Company Address: Address Britam General Insurance Elgon Road, Upper Hill. Nairobi.

Retail Segment Risk Manager / (Regulatory Head of Risk – Britam Life) – Corporate & External Affairs Manager Head of Internal Audit Risk Manager – International Business IS Internal Audit Assistant Corporate Compliance Associate EPMO(Enterprise Project Management Officer ) Lead – (2100005N) PR & Communication Associate Retail Investment & Pensions CSE’s

Job Purpose:
Strategic Purpose:
This role will coordinate the management of all risks across the Retail Segment Division to ensure that the operational and financial risks are understood and managed. Be the center of excellence as the Financial Controls Specialist and oversee best practice in:

Products pricing
Financial operational leakages and optimization
Non-Investments financial KRIs monitoring i.e. insurance, credit risks.
Revenue assurance
To drive an appropriate risk management culture, contribute to efficiency gains, minimize losses and ultimately deliver customer satisfaction.

Regulatory Purpose:
Ensure the Business Unit risks, including operational and financial risks are understood and managed within the risk appetite and in line with regulatory and supervisory requirements and expectations.
Key responsibilities
ENTERPRISE RISK MANAGEMENT

Responsible for the identification, assessment and management of all risks associated with both new and existing business within the business segment / regulated entity. This includes assisting the segment proactively determines which risks it will accept and retain, and hence actively manage in line with the Group Wide ERM Policy and Risk Appetite
Development of the risk management culture to support the implementation and effective operation of enterprise risk management.
Advise senior leadership on significant key risk exposures while maintaining a perspective that is both independent and sensitive to the commercial objectives of the enterprise.
Ensure there are risk registers maintained for Segment / Business Unit that comprises key potential risks facing the BU and that the risk register contains the corresponding risk indicators.
Continuously liaise with the various departments within the Segment / Business Unit to identify, quantify, mitigate and monitor operational and financial risk across the group.
Develop and implement risk responses to ensure that risk factors and events are addressed in a cost-effective manner and provide management with information to enable risk response decisions.
Monitor risk and communicate information to the relevant stakeholders to ensure the continued effectiveness of the enterprise’s risk management strategy.
Report on all risks on the group risk taxonomy and capture and report on risk events.
Develop and maintain risk management guidance materials, controls, training resources and an internal ERM manual for use at Board, BU / Segment and departmental level.

BUSINESS CONTINUITY

Develop a Business Continuity Policy, Strategy and BCP & DR Plans and ensure roll out across the entire Britam Group.
Ensure that key parameters such as RPO and RTO are articulated by the business and appropriate enabling BCM capabilities are in place for the Segment / BU.
Support and monitor testing of the Business Continuity Plans and provide appropriate status reports to the Board and Management.
Monitor and track BAU capabilities through liaison with BUs / countries.

GENERAL

Manage the operations, performance and development of the Risk team, ensuring all team members have clear objectives and targets.
Build the required risk management skills and ensure training of the board is carried out to provide a more effective management of risk and to keep up with increasingly complex regulatory requirements.
Represents Britam in industry associations on matters related to risk, compliance and ethics and in interactions with regulators.
System owner and functional administrator for enterprise risk management, compliance and business continuity information system and analysis software
Driving and embedding the appropriate risk culture across Britam
Driving of the risk technology and ensure the appropriate functioning of the risk committees

Knowledge, experience and qualifications required

Master’s degree in finance, business administration or a related field is preferred.
Bachelor’s Degree in Finance, Business Administration or a related field is required.
At least 10 years’ work experience and at least 3 years in a managerial role in a risk management department in a busy and high performing insurance company or group.
Accreditations in Risk Management would be an added advantage.

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October 28, 2024
Fund Accounting Associate Corporate Non-Motor Underwriting Associate Corporate Motor Underwriting Associate Corporate Life Service Operations Associate Corporate Pension FA Sales Executive AMC Group Life Corporate Sales Executive Commercial Motor Claims Associate

Job Purpose and Key responsibilities
Reporting to the Team Leader Fund Accounting the role holder will be responsible for the provision of valuation data and revenue information for decision making, and ensure scheme compliance to the requirements of the regulatory authorities.
Key responsibilities

Carry out regular Pension account reconciliations and follow up on all unidentified funds in the Account
Assist in the preparation of Deposit Administration monthly valuation data
Assist in preparation and filing of Scheme Financial Statements
Prepare and file income tax returns and RBA levies within the stipulated deadlines
Maintain and manage the integrity of all scheme transactions, documentary support and maintenance of scheme fund statements
File scheme Returns of Contributions and investment returns with the Retirement Benefits Authority within stipulated deadlines
Ensure contributions are booked into the system as and when they are remitted
Assist in the preparation of weekly revenue reports and monthly overall pension reports
Perform any other duties as may be assigned from time to time

Key Performance Measures

As described in your Personal Score Card

Knowledge, experience and qualifications required

Bachelor’s Degree in a business related field.
4-6 years’ experience in similar position
Relevant professional qualifications e.g. CPA (K)

Leadership category responsibility framework (Core Competencies)
Emerging Leaders in Britam need to:

Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
Ensure that department priorities are adhered to and effectively communicated;
Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
Embody a high performance, proactive culture;
Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
Effectively set and monitor priorities and objectives for more junior staff;
Understand and communicate objectives in relation to the larger organisational impact;
Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
Appropriately model the company values while setting the pace and energy for delivering;
Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
Provide access to accurate and consistent information and services across all channels;
Ensure a seamless experience for clients;
Improve service delivery for clients;
Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions

Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

Knowledge of pension administration industry and concepts
Knowledge of Retirement Benefits Authority (RBAs) regulatory requirements

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October 28, 2024
HR Manager/BP Retail Head of Employee Relations & Culture/Retail Lead – HR Manager/BP Corporate

Job Purpose and Key responsibilities
Reporting to the Head of Employee Relations & Culture/Retail Lead the role holder will be responsible for planning and coordinating of human resources programs, policies and activities within the Retail segment which include recruitment and retention; talent management, performance management, employee relations.
Key responsibilities

Develop HR strategy for the Retail segment in line with the overall HR strategy and the Business Strategy;
Design and execution of annual action plans and human resource related budgets in line with company human resource strategy and direction.
Monitor the achievement of the Retail segment action plans against human resource milestones and key performance indicators such as employee satisfaction, productivity and employee retention
Alignment of work structures within the Business, for example, job descriptions, organisation structures, processes and operating systems
Alignment of training and development needs across the segment.
Giving advice and guidance on interpretation and application of HR Policies and Procedures to employees
Lead the business culture change initiatives and benchmark best practice
Develop, train, coach, motivate and evaluate functional staff to achieve highest levels of performance
Implement employee development initiatives and career development activities
Lead the business HR strategic initiatives covering talent management, succession planning, performance management
Work with the BUs to execute recruitment and onboarding process and activities for management and leadership teams
Measure effectiveness of HR initiatives on the Business
Drive and/or coordinate the Retail segments HR agenda on Segment projects. As and when required, work with the Head of Employee Relations on the HR Agenda on Strategic Britam HR group Projects
Preparation and submission of monthly progress and update reports
Recommending human resource policies and procedures.

Key Performance Measures

As described in your Personal Scorecard

Knowledge, experience and qualifications required

Bachelor’s degree in a relevant field
Master’s degree in Human Resource Management or a related field is an added advantage
Postgraduate Diploma in Human Resource Management
At least 7- 10 years working experience; with 3- 4 years’ experience in management.

Key Technical Competencies of the Strategic HR Business Partner
Strategic Partner

Developing the next generation of leaders
Redesigning organizational structure based on strategic objectives
Understanding how HRBPs can support the business
Understanding the talent needs of the business
Adjusting HR strategies to respond to changing business needs
Prioritizing HR needs
Identifying talent issues before they impact the business
Identifying new business strategies
Identifying critical HR metrics Operations Manager
Communicating organizational culture to employees
Assessing employee attitudes
Tracking trends in employee behaviors
Designing HR programs to support organizational culture
Communicating policies and procedures to employees
Keeping the line updated on HR initiatives
Knowing how the business makes money
Challenging and influencing line manager behavior based on trust
Managing culture and making change happen
Customising or implementing HR solutions in creative ways
Having personal credibility and managing relationships across different levels
Understanding the full theory and practice of HR
Persuading line managers of the need for new or existing HR programmes
Holding oneself-accountable for Outcomes

Emergency Responder

Quickly responding to line manager questions
Quickly responding to complaints
Responding to manager needs
Responding to employee needs
Preparing for different situations as an Employee mediator
Responding to organizational changes

Operations Manager

Communicating organizational culture to employees
Assessing employee attitudes
Tracking trends in employee behaviors
Designing HR programs to support organizational culture
Communicating policies and procedures to employees
Keeping the line updated on HR initiatives

Employee mediator

Managing competing personalities in the organization
Managing conflict between employees
Managing conflict between managers
Responding to organizational changes
Resolving political problems in the execution of business plans

Change Leaders Competency Descriptions

Deciding and Initiating Action – Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions take into account possible impact on all parts of the business.
Leading and Supervising – Provides the department with a clear direction based on the overall strategic intent of the organisation; Building high expectations about the success of the department; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledges high potential talent; Recognize the potential of individuals sets and articulates the vision and values through own personal behaviour; Push autonomy and empowerment downwards through the department.
Persuading and Influencing – Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department; promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department and the organisation; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
Formulating Strategies and Concepts – Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; Ensure departmental Balanced Scorecard objectives and KPI’s are met and Exceeded; Ensure Personal Scorecard Objectives are met and exceeded; takes account of a wide range of issues across, and related to, the organisation; Work with direct reports to ensure the cascading of the strategic plan into integrated departmental plans that are meaningful to individuals; encourages others to take a strategic and long-term view in terms of the department’s future; Emphasise the impact and importance of individual contributions to the successful implementation of the organizational strategy in the department; Evaluate my own and others’ performance fairly and objectively; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
Entrepreneurial and Commercial Thinking – Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, Add value to the department by capitalising on new business opportunities; trends and possible risks in the department’s structure and politics; demonstrates financial awareness; Identify ways to increase the Britam competitive advantage, exploiting those that will bring the greatest return within an acceptable level of risk; ensures costs are monitored and controlled and thinks in terms of profit, loss and added value; Ensure that sufficient data about financial and other parameters of departmental performance are available; Interpret departmental information objectively against appropriate benchmarks.
Planning and Organising – Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing organisational and market circumstances; identifies and organises resources needed to accomplish projects; manages time effectively; monitors departmental performance against deadlines and milestones.
Relating and Networking – Easily establishes, as well as assists others in building meaningful relationships with customers and staff across all levels of the organisation, inside and outside of the department; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
Creating and Innovating – Promotes departmental improvement within relevant scope of influence; produces and encourages new ideas, approaches, or insights; creates the environment for innovative products or designs; produces a range of solutions to the strategic benefit of the department.
Adhering to Principles and Values – Upholds and encourages ethical behaviour and organisational values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages departmental and individual responsibility towards the community and the environment; models the organisational values during every day interactions.
Achieving Personal Work Goals and Objectives- Accepts and tackles demanding departmental and personal goals with enthusiasm; leads by example by working hard and putting in longer hours in order to ensure successful implementation and completion of projects; show self-insight in own development needs.
Adapting and Responding to change – Anticipates and effectively adapts to changing circumstances and ambiguous situations; accepts and actively drives new ideas and change initiatives; adapts interpersonal style to suit different individuals or situations; Monitor changes in departmental issues, structures and dynamics and appreciate their implications for the business; Demonstrate an understanding of the links between the Britam’s structure, goals and capabilities; Constantly aware of competitors, trends and changes in the markets that the Britam works within; Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure; Implement changes within my department to achieve set change goals; Responds flexibly to changing circumstances; Recognises when unable to cope and asks others for help; Uses change as an opportunity to improve ways of working, encouraging others’ buy-in; Takes ownership for communicating change initiatives clearly, ensuring smooth implementation
Analysing – Strategically analyses sources of information, breaking them into component parts, patterns and relationships; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
Cost Management- Demonstrates an awareness of financial issues affecting my department; Use financial information to monitor departmental performance and guide decisions; Consistently identify opportunities to reduce costs within my department.
Staff development- Create a positive departmental climate that fosters learning and development ; Identify development needs within my department; Ensure direct reports have personal development plans in place that are regularly reviewed; Provide honest and constructive feedback on my team’s performance; Act as coach or mentor when appropriate; Allocate power, responsibilities and authority to appropriate subordinates.

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Use the link(s) below to apply on company website.

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October 28, 2024
Underwriting Associate-Branch Operations Customer Service Assistant – Branch Operation Corporate Pension Operations Associate Bancassurance Regional Executive Retail CSE’s IFA/Branch (Kisii) Underwriting Associate – Intermediary Service Channel Policy Administration Associate BDM- Retail General Insurance Sales Actuarial Associate Life Actuarial Specialist GI

Job Purpose
Assist in underwriting and risk assessment within the set standards of service to ensure quality and timely service.
Key responsibilities
Corporate Business

Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise;
Prepare quotations as per authority matrix;
Custodian of underwriting documents e.g. Motor certificates;
Conduct Risk surveys for small risks as per authority matrix;
Prepare and issue certificates and cover notes where necessary;
Ensure timely preparation and dispatch of policy documents including valuation reports, debit, credit notes & endorsements and authorising them within agreed and set authority limits;
Implement credit control policy and ensure that premiums are debited and collected as required;
Ensure receipting of premium collections, daily banking as well as preparation of premium reports for all lines of business as applicable
Assess the loss ratios and ensure that only quality business is invited for renewal;
Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate;

Retail Business

Conduct 1st level underwriting of new business /by carrying out completeness and accuracy checks to ensure data was captured accurately in the application and systems;
Scanning and indexing of application forms;
Receipting (cheques/standing orders/check offs) and posting payments in Igas;
Preparing daily Igas premium report;
Advise Policy Administration on dishonoured cheques and write letters to customers regarding the same;
Processing refunds/cancelled policies/deductions after maturity, claims and surrenders;
Forward issued applications to registry;

Knowledge, Experience, and Qualifications

Bachelor’s degree (insurance option preferred)
At least one year experience in the insurance industry

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October 28, 2024
Retail Digital Marketing Associates

Job Purpose:
Run and develop and post content on the Britam social media sites on a day-to-day basis and manage and coordinate the company’s digital marketing and communication strategy with an aim of achieving business objectives, online strategies, and their competitive landscape in the digital marketing space to drive growth.
Key responsibilities

Work with the Brand and communication manager to publish and distribute a set of guidelines for personal accounts on social media sites.
Enhance usability, design, content, and conversion of the company’s websites
Watch and report rogue sites springing up and using company branding.
Conduct periodic User Acceptance Testing(UAT), validation, and editorial management on digital marketing platforms and taking effective measures based on results
Devise, implement and manage effective social media marketing campaigns and trends including real-time crisis management
Ensure security, legal, and privacy compliance for users on all digital assets
Develop, implement and monitor all digital marketing campaigns (pay per click advertising, email campaigns, Search Engine Optimization, SMS, videos, blogging, etc
Maintain a list of work-related personal blogs of employees and make it available to the public on the company website.
Create, implement and monitor new and effective product distribution channels such as e-commerce and telephony platforms
Ensure online coverage of the company’s events on all digital assets, measure and take necessary improvement measures based on results
Prepare and monitor utilization of digital marketing budget
Be knowledgeable of the tools, techniques, and philosophies of social media.
Formulate, implement and monitor adherence to company digital marketing code of ethics
Lower cost per acquisition(CPA) by optimization of Google and Facebook ads
Develop and implement effective strategies to drive online traffic to the company websites e.g Blogging, events coverage, excellent graphics & web design, leveraging on social media, SEO, etc.
Align digital infrastructure (website, FA portal, Customer portal, intranet) with new IT-led transformation to ensure the company is the market leader in Digital Marketing
Generate digital reports and interpret analytics for decision making/action
Generation and timely conversion of online leads in collaboration in collaboration with the Sales team
Create and run a digital marketing calendar
Measure and report Return On Investment
Continuous update and review of all content on company websites, intranet, partner websites and aggregator sites (e.g Wikipedia, Social Bakers).
Recruit, train and monitor online brand champions internally and externally
Monitor and interact with community blogs to represent the company

Knowledge, experience and qualifications required

Bachelor’s degree in Communication and Marketing or a related field.
2- 4 years working experience.
Proven experience in digital marketing (Social Media, e-PR, e-Commerce, eCRM, Search, Media)

Apply via :

britam.taleo.net

October 28, 2024
Corporate Life Service Associate (FTC) – (21000012)

Number of Openings: 6
Job Purpose:
The jobholder will be responsible for administration of Group Life business and ensuring that customers receive prompt services including handling of queries from the client and related parties.
Key Responsibilities:

Sending of renewal notifications.
Provide scheme performance reports in collaboration with the Claims Team
Ensure that primary reconciliations of payments, payables and receivables between the client and related parties with respect to premium and administration fees is done.
Prompt processing of initial and renewal costings and adherence to SLAs and TATs.
Ensure accuracy in costings and debit/credit notes
Follow up on timely premium payment from the clients and processing supplementary costings
Follow up on timely Administration Fee payment by the related parties
Communication of costings (i.e. new entrants, revised salaries & exits) and medical underwriting requirements.
Provision of costing schedules to the Claims Team for claims processing
Processing of commissions for intermediaries
Efficient data management and proper filing
Communication of booked premium to Finance Department and Underwriting Department

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

Bachelor’s Degree in a business related field
Professional studies in Insurance – AIIK or ACII or other related studies is an added advantage
Experience of at least 1 year in Group Life Service or closely related working environment
Computer Knowledge- Microsoft Office
Good communications and presentation skills
Excellent analytical and numeric skills with attention to detail

Performance Standards

Renewal of Group Life Schemes within stipulated time
Preparation of renewal invites within stipulated time
Issuance of debits/credits within turnaround times
Issuance of medical underwriting requirements within the stipulated time
Corporate Life Clients scheme reconciliation

Apply via :

britam.taleo.net

October 28, 2024
Sales Agent Unit Manager

Job Purpose and Key responsibilities
Key responsibilities

Prospecting clients for the provision of investment services and products.
Carry out a detailed-fact find review of the potential clients and recommend appropriate financial services products in line with the client’s needs
Maintain a regular follow-up with clients to maintain a strong customer service.
Deliver policy documents to clients where required and demystify the policy document
Capture business on the FA portal for all provided lines of business and submit for processing

Working Relationships
External Relationships:

Britam customers
Insurance sector players

Knowledge, experience and qualifications required
Knowledge, experience and qualifications required:

A KCSE certificate is a minimum requirement
Certification or proof of study for COP is an added advantage.
Excellent communication and interpersonal skills
Above average computer skills
Sales skills will be an added advantage

go to method of application »

Use the link(s) below to apply on company website.

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October 28, 2024
Medical Care Associate

Job Purpose
The role holder will be responsible for controls and managing of the policy cycle through pre-authorization and case management, to ensure quality and cost effective care within Mombasa region.
Key responsibilities

Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration)
Interact with clients and service providers to ensure that the care is given within policy guidelines
Review medical reports and claims for compliance with set guidelines
Liaise with underwriters on scope of cover for the various schemes
Ensure that medical scheme members are attended to round the clock with support from 24 hour call centre.
Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives.
Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure.
Prepare periodic reports for management on medical claims
Ensure claims are processed within the stipulated time
Delegated Authority: As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required

Diploma/Degree in Nursing or Diploma in clinical medicine or Diploma in Pharmacy.
Moderate understanding of insurance concepts
Professional qualification in FLMI, ACII and IIK.
5-8 years’ experience in case management two of which should be in a supervisory positio

Emerging Leaders Competency Descriptions

Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to
accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work
processes; handles problems with minimal guidance.
Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Apply via :

britam.taleo.net

October 28, 2024
Medical Accounting Associate – Fixed Term Contract (1 Year)

Job Purpose:
The role holder will be responsible for Medical Accounting including; Fund management, premium collections, provider reconciliations and ensuring that provider payments are made on time. The role will report to the Finance Manager.
Key Responsibilities:

Payments and Reconciliation

Prepare monthly hospital pay out targets for major providers and send the list to Medical Claims Team leader
Generate and send remittance advises for payments made to the respective medical providers including with the invoice details.
Review pay outs on a regular basis with an aim of ensuring that monthly pay out targets for major providers are met.
Perform reconciliations with provider statements and ensure resolution of outstanding balances on a timely basis.
Reconcile Britam Credit account facilities with the various providers and ensure the same are maintained within the agreed SLAs.
Monitor medical provider guarantees ensuring timely renewal of expired guarantees and cancellations for discontinued providers.

Fund & Insured Schemes Management

Monitor utilisation of funded schemes and follow up on replenishment at 75% utilisation
Generate and issue monthly fund utilisation statements and Insured schemes on request
Advise cashier on the receipting and allocation for all medical collections including; Insured premiums, Funded schemes and card costs
Perform monthly reconciliation of funded schemes and agree balances to ERP General Ledger Out Patient fund account.
Generate Insured premium statement and facilitate collection of the same with the Sales team and intermediaries
Reconciliation and collection/recovery of medical claims paid outside policy.
Process medical premium refunds to clients.

Knowledge, experience and qualifications required

Bachelor’s degree in a business related field
CPA(K) or other similarly recognized accounting profession qualification
2-3 years of accounting experience in a similar role
Knowledge of ERP AP system and/or experience of using Oracle Financials would be an advantage
Strong computer and business solutions software skills
Strong analytical and problem solving skills
Analytical skills

Emerging Leaders in Britam need to:

Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
Ensure that department priorities are adhered to and effectively communicated;
Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
Embody a high performance, proactive culture;
Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
Effectively set and monitor priorities and objectives for more junior staff;
Understand and communicate objectives in relation to the larger organisational impact;
Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
Appropriately model the company values while setting the pace and energy for delivering;
Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
Provide access to accurate and consistent information and services across all channels;
Ensure a seamless experience for clients;
Improve service delivery for clients;
Engage in continuous brand building to become the trusted partners to clients.

Apply via :

britam.taleo.net

October 28, 2024
Project Manager, IT Innovation

Job Purpose
The jobholder will be responsible for designing and managing the technical delivery of all IT Innovation projects within Britam group ensuring the full scope is implemented to desired quality levels, on time and within budget.
Britam has adopted agile project management principles and expects all IT Innovation projects to be delivered using this methodology.
The role will report to the Head of IT Innovation and PMO
Key responsibilities
1. Project Initiation:

Create a forum for receiving product ideas from various sources; this includes internal departments, current customers, and sales staff.
Participate in business case development by advising the Business Analyst and other project stakeholders on the technical feasibility & viability of proposed solutions.
On approval of the project’s business case, participate in the Business Requirements Document (BRD) development process as an interested party of the end solution. Actual BRD writing shall be done by the Business Analyst but the incumbent will be a major contributor to the requirements and key signatory/approver of the final requirements document.

2. Project Planning:

Responsible for detailed solution designing, documentation and circulation for relevant approvals. Solution design document must incorporate both the functional business requirements as outlined in the BRD as well as technical non-functional requirements in conformance with the IT Security & Enterprise Architecture guidelines.
Responsible for the development of a technical delivery plan and schedule covering all software development life cycle elements as well as specifying the human resourcing required at each stage of the technical delivery.
Responsible for the technical solution delivery costing (in consultation with all relevant stakeholders) and commercial negotiations in a bid to ensure that the solution is delivered at the most competitive rates. Solution costing should incorporate both monetary and non-monetary resources.

3. Project Execution:

Mobilise the technical delivery team members consisting of internal business users, IT experts, business partners and third party suppliers.
Vendor and internal stakeholder management to ensure the technical solution is delivered on time, on scope and within budget.
Act as the primary point of contact between external solution implementers/ vendors and Britam’s internal project teams.
Design testing plans to guide the testing processes to be carried out on all new products prior to roll-out
Lead the technical project team in execution of project activities ensuring required quality standards are adhered to in accordance with the project’s quality management strategy;

Unit, integration & non-functional testing is done and meets the stipulated quality thresholds.
Release planning and management is adequately done so that a working solution is handed over to the Business Analyst who will coordinate End User & Acceptance Testing.
Assist the various project business analysts to coordinate UAT issue resolution with respective external parties. Act as the technical liaison person for all system implementations.

Provide periodic project status reports to key stakeholders throughout the technical solution delivery phase.
Responsible for updating the technical and functional solution design documents at the end of UAT and formal handover of these artefacts to the production systems support analysts as part of the project’s technical solution delivery phase closure.

4. Project Closure:

Participate in post go-live system stabilization efforts as one of the consulted parties.
Develop a comprehensive end project report/ project closure report for the technical project deliverables and oversee its review and sign-off.

5. Continuous Service Improvement:

Assesses the effectiveness of existing digital platforms and processing systems in order to plan for improvements, growth and future changes within the organization
Assists in the development of Technology innovation plans which ensure that new and existing technologies are utilized to create operational efficiencies and enable the achievement of Group goals
Develops and maintains third-party vendor relationships to develop strengthen and support Information Systems and enterprise architecture

Knowledge, experience and qualifications required

Bachelors’ degree in Computer Science or Information Technology
Certification in ITIL V3 foundation is a mandatory requirement.
Working knowledge of the Agile project management methodology. Professional SCRUM Masters and PMI Agile Certified Practitioners (PMI-ACP) have an added advantage.
Working knowledge of Business Analysis principles. Certified Business Analysis Professionals (CBAP) have an added advantage.
5 years’ experience in IT Services and System Development, 3-4 years of which should be in a technical solutions implementation position.
Experience in implementing and operating DevOps processes and tools such as Bit Bucket/ GIT, Jenkins, Docker & Selenium.

Technical competencies

Demonstrate a strong understanding of and high regard for emerging mobile, web technologies and Systems Development Life Cycle (SDLC) as well as project management processes and execution
Have expert knowledge of Mobile infrastructure, internet technologies, ecommerce and e-payment technologies
A sound understanding of portfolio, programme and project management and a track record of delivering and enabling large-scale complex change programmes
Exceptional inter-personal skills with an ability to influence decisions at all levels
Team leadership skills
Ability to set and manage priorities judiciously.
Excellent organisational and analytical skills
Excellent communicator.

Apply via :

britam.taleo.net

October 28, 2024