Company Address: Address Britam General Insurance Elgon Road, Upper Hill. Nairobi.

  • Head of Product Development

    Head of Product Development

    Job Purpose:

    The role will be focused on managing the entire Life and Pensions product development life cycle from strategic planning to technical and tactical activities.

    Key responsibilities

    Chair the business unit product development Committee
    Develop a conceptual framework that collates unstructured product ideas into a technical sound product offering that can be marketed tested.
    Develop research briefs to guide the Marketing and Sales functions to carry market research and identify innovative solutions for all market segments.
    Driving product solutions through market requirements, product contract, and positioning in liaison with marketing teams
    Develop new products and revamp existing products and work closely with business development teams to identify the best distribution channel to help achieve set revenue and customer number targets
    Analyse and create projections for future market trends
    Analyse and recommend potential partner relationships for products
    Facilitate development and communication of a roll out plan in conjunction with marketing
    Review product performance including analysis of root cause for variance and propose remediation measure
    Develop structures and processes to review, monitor and report on similar product offerings from both traditional and non-traditional competitors.

    Initiate and oversee all product development projects over the entire product life cycle. This will involve obtaining and coordinating support from other stakeholders i.e. sales, marketing, underwriting and claims.

    Work and liaise with Actuarial, Legal and Risk Functions to ensure all compliance requirements are met for products
    Drive the product approval process both within the Company and externally with the Appointed Actuary as needed and the Insurance Regulator and other government bodies – where relevant
    Develop and continually review product training manuals, content for marketing brochures, company website etc.
    Be an active member of The Actuarial Association of Kenya (TASK) and a Company representative in the Association of Kenya Insurers (AKI) and participate in Industry discussions and projects and assess their impact on the Life and Pensions Business
    Perform any other duties as may be assigned from time to time
    Delegated Authority:  As per the approved Delegated Authority Matrix

    Key Performance Measures

    As described in your Personal Score Card

    Knowledge, experience and qualifications required

    Knowledge, experience and qualifications required

    University Degree in Actuarial Science – or other highly numerate subject area.
    Fully Qualified or Nearly Qualified Actuary with a recognized actuarial professional body
    4-6 years’ relevant experience in the insurance industry

    Leadership category responsibility framework (Core Competencies)

    Change Leaders in Britam need to:

    Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
    Continuously configure and adapt the functional area to most effectively suite the future view of the business;
    Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
    Be in touch with the changing industry, customer needs and international best practice;
    Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
    Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning;
    Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
    Facilitate functional integration;
    Ensure the development and establishment of appropriate behaviour and values (culture) within the function that aligns with the strategic direction and values of the business;
    Co-ordinate between functions and divisions to ensure optimization of the value chain and resources;
    Ensure alignment of strategy, objectives and deliverables within the function;
    Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
    Ensure a seamless experience for clients;
    Appropriately allocate funds and capital to maximize shareholder value;
    Adequately manage operational risk;
    Increase operational efficiency;
    Provide access to accurate and consistent information and services across all channels;
    Improve quality and speed of decision making across the business.

    Technical/ Functional competencies

     

    Knowledge of insurance regulatory requirements
    Knowledge of insurance and pensions products
    Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts
    Report writing-ability to develop reports

    Apply via :

    britam.taleo.net

  • HR Business Associate – Britam Life Assurance

    HR Business Associate – Britam Life Assurance

    Job Purpose

    Assists the Human Resource Manager in coordinating HR programs, policies and activities in the business which include recruitment and retention; talent management, performance management, employee relations.

    Key Responsibilities

    Drive initiatives aimed at enhancing good working relations, such as staff meetings, social events, etc.
    Ensure employee records are updated at all times
    Facilitate BU recruitment and on boarding process and activities, including but not limited to circulating approvals, placing advertisements, initial shortlisting and interviewing, file management and onboarding;
    Facilitate performance management in the business;
    In liaison with the HRM, ensure all employees in the BU have updated job descriptions in line with HR policies;
    Collate information on training needs from individuals’ appraisals and information relating to the evaluation of training to inform the development and monitoring of learning and development programmes;
    In liaison with the HR Manager, facilitate and coordinate the execution of training and development calendar for BU staff;
    Ensure 100% accuracy and timeliness in data capture into all the HR systems and files;
    Participate in HR led initiatives/ projects in the company;
    Giving advice and guidance on interpretation and application of HR Policies and Procedures to employees in the assigned division
    Assist in driving the organization’s culture change;

    Key Performance Measures

    As described in your Personal Score Card.

     

    Knowledge, Experience And Qualifications Required

     

    Bachelor’s Degree in relevant field,
    Diploma in Human Resource Management.
    CHRP Cerfication of proof of progress.
    2- 4 years’ experience in generalist human resources management.

    Ladership category responsibility framework (Core Competencies)

    merging Leaders In Britam Need To

    Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
    Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
    Ensure that department priorities are adhered to and effectively communicated;
    Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
    Embody a high performance, proactive culture;
    Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
    Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
    Effectively set and monitor priorities and objectives for more junior staff;
    Understand and communicate objectives in relation to the larger organisational impact;
    Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
    Appropriately model the company values while setting the pace and energy for delivering;
    Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
    Provide access to accurate and consistent information and services across all channels;
    Ensure a seamless experience for clients;
    Improve service delivery for clients;
    Engage in continuous brand building to become the trusted partners to clients.

    Technical/ Functional competencies

    HR Operational procedures
    Talent Management
    Recruitment
    Induction/On-Boarding
    Workforce Planning
    Performance Management
    External HR Regulatory requirements-Labour laws

    Apply via :

    britam.taleo.net

  • Finance Manager

    Finance Manager

    Job Purpose and Key responsibilities

    The purpose of this role is to ensure that there is accurate and proper recording of all transactions for Britam Asset Managers Company, Unit Trust Funds and Alternatives. The role also involves ensuring proper procedures and processes are carried out within the set guidelines and targets for Britam Asset Managers Kenya, Uganda and Britam Properties Limited.

    Key Responsibilities

    Oversee the preparation of the financial reports for Asset Managers entities in Kenya and Uganda including the Companies, Unit Trust Funds, Alternatives and Britam Properties Limited.
    Oversee the preparation of the valuation reports for the investment assets for the investment funds and any other products in line with both the IFRS requirements and the various valuation models for the different funds
    Assist in Budget preparation for the entities and Strategy Development
    Assist in structuring funds to ensure efficient accounting and reporting structures
    Ensure that there is data integrity by ensuring that all reconciliations are done in a timely manner
    Reviewing and posting journals into the general ledger and cash book entries across entities.
    Reviewing the bank reconciliation reports of the various entities.
    Reviewing all the transactions entries, accruals and other end month adjustments/ closing entries for the various entities
    Ensure prompt payment of withdrawals within the proper procedures to minimize risk to the company
    Facilitate both internal and external audit into financials of the various entities.
    Comply with statutory and other relevant regulatory bodies both in Kenya and Uganda
    Performs any other duties as required
    Delegated Authority:  As per the approved Delegated Authority Matrix

    Knowledge, experience and qualifications required

     

    Bachelor of Commerce (Accounting) or its equivalent
    4-6  years’ experience in busy finance environment
    Fully qualified accountant with Certified Public Accountant (CPA)/Association of Chartered Certified Accountants (ACCA)/Chartered Accountant (CA)

    Essential Competencies

    Change Leaders in Britam need to:

    Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
    Continuously configure and adapt the functional area to most effectively suite the future view of the business;
    Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
    Be in touch with the changing industry, customer needs and international best practice;
    Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
    Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning;
    Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
    Facilitate functional integration;
    Ensure the development and establishment of appropriate behaviour and values (culture) within the function that aligns with the strategic direction and values of the business;
    Co-ordinate between functions and divisions to ensure optimization of the value chain and resources;
    Ensure alignment of strategy, objectives and deliverables within the function;
    Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
    Ensure a seamless experience for clients;
    Appropriately allocate funds and capital to maximized shareholder value;
    Adequately manage operational risk;
    Increase operational efficiency;
    Provide access to accurate and consistent information and services across all channels;
    Improve quality and speed of decision making across the business.

    Change Leaders Competency Descriptions.

    Deciding and Initiating Action – Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions take into account possible impact on all parts of the business.
    Leading and Supervising – Provides the department with a clear direction based on the overall strategic intent of the organisation; Building high expectations about the success of the department; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledges high potential talent; Recognize the potential of individuals sets and articulates the vision and values through own personal behaviour; Push autonomy and empowerment downwards through the department.
    Persuading and Influencing – Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department; promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department and the organisation; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
    Formulating Strategies and Concepts – Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; Ensure departmental Balanced Score Card objectives and KPI’s are met and Exceeded; Ensure Personal Scorecard Objectives are met and exceeded; takes account of a wide range of issues across, and related to, the organisation; Work with direct reports to ensure the cascading of the strategic plan into integrated departmental plans that are meaningful to individuals; encourages others to take a strategic and long-term view in terms of the department’s future; Emphasise the impact and importance of individual contributions to the successful implementation of the organizational strategy in the department; Evaluate my own and others’ performance fairly and objectively; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
    Entrepreneurial and Commercial Thinking – Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, Add value to the department by capitalising on new business opportunities; trends and possible risks in the department’s structure and politics; demonstrates financial awareness; Identify ways to increase the Britam competitive advantage, exploiting those that will bring the greatest return within an acceptable level of risk; ensures costs are monitored and controlled and thinks in terms of profit, loss and added value; Ensure that sufficient data about financial and other parameters of departmental performance are available; Interpret departmental information objectively against appropriate benchmarks.
    Planning and Organising – Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing organisational and market circumstances; identifies and organises resources needed to accomplish projects; manages time effectively; monitors departmental performance against deadlines and milestones.
    Relating and Networking – Easily establishes, as well as assists others in building meaningful relationships with customers and staff across all levels of the organisation, inside and outside of the department; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
    Creating and Innovating – Promotes departmental improvement within relevant scope of influence; produces and encourages new ideas, approaches, or insights; creates the environment for innovative products or designs; produces a range of solutions to the strategic benefit of the department.
    Adhering to Principles and Values – Upholds and encourages ethical behaviour and organisational values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages departmental and individual responsibility towards the community and the environment; models the organisational values during every day interactions.
    Achieving Personal Work Goals and Objectives- Accepts and tackles demanding departmental and personal goals with enthusiasm; leads by example by working hard and putting in longer hours in order to ensure successful implementation and completion of projects; show self-insight in own development needs.
    Adapting and Responding to change – Anticipates and effectively adapts to changing circumstances and ambiguous situations; accepts and actively drives new ideas and change initiatives; adapts interpersonal style to suit different individuals or situations; Monitor changes in departmental issues, structures and dynamics and appreciate their implications for the business; Demonstrate an understanding of the links between the Britam’s structure, goals and capabilities; Constantly aware of competitors, trends and changes in the markets that the Britam works within; Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure; Implement changes within my department to achieve set change goals; Responds flexibly to changing circumstances; Recognises when unable to cope and asks others for help; Uses change as an opportunity to improve ways of working, encouraging others’ buy-in; Takes ownership for communicating change initiatives clearly, ensuring smooth implementation
    Analysing – Strategically analyses sources of information, breaking them into component parts, patterns and relationships; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
    Cost Management- Demonstrates an awareness of financial issues affecting my department; Use financial information to monitor departmental performance and guide decisions; Consistently identify opportunities to reduce costs within my department.
    Staff development- Create a positive departmental climate that fosters learning and development ; Identify development needs within my department; Ensure direct reports have personal development plans in place that are regularly reviewed; Provide honest and constructive feedback on my team’s performance; Act as coach or mentor when appropriate; Allocate power, responsibilities and authority to appropriate subordinates.

    Technical/ Functional competencies

    International Financial Reporting Standards (IFRS)
    Financial Accounting
    Preparation of Financial Statements
    Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts
    Report writing-ability to develop reports

    Apply via :

    britam.taleo.net

  • Principal Legal Associate (Property)

    Principal Legal Associate (Property)

    Job Purpose and Key responsibilities
    The purpose of this role is to assist the Head of Legal in the provision of property legal support to the Business and the effective management of litigation and contractual risks.
    Key Responsibilities

    Draft contractual documents including Leases for Real Estate transactions by the Company.
    Provide Legal Advisory specific to Real Estate and Conveyancing transactions undertaken by the Company.
    Provide Legal Advisory on other requested/assigned matters through the provision of Legal Opinions, Presentations and participation in internal/external meetings.
    Provide pro-active and/or strategic legal solutions to business problems
    Keep abreast on upcoming laws and regulations and advise the business on implications thereof.
    Adhere to and Update the Legal Process Manuals.
    Draft, Negotiate and Review contracts or any other documentation assigned and assess legal implications that need to be brought to the executive management’s attention
    Manage external Advocates handling active briefs through pro-active correspondence
    Instruct Advocates to take up matters on behalf of the Company
    Review advocates legal costs to ensure that the same are within the Advocates Remuneration Order 2014 as well as attempt other cost saving measures
    Prepare and submit status reports within reporting timelines.
    Effective Management of disputes through alternative dispute resolution mechanisms, case management, review of pleadings, preparation of witnesses and attendance of court hearings 
    Manage Legal documents and records and facilitate execution of legal documents in line with the Contract Management Policy
    Facilitate and participate in training programmes initiated by the Legal Department
    Attend and Participate in Departmental and Business Unit meetings.
    Assist in taking minutes as requested from time to time.
    Perform any other duties as may be assigned from time to time.

    Knowledge, experience and qualifications required

    Bachelor of Laws degree (LL.B) from a recognized University;
    Post graduate Diploma from Kenya School of Law
    An advocate of the High Court of Kenya holding a valid practicing certificate with at least 4 years post admission experience;
    At least 4 years relevant experience in the conveyancing and/or commercial department of a busy law firm or legal corporate environment.
    Knowledge and understanding of conveyancing, Real Estate, commercial law and the respective Laws and regulations.

    Technical/Functional Competences

     Knowledge, appreciation and application of legal concepts
    Report-writing ability
    High moral and ethical standing
    Highly motivated and team-player
    Innovative, problem-solver and solution oriented
    Proficient in Microsoft Office (Word, PowerPoint, Excel)

    Apply via :

    britam.taleo.net

  • General Manager – Business Development

    General Manager – Business Development

    Job Purpose:
    The General Manager – Business Development, will be responsible for driving the Company’s business and increasing revenue through planning, directing and coordinating the sales, marketing and distribution of the Company’s product portfolio which includes Individual Life Assurance products, Pre and post retirement Pension products, Group Life and Credit Life Products. The role will also oversee product development, customer acquisition as well as identifying and developing new business opportunities with a view of expanding the company’s market share.
    Key responsibilities

    Develop and implement business development strategic plan.
    Grow and defend the market share position.
    Develop and execute key growth sales strategies, tactics and action plans and expand customer base.
    Own the Product portfolio strategy to ensure quality of business through management of product mix.
    Manage the execution and implementation of the Company’s marketing plans, designs and activities to establish and maintain brand presence in the market.
    Own the Persistence / Post sales customer retention strategy. Design appropriate sales incentives to drive targeted sales remediation while ensuring retention of existing business.
    Understand product specific landscapes and trends and determine appropriate distribution channels for each product line.
    Manage the product development, sales and marketing costs to ensure profitability.
    Co-ordinate and support development and innovation of products.
    Design a competitive customer experience for all products in the portfolio.
    Ensure that all product information/ training material is consistent with the propositions of the product.
    Identify and explore new product ideas to support business growth
    Oversee related product impact analysis and make changes to comply with all regulations
    Oversee the recruitment, motivation and retention of the sales team.
    Direct, guide and manage performance and career development of portfolio managers.
    Delegated Authority: As per the approved Delegated Authority Matrix
    Perform any other duties as may be assigned from time to time

    Key Performance Measures
    As described in your Personal Score Card
     Knowledge, experience and qualifications required
     

    Bachelor’s Degree in a business related field. Master’s degree is an added advantage;
    Professional qualification in Insurance (ACII, FLMI or AIIK) or equivalent;
    10+ years successful relevant experience, 5 of which must be in a management position (financial services sector preferred). Knowledge of the Insurance industry (desirable);
    Results orientated with the ability to set KPIs and a proven track record of meeting or exceeding targets;
    Resilient, dynamic, energetic, and enthusiastic. Must be highly driven and enjoy working with people;
    Able to work with a wide range of internal and external stakeholders and to foster and maintain successful working relationships;
    Digital marketing experience, preferably in a related industry;
    Ability to communicate, present and influence all levels of the organization, including executive and C-level.

    Leaders of Leaders in Britam need to:
     

    Ensure Business Objectives are met;
    Be vision carriers; facilitate, drive and extract the vision for the business with the functional team;
    Ensure the successful implementation of the strategy;
    Ensure a sustainable business over a long-term defined vision;
    Have a global understanding of business practices and local application;
    Have a long-term view on profit, functions and processes;
    Grow stakeholder value over the long-term;
    Grow profitably across products and all business units;
    Engage in continuous brand building to become the trusted partners to customers;
    Develop innovative partnerships and distribution channels to increase market penetration;
    Appropriately allocate funds and capital to maximise shareholder value;
    Work strategically to ensure market leading position;
    Adequately manage operational risk.

    Leaders of Leaders Competency Descriptions.

    Leading and Supervising – Provides the business with a clear direction based on the overall strategic intent of the organization; motivates and empowers others with a clear sense of purpose; creates a positive organizational climate that fosters learning and development; acknowledges high potential talent; sets and articulates the vision and values through own personal behavior.
    Relating and Networking – Easily establishes, as well as assists others in building meaningful relationships with customers and staff across all areas of the business, inside and outside of the organization; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
    Persuading and Influencing – Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the organisation; promotes the organisational strategy during conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself, the department or the organisation; makes a strong personal impact on others; takes care to manage the organisation’s impression and brand on others.
    Formulating Strategies and Concepts – Works strategically to realise organisational goals; sets and develops organisational strategies; identifies and develops positive and compelling visions of the organisation’s future potential; takes account of a wide range of issues across, and related to the organisation; encourages others to take a strategic and long-term view in terms of the organisation’s future; communicates the organisational strategy, vision and objectives effectively across all levels of the organisation.
    Entrepreneurial and Commercial Thinking- Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments, changes, trends and possible risks in the organisational structure and politics; demonstrates financial awareness; ensures costs are monitored and controlled and thinks in terms of profit, loss and added value.
    Adapting and Responding to change – Anticipates and effectively adapts to changing circumstances and ambiguous situations; accepts and actively drives new ideas and change initiatives; adapts interpersonal style to suit different individuals and situations; adapts organisational strategy to take industry changes into consideration.
    Presenting and Communicating Information – Speaks fluently; expresses the organisational strategy, mission, vision, objectives as well as opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; represents the organisational brand effectively, responds quickly to the needs of an audience and to their reactions and feedback; projects credibility and authority.
    Creating and Innovating – Promotes organisational improvement; produces and encourages new ideas, approaches, or insights; creates the environment for innovative products or designs; produces a range of solutions to the strategic benefit of the organisation.
    Achieving Personal Work Goals and Objectives – Accepts and tackles demanding organisational and departmental goals with enthusiasm; lead by example by working hard and putting in longer hours in order to ensure successful implementation and completion of strategic projects; show self-insight in own development needs.
    Adhering to Principles and Values – Upholds and encourages ethical behaviour and organisational values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment; models the organisational values during every day interactions.
    Analyzing – Strategically analyses sources of information, breaking them into component parts, patterns and relationships; makes rational judgements from the available, as well as missing information; demonstrates an understanding of how one issue may be part of a much larger system.

    Technical/ Functional competencies
     

    Customer, market and competitor understanding
    Knowledge of insurance regulatory requirements
    Knowledge of Britam products
    Selling skills
    Sales and marketing management skills

  • Risk & Compliance Manager

    Risk & Compliance Manager

    Job Purpose and Key responsibilities
    Job Purpose:
    The role holder is responsible for ensuring the company risks, including operational, financial and country risks are understood and managed within the risk appetite and also ensure compliance with regulatory and supervisory requirements.
    Key responsibilities
    ENTERPRISE RISK MANAGEMENT

    Assist the BU board with developing and implementing the group enterprise risk management framework which includes articulating the risk appetite statement.
    Development of the risk management culture to support the implementation and effective operation of enterprise risk management. 
    Advise senior leadership on significant key risk exposures while maintaining a perspective that is both independent and sensitive to the commercial objectives of the enterprise.
    Ensure that there are appropriate tools and methodologies such as VaR deployed to measure and quantify the current risk exposure on key parameter such as group earnings and capital.
    Ensure there are risk registers maintained for the BU in the Group that comprises key potential risks facing the BU and that the risk register contains the corresponding risk indicators.
    Continuously liaise with the various Business Units/countries to identify, quantify, mitigate and monitor operational and financial risk across the group.
    Develop and implement risk responses to ensure that risk factors and events are addressed in a cost-effective manner and provide management with information to enable risk response decisions.
    Monitor risk and communicate information to the relevant stakeholders to ensure the continued effectiveness of the enterprise’s risk management strategy.
    Report on all risks on the group risk taxonomy and captures and report on risk events.
    Develop and maintain risk management guidance materials, controls, training resources and an internal ERM manual for use at Board, BU and departmental level.

     
    COMPLIANCE MANAGEMENT

    Design and ensure implementation of the Group Compliance Management Policy and Framework.
    Ensure  periodic review of compliance with regulatory and supervisory requirements as well as Britam internal policies.
    Advising BUs/countries on the regulatory implications of future business strategies.
    Developing compliance guidance materials, controls, training resources and internal procedures manual.

    BUSINESS CONTINUITY

    Develop a Business Continuity Policy, Strategy and BCP & DR Plans and ensure roll out in the business.
    Ensure that key parameters such as RPO and RTO are articulated by the business and appropriate enabling BCM capabilities are in place including the setup of a Tier IV data centre.
    Support and monitor testing of the Business Continuity Plans and provide appropriate status reports to the Board and Management.
    Monitor and track BAU capabilities through liaison with BUs / countries.

    ANTI-MONEY LAUNDERING

    Via a separate appointment letter, the Group Chief Risk & Compliance Officer may be appointed to be the Money Laundering Reporting Officer for the Group.
    Developing internal policies relating to Anti Money Laundering within the organization and overseeing implementation.
    Developing AML guidance materials, controls, training resources and an internal handbook.
    Advising senior management on the implications and scope of internal policies and related plans.
    Ensure due diligence reviews are carried out, reporting on the outcome of Anti Money Laundering risk assessments and ensuring that remedial action is taken.
    Ensure that suspicious transaction reports and cash transaction reports are filed as appropriate with the Financial Report Centre.
    Ensure full compliance with International, Regional and Local regulation and legislation governing Anti-Money Laundering and Counter Terrorism initiatives.

     
    GENERAL

    Build the required risk management skills and ensure training of the board is carried out to provide a more effective management of risk and to keep up with increasingly complex regulatory requirements.
    Represents the BU in industry associations on matters related to risk, compliance and ethics and in interactions with regulators.
    System owner and functional administrator for enterprise risk management, compliance and business continuity information system and analysis software
    Driving and embedding the appropriate risk culture across the business
    Driving of the risk technology and ensure the appropriate functioning of the risk committees.

    Knowledge, experience and qualifications required

    Master’s degree in finance, business administration or related field
    Bachelor’s Degree in Finance, Business Administration or a related field
    At least 12 years’ experience and at least 6 years in a managerial role with prior experience of 4 years in a risk management insurance in a busy and high performing insurance company or group.
    Accreditations in Risk Management required.

    Change Leader Competency Descriptions.

    Deciding and Initiating Action – Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions take into account possible impact on all parts of the business.
    Leading and Supervising – Provides the department with a clear direction based on the overall strategic intent of the organisation; Building high expectations about the success of the department; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledges high potential talent; Recognize the potential of individuals sets and articulates the vision and values through own personal behaviour; Push autonomy and empowerment downwards through the department.
    Persuading and Influencing – Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department; promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department and the organisation; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
    Formulating Strategies and Concepts – Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; Ensure departmental Balanced Score Card objectives and KPI’s are met and Exceeded; Ensure Personal Scorecard Objectives are met and exceeded; takes account of a wide range of issues across, and related to, the organisation; Work with direct reports to ensure the cascading of the strategic plan into integrated departmental plans that are meaningful to individuals; encourages others to take a strategic and long-term view in terms of the department’s future; Emphasise the impact and importance of individual contributions to the successful implementation of the organizational strategy in the department; Evaluate my own and others’ performance fairly and objectively; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
    Entrepreneurial and Commercial Thinking – Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, Add value to the department by capitalising on new business opportunities; trends and possible risks in the department’s structure and politics; demonstrates financial awareness; Identify ways to increase the Britam competitive advantage, exploiting those that will bring the greatest return within an acceptable level of risk; ensures costs are monitored and controlled and thinks in terms of profit, loss and added value; Ensure that sufficient data about financial and other parameters of departmental performance are available; Interpret departmental information objectively against appropriate benchmarks.
     
    Planning and Organising  – Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing organisational and market circumstances; identifies and organises resources needed to accomplish projects; manages time effectively; monitors departmental performance against deadlines and milestones.
    Relating and Networking – Easily establishes, as well as assists others in building meaningful relationships with customers and staff across all levels of the organisation, inside and outside of the department; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
    Creating and Innovating – Promotes departmental improvement within relevant scope of influence; produces and encourages new ideas, approaches, or insights; creates the environment for innovative products or designs; produces a range of solutions to the strategic benefit of the department.
    Adhering to Principles and Values – Upholds and encourages ethical behaviour and organisational values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages departmental and individual responsibility towards the community and the environment; models the organisational values during every day interactions.
    Achieving Personal Work Goals and Objectives- Accepts and tackles demanding departmental and personal goals with enthusiasm; leads by example by working hard and putting in longer hours in order to ensure successful implementation and completion of projects; show self-insight in own development needs.
    Adapting and Responding to change – Anticipates and effectively adapts to changing circumstances and ambiguous situations; accepts and actively drives new ideas and change initiatives; adapts interpersonal style to suit different individuals or situations; Monitor changes in departmental issues, structures and dynamics and appreciate their implications for the business; Demonstrate an understanding of the links between the Britam’s structure, goals and capabilities; Constantly aware of competitors, trends and changes in the markets that the Britam works within; Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure; Implement changes within my department to achieve set change goals; Responds flexibly to changing circumstances; Recognises when unable to cope and asks others for help; Uses change as an opportunity to improve ways of working, encouraging others’ buy-in; Takes ownership for communicating change initiatives clearly, ensuring smooth implementation
    Analysing – Strategically analyses sources of information, breaking them into component parts, patterns and relationships; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
    Cost Management- Demonstrates an awareness of financial issues affecting my department; Use financial information to monitor departmental performance and guide decisions; Consistently identify opportunities to reduce costs within my department.
    Staff development- Create a positive departmental climate that fosters learning and development; Identify development needs within my department; Ensure direct reports have personal development plans in place that are regularly reviewed; Provide honest and constructive feedback on my team’s performance; Act as coach or mentor when appropriate; Allocate power, responsibilities and authority to appropriate subordinates.

  • Corporate Life Service Operations Associate

    Corporate Life Service Operations Associate

    Job Purpose:
    The job holder will be responsible for ensure effective administration of Group Life, Credit Life business and combined business product.
    Key responsibilities

    Prompt processing of supplementary costing
    Prompt communication of medical underwriting requirements for members above the free cover limit
    Prompt communication of costing (new entrants, revised salaries & exits)
    Ensure accuracy in costing and debit/credit notes
    Prompt processing of commission for intermediaries
    Ensure efficiency in data management
    Booking of banc assurance premium for Credit Life and advising General Business on general insurance premium
    Processing of premium refunds for credit life and advising General Insurance on the refund premium
    Communication of booked premium to Finance Department and Underwriting Department by forwarding Debits/ Credits
    Carrying out reconciliation as per the reconciliation policy
    Administration of combined solution i.e. Group Life & GPA/WIBA policies
    Ensure required information is provided to Life Claims Department to enable settlement of Group and Credit Life claims
    Prompt handling of queries from intermediaries and direct clients
    Support retention of business by ensuring adherence to SLAs
    Ensure member details are accurately captured at all times
    Prepare reports as and when required
    Perform any other duties as may be assigned from time to time
    Delegated Authority:  As per the approved Delegated Authority Matrix

    Key Performance Measures

    As described in your Personal Score Card

    Knowledge, experience and qualifications required
     

    Bachelor’s degree in a business related field ;
    Professional studies in insurance – AIIK or ACII or LOMA
    1-4 years’ experience in a similar position.

    Leadership category responsibility framework (Core Competencies)
    Emerging Leaders in Britam need to:

    Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets;
    Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
    Ensure that department priorities are adhered to and effectively communicated;
    Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
    Embody a high performance, proactive culture;
    Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness;
    Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
    Effectively set and monitor priorities and objectives for more junior staff;
    Understand and communicate objectives in relation to the larger organizational impact;
    Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
    Appropriately model the company values while setting the pace and energy for delivering;
    Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
    Provide access to accurate and consistent information and services across all channels;
    Ensure a seamless experience for clients;
    Improve service delivery for clients;
    Engage in continuous brand building to become the trusted partners to clients.

    Technical/ Functional competencies

    Knowledge of group life service operations
    Knowledge of insurance industry and concepts
    Planning and organization skills
    Knowledge of Group life service operations

  • Head of Legal – Britam Life Assurance (k) Ltd.

    Head of Legal – Britam Life Assurance (k) Ltd.

    Job Purpose and Key responsibilities
    Job Purpose:
    This role will provide Legal support to the Life Assurance Business by formulating and implementing policies and procedures to ensure the business remains fully compliant with all Laws and Regulations. The role will also provide Company Secretarial services to Board Committees and ensure members receive support and the necessary advice for them to discharge their duties.
    Key responsibilities

    Advise insurance business on all matters touching on the law.
    Review newly instituted matters and advise management .
    Research and interpret regulatory requirements of new Insurance products and/or services.
    Provide assistance to the operational areas with day-to-day regulatory Insurance compliance issues .
    Assist with handling more complex Insurance regulatory compliance issues.
    Keep current on national requirements regarding Insurance and communicate issues and new statutory developments to executive team.
    Provide high quality legal opinions to enable effective management of legal risks .
    Prepare agreement for appointment of advocates.
    Receive final ruling and ensure it is captured .
    Negotiating out of court settlements with a view of saving costs.
    Approving payment of legal fees and judgments and /or discharge Vouchers.
    Securities perfection (Mortgages, plot loan etc.) and ensuring Britam is protected at all times.
    Ensure safe custody of the insurance instruments and documents such as organization seal, charged documents and suit papers, and ensure confidentiality and privacy of all legal data of the business.
    Provide legal advice to the insurance business on all legal matters related to its activities and mandate premised on a platform that is well researched, reasoned and timely .
    Ensuring insurance business is compliant with all statutory requirements;
    Advising management on the interpretation, impact and effect of the relevant laws and general conditions affecting their various areas of operation;
    Providing strategic legal advice, including advice on business and product development.
    Liaison with the various regulatory agencies, including but not limited to IRA.
    Respond to demand letters and making best efforts to sort out disputes before they are referred to a court of law.
    Liaise with external lawyers on conduct of court matters;
    Liaise with company staff on required documentation, witnesses etc. with respect to matters in court;
    Perform any other duties as may be assigned from time to time
    Delegated Authority:  As per the approved Delegated Authority Matrix.

    Key Performance Measures
    As described in your Personal Score Card
    Knowledge, experience and qualifications required
     

    Bachelor’s degree in Law
    Master’s degree in Law (added advantage)
    Diploma in Law
    Advocate of the High Court of Kenya
    Possess a valid practicing license
    7-10 years post admission (to the roll of advocates) and two (2) years’ experience at manager level.
    Company Secretarial experience in a busy corporate organization.
    Certified Public Secretary of Kenya CPS (K) (desirable)
    Experience in the insurance industry will be an added advantage

    Technical/ Functional competencies
     

    Knowledge of legal concepts.
    Knowledge in Diversity management.
    Knowledge in Legal Procedures.
    Ability to drive change.
    Project Management.
    Stakeholder Management.
    Report writing-ability to develop reports.
    Strategic Planning.
    Leadership and management-ability to lead teams, mentor and coach staff.
    Performance Management and team building.
    Decision making –ability to make strategic decisions in a timely and effective manner.
    High moral and ethical standing.

  • Reinsurance Manager

    Reinsurance Manager

    Reporting to the Chief Operating Officer (COO) General insurance, the job holder shall develop and manage underwriting and reinsurance activities in accordance with the company’s underwriting and reinsurance policy and standards so as to meet and exceed customers and shareholders’ expectations.

    Key Responsibilities

    Oversee underwriting and reinsurance activities of general insurance business in Kenya
    Vet all risks to ensure that only quality business is accepted into the company at acceptable rates to ensure profitability and achievement of the set loss ratio targets
    Implement the underwriting strategy, philosophy, policies and procedures
    Ensure achievement of the agreed renewals retention targets in Kenya
    Ensuring that the risks undertaken by the company are adequately covered through reinsurance programmes
    Manage relationships with clients, intermediaries and service providers to ensure agreed service level agreements are achieved and goodwill with all stakeholders is maintained
    Ensuring timely preparation of reports
    Supervision, appraisal, training and development of staff in the department
    Manage staff and resources, provide direction, set goals and ensure the department goals are attained.
    Delegated Authority: As per the approved Delegated Authority Matrix

    Key Performance Measures

    Reinsurance accounting Program management
    Facultative business budget
    Timely security and risk placement
    Reinsurance cost

    A business related University Degree
    Professional Insurance qualification (CII or IIK)
    Must have a minimum of 5 years’ experience in reinsurance field.
    In depth understanding of insurance operations and concepts
    Knowledge of underwriting processes, procedures and concepts
    Knowledge of insurance regulatory requirements
    Knowledge of Reinsurance Treaty, Facultative wording and Reinsurance Slips preparation
     

    Leaders Of Teams Competency Descriptions.

    Deciding and Initiating Action – Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions take into account possible impact on all parts of the business.

    Leading and Supervising – Provides the department with a clear direction based on the overall strategic intent of the organisation; Building high expectations about the success of the department; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledges high potential talent; Recognize the potential of individuals sets and articulates the vision and values through own personal behaviour; Push autonomy and empowerment downwards through the department.

    Persuading and Influencing – Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department; promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department and the organisation; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.

    Formulating Strategies and Concepts – Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; Ensure departmental Balanced Scorecard objectives and KPIs are met and Exceeded; Ensure Personal Scorecard Objectives are met and exceeded; takes account of a wide range of issues across, and related to, the organisation; Work with direct reports to ensure the cascading of the strategic plan into integrated departmental plans that are meaningful to individuals; encourages others to take a strategic and long-term view in terms of the department’s future; Emphasise the impact and importance of individual contributions to the successful implementation of the organizational strategy in the department; Evaluate my own and others’ performance fairly and objectively; communicates the organisational strategy, vision and objectives effectively across all levels in the department.

    Entrepreneurial and Commercial Thinking – Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, Add value to the department by capitalising on new business opportunities; trends and possible risks in the department’s structure and politics; demonstrates financial awareness; Identify ways to increase the Britam competitive advantage, exploiting those that will bring the greatest return within an acceptable level of risk; ensures costs are monitored and controlled and thinks in terms of profit, loss and added value; Ensure that sufficient data about financial and other parameters of departmental performance are available; Interpret departmental information objectively against appropriate benchmarks.

    Planning and Organising – Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing organisational and market circumstances; identifies and organises resources needed to accomplish projects; manages time effectively; monitors departmental performance against deadlines and milestones.

    Relating and Networking – Easily establishes, as well as assists others in building meaningful relationships with customers and staff across all levels of the organisation, inside and outside of the department; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.

    Creating and Innovating – Promotes departmental improvement within relevant scope of influence; produces and encourages new ideas, approaches, or insights; creates the environment for innovative products or designs; produces a range of solutions to the strategic benefit of the department.

    Adhering to Principles and Values – Upholds and encourages ethical behaviour and organisational values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages departmental and individual responsibility towards the community and the environment; models the organisational values during every day interactions.

    Achieving Personal Work Goals and Objectives- Accepts and tackles demanding departmental and personal goals with enthusiasm; leads by example by working hard and putting in longer hours in order to ensure successful implementation and completion of projects; show self-insight in own development needs.

    Adapting and Responding to change – Anticipates and effectively adapts to changing circumstances and ambiguous situations; accepts and actively drives new ideas and change initiatives; adapts interpersonal style to suit different individuals or situations; Monitor changes in departmental issues, structures and dynamics and appreciate their implications for the business; Demonstrate an understanding of the links between the Britam’s structure, goals and capabilities; Constantly aware of competitors, trends and changes in the markets that the Britam works within; Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure; Implement changes within my department to achieve set change goals; Responds flexibly to changing circumstances; Recognises when unable to cope and asks others for help; Uses change as an opportunity to improve ways of working, encouraging others’ buy-in; Takes ownership for communicating change initiatives clearly, ensuring smooth implementation

    Analysing – Strategically analyses sources of information, breaking them into component parts, patterns and relationships; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.

    Cost Management- Demonstrates an awareness of financial issues affecting my department; Use financial information to monitor departmental performance and guide decisions; Consistently identify opportunities to reduce costs within my department.

    Staff development- Create a positive departmental climate that fosters learning and development ; Identify development needs within my department; Ensure direct reports have personal development plans in place that are regularly reviewed; Provide honest and constructive feedback on my team’s performance; Act as coach or mentor when appropriate; Allocate power, responsibilities and authority to appropriate subordinates

    Organization

    Britam General Insurance Company (K) Limited

  • Chief Operating Officer (Britam Asset Managers)

    Chief Operating Officer (Britam Asset Managers)

    Job Purpose:
    The job holder’s role will be responsible for driving operational efficiency and effectiveness from a people, process and technology perspective with a view of ensuring a competitive advantage for the business’ customer service and process operations. The individual will be responsible for operational and service standards for Kenya and the Regions and will report to the Chief Executive Officer.
     
    Key responsibilities

    People

    Clients: Ensure that the department provides superior customer experience by meeting agreed service expectations, handling and closing out HNW client complaints effectively
    AMC stakeholders: Build working relationships with other departments, develop and monitor interdepartmental service level agreements, liaise with departmental leaders to ensure interdepartmental operational effectiveness,
    Team: Manage the operations, performance and development of the Business Operations Department, ensuring all team members have clear objectives and targets.
    Britam Group stakeholders: Develop key internal relationships and highlight operational and customer service challenges ensuring that these are given prominence and addressed effectively.

    Process

    Originate and execute initiatives to enhance productivity, quality improvement and cost reduction.
    Ensure risk control mechanisms are in place and implement best practices in structure, systems of internal control and processes.
    Ensure department’s compliance with statutory and regulatory requirements.
    Appraise and evaluate the results of overall operations regularly and systematically.
    Direct the development and implementation of procedures and controls, to promote communication and adequate information flow across the business.
    Put in place standards for interdepartmental service level agreements that will improve the company’s service ratings;
    Project Management for business initiatives.
    Delegated Authority; As per the approved delegated authority matrix.
    Perform any other duties as may be assigned from time to time.

    Technology

    Liaise with the Group Chief Information Officer and project manage systems improvement and roll outs.
    Manage technology related and process improvement costs.
    Own and drive benefits realization of current and new systems.
    Adhere to internal and external risk and compliance standards.

    Key Performance Measures

    Systems Benefits Realisation
    Project Management: Quality, Time and Cost
    Client Satisfaction Index
    Net Promoter Score
    Risk Management and Compliance
    Regulatory Compliance

    Knowledge, experience and qualifications required

    Degree in business administration, finance, or business related field.
    At least 8 – 10 years’ experience in a similar position 4 of which must be senior management level.
    Registration with relevant professional body.

     Technical/ Functional competencies

    Experience in service and operational process improvement
    Project Management experience
    Stakeholder Management
    Excellent communication skills

     
    Competencies

    Leaders of Leaders – Summary Competency Expectations
    Leaders of Leaders in Britam need to:
    Ensure Business Objectives are met;
    Be vision carriers; facilitate, drive and extract the vision for the business with the functional team;
    Ensure the successful implementation of the strategy;
    Ensure a sustainable business over a long-term defined vision;
    Have a global understanding of business practices and local application;
    Have a long-term view on profit, functions and processes;
    Grow stakeholder value over the long-term;
    Grow profitably across products and all business units;
    Engage in continuous brand building to become the trusted partners to customers;
    Develop innovative partnerships and distribution channels to increase market penetration;
    Appropriately allocate funds and capital to maximise shareholder value;
    Work strategically to ensure market leading position;
    Adequately manage operational risk.