Company Address: Address Britam General Insurance Elgon Road, Upper Hill. Nairobi.

Legal Associate

Job description
Job Purpose
The role holder will be responsible for provision of legal advisory services and ensuring effective management of legal and contractual risks. This role is responsible for the Legal matters in Group, Property and the Regions.
Key Responsibilities

Assist in giving advice on legal issues, risks, company policies and procedures;
Assist in providing legal counsel to the regional businesses during product development process;
Keep abreast with upcoming laws and regulations and advice the business accordingly;
Assist in the conduct of legal due diligence for pending and upcoming business transactions;
Provide assistance in Intellectual property issues including registration rights, clearance rights, IP strategies;
Assist in conveyancing transactions where the Group and Property company are involved, all land related transactions, change of user and lease management;
Assist in reviewing Group projects where the group legal team is involved, structure and advise on legal issues related therewith and manage external counsel involved;
Assist in managing external Advocates on the Britam panel of Advocates through pro-active interaction and correspondence;
Review and advise the business on legal implications of internal policies and procedures;
Instruct Advocates to prosecute and or defend matters on behalf of the company;
Prepare, modify and review all contracts or any other documentation where the company has committed itself and assess legal implications that need to be brought to the executive management’s attention;
Review advocates legal costs to ensure that the same are within the Advocates Remuneration Order 2009 as well as attempt other cost saving measures such as out of court negotiations;
Receive and review status updates as received by the various legal departments and regions in line with reporting guidelines;
Advice on and monitor on compliance issues relating to laws and regulations including legislative review, lobbying and updates;
Attend court hearings and “watch brief” for the company on vital legal cases;
Responsible for the training of new staff within the department as succession planning as well as train new employees on the role of the legal department at Britam;
Facilitate and participate in training programmes initiated by the Legal department as value addition to fellow colleagues;
Ensurecompliance with auditors requests, Group LLP compliance and custody of Group LLP’s; and
Perform any other duties as may be assigned from time to time.

Requirements

Hold a minimum LLB degree from a recognized university
Be an Advocate of the High Court
Possess a Valid Practicing Certificate
Post graduate Diploma from Kenya School of Law
4-5 years’ experience of Law in a busy commercial organisation or commercial and conveyancing department of a busy law firm

Essential Competencies

Leading and Supervising: Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development; acknowledge high potential talent within the team; sets and articulates the vision and values through own personal behaviour.
Persuading and Influencing: Gains clear agreement and commitment from other; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and or department; makes a strong personal impact on others; takes care to manage the team’s impression and brand on others.
Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages team and individual responsibility towards the community and the environment.
Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
Planning and Organising: Sets clearly defined team objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors team performance against deadlines and milestones.
Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.

October 26, 2024
Business Operations Associate

Job description
Job Purpose
The job holder will be responsible for facilitating efficient funds/portfolio administration, fund performance measurement, analytics and reporting to ensure efficiency, timeliness and effective customer satisfaction. The individual will report to the Business Operations Team Leader.
Key Responsibilities

Oversee performance measurement and analytics, fees calculation/reporting to Finance and Fund Management.
Responsible for pricing and yield calculation.
Preparation of management reports for Head of Business Operations.
Handle client, production and regulatory and management reporting .
Oversee the management of client correspondences to ensure immediate responses and maximum client satisfaction.
Oversee the process of account opening, edit of data in system and all data capture for accuracy, integrity, timeliness and risk management.
Update of income distribution transactions
Cash reconciliation between custody and fund manager and making follow ups with custodians on reconciliation items
Review the report prepared on all logged client interactions in the client log and tracking to ensure all issues are closed and provide the same for monthly management meetings.
Review and propose improvement of the operations processes from time to time.
Resolve client complaints
Follow up on systems issues and follow up to ensure SLA timelines are met.
Daily Reporting of Valuations Reports to third parties and publishing of Unit trust prices.
Perform any other duties as may be assigned from time to time
Delegated Authority: As per the approved Delegated Authority Matrix

Key Performance Measurements

Turn Around Time
Client Satisfaction Index

Experience And Qualifications Required

Bachelor’s degree in a business related field
3-5 years’ experience in a similar position
Professional certification in accounting (CPA part 2)

Technical/ Functional competencies

Knowledge of investment classes
Excellent organisational , analytical and IT skills
Report writing skills

Essential Competencies

Leading and Supervising: Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development; acknowledge high potential talent within the team; sets and articulates the vision and values through own personal behaviour.
Persuading and Influencing: Gains clear agreement and commitment from other; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and or department; makes a strong personal impact on others; takes care to manage the team’s impression and brand on others.
Presenting and Communicating Information:Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
Planning and Organising: Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently achieves projects goals

October 26, 2024
Claims Associate

Job description
Job Purpose
Assist in processing and payment of individual life claims and benefits.
Key Responsibilities

Registration of all new claims promptly and acknowledging receipt of the same
Assembling and analyzing of claims to establish liability
Monitor and ensure that the key interfaces adhere to the set claims handling standards and escalate non adherence to the management
Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim
Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms
Record all claims transactions
Prepare claims registers for claims meetings and update the various claims reports
Capture and maintain accurate data to ensure data integrity
Perform any other duties as may be assigned from time to time
Delegated Authority: As per the approved Delegated Authority Matrix

Knowledge, Experience And Qualifications Required

Bachelors’ degree in Commerce, Insurance option
At least one year experience in claims processing

Technical/ Functional competencies

Knowledge of insurance concepts
Knowledge of general insurance claims processes and procedures
Knowledge of insurance regulatory requirements

October 26, 2024
Finance Operations Associate

Job description
Job purpose
Responsible for providing assistance in the preparation of financial accounts in a timely manner.
Key Responsibilities

Check daily bank balances
Provide support in preparing statutory accounts, balance sheet reconciliation, P&L
Compile annual accounting statements
Support the preparation of the audit pack for the external auditors
Update new asset entries to the Fixed Assets Register
Ensuring that Company Accounts are assigned in the General Ledger and analysed on a monthly basis.
Ensuring that Payments to Suppliers are made on time
Preparation of Payment Vouchers, and Ensuring that they are captured in the General Ledger and filing the same.
Preparation of Cash and Bank Reconciliations for main Cash book, Inflow Accounts, Investment Accounts and Disbursement Account.
Keying in the transactions on Fund Accounts- i.e. withdrawal and Switches.
Preparation of Inflow Accounts for Fund Accounts
Perform any other duties as may be assigned from time to time
Delegated Authority ;As per the approved Delegated Authority Matrix.

Knowledge,experience And Qualifications Required

Bachelor of Commerce (Accounting) or its equivalent
At least one years’ experience in a similar position
CPA Part 1

Technical/ Functional competencies

International Financial Reporting Standards (IFRS)
Financial Accounting
Accounts Analysis and reconciliation
Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts
Report writing-ability to develop reports

October 26, 2024
Administrative Assistant

Job description
Job purpose
To role holder is responsible for ensuring the smooth running of the Britam Stores in accordance with the Administration Policies and Procedures manual.
Key Responsibilities

Maintain inventories at the levels set by the management ensuring optimal stock levels;
Sustain efficient inventory management, raise purchase requisitions and assist user department(s) to order adequate merchandise and supplies;
Maintain proper control of stocks in & out of the store;
Maintain proper filling records of stores items;
Maintain stock re-order levels;
Accurately account for all transactions to and from the stores and reconcile the system quantity and physical stock counts;
Prepare relevant inventory monthly reports for analysis;
Identify stores inventory issues that arise with quick resolution to ensure organizational effectiveness;
Receive and inspect all incoming materials and reconcile with the purchase orders (LPO’s), documents and tracks damages and discrepancies on orders received;
Issue approved stores requisitions to departments and to branch network;
Follow up of pending stores deliveries with Procurement Department to ensure no backorders;
Ensure that all goods received agree with the purchase order specifications, quality and quantity;
Participate in quarterly stock take of inventory, analyse the variances and report accordingly;
Develop and foster good working relationships with vendors;
Observe strict adherence to the company’s Administration processes and procedures manual; and
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Knowledge, Experience And Qualifications Required

Bachelor’s degree in a business related field
3 to 4 years’ experience in a similar role
Knowledge of ERP (Oracle) system and/or experience would be an advantage
Strong computer and business solutions software skills
Strong analytical and problem solving skills

Essential Competencies

Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

October 26, 2024
Sales Assistant

Job description
Job purpose
The role holder will be responsible for supporting the General Manager to generate fast and synthesized information from sales team and also provide necessary support to the sales staff in the department. The role will report to the General Manager, Sales.
Key Responsibilities

Preparation of Management reports under direction of the GM-Country Sales;
Collect and collate data in a manner that gives management information;
Assist the Sales team in assembling of tender documents;
Receive, verify, record and submit the agency application forms for approval from Branches
Custodian of the Departmental documents including contracts with intermediaries, SLAs and official schemes including incentives
Computing variable pay for sales staff per the criteria approved
Keeping track on sales per team member;
Receive and collate emerging issues from all stakeholders for the department;
He/she will also be the custodian of all the sales reports for the department;
Works with team members to optimize information and analytic usage to ensure report(s) developed are focused towards providing respective users with quick and actionable sales intelligence;
Ensure that reports and analysis of the same are issued on a timely basis as per the agreed regularity through liaison with all relevant parties;
Offer hands on system support to the Sales team.

Knowledge, Experience And Qualifications Required

Diploma in a Business related field;
Possess good data analysis techniques;
Certificate of proficiency in insurance or progress in ACII or AIIK;
Be a team player and a fast learner;
At least 2-3 years’ progressive work experience in data analysis within a business environment;
Excellent interpersonal and communication skills;
Proficiency in Computers packages especially word processing and spreadsheets.

Essential Competencies

Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

October 26, 2024
Senior Bi Developer Motor Assessor General Sales Assistant Internal Audit Managers

Job Details

Work with other departments within the Group to identify requirements and develop solutions (database design, workflows, user/data interfaces, integrations);
Design, develop and maintain an enterprise data warehouse and associated programs/ETLS to fulfil identified reporting needs of the organization;
Design, development and 3rd line support of Business Intelligence applications through the entire process of user requirements analysis, design, development, implementation and maintenance;
Responsible for the configuration and/or customization of BI and analytics systems to meet business requirements using various database and software tools Key responsibilities
Configure and/or customize business applications to meet business requirements using various database and software tools;
Assist in presentations of system functionality to new users and departments. Drives systems adoption by business users;
Enhance and create user and system documentation as needed;
Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations;
Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented;
Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications;
Capturing of business applications information needs and mapping of the same to the software and /or database components;
Perform data modelling to analyze and specify data structures within an application system;
Developing database objects and structures for data storage, retrieval and reporting according to specifications;
Implementing and testing database design and functionality and tuning for performance;
Research and provide input on design approach, performance and base functionality improvements for various procedures and applications; and
Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business

Job Qualifications

Degree in Computer Science or technical-related field
Certification in Oracle Database Management System
Certification in Oracle Business Intelligence (OBIEE)
Certification in Oracle Data Integrator (ODI)
4+ years’ experience in Oracle Business Intelligence (OBIEE)
4+ years’ experience working with Oracle Database
4+ years development experience with any modern programming tools/Platforms e.g. .NET, Java, Ruby, PHP

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October 26, 2024
Branch Manager – Nairobi Branch Manager – Kisumu Branch Manager-Nyali Branch Insis Functional Analyst Insis Coe Team Leader

Job Purpose and Key responsibilities
Job purpose
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities and will report to the Regional Branch Manager,
Key responsibilities

Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
Overall responsible for branch profitability;
Meet the various revenue targets for all product lines as agreed with the businesses;
Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
Responsible for ensure proper credit control management in the branch; and
General management and administration of the branch office.

Key Performance Measures
STRATEGIC PERSPECTIVE
Total Revenue (per client)
# Products (per client)

Branch Profitability
Customer Satisfaction Index
Key Talent Retention
Persistency levels

INITIATIVES PERSPECTIVE
Success of Single Distribution within the region & branch
OPERATIONAL PERSPECTIVE

% of employees achieving targets
% FA training plans executed
% processes re-engineered to serve the customers
% audit recommendations implemented
% FAs trained on all product lines
Revenue per FA
% Retention of high performing FAs

Working Relationships
Internal Relationships:

Responsible for staff working under this position
Required to liaise and work closely with the other staff members in Commercial and other Business Units

External Relationships:

Britam customers
Insurance sector players

Knowledge, experience and qualifications required

Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
Professional qualification in Insurance (ACII, FLMI or AIIK).

Competencies

Technical/ Functional competencies
Selling skills;
Sales and marketing management skills;
Customer, market and competitor understanding;
Knowledge of insurance regulatory requirements; and
Knowledge of Britam products.

Essential Competencies

Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.

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October 26, 2024
Britam Graduate Trainee 2018

Job Purpose and Key responsibilities

Program Description

The Britam Graduate Trainee program delivers an all rounded experience and fast-paced development to our young future leaders, in an environment where people are truly dedicated to achieving their full potential in one of the leading employers in Kenya and the region. The focus of the 2-year program is to continuously build a strong pool of talent drawn from the local universities to lead our business in delivering our future growth ambitions, through a fast-tracked, structured development program. The program is based on innovation, and customer focus, integrity and respect, our core values outlined in our corporate strategic plan.We are looking for Graduate trainees who are highly creative, competitive, exceptionally bright and talented individuals, who can be developed to combine their intellect with outstanding team work and leadership to maximise potential and sustain high levels of performance.Key responsibilities

Receive rotational experience, formal technical skills training and on-the-job training;
Work in specific business units and departments to gain perspective of the business as a whole;
Deliver on business initiatives by solving structured problems within business units and departments;
Prepare presentations and reports for management; and
Participate in progress assessment reviews, periodic performance evaluations and coaching.

Knowledge, experience and qualifications required

Job qualifications required

Bachelor’s degree from a recognized university in any of the following areas: Business Related studies, Financial Management, Economics, Statistics, Education, ICT, Nursing, Art based and Science based degrees;
Demonstrated academic performance of Second Class Upper Division or GPA 3.4/4.0;
KCSE grade “B” (with a minimum score of a “B” in Mathematics);
Graduating class of 2018 with completed coursework by the time of application;
An exceptional achiever in extracurricular activities will be an added advantage;
Self-motivated, enthusiastic and self-confident;
Excellent oral and written communication skills with good interpersonal skills; and
Preferably below 25 years of age.

October 25, 2024
Branch Manager – Kisumu Branch Manager – (1800000M)

Job purpose
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.
Key Responsibilities

Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
Overall responsible for branch profitability;
Meet the various revenue targets for all product lines as agreed with the businesses;
Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
Responsible for ensure proper credit control management in the branch; and
General management and administration of the branch office.

Key Performance Measures
Strategic Perspective

Total Revenue (per client)
# Products (per client)
Branch Profitability
Customer Satisfaction Index
Key Talent Retention
Persistency levels

Initiatives Perspective

Success of Single Distribution within the region & branch

Operational Perspective

% of employees achieving targets
% FA training plans executed
% processes re-engineered to serve the customers
% audit recommendations implemented
% FAs trained on all product lines
Revenue per FA
% Retention of high performing FAs

Working Relationships
Internal Relationships:

Responsible for staff working under this position
Required to liaise and work closely with the other staff members in Commercial and other Business Units

External Relationships:

Britam customers
Insurance sector players

Qualifications

Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
Professional qualification in Insurance (ACII, FLMI or AIIK).

Competencies

Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
Planning and Organizing: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.

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October 25, 2024