Jobs Kenya

Company Address: Address Britam General Insurance Elgon Road, Upper Hill. Nairobi.

  • Financial Advisor Head of Legal Underwriting Associate

    Financial Advisor Head of Legal Underwriting Associate

    Shift: Day Job

    Ref (1900000T)
    Job Description
    Responsible for sales of all lines of business products within the branch catchment. The job holder will be responsible for overall accountability for the sales of all lines of business products and first hand customer service. The position is purely a commissioned based role.
     Responsibilities

    Doing presentations to prospective clients and selling to them suitable insurance products or other products according to their needs.
    Meeting sales targets as may be set by the company from time to time.
    Can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients
    Ensuring high persistency of payments through follow ups and reminders.
    Maintaining close relationships with clients and updating them on the status of their policies, new products and any other information they may require.
    Initiating and following through premium collection procedures such as collecting cheques and other payment authority documents.
    Dedicated customer service to clients at all times including assisting the client to effect changes on their policies.
    Promoting the company brand and making sales during activations and other company events.
    Attending branch and unit meetings as may be required by the branch manager or unit manager.
    Maintaining regular contact with clients and providing additional insurance policies or other products whenever needed.
    Developing and maintaining a wide network of friends, special interest groups and social clubs necessary for forming a base of marketing and referrals.
    Learning and using the company software available for financial advisors in generating quotations and customer service.
    Delivering of policy documents to clients in good time.
    Knowledge, experience and qualifications required

    Qualifications

    KCSE Mean grade of C- and above or equivalent
     University degree/Diploma is an added advantage
     Candidate should have a minimum age of 23 years
     Demonstrate good written and oral communication skills
     Experience in sales is an added advantage
     Certificate of proficiency is an added advantage

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  • Pensions Benefits Associate (Contract)

    Pensions Benefits Associate (Contract)

    Job PurposeUndertake pension administration activities to support the achievement of business unit plan .Key Responsibilities

    Receipting of funds.
    Allocation/Posting of contributions/transfer to scheme members.
    Data alignment and verification for new schemes loading and monthly updates
    Maintaining records of contributing members, deferred and current pensioners, provision of annual statements.
    Periodically generate statements for customers
    Daily reconciliation of funds received.
    Delegated Authority: As per the approved Delegated Authority Matrix

    Knowledge, Experience And Qualifications Required

    Bachelor’s Degree in business related field
    Diligent and attentive to detail.
    Highly numerate with strong IT skills.
    Experience in a pension Administration environment will be an added advantage.

    Essential Competencies

    Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
    Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
    Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
    Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
    Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
    Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
    Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

  • Unit Manager

    Unit Manager

    We are seeking to fill several vacancies across our branch network to meet our recruitment and productivity targets across the board in line with the newly launched 2016-2020 Go for Gold Strategy.The applicants should be focused, self-driven and proactive. They should have experience in recruiting and developing a high calibre team capable of meeting their individual and company targets.The individual should also be good selling insurance products and other financial services and will also be expected to sell and meet a given personal target.The main role of a Unit Manager will be to ensure that high production targets are met through a team of Financial Advisors and his/her personal production.

    Sales planning that achieves the set goals and objectives.
    Selling of Life Products and other company products as targets prescribe.
    Quality recruitment, selection and retention of productive Financial Advisors.
    Conducting trainings on company products, processes, sales and soft skills to achieve results.
    Conduct Field Training with Financial Advisors to ensure hands on approach to sales
    Performance management and supervision to drive sales across all product lines and meet targets.
    Provide one-to-one coaching, mentoring and motivation to members of their teams and ensure that they effectively implement strategies and agreed action plans.
    Market segmentation and opening of markets for financial advisors to secure business.
    Meeting the set persistency levels of life business and retention targets for other lines of business.
    Providing effective customer service to both prospective and existing customers
    Preparing sales and other management reports as required from time to time
    Performing any other duties as may be assigned by the Branch Manager
    A business related degree is a minimum requirement or its equivalent

    Requirement

    Minimum 3 years’ experience in Life Insurance Unit Management will be an added advantage
    Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM will be an added advantage.
    Excellent leadership, communication and interpersonal skills
    Above average computer skills

  • Assistant Company Secretary

    Assistant Company Secretary

    Job PurposeThis role provides Company Secretarial services to Britam Holdings PLC and ensures that the Board and Committee members receive support and the necessary advice for them to discharge their duties. The role also ensures that Britam and all its entities adhere to corporate governance requirements.Key Responsibilities

    Ensure compliance with Corporate Governance, Board charter, Memorandum & Articles of Association and all Regulations and Legislation;
    Liaison with the various regulatory agencies, including but not limited to the Capital Markets Authority, Retirement Benefits Authority & Insurance Regulatory Authority;
    Monitor changes in relevant legislation and the regulatory environment and taking appropriate action;
    Assist the Company Secretary to ensure compliance and that all annual returns and resolutions are filed as required by the Companies Act in the various jurisdictions;
    Assist in the maintenance of the statutory registers and other Company records of subsidiaries;
    Manage the service level agreements in relation to the share registrar to ensure satisfactory service and acting on the shareholder’s instructions;
    Assist in managing the service level agreements in relation to the outsourced company secretarial services in the Region;
    Assist in preparing the Annual Group Board & Committees calendar for roll out in the entire Group and assist in the preparation of the meetings;
    Assist the Company Secretary to prepare board papers;
    Preparation of minutes and extracting of various approved resolutions;
    Attend to administrative arrangements for the Annual General Meetings and any other shareholder meetings;
    Champion in the implementation of the E-board system;
    Provide monthly reports on all Company Secretarial matters; and
    Perform any other duties as may be assigned from time to time.

    Requirement

    Hold a current practicing certificate
    Master’s degree in law as an added advantage
    Bachelor’s degree in Law
    Diploma School of Law (Diploma KSL)
    Certified Public Secretary of Kenya CPS(K)
    An advocate of the High Court of Kenya holding a valid practicing certificate with a minimum of 6 years post admission experience
    7 – 8 years working experience in a corporate organization within a Company Secretary function

    Essential Competencies

    Deciding and Initiating Action – Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions take into account possible impact on all parts of the business.
    Leading and Supervising – Provides the department with a clear direction based on the overall strategic intent of the organisation; Building high expectations about the success of the department; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledges high potential talent; Recognize the potential of individuals sets and articulates the vision and values through own personal behaviour; Push autonomy and empowerment downwards through the department.
    Persuading and Influencing – Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department; promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department and the organisation; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
    Adhering to Principles and Values – Upholds and encourages ethical behaviour and organisational values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages departmental and individual responsibility towards the community and the environment; models the organisational values during every day interactions
    Entrepreneurial and Commercial Thinking – Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, Add value to the department by capitalising on new business opportunities; trends and possible risks in the department’s structure and politics; demonstrates financial awareness; Identify ways to increase the Britam competitive advantage, exploiting those that will bring the greatest return within an acceptable level of risk; ensures costs are monitored and controlled and thinks in terms of profit, loss and added value; Ensure that sufficient data about financial and other parameters of departmental performance are available; Interpret departmental information objectively against appropriate benchmarks.

  • Financial Reporting, Compliance & Budgeting Manager. Claims Associate Head of Conventional Claims

    Financial Reporting, Compliance & Budgeting Manager. Claims Associate Head of Conventional Claims

    Job purposeReporting to the CFO, the purpose of this role is to direct and oversee all of the financial reporting, budgeting and compliance activities of Britam Life Assurance. This includes the preparation of financial reports, budgets and forecasts for future business growth. The role will also be responsible for ensuring compliance with Company and International Financial Reporting Standards (IFRSs) as well as regulatory requirements.Key Responsibilities

    Manage monthly and annual financial closing processes and ensure accurate, timely closure and reporting.
    Review monthly, quarterly and annual financial statements in compliance with IFRSs.
    Prepare monthly performance management report for EXCO.
    Prepare quarterly performance management report for board committees (Audit, Risk & Compliance, Investments & Strategy) and main board meetings .
    Manage the preparation of the company’s annual budget and report on variances from budget and reasons for those variances.
    Assist business leaders with the development of the department strategy, driving accountability and alignment with overall company priorities.
    Review monthly, quarterly and annual returns to the IRA and ensure timely filing and compliance with the Kenyan Insurance Act and Regulations.
    Coordinate the company’s annual audit with the independent auditors and coordinate the provision of all required schedules and supporting documents.
    Develop and maintain the integrity of the financial reporting process and financial controls.
    Maintain and strengthen internal controls over financial reporting.
    Research and resolve accounting issues including evaluation and implementation of new accounting and auditing standards and pronouncements to ensure IFRS and IAS compliance.
    Prepare adhoc reports as may be required from time to time.
    Delegated authority: As per the approved Delegation of Authority (DoA) matrix.
    Ensuring regulatory compliance with respect to the compliance schedule i.e. for KRA, IRA, UFAA among other regulatory bodies.
    Provide training, coaching and guidance to the rest of the finance team to facilitate technical growth in the area of financial reporting, compliance and budgeting.

    Working RelationshipsInternal Relationships

    Accountable to the CFO, Britam Life Assurance
    Responsible for staff working under this position
    Required to liaise and work closely with the other departments as may be necessary.

    External Relationships

    Britam customers.
    Insurance sector players

    Knowledge, Experience And Qualifications Required

    Professional qualifications – CPA/ACCA Finalist. Must be a Member of Institute of Certified Public Accountants of Kenya (ICPAK) or equivalent
    Bachelor degree in Actuarial Science / Finance / Accounting / Economics. An MBA will be an added advantage.
    A minimum of 5 years’ relevant experience in Finance or audit/actuarial consultancy with at least 2 years in a management role.
    Thorough understanding of International Financial Reporting Standards (IFRS).
    Practical knowledge of the Kenyan Insurance Act and Regulations.
    Sound knowledge and well developed Information Communication Technology (ICT) skills with hands on experience with computerized accounting applications such as ERP systems and Microsoft Office software (Word, Excel, PowerPoint etc.)
    Experience and ability to establish and maintain effective working relations within a team and colleagues from diverse cultural and professional backgrounds with the ultimate aim of achieving organizational goals.
    Excellent organizational and planning skills; ability to identify priority activities and assignments and ability to make necessary adjustments as required.
    Proven ability to transfer knowledge to others at all levels into practical and beneficial use; strong interpersonal skills demonstrated by the ability to lead and gain assistance and cooperation from others in a team endeavour.
    Possess an innovative mind, a positive attitude and motivation to acquire new knowledge.
    Ability to analyse financial data and prepare financial reports, statements, and projections.
    Excellent team leadership skills, communication, organization and presentation skills.

    Essential Competencies

    Deciding and Initiating Action – Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions take into account possible impact on all parts of the business.
    Leading and Supervising – Provides the department with a clear direction based on the overall strategic intent of the organization; Building high expectations about the success of the department; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledges high potential talent; Recognize the potential of individuals sets and articulates the vision and values through own personal behaviour; Push autonomy and empowerment downwards through the department.
    Formulating Strategies and Concepts – Works strategically to realise organizational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; Ensure departmental Balanced Score Card objectives and KPI’s are met and Exceeded; Ensure Personal Scorecard Objectives are met and exceeded; takes account of a wide range of issues across, and related to, the organization; Work with direct reports to ensure the cascading of the strategic plan into integrated departmental plans that are meaningful to individuals; encourages others to take a strategic and long-term view in terms of the department’s future; Emphasize the impact and importance of individual contributions to the successful implementation of the organizational strategy in the department; Evaluate my own and others’ performance fairly and objectively; communicates the organizational strategy, vision and objectives effectively across all levels in the department.
    Analyzing – Strategically analyses sources of information, breaking them into component parts, patterns and relationships; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
    Cost Management- Demonstrates an awareness of financial issues affecting my department; Use financial information to monitor departmental performance and guide decisions; Consistently identify opportunities to reduce costs within my department.

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  • Actuarial Associate

    Actuarial Associate

    Job pupose
    The role holder is responsible for assisting in the day to day running of the Actuarial function by performing data checks and analysis; experience investigations, business projections and valuation of technical liabilities for the assigned business unit.
    Key responsibilities

    Coordinate with the assigned business units in the preparation of valuation data;
    Carry out investigations as directed e.g. on expenses, Return on Assets, Mortality;
    Timely calculation and reporting of accurate insurance technical liabilities provided for monthly financial reporting as well as carrying out Reserve Adequacy Tests. This includes preparation of reports on valuation results;
    Participate in product development as and when required including modelling, profit and sensitivity testing. Assist in product pricing and setup in the actuarial pricing and valuation system;
    Carry out business projections for the annual business planning exercise, strategy reviews and for capital management / Solvency purposes as well as Stress and Scenario testing on the projections;
    Ensuring compliance to regulatory requirements; and 
    Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

    Knowledge, experience and qualifications required
     

    Bachelor’s degree in actuarial sciences, statistics or any mathematics related field.
    Passed a minimum of 4 Actuarial Professional Examinations/ Papers.
    Strong computer and business solutions software skills.
    Strong analytical and problem solving skills.

    Essential Competencies

    Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
    Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
    Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
    Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
    Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

  • Business Support Analyst

    Business Support Analyst

    Job purpose
     
    Provides administrative support to the Group Commercial Director’s office.
     

    Develop, implement, maintain and support business analysis and modeling to enable the reporting and analysis of sales data;
    Support the Commercial Director in achieving strategy alignment with the various business units and implementation of key Commercial Division initiatives;
    Gather detailed information on the operating environment to assist the Commercial Director in providing strategic direction on matters relating to new investments and business opportunities for the distribution channels, FAs and Bancassurance;
    Routinely communicate specific consolidated financial and operational performance trends using appropriate metrics and suggest key actions and strategic implications to the Commercial Division;
    Provide segment profitability analysis of all the various channels in Commercial Division;
    Undertake statistical trend analysis on revenues and projections, probabilities and risk assessment for Commercial Division;
    Offer high quality reports for the Commercial Director and assist in preparation of management reports and presentations for senior leadership meetings and various strategic committees of Britam;
    Supports the planning process for Commercial division by assisting in the development of models and frameworks;
    Provides quality Business Information and Intelligence reporting within the provided TurnaroundTime (TAT);
    Conducts complex analysis with advanced knowledge of statistics, predictive modeling and data mining to drive the distribution results ;
    Keeps current on industry, standard and regulatory/compliance issues. Collate Industry information through website search, daily newspapers or any relied upon source to be a basis for recommendations and decision making;

     

    Knowledge, experience and qualifications required
     

    Bachelor’s degree in Business, Economics, Strategic Management or related field 
    4-6 years’ experience in business planning and strategic analysis implementation 
    Experience in sales and distribution analysis within a retail and corporate sector Extensive experience in systems analysis and business data analysis – strong knowledge of databases (SQL etc.), balance score card methodology and reporting packages 

    Technical/ Functional competencies

    Strong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracy; 
    The ability to conduct cost/benefit analysis; Problem solving and diagnostic acumen;
    Report writing-ability to develop strategic reports

  • Contact Centre Associate (Nurse) Corporate Sales Executive, Retail & SME Sales Executive, Bancassurance – Other Banks Corporate Sales Executive, Kakamega Corporate Sales Executive

    Contact Centre Associate (Nurse) Corporate Sales Executive, Retail & SME Sales Executive, Bancassurance – Other Banks Corporate Sales Executive, Kakamega Corporate Sales Executive

    Job description

    Job purposeThe role holder will be responsible for handling customer queries, complaints and instructions received through call and email communicationKey Responsibilities

    Interact with clients , intermediaries and service providers to ensure that the care is given within policy guidelines;
    Set the appropriate parameters for admission cases i.e. claim reserve, initial authorized cost , cover benefits and duration;
    Respond to queries from clients, intermediaries and service providers through answering telephone calls, interviewing clients and verifying information.Liaise with underwriters on scope of cover for the various schemes benefits ;
    Ensure that medical scheme members are attended to round the clock;
    Prepare periodic care reports for management on medical matters/ issues;
    Perform any other duties as may be assigned from time to time;
    Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures with a QA score target 95%;
    Ensure clients outpatient approvals are issued via email as per SLA;
    Facilitate admissions and discharges appropriately;
    Maintains communication equipment by logging in interactions through CRM for traceability / visibility;
    Maintain and monitor telephone budget allocation to ensure lines are diverting to E1 lines; and
    Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

    Requirement

    Diploma or Degree in Nursing or related medical field
    3 – 5 years in a similar role
    Knowledge of insurance regulatory requirements
    Knowledge of Britam products and services

    Essential Competencies

    Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
    Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
    Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
    Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
    Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

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  • Customer Service Assistant Reliever

    Customer Service Assistant Reliever

    Job description

    Job PurposeResponsible in delivering an exceptional customer experience at the Britam and putting the needs of every customer at the heart of every decision making process.Key Responsibilities

    Implement the customer experience strategy at Britam
    Investigate and respond to all customer enquiries promptly.
    Escalate complex queries to the appropriate functional area.
    Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
    Investigate and respond to all customer enquiries promptly.
    Carry out customer and product related document processing
    Respond to customer queries in a professional manner
    Make customers’ experiences better by ensuring customer satisfaction
    Delegated Authority: As per the approved Delegated Authority Matrix
    Ensure high standards of Customer Service are maintained in the company.

    Knowledge, Experience And Qualifications Required
     

    Bachelor’s degree in a business related field
    At least 1 – 2 years’ experience in a similar position
    Progress in Insurance related course
    Proficient in relevant computer applications – Office Word and Excel.
    Excellent data entry and typing skills.
    Excellent verbal, and written communication skills.
    Ability to handle stressful situation appropriately.

    Individual Leader Competency Descriptions

    Learning and Researching – Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision-making at management level; learns from successes and failures and seeks feedback from colleagues and customer.
    Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; contributes to team spirit and reconciles interpersonal conflict; adapts to the team and fits in well.
    Adhering to Principles and Values – Upholds ethics and values; demonstrates integrity; accepts diversity; displays individual responsibility towards the community and the environment; acts out the organisational values during every day interactions.
    Applying Expertise and Technology – Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
    Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
    Following Instructions and Procedures – Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
    Achieving Personal Work Goals and Objectives – Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies and requests feedback regarding own development needs and makes use of developmental or training opportunities.
    Writing and Reporting- Writes convincingly; writes clearly, concisely and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.
    Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; demonstrates an understanding of how one issue may be a part of a much larger system.
    Planning and Organising – Adheres to clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish own tasks; manages own time effectively; monitors own performance against deadlines and milestones.
    Adapting and Responding to Change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
    Coping with Pressures and Setbacks – Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of work life and personal life.

  • Senior Solutions Analyst

    Senior Solutions Analyst

    Job description
    Job Purpose
    The Senior Solutions Analyst will lead and execute the roadmap of enhancements as well as new feature ideation and development across Britam’s Digital assets. The ideal candidate will have experience managing technical projects to successful execution, a passion for creating a frictionless customer experience, the curiosity to investigate new solutions and the ability to act as a thought leader on next wave of Digital. In addition, the Senior Solutions Analyst will oversee digital results to measure success and optimize the digital experience and help shape future strategy
    Key responsibilities

    Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenario, business analysis, task and workflow analysis
    Identify opportunities to drive client success through advanced customer segmentation methods, improved review workflows, efficient production options, normalization of
    incoming data, and better client-side workflows
    Drive the Digital innovation agenda together with the Head of Digital and Direct Channels continuously identifying and developing solutions that deliver superior customer experience
    Key liaison and customer advocate, ensuring customer needs are observed and fulfilled, between the customer; first tier customer support representatives; and the various business units i.e. Life Insurance, General Insurance and Asset Management.
    Support the strategic direction of digital product development as well as service and process offerings with a digital focus; analyse client feedback to make recommendations for continuous improvement and/or development of new functionality or features

    Job Requirements

    Must be seasoned and proficient professional to stay ahead of the digital curve, innovative, pro-active and provocative, yet diplomatic—an expert at managing relationships.
    Demonstrated experience in gathering and translating business, consumer, cultural, and social insights into actionable implications and strategies on digital platforms.
    A Self-starter who works well in a fast-paced, team-oriented environment who can devise the right course of action to achieve the objective.
    Undergraduate or graduate degree in business, IT, design, or related field.
    5-10 years’ experience in a similar role with demonstrable track record of achieving success
    Digital planning experience considered a strong asset.
    Understanding and experience with Service Design principles and practices.
    Demonstrated experience growing projects into long-term client partnerships.
    Customer orientation demonstrated delivery of customer-oriented solutions
    Conversant in the principles and practices of user-centred design.
    A passion for innovation, design, and technology