Company Address: Address Britam General Insurance Elgon Road, Upper Hill. Nairobi.

Senior Bi Developer Motor Assessor General Sales Assistant Internal Audit Managers

Job Details

Work with other departments within the Group to identify requirements and develop solutions (database design, workflows, user/data interfaces, integrations);
Design, develop and maintain an enterprise data warehouse and associated programs/ETLS to fulfil identified reporting needs of the organization;
Design, development and 3rd line support of Business Intelligence applications through the entire process of user requirements analysis, design, development, implementation and maintenance;
Responsible for the configuration and/or customization of BI and analytics systems to meet business requirements using various database and software tools Key responsibilities
Configure and/or customize business applications to meet business requirements using various database and software tools;
Assist in presentations of system functionality to new users and departments. Drives systems adoption by business users;
Enhance and create user and system documentation as needed;
Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations;
Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented;
Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications;
Capturing of business applications information needs and mapping of the same to the software and /or database components;
Perform data modelling to analyze and specify data structures within an application system;
Developing database objects and structures for data storage, retrieval and reporting according to specifications;
Implementing and testing database design and functionality and tuning for performance;
Research and provide input on design approach, performance and base functionality improvements for various procedures and applications; and
Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business

Job Qualifications

Degree in Computer Science or technical-related field
Certification in Oracle Database Management System
Certification in Oracle Business Intelligence (OBIEE)
Certification in Oracle Data Integrator (ODI)
4+ years’ experience in Oracle Business Intelligence (OBIEE)
4+ years’ experience working with Oracle Database
4+ years development experience with any modern programming tools/Platforms e.g. .NET, Java, Ruby, PHP

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October 23, 2024
Branch Manager – Nairobi Branch Manager – Kisumu Branch Manager-Nyali Branch Insis Functional Analyst Insis Coe Team Leader

Job Purpose and Key responsibilities
Job purpose
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities and will report to the Regional Branch Manager,
Key responsibilities

Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
Overall responsible for branch profitability;
Meet the various revenue targets for all product lines as agreed with the businesses;
Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
Responsible for ensure proper credit control management in the branch; and
General management and administration of the branch office.

Key Performance Measures
STRATEGIC PERSPECTIVE
Total Revenue (per client)
# Products (per client)

Branch Profitability
Customer Satisfaction Index
Key Talent Retention
Persistency levels

INITIATIVES PERSPECTIVE
Success of Single Distribution within the region & branch
OPERATIONAL PERSPECTIVE

% of employees achieving targets
% FA training plans executed
% processes re-engineered to serve the customers
% audit recommendations implemented
% FAs trained on all product lines
Revenue per FA
% Retention of high performing FAs

Working Relationships
Internal Relationships:

Responsible for staff working under this position
Required to liaise and work closely with the other staff members in Commercial and other Business Units

External Relationships:

Britam customers
Insurance sector players

Knowledge, experience and qualifications required

Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
Professional qualification in Insurance (ACII, FLMI or AIIK).

Competencies

Technical/ Functional competencies
Selling skills;
Sales and marketing management skills;
Customer, market and competitor understanding;
Knowledge of insurance regulatory requirements; and
Knowledge of Britam products.

Essential Competencies

Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.

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October 23, 2024
Britam Graduate Trainee 2018

Job Purpose and Key responsibilities

Program Description

The Britam Graduate Trainee program delivers an all rounded experience and fast-paced development to our young future leaders, in an environment where people are truly dedicated to achieving their full potential in one of the leading employers in Kenya and the region. The focus of the 2-year program is to continuously build a strong pool of talent drawn from the local universities to lead our business in delivering our future growth ambitions, through a fast-tracked, structured development program. The program is based on innovation, and customer focus, integrity and respect, our core values outlined in our corporate strategic plan.We are looking for Graduate trainees who are highly creative, competitive, exceptionally bright and talented individuals, who can be developed to combine their intellect with outstanding team work and leadership to maximise potential and sustain high levels of performance.Key responsibilities

Receive rotational experience, formal technical skills training and on-the-job training;
Work in specific business units and departments to gain perspective of the business as a whole;
Deliver on business initiatives by solving structured problems within business units and departments;
Prepare presentations and reports for management; and
Participate in progress assessment reviews, periodic performance evaluations and coaching.

Knowledge, experience and qualifications required

Job qualifications required

Bachelor’s degree from a recognized university in any of the following areas: Business Related studies, Financial Management, Economics, Statistics, Education, ICT, Nursing, Art based and Science based degrees;
Demonstrated academic performance of Second Class Upper Division or GPA 3.4/4.0;
KCSE grade “B” (with a minimum score of a “B” in Mathematics);
Graduating class of 2018 with completed coursework by the time of application;
An exceptional achiever in extracurricular activities will be an added advantage;
Self-motivated, enthusiastic and self-confident;
Excellent oral and written communication skills with good interpersonal skills; and
Preferably below 25 years of age.

October 23, 2024
Branch Manager – Kisumu Branch Manager – (1800000M)

Job purpose
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.
Key Responsibilities

Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
Overall responsible for branch profitability;
Meet the various revenue targets for all product lines as agreed with the businesses;
Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
Responsible for ensure proper credit control management in the branch; and
General management and administration of the branch office.

Key Performance Measures
Strategic Perspective

Total Revenue (per client)
# Products (per client)
Branch Profitability
Customer Satisfaction Index
Key Talent Retention
Persistency levels

Initiatives Perspective

Success of Single Distribution within the region & branch

Operational Perspective

% of employees achieving targets
% FA training plans executed
% processes re-engineered to serve the customers
% audit recommendations implemented
% FAs trained on all product lines
Revenue per FA
% Retention of high performing FAs

Working Relationships
Internal Relationships:

Responsible for staff working under this position
Required to liaise and work closely with the other staff members in Commercial and other Business Units

External Relationships:

Britam customers
Insurance sector players

Qualifications

Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
Professional qualification in Insurance (ACII, FLMI or AIIK).

Competencies

Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
Planning and Organizing: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.

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October 23, 2024
Reinsurance Accountant

Job description
Job Purpose
Reporting to the Finance Manager Operations, the job holder shall be responsible for recording of all reinsurance transactions in the General ledger and ensures management and collection of the balance sheet reinsurance related transactions.
Key Responsibilities

Ensure all reinsurance transactions as booked in the line of business systems are fully integrated and recorded in the general ledger.
Prepare monthly reinsurance payable/receivable statements and circulate the same to the relevant reinsurance participants and/or brokers to facilitate timely payment/collection of the same.
Prepare Quarterly Treaty accounts at the end of every quarter and submit the same to the Reinsurers and/or Brokers by the 15th of the month following quarter close
Process all reinsurance payments on a timely basis including; Minimum Deposit Premiums, Facultative Payables, Proportionate treaties and Payments to fronted businesses.
Prepare annual profit commission statements, premium adjustments, premium portfolio entries and withdrawals within 30 days following end of year.
Ensure compliance with the reinsurance credit control policy.
Coordinate collection of all Excess of Loss claims recoveries within 60 days from the date of claims settlement.
Liaise with the Claims and Underwriting department (including General & Medical Insurance) on matters of reinsurance claims and provision of relevant documents to facilitate recovery collections.
Prepare Reinsurance quarterly returns for submission to Insurance Regulatory Authority by the 15th of the month following quarter close.
Provide reinsurance support to the reinsurance team for treaty renewal and submission of relevant forms and data to the IRA for the Annual licensing requirements.
Coordinate the receipting and allocation of all reinsurance recoveries and collections.
Liaise with the Credit control team on the collection of outstanding premiums with regards to fronted accounts and businesses with Facultative premiums to facilitate timely payments to the relevant reinsurers.
Monitor and track collection of all cash calls as initiated by the Reinsurance team.

Key Relationships and Interfaces

Claims and underwriting (General and Medical)
Reinsurance Department
Credit Control
Reinsurance Partners and Brokers

Qualifications, Knowledge, Experience

Bachelor’s degree in Accounting/Actuarial or any relevant qualification
CPA (K) or equivalent professional Qualification
Five (5) years’ experience in a similar position desirable
Analytical, problem solving and organizational skills.
Excellent interpersonal skills
Clear and concise verbal and written communication skills.
Proficiency in computerized accounting applications such as AIMS, SIRIUS,ERP, INSIS systems and Microsoft office software (word, excel, PowerPoint)

Essential Competencies

Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
Planning and Organising: Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently achieves projects goals.

October 23, 2024
Portfolio Officer-Machakos Branch IT Service Delivery Manager Communication and Advertising Manager – Media Buying

Job description
To develop and grow profitable product portfolio mix ensuring close focus on most profitable products.

Drive the achievement of the sales revenue for General Insurance.
Grow and defend Britam’s General Insurance market share position.
Work hand in hand with FA & IFAs to promote General Insurance business.
Formulate and implement strategies that ensure FAs, IFAs, and Unit Managers are well versed with General Insurance Products.
Relate feedback to the product team from clients regarding the General insurance products and suggestions on improvement on the products.
Monitor customer/ agency preferences to determine focus of sales efforts in collaboration with FAs.
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Working Relationships

Responsible for staff working under this positionRequired to liaise and work closely with the other departments as may be necessary
Bachelor of Commerce degree (marketing option preferred)
Professional qualification in Insurance (ACII, FLMI or AIIK)
7 – 10 years sales management experience in the financial services sector 3-4 of which must be in a management position

Essential Competencies

Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
Planning and Organising: Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently achieves projects goals.

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October 23, 2024
Nurse

Job description
Job purpose
Maintaining constant contact with hospitals to ensure continuous well-being of all the stakeholders and handling of medical claims with efficiency and accuracy.
Key responsibilities

Pre-authorize scheduled and non-scheduled admissions within the set guidelines
Liaise with the hospitals and doctors for prompt submission of the admission summary form
Monitor procedures being carried out on patients and see to the general well being of the patient
Assess and authenticate inpatient and outpatient medical claim documents
Revise reserves after discharge of a member
Ensure smooth discharge process and co-ordinate any necessary post-hospitalization care
Visit health care Institutions in the assigned region to confirm admissions.
Prompt collection of claims paid out of policy liability
Process reimbursements within the stipulated time
Assist in carrying out verification and medical audit of claims invoices before settlement
Handling of the 24 hour helpline.

Key Performance Measures

% Claims turnaround time
% customer complaints resolved within SLA
# of customers engaged in awareness training
Customer satisfaction index
Net promoter score (Customers)

Knowledge, Experience And Qualifications Required

Diploma in Nursing
Basic understanding of insurance concepts
3.1-2 years’ experience in case and claims management
Professional qualification in ACII, IIK is an added advantage.

Competencies

Knowledge of insurance concepts
Knowledge of case management processes and procedures
Knowledge of insurance regulatory requirements

Core competencies

Good Communication skills
Building Relationships
Focuses on the Customers
Develops Self
Solves Problems

October 23, 2024
Branch Manager

Job description
Key Responsibilities

Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
Overall responsible for branch profitability ;
Manage and supervise the branch operations and staff and ensure that company policies and procedures are adhered to;
Meet the various revenue targets for all product lines as agreed with the businesses;
Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
Responsible for ensure proper credit control management in the branch; and
General management and administration of the branch office.

Requirements

Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
Professional qualification in Insurance (ACII, FLMI or AIIK).

October 23, 2024
Underwriting Assistant

Job description

Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise;
Prepare quotations as per authority matrix;
Custodian of security underwriting documents e.g. Motor certificates;
Conduct Risk surveys for small risks as per authority matrix;
Prepare & issue certificates and cover notes where necessary;
Ensure timely preparation and dispatch of policy documents including valuation reports, debit & credit notes & endorsements and authorizing them within agreed and set authority limits;
Implement credit control policy and ensure that premiums are debited and collected as required;
Assess the loss ratios and ensure that only quality business is invited for renewal;
Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate;
Assist in facilitating training at the branch;

Key Performance Measures

STRATEGIC PERSPECTIVE KPI’S
INITIATIVES PERSPECTIVE KPI’S
OPERATIONAL PERSPECTIVE KPI’S

Working Relationships

Internal Relationships

The Branch Underwriting Assistant will be:
Accountable to the Branch Operations Supervisor
Required to liaise and work closely with the other staff members in Operations, Commercial and other Business Units.

External Relationships

Britam customers
Reinsurance companies
Insurance sector players.

Knowledge, Experience And Qualifications Required

Bachelor’s degree (insurance option preferred)
Professional qualification in Insurance (ACII or AIIK)
2-4 years’ experience in the insurance industry

Essential Competencies

Learning and Researching : Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision 1. making at management level; learns from successes and failures and seeks colleague and customer feedback.
Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

October 23, 2024
Chief Operating Officer

Job description
Job purpose
The Chief Operating Officer will be accountable for setting and driving strategic direction and providing executive leadership and management to the General insurance Operations Organization, focusing on ensuring the department’s performance meets or exceeds customer expectations while concurrently driving operational efficiencies. The COO will play a significant role in developing and implementing processes and technology solutions necessary to achieve the organization’ s business goals and objectives.
Key Responsibilities

Leading and executing the operational strategy of the GI business by Establishing and enforcing organizational goals, policies and operating procedures
In liaison with the Underwriting Manager, ensure that the underwriting policies reflect the Company’s strategic risk management framework and are observed at all times. Ensure risk control mechanisms are in place
In liaison with the Claims Manager, ensure that the claims policies reflect the company’s strategic risk management framework and are observed at all times Ensure risk control mechanisms are in place
Defines the service operations strategy to ensure the business provides world-class service to all customer segments.
Ensure operational efficiency in claims, underwriting, legal, reinsurance and customer service departments in accordance with established SLAs.
Put in place standards for interdepartmental service level agreements that will improve the company’s service ratings
Ensuring service levels agreements with external customers and partners are put in place and are adhered to
Defines annual operating budget for Operations and ensures unit operates at or below budget
Manage key relationships with clients, intermediaries and service providers in the market by ensuring that service to customers and producers meets their expectations
Provide effective leadership and direction to the various departmental heads. Managing and developing the team of Claims and Underwriting specialists
Carry out market intelligence to ensure the company is in tandem with industry trends and adopts pricing mechanisms that ensure profitability across all products.
Put in place control mechanisms that enable a measure of service satisfaction by agents, brokers, customers and the regulator
Optimizing the use of technology, people, and defined processes to achieve an optimum competitive positioning and standardize operations and reduce turn-around time on key business processes. in the business unit.
Driving process mapping and restructuring to obtain optimal operations with a clear bias for cost containment and fraud management. Identifies and implements on-going improvement initiatives to improve performance for Operations
Oversee and give technical guidance on all complex and large risks – both underwriting and claims
Evaluate reinsurance data and recommend changes where applicable to ensure a robust and optimal reinsurance program – Kenya and group
Review facultative placements, fronting, and special acceptance -waivers to ensure no expenditure
Ensure adherence of all regulatory requirements with regards to reinsurance, claims and technical acceptance of risks
Perform any other duties as may be assigned from time to time

Key Performance Measures

Interdepartmental service level agreements in place
Effective risk control
Adherence to service level agreements
Statutory and legal compliance
Process turnaround times

Working Relationships
Internal Relationships

Responsible for staff working under this position
Required to liaise and work closely with the other departments as may be necessary

External Relationships

Britam customers
Insurance sector players

Knowledge, Experience And Qualifications Required

Bachelors’ degree in a business related field
Masters’ degree is an added advantage
Professional qualification in Insurance (ACII, FLMI or AIIK)
7-10 years’ experience in the insurance industry 3-4 of which must be in a senior management
Proven experience as an Operations Manager within a Financial Services Industry (Banking and Finance/ Insurance).
Extensive experience in ensuring operational risks are identified and managed.
Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment and fraud management
A deep understanding of leveraging technology and processes to standardise operations, reducing turn-around times on all key business processes.
A demonstrated track record in optimising operations to enhance the overall customer experience at all customer contact points.
Managing and Executing Strategy

Technical and functional competencies

In depth understanding of insurance operations
Knowledge of insurance regulatory requirements
Knowledge of underwriting and claims procedures
Ability to deliver results and meet customer expectations
Excellent organisational and analytical skills
Effective business management skills
Demonstrable commercial and financial management experience
Excellent organizational and stakeholder management skills

Core competencies

Communication skills
Building Relationships
Focuses on the Customers
Develops Self
Solves Problems
Develops Others
Manages Quality and Risk
Managing Change and Ambiguity

October 23, 2024