leverage opportunities to continually improve the quality of data privacy systems, processes and standards.
    Promote a culture of data protection compliance across all units of the organization and suppliers involved in processing personal data.
    Support special projects for the company, including but not limited to privacy certification, audits, new market expansion, legal & privacy compliance.
    Assist with data privacy and consumer protection related due diligence, queries for transactions and from stakeholders.

    EXPERIENCE/ EDUCATION REQUIRED

    Minimum of three (3) years’ experience working in data protection or privacy compliance or a related field.
    Bachelor of Laws LLB required (Ghana or Zambia qualified an added advantage).
    Have carried out Data Protection Impact Assessments.
    Good understanding of data processing operations, including information systems, data security and data protection needs.
    Knowledge on Data Protection laws across M-KOPA markets or Managed data protection issues for different jurisdictions added advantage.
    Privacy Related Professional certification (CIPP, CIPT, PECB IEC/ISO 27001, 27701 Implementer or Auditor) an added advantage.

    SKILLS & COMPETENCIES

    Excellent verbal and written communication skills, with ability to communicate in plain and simplified English.
    Strong attention to detail.
    Great interpersonal skills and ability to work well both independently and as part of a team.
    Ability to manage time well, prioritize effectively, and handle multiple deadlines

    Apply via :

    jobs.lever.co

  • Customer Insights Regional Lead – East Africa

    Customer Insights Regional Lead – East Africa

    About the job
    At M-KOPA, We Finance Progress.

    The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

    We’re looking for a Customer Insights Regional Lead to join our Customer Department.

    The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Regional Lead, you will be responsible for leading a range of customer insights projects in one of M-KOPA’s regions of operations (East Africa or West Africa). Your team will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.

    This position will report to the Customer Insights Manager.

    You will also need to travel as needed to other markets of operations to engage with our customers, agents, and in-country teams.

    To achieve this, you’ll be expected to:

    Identify ideal methodology for, plan, and execute a range of activities such as surveys, focus groups, observational studies, desk research, and interviews
    Develop questionnaires, facilitation guides, and tactical plans
    Oversee the completion of projects via desk, phone, or in-field activities
    Apply quality control checks to ensure high quality of methods used and information collected
    Analyze quantitative and qualitative data collected
    Produce research reports that clearly and compellingly summarize results, draw insights, and make data-driven recommendations
    Oversee a team of research associates to deliver high-quality results and develop professionally through coaching, mentoring and shared learning
    Examples of areas you might lead: Analyzing the customer lifecycle / key journeys and providing a view of how we deliver on our customer principles; directing research to understand what information customers are interested in seeing when requesting a cash loan and why; leading quantitative analysis and field research to segment sales agent personas; and implementing research to understand digital skills gap by customers and using insights to design training pathways that empower productivity

    You Might Be A Good Fit If You:

    Are passionate about our mission of making everyday essentials accessible to everyone
    Are excited to be a champion for our customers in everything you do
    Have 2+ years of work experience in market research, industry research, analytics, product management, or comparable roles
    Love figuring out how to ask the right questions and structure analysis to achieve a desired insight
    Are confident analyzing, interpreting, and storytelling with data
    Can manage team members to deliver high-quality research outputs and to grow professionally
    Are a collaborator and have low ego
    Love fast-moving environments with a sense of urgency to get the job done
    Have a bachelor’s degree or equivalent experience

    We:

    Are a collaborative team of smart and ambitious people who are dedicated to serving our customers and agents
    Make magic happen to help the business solve hard problems and always come with solutions when challenges arise
    Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us
    Offer a dynamic environment that fosters talent, collaboration, and growth
    Back up our talk with a competitive compensation and benefits package

    Apply via :

    jobs.lever.co

  • Senior Manager – Retail Finance Analyst Reverse Logistics Officer. Talent Acquisition Business Partner (Remote, Anywhere)

    Senior Manager – Retail Finance Analyst Reverse Logistics Officer. Talent Acquisition Business Partner (Remote, Anywhere)

    Key Duties and Responsibilities:

    Provide excellent customer facing touch point to potential, new and existing customers through:

    Marketing: Managing M-KOPA brand assets across the retail footprint in Kenya, including providing timely and accurate information to customer enquiries. Oversee the execution of all marketing activations at the shop level (both ATL & BTL).
    Sales: Support and execute sales activities for both acquisition and upgrade sales across all product categories.
    Customer Care: Provide 1st hand customer care support for walk in customers, not limited to troubleshooting, repairs, returns and replacements.
     

    Provide efficient and effective operations support:

    Agents Care: To manage stock receipts, allocations, returns and audit for both sales and service agent.
    Stock Management: Design, implement and monitor stock handling policies and processes to support sales, servicing, returns and repairs. Also, work closely with the global teams to undertake defined stock audits to ensure all channel stock can be accounted for.
    Logistics: Working closely with Fargo courier who is our sole logistics service provider, and to oversee logistics discrepancy management across forward and reverse logistics.
    Drive 5s across all shops/locations.
    Retail footprint management and oversight across the country in close collaboration with our service provider Fargo.

    To provide day to day management and oversight to M-KOPA’s retail footprint across the country, including developing and managing existing retail partnerships.

    Drive EHS guidelines at the shops including maintaining a strict adherence to COVID safety guidelines.

    What We’re Looking For:

    You’re passionate about our mission to finance progress.
    Proved track record and experience in retail management, inventory management, returns management, customer service and third-party contract management.
    Preference for candidates with advanced analytical and statistical skills with excellent command in excel and data visualization tools (e.g. Looker, PowerBI, Tableau).
    Excellent communication skills and the ability to work across geographies, cultures, functions and seniorities.
    Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities in an agile environment.
    Excellent interpersonal skills with a willingness to go the extra mile to assist other team members.
    Strong ability to manage and provide excellent leadership and drive accountability to a diverse and distributed team

    go to method of application »

    Use the link(s) below to apply on company website.  M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

    Apply via :

  • Senior Manager – Retail Finance Analyst Reverse Logistics Officer. Talent Acquisition Business Partner (Remote, Anywhere)

    Senior Manager – Retail Finance Analyst Reverse Logistics Officer. Talent Acquisition Business Partner (Remote, Anywhere)

    Key Duties and Responsibilities:

    Provide excellent customer facing touch point to potential, new and existing customers through:

    Marketing: Managing M-KOPA brand assets across the retail footprint in Kenya, including providing timely and accurate information to customer enquiries. Oversee the execution of all marketing activations at the shop level (both ATL & BTL).
    Sales: Support and execute sales activities for both acquisition and upgrade sales across all product categories.
    Customer Care: Provide 1st hand customer care support for walk in customers, not limited to troubleshooting, repairs, returns and replacements.
     

    Provide efficient and effective operations support:

    Agents Care: To manage stock receipts, allocations, returns and audit for both sales and service agent.
    Stock Management: Design, implement and monitor stock handling policies and processes to support sales, servicing, returns and repairs. Also, work closely with the global teams to undertake defined stock audits to ensure all channel stock can be accounted for.
    Logistics: Working closely with Fargo courier who is our sole logistics service provider, and to oversee logistics discrepancy management across forward and reverse logistics.
    Drive 5s across all shops/locations.
    Retail footprint management and oversight across the country in close collaboration with our service provider Fargo.

    To provide day to day management and oversight to M-KOPA’s retail footprint across the country, including developing and managing existing retail partnerships.

    Drive EHS guidelines at the shops including maintaining a strict adherence to COVID safety guidelines.

    What We’re Looking For:

    You’re passionate about our mission to finance progress.
    Proved track record and experience in retail management, inventory management, returns management, customer service and third-party contract management.
    Preference for candidates with advanced analytical and statistical skills with excellent command in excel and data visualization tools (e.g. Looker, PowerBI, Tableau).
    Excellent communication skills and the ability to work across geographies, cultures, functions and seniorities.
    Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities in an agile environment.
    Excellent interpersonal skills with a willingness to go the extra mile to assist other team members.
    Strong ability to manage and provide excellent leadership and drive accountability to a diverse and distributed team

    go to method of application »

    Use the link(s) below to apply on company website.  M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

    Apply via :