Responsible for developing and monitoring compliance programs as well as developing and implementing policies and procedures to achieve compliance with Government regulations, legal obligations and Britam policies.
Responsibilities for the Compliance Manager Job
Develop a Compliance framework for Britam Group;
Responsible for the development, implementation and ongoing governance for regulatory compliance including and not limited to AntiMoney Laundering(AML), Economic Trade Sanctions(ETS) and
Environmental & Social Sustainability(ESS) policies across the Group;
Compile the compliance obligations register incorporating the risk and control;
Work with the Business units, to identify all compliance requirements and controls;
Analyse the compliance risk for each obligation and recommend treatment approach;
Utilise the available tools to evaluate compliance programs to determine effectiveness and devise solutions to address new legal and regulatory developments;
Perform on-going compliance risk assessments, testing and monitoring and facilitate remediation of control deficiencies based on observations or findings from compliance monitoring and internal audit;
Liaises with Business Units on major non-compliance findings and advises on mitigations to be considered;
Timely submission of reports to Head of Operational Risk/Governance manager, including and not limited to monthly status reports, Management Risk Committee reports, input to Board papers and adhoc reports;
Represent Britam in industry forums and influence upcoming regulation as required or delegated;
Roll out the communication/awareness program;
Continuously review and report on compliance status; and
Perform any other duties as may be assigned from time to time.
Working relationships: Internal working relationships;
The Compliance Manager will be
Accountable to the Head of Operational Risk & Compliance
Directly responsible for staff working under this position, if applicable
Required to liaise and work closely with the Risk and Compliance team, Department Managers and Unit
Managers in country and regional businesses
External working relationships
Required to develop and maintain collaborative relationships with third party service providers to ensure quality and cost effective services are provided to Britam.
Insurance Regulatory Authority, Retirement Benefits Authority, Capital Markets Authority and other policy makers.
Qualifications for the Compliance Manager Job
Bachelor’s degree in Commerce, Risk, Law, or any related field.7 to 10 years’ experience in operational risk, compliance or ethics, operations or compliance 3 to 4 of which
must be in a managerial role.Relevant accreditation required.
Competencies
Technical and functional competencies
Compliance reviews
Risk assessment techniques
Risk response strategies
Risk management policies
Risk mitigation strategies and indicators
Core competencies
Strong Communication skills
Strong Relationship building skills
Focuses on the Customers
Develops Self & Others
Solves Problems
Manages Quality and Risk
Managing Change and Ambiguity
Managing and Executing Strategy
Key Skills/Specialization
Bachelor’s degree in Commerce
Risk Management
Law or a related field.
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Company Address: Address Britam General Insurance Elgon Road, Upper Hill. Nairobi.
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Compliance Manager Operational Risk & Compliance Manager Senior Systems Developer
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Product Portfolio Manager Business Development Head Of Channel & Product Marketing Head Of Shared Services – Operations
Overall Job purpose
Reporting to the Microinsurance Manager, He/She will be responsible for formulating and implementing sound strategies that lead to growth of Sales in the Micro insurance business and specifically focusing on Single Distribution Channel.
Responsibilities for the Product Portfolio Manager Job
Drive revenue growth profitability in Microinsurance business by monitoring productivity and profitability against set targets
Ensures marketing intelligence and statistics are gathered to facilitate development of strategies to give the Company a competitive advantage in Microinsurance space
Develop and deploy innovative ways to incentivize Single Distribution Channel to keep it productive to achieve and surpass the set targets
Research, Design & Develop product Sales campaigns to increase products uptake and penetration in the market
Manages relationships with clients and all stakeholders in Single Distribution Channel
Manage Sales costs to ensure profitability
Ensure the credit policy for the company is adhered to
Develop, nurture and grow the sales and business development teams working under this position
Perform any other duties as may be assigned from time to time.
Key Performance Measures
Working Relationships
Internal Relationships:
Responsible for staff working under this position
Single Distribution Channel team of Management
Required to liaise and work closely with the other departments as may be necessary
External Relationships:
Britam customers
Microinsurance partners as may apply
Qualifications for the Product Portfolio Manager Job
Bachelor’s degree in a business related field. Masters’ Degree is an added advantage
Professional certification in insurance e.g. ACII, FLMI, AIIK.
7- 10 years’ experience in a Financial Institution, 2-3 of which should have been in managerial sales role preferably in Insurance Industry
Competencies
Technical and functional competencies
Customer, market and competitor understanding
Knowledge of insurance regulatory requirements
Knowledge of Britam products
Selling skills
Sales and marketing management skills
Negotiation Skills
Core competencies
Communication skills
Building Relationships
Focuses on the Customers
Develops Self
Solves Problems
Develops Others
Manages Quality and Risk
Managing Change and Ambiguity
Managing and Executing Strategy
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Unit Manager
The applicants should be;
Focused, self-driven and proactive.
Have experience in recruiting and developing a high calibre team capable of meeting their individual and company targets within set deadlines.
Good at selling insurance products and other financial services.
Identify, recruit, motivate and retain high calibre and disciplined financial advisors.
Ensure that the Unit’s persistency for life business and renewal/retention business for other product lines are above the set minimum threshold.
Meet and exceed product mix targets allocated to the unit on all lines of business.
Effectively provide field training for all Financial Advisors in the Unit.
Train and assist Financial Advisors in cross-selling and up selling of Britam products to clients.
To ensure that Financial Advisors comply with all company and industry regulations governing the profession.
Qualifications, Knowledge, Experience
Bachelor’s degree or relevant professional qualifications in areas such as education, marketing, economics or finance and accounting with a strong flair for sales;
Computer literate (evidence required);
Proven experience and success as a team manager in insurance sales will be an added advantage;
A high sales drive and a strong will to succeed with ability to manage others;
Mature, confident, articulate and with strong communication skills;
Results oriented with ability to work under strict deadlines and meet sales targets;
Well groomed, presentable and strong interpersonal skills;
Certificate of Proficiency in Insurance will be an added advantage. -
Caretaker
Job PurposeProvide support in the routine maintenance of Britam leased propertiesMain Responsibilities
Undertake minor repairs including electrical and plumbing repairs
Supervise the maintenance and security teams and all service providers
Supervise and report on Property condition
Keeping accurate records for maintenance works
Liaise with the Facilities Manager to ensure that all maintenance request are attended to promptly
Monitor stock and re-order levels of consumable items such as fuel, toiletries, light, bulbs/tubes
Perform other duties that may from time to time be assigned
Qualifications, Knowledge And Skills
Diploma in Building Maintenance and/or
Craftsmanship/Certificate in both Electrical and Plumbing works
At least Five (5) years’ experience in a similar role in an office block exceeding 200,000sq feet lettable space
Core Competencies
Communications Skills
Building Relationships
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Cashier – Life Business
SCOPE OF WORKThe position reports to the Financial Account and is tasked with among others, timely receipting of both ordinary life and pension premiums in order to achieve effective and reliable results in line with company policies and operating principles. The incumbent is also required to execute any other tasks as may be assigned from time to time.Key Responsibilities
Receipting premiums in IGAS, AIMS and ERP Systems.
Timely and accurate daily banking of receipted premiums.
Preparation of daily banking and receipting reports.
Liaise with relevant departments in identification and receipting of EFTs, RTGS, DDA, MPESA, standing orders and other relevant payment methods.
Maintenance and accounting of company petty cash.
Advising relevant departments on reversal of premiums for bounced cheques.
Ensure compliance with company procedures on receipting, banking and premium processing among other company procedures.
Suspense clearance of tills on daily basis.
Follow up with the sales team and IT on the uncreated new policies in ERP.
Perform any other assigned duties/responsibilities.
Key Relationships & Interfaces
Customer Service Department.
Agency/Branch Offices.
Underwriting department
Ordinary Life Sales (Check-off).
Direct customers
PERFORMANCE STANDARDS
Accuracy in premiums posting and suspense reporting
Accuracy and reliability in premium receipting
Flexible and able to work under pressure
Excellent client services.
SELECTION CRITERIA
Bachelors degree in a business related field
Minimum CPA Part 1
Good analytical skills and decision making with keen attention to detail
Good interpersonal skills.
Effective communicator.
Creative, innovative and result-oriented.
Sound understanding of all the major modes of premium payment( Direct Debits,check-offs,efts etc) life insurance products and customers’ needs among others
Good computer skills with working knowledge of iGas and ERP -
Executive Assistant
Job Purpose
Provide administrative support to the Group Finance and Strategy Director and general administrative support to various departments including Finance, Strategy, Transformation, Investment, Procurement, Payments and Administration departments.
Key Responsibilities
Responding to enquiries, correspondence both telephone and written directed to the Group Finance and Strategy Director’s office;
Assist in the analysis and preparation of reports and presentations for the Group Finance and Strategy Director and any other departments within the division;
Managing the Group Finance and Strategy Director’s diary including scheduling and rescheduling of meetings, confirming with the attendees and ensuring adequate preparations as well as managing and booking meeting of all other departments within the division including preparing meeting agendas, minutes, booking meeting rooms etc;
Organising and coordinating all logistics for the Group Finance and Strategy Director’s meetings (both internal & external) including the meetings of the departments within this division;
Organising and scheduling departmental meetings and workshops organised by the Group Finance and Strategy Director’s office and any departments within the division by:-
a) Ensuring highest standard of organization of internal and external meetings arrangement.
b) Ensuring timely distribution of agenda and minutes.
c) Coordinating meetings and calendars for the meeting participants.
Coordinating events and /or projects e.g. Teambuilding, Conferences etc. by providing administrative support for all events managed by the division;
Preparing and editing correspondence, reports, and presentations both internal and external and ensuring high standard printing;
Managing induction programs and all logistics together with HR for new staff within the division;
Managing guest schedules including travel and accommodation arrangements for all the staff within the division including external parties engaged by the Group Finance and Strategy Director’s office;
Provide quality customer service to guests in the Group Finance and Strategy Director’s office;
Filing of all documents and correspondence to & from the Group Finance and Strategy Director’s office;
Responsible for all procurement and administrative processes for the Group Finance and Strategy Director’s division such as raising requisitions, receipt of goods, ordering of stationery etc; and
Perform any other duties as may be assigned from time to time.
Key Performance Measures
Internal and external customer satisfaction
Process turnaround/ response times
Quality reports and presentations
Highest standard of organisation
Working Relationships:
Internal Relationships;
The Executive Assistant will;
Be accountable to the Group Finance and Strategy Director;
Provide direct support to the departments within Group Finance and Strategy division;
Work with all staff, departments, Britam management and Branch Offices.
External Relationships;
Britam customers
Service providers
Knowledge, experience and qualification required;
University degree in a social science or business related field.
At least 4-6 years’ experience as a Personal Assistant to a Head of Division in a blue chip company preferably in a service environment.
Competencies:
Technical and functional competencies;
Ability to discreetly handle sensitive and confidential information
Strong organizational skills; ability to prioritize work and meet deadlines
Strong writing, analysis and presentation skills
Computer literate ( MS Word, PowerPoint and Excel expert)
Records management
Planning and organisational skills (project management skills would be an added advantage)
Core competencies;
Excellent communication skills
Keenness/ attention to detail
Ability to build relationships with the diverse teams
Focuses on the Customers
Develops Self
Solves Problems
Adaptability to Change
Personal attributes
Critical thinking and diligence
Inquisitiveness and fairness
Patient but firm
Passionate and committed
Results oriented
Excellent interpersonal skills -
Project Manager – INSIS Life Assurance
Responsible for managing the initiation, planning, execution and closure of the INSIS Life Assurance System implementation project for Britam Life Assurance Company Ltd.
Key Responsibilities
Undertake project initiation activities including preparing a project charter and business case for assigned projects
Translates the project mandate into detailed concept, defining benefits, analysing interested parties, and defining deliverables
Responsible for providing strategic project planning, including resource planning, preparing a comprehensive project schedule and project budgeting
Mobilise project team consisting of internal business users, IT experts, business partners and third party suppliers
Lead the project team in execution of project activities ensuring required quality standards are adhered to
Vendor management to ensure project is delivered on time, on scope and within budget
Project risk management including carrying out risk assessments and designing and implementing risk mitigation initiatives
Develop and implement a communication and change management plan for the project
Develop and implement a stakeholder management plan to ensure project success
Updates the project plan as the project progresses, assess risk, resolves issues and reports
Manage project CAPEX and OPEX budgets
Provide periodic project status reports to key stakeholders
Employ business analysis, system design and system testing methodologies to manage quality of project deliverables ensuring business requirements are fully met
Ensure appropriate handover of the project including the documentation of lesson learned and a submission project report
Ensure proper integration (by appropriate communication and documentation) of the deliverables into existing IT infrastructure and business processes
Competencies
Ability to customise project management processes, tools and templates
Expert on Microsoft Project Management Tools
Excellent analytical and organisation skills
Strong goal setting and task prioritisation abilities
Effective communication skills verbal and written
Ability to reconcile key stakeholder interests
Ability to effectively prioritise and execute tasks
Attention to detail
Knowledge, Experience And Qualifications Required
University degree in Computer Science, Information Technology, Engineering or equivalent
Project Management Expertise: Certification in Prince2 or PMP would be an added advantage
Minimum of 4- 6 years’ experience in a similar role
Experience in managing a Life Assurance System Implementation
Business analysis and process design experience -
Marketing Manager
Job Purpose
The Jobholder is responsible for managing the Britam Life Assurance marketing and brand identity in order to ensure that the brand equity and market of the Life Assurance business grows.
Key responsibilities
Marketing:
Manage and co-ordinate all Life Assurance marketing, advertising, PR, promotional activities in liaison with Group Marketing Manager;
Liaise with the advertising company/ Agency;
Responsible for the Life Assurance content on Company’s website, including content development and continuous updating of the website and intranet;
Co-ordinate and support development and innovation of Life Assurance products;
Support, facilitate, develop and implement life’s strategic marketing plans;
Develop promotion materials to assist Life Business in marketing activities
Prepare the Life’s marketing budgets;
Manage the execution and implementation of the Life marketing plans and projects
Monitor, review and report on all Life marketing activity and results;
Demand generation –Carry out activities and programs that drive demand for Life Assurance products;
Develop product positioning and messaging that differentiates Britam’s Life Assurance products in the market;
Sales enablement – communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of your products especially the youth segment;
Product launch – plan the launch of new products ,releases and manage the cross-functional implementation of the plan;
Market intelligence – analyse the buying patterns/behaviour of all the Britam Life Assurance target audience.
Brand development and management:
Steward of the Life Assurance brand that supports brand promise, brand vision, brand position, brand architecture and achieves overall business goals for the brand;
Ensure that all life Assurance brand assets are effectively managed to deliver a strong Britam brand and grow brand equity;
Plan, strategize and execute marketing designs and activities to establish and maintain brand presence in the market;
Assist the Britam Life Assurance business units to live the values, culture and practice company policies;
Conducts analysis and periodical review the Life Assurance brand, competition, customer and consumer trends to enhance the Life Assurance brand’s equity and marketplace performance;
Analyzes and provide consumer, category, and brand information to support Life Assurance channel marketing and sales in category management and sales presentations;
Provides direction for key Life Assurance customer innovation summit presentations;
Develop Britam Life Assurance growth targets, business objectives and brand strategies for the brand that aligns with Britam business plan;
Leads the Life Assurance brand planning process by developing and executing annual brand target setting & innovation review and brand strategy review.
Key Performance Measures
Top of mind brand awareness
Effective execution of life marketing strategy and specifically to the young and upwardly mobile youth market
Working within Life Assurance marketing budgets
Launching of Life Assurance products and driving market initiatives to promote sales
Working relationships:
Internal working relationships;
The Marketing Manager will be;
Accountable to the Group Marketing Manager and CEO, Britam Life Assurance.
Work with all departments in the Life Assurance business.
External working relationships;
Britam customers
Branding companies
Service providers
Knowledge, experience and qualifications required
Bachelor’s degree in Business or social sciences.
MBA in Marketing, Brand Management or PR will be an added advantage
Professional marketing qualification e.g. CIM or equivalent
Member of the Chartered Institute of Marketing
7- 10 years working experience in a similar position with at least 3- 4 years’ experience in management.
Competencies:
Technical and functional competencies;
Excellent customer service skills
Knowledge in Diversity management
Ability to drive change
Stakeholder Management
Report writing-ability to develop reports
Ability to interact and gain trust from people within and outside the organization
Leadership and management-ability to lead teams, mentor and coach staff
Decision making –ability to make strategic decisions in a timely and effective manner
High moral and ethical standing
Highly motivated
Core competencies;
Communications Skills
Building Relationships
Focuses on the Customers
Develops Self
Solves Problems
Develops Self
Solves problems
Develop others
Manage quality and risk
Manage change and ambiguity
Managing and executing strategy -
Internal Auditor Financial Advisors Medical Claims Analyst Senior Systems Developer
Key Responsibilities for the Internal Auditor Job
Identify and critically evaluate elements of governance and risk management in the service, design appropriate risk management and mitigation strategies for implementation;
Plan and execute internal audits in accordance with International standards on professional practice of internal audit and department’s audits methodology;
In consultation with Internal Audit Manager, develop detailed audit programmes based on the documented procedures and best practice, for each identified audit project, giving special attention to potential risk areas;
Carry out detailed audit tests on all the Group’s operations based on standard audit programmes in accordance with the approved Annual Audit Plan. This includes review of operations, highlighting areas of internal control weakness and making recommendations to improve efficiency. The jobholder may change the scope of the audit if actual circumstances in the field so demand;
Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations;
Determine internal audit scope for particular assignments;
Maintain open communication with management and audit department management
Develop new continuous improvement initiatives, evaluate the adequacy of internal control systems;
Gather adequate audit evidence to support findings and suggestions for improvement.
Work with the Internal Audit Manager on appropriate methods in gathering audit evidence, depending on the actual circumstances encountered in the course of the field work, the jobholder will constantly discuss the findings of the business to ensure completeness and accuracy of reports;
Visit regional and branch offices to ensure operations are in line with the Group;
Assist the Internal Audit Manager review and document existing accounting, administrative and internal control systems for adequacy and effectiveness and make recommendations for improvement. This will cover the Group operations and call for a thorough understanding of all the Group’s operations;
Work with the Internal Audit Manager in verifying compliance with all the relevant legislation and regulatory requirement;
Perform any other duties as may be assigned from time to time.
Internal Auditor Job Qualifications
Bachelor’s degree in a business relevant field
CPA (K)
Certified Information Systems Analyst (CISA) and Certified Financial Analyst (CFA); KASNEB are an added advantage
2-3 years working experience in an Audit related field
Core Competencies
Technical and functional competencies;
Knowledge of internal audit procedures and methodologies
Decision making –ability to make strategic decisions in a timely and effective manner
High moral and ethical standing
Highly motivated
Communications Skills
Building Relationships
Focuses on the Customers
Develops Self
Solves Problems
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Medical Claims Anayst (Pharmacist)
Key responsibilities
Audit and Verify outpatient, inpatient and reimbursement claims as per clinical guidelines and within the recommended guided tariffs.
Ensure regulatory control and drug management on all prescriptions ensuring advice on adverse drug reactions are suspected, or where potential on drug interactions existing and ensuring dosage and medicines are accurately prescribed.
Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives.
Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
Price guided tariffs- building of provider pricelists especially for bigger providers on average pharmaceutical expenditure.
Trend Analytics – Analysis of prescription patterns for providers and prescription drug use by members based on system-generated reports.
Involvement and participation in formulation of the CPT codes for medicines to track expenditure and provide trend analysis.
Training of medical claims team on current treatment protocols on need basis and best practise.
Audit independent pharmacies and pharmacies within the various hospitals.
Providing of novel strategies on reduction of the company’s pharmaceutical expenditure.
Develops and maintains networks within pharmaceutical sector, keeps updates on current practices, participates in professional societies
Outsourcing of non-pharmaceutical equipment with an aim to reduce costs on hospital mark ups.
Good clinical acumen and keeps up to date with latest trends as provided by ministry of health and any other global bodies
Provide technical support to the claims team on queries revolving around prescription of drugs.
Promptly and efficiently attend to customer queries, and complaints perform any other duties as may be assigned from time to time.
Key Performance Measures
Saving the Company money from wastage and exorbitant fees by providers.
Medical fraud mitigation
System support and integration on CPT coding
Knowledge, experience and qualifications required
Diploma in Pharmacy
At least two years of practise in a busy hospital set up or
At least two years’ experience in medical claims processing in insurance set up
Registered with the Pharmacy and Poison board.
Basic knowledge of insurance concepts
Knowledge of claims processes and procedures
Proficient in use of Microsoft office suites and packages
Core competencies
Good Communication skills
Building Relationships
Focuses on the Customers
Develops Self
Closing Date: Friday, December 9, 2016
Key Skills/Specialization:
Diploma in Pharmacy
At least two years of practise in a busy hospital set up or At least two years’ experience in medical claims processing in insurance set up
Registered with the Pharmacy and Poison board.