Company Address: Address Britam General Insurance Elgon Road, Upper Hill. Nairobi.

Corporate Business Operations Associate

Job Purpose and Key responsibilities

Responsible for facilitating efficient client administration and document management.
The job holder is responsible for client correspondences, data capture, and document management to ensure efficiency, timeliness, and effective client servicing.

Key responsibilities

Review of contract notes, statements, business confirmations/appreciations and all client correspondences
Coordinate all client communications on mails, verbal and hard copy correspondences to ensure efficiency, timeliness and maintenance of high standards and thus achieve maximum client satisfaction, loyalty and thus retention.
Handle HNW client correspondences to ensure immediate response time and action
Review email and post statements and the contract notes and receipts on weekly basis
Review of account opening, edit of data in the system and all data capture for accuracy, integrity, timeliness and risk management
Prepare reports on client complaints and general client administration issues
Support AMC (UG) as per the hub and spoke model
Delegated Authority: As per the approved Delegated Authority Matrix
Perform any other duties as may be assigned from time to time

Key Performance Measures

As described in your Personal Scorecard

Knowledge, experience and qualifications required

Bachelor’s degree in a business – related field
4-6 years’ experience in a similar position
Professional certification in accounting (CPA part 2)
Technical/ Functional competencies
Knowledge of investment classes
Effective negotiation skills
Excellent organizational and analytical skills
Report writing skills

Apply via :

britam.taleo.net

October 28, 2024
Principle Legal Associate-Corporate ICT Service Delivery Team Leader EMC Underwriting Associate ERP Value Delivery Analyst Head of Reward,Change_ HR Analytics EMC,P&D and Functions Lead Retail Sales Talent Management Associate Portfolio Manager EMC Document and Data Operations Associate Corporate Pension Operations Associate (Contract) – (2100007B) Data Science Specialist

Job Purpose
The role holder will be reporting to the Legal Manager, the purpose of this role is to assist the Legal Manager Corporate in the provision of legal support to the retail segment and the effective management of litigation and contractual risks
Key responsibilities

Provide Legal Advisory specific to Real Estate and Conveyancing transactions undertaken by the Company.
Draft contractual documents including Leases for Real Estate transactions by the Company.
Provide Legal Advisory on other requested/assigned matters through the provision of Legal Opinions, Presentations and participation in internal/external meetings.
Provide pro-active and/or strategic legal solutions to retail segment problems
Keep abreast on upcoming laws and regulations and advise the business on implications thereof.
Adhere to and Update the Legal Process Manuals.
Draft, Negotiate and Review contracts or any other documentation assigned and assess legal implications that need to be brought to the executive management’s attention
Manage external Advocates handling active briefs through pro-active correspondence
Instruct Advocates to take up matters on behalf of the Company
Review advocates legal costs to ensure that the same are within the Advocates Remuneration Order 2014 as well as attempt other cost saving measures
Prepare and submit status reports within reporting timelines.
Effective Management of disputes through alternative dispute resolution mechanisms, case management, review of pleadings, preparation of witnesses and attendance of court hearings
Manage Legal documents and records and facilitate execution of legal documents in line with the Contract Management Policy
Facilitate and participate in training programmes initiated by the Legal Department
Attend and Participate in Departmental and Segment meetings.
Assist in taking minutes as requested from time to time.
Delegated Authority. As per the approved Delegated Authority Matrix
Perform any other duties as may be assigned from time to time

Key Performance Measures

Compliance with the set Turn Around Times on Legal Advisory and Contract Management
Effective management of disputes
Cost Savings
As per Personal Scorecard

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

Bachelor of Laws degree (LLB) from a recognized University;
Post graduate Diploma from Kenya School of Law
An advocate of the High Court of Kenya holding a valid practicing certificate with at least 4 years post admission experience;
At least 4 years relevant experience in the conveyancing and/or commercial department of a busy law firm or legal corporate environment.
Knowledge and understanding of conveyancing, Real Estate, commercial law and the respective Laws and regulations;

Technical/ Functional competencies

Knowledge, appreciation and application of legal concepts
Report writing-ability
High moral and ethical standing
Highly motivated and Team Player
Innovative, Problem solver and solution oriented
Proficient in Microsoft Office (Word, PowerPoint and Excel)

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October 28, 2024
Medical Accounting Associate Product Development Specialist – Corporate Segment

Job Purpose:
The role holder will be responsible for Medical Accounting including; Fund management, premium collections, provider reconciliations and ensuring that provider payment are made on time
Key responsibilities
Payments and Reconciliation

Prepare monthly hospital payout targets for major providers and send the list to the Medical Claims Team
Generate and send remittance advice for payments made to the respective medical providers including the invoice details.
Review payouts on a regular basis with an aim of ensuring that monthly payout targets for major providers are met.
Perform reconciliations with provider statements and ensure resolution of outstanding balances on a timely basis.
Reconcile Britam Credit account facilities with the various providers and ensure the same is maintained within the agreed SLAs.
Monitor medical provider guarantees to ensure timely renewal of expired guarantees and cancellations for discontinued providers.
Fund & Insured Schemes Management
Monitor utilization of funded schemes and follow up on replenishment at 75% utilization
Generate and issue monthly fund utilization statements and Insured schemes on request
Advise cashier on the receipting and allocation for all medical collections including; Insured premiums, Funded schemes, and card costs
Perform monthly reconciliation of funded schemes and agree to balances to ERP General Ledger Out Patient fund account.
Generate Insured premium statement and facilitate collection of the same with the Sales team and intermediaries
Reconciliation and collection/recovery of medical claims paid outside the policy.
Process medical premium refunds to clients

Knowledge, experience, and qualifications required

Bachelor’s degree in a business-related field
CPA(K) or other similarly recognized accounting profession qualification
2-3 years of accounting experience in a similar role
Knowledge of ERP AP system and/or experience of using Oracle Financials would be an advantage
Strong computer and business solutions software skills
Strong analytical and problem-solving skills
Analytical skills

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October 28, 2024
Branch Manager-Meru Branch Branch Manager-Industrial Area Retail IFA Sales CSE’s

Job Purpose:
Manage the Branch, drive Branch Production budget and maintain business relationships with IFAs, Retail IFA Sales Corporate Sales Executive, and clients in order to meet set targets
Key responsibilities

Drive the achievement of the Retail revenue budget for the Branches
Contribute to Single Distribution business model of selling all lines of products as per agreed targets
Drive cross-selling and up-selling of Britam products
Ensure the Branch adheres to Britam Credit Policy and all other policies and guidelines
Ensure business is conducted in an ethical manner, KYC details are obtained and submitted and Turn Around Times (TATAs) are respected
Grow and defend Britam’s market share position for FA & IFA channels
Direct, guide, manage and offer support to Corporate Sales Executives’s on Retail sales matters
Formulate and implement strategies that ensure IFAs and FAs are well versed with Britam products
Ensure the Branches sell balanced general insurance product Portifolio which returns profit
Participate in formulating and implementing any marketing activities and promotions
Ensure IFAs and FAs needs are met as well as receiving comments and suggestions on improvement on the products
Delegated Authority: As per the approved Delegated Authority Matrix
Perform any other duties as may be assigned from time to time

Knowledge, experience and qualifications required:

Bachelor of Commerce degree (marketing or Insurance option preferred)
Professional qualification in Insurance (ACII, FLMI or IIK)
7 – 10 years sales management experience in the financial services sector 3 – 4 of which must be in a management position

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October 28, 2024
Actuarial Manager General Insurance Corporate Audit Assurance Officer BDM Institutional Business Development

Job Purpose and Key responsibilities
Reporting to the Chief Actuary, the role holder will provide actuarial support to business and participate in overall risk management for the company. He/she is expected to lead and manage a team that is all rounded and highly motivated to achieve both their personal and career objectives.
Key responsibilities

Provide input into underwriting strategy and rules for General Insurance, Kenya insurance business
Analyse statistical data in order to determine rates for different risks in acceptance of proposals for new policies and products in conjunction with the underwriting department
Review the product performance with regards to their claims and expense experience and advise on appropriate pricing.
Provide analysis to support the application of appropriate reinsurance arrangements and provide inputs to the reinsurance management strategy.
Working with the risk and compliance department in the measurement quantification of operational risk in General Insurance, Kenya business
Provide leadership to the team in determining and calculating all GI insurance contract reserves.
In charge of developing the Asset Liability Management framework for the general business and working closely with the Capital management team and the investment team to actualize the ALM framework.
Coordinate the preparation of business plans/budgets and capital management initiatives for the life business.
Provides input to the enterprise risk management by conducting stress and scenario testing, reviewing the risk appetite statements, etc.
Ensuring compliance to IRA regulation and other relevant regulations.
Supervising, mentoring and coaching staff under supervision
Work closely with the finance function, appointed actuary and external auditor in the preparation of financial statements and the disclosure requirements.
Be highly conversant with IFRS 17 requirements and have the relevant skills to implement the new standard.
Make presentations to management and board on the performance of the business, including financial impacts of actions taken by management and the board.
Perform any other duties as may be assigned from time to time.

Key Performance Measures

As described in your Personal Scorecard

Knowledge, experience and qualifications required

University Degree in actuarial science, statistics, engineering, mathematics, physics, economics or related field with strong emphasis on mathematical proficiency
7-9 years’ of relevant actuarial experience in an actuarial function with a company with a similar maturity level as Britam.
Fellow of the Institute of Actuaries or any other recognised actuarial body.

Change Leaders in Britam need to:

Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
Continuously configure and adapt the functional area to most effectively suit the future view of the business;
Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
Be in touch with the changing industry, customer needs and international best practice;
Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimised succession planning;
Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
Facilitate functional integration;
Ensure the development and establishment of appropriate behaviour and values (culture) within the function that aligns with the strategic direction and values of the business;
Co-ordinate between functions and divisions to ensure optimisation of the value chain and resources;
Ensure alignment of strategy, objectives and deliverables within the function;
Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
Ensure a seamless experience for clients;
Appropriately allocate funds and capital to maximise shareholder value;
Adequately manage operational risk;
Increase operational efficiency;
Provide access to accurate and consistent information and services across all channels;
Improve quality and speed of decision making across the business.

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October 28, 2024
Customer Experience Officer-Medical

Job Description
The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department.
Job Responsibilities

Handling customer queries, complaints, instructions received through call and email communication
Interact with clients, intermediaries, and service providers to ensure that the care is given within policy guidelines;
Set the appropriate parameters for admission cases i.e. claim reserve, initial authorized cost, cover benefits and duration;
Respond to queries from clients, intermediaries, and service providers through answering telephone calls, interviewing clients, and verifying information. Liaise with underwriters on the scope of cover for the various schemes benefits ;
Ensure that medical scheme members are attended to round the clock;
Prepare periodic care reports for management on medical matters/ issues;
Perform any other duties as may be assigned from time to time;
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures with a QA score target 95%;
Ensure clients outpatient approvals are issued via email as per SLA;
Facilitate admissions and discharges appropriately;
Maintains communication equipment by logging in interactions through CRM for traceability / visibility;
Maintain and monitor telephone budget allocation to ensure lines are diverting to E1 lines

Qualifications and Experience

Diploma in Nursing or related medical field
3 – 5 years in a similar role
Knowledge of insurance regulatory requirements
Knowledge of Britam products and services

Apply via :

britam.taleo.net

October 28, 2024
Retail CSE’s IFA/Branch-Nairobi

Job Purpose:
Growth of IFA business to meet set annual premium targets
Key responsibilities

Secure new business through intermediaries
Retain existing business as per set objectives
Maintain excellent customer service to intermediaries and clients
Service existing business and resolve customer complaints
Follow up on renewals for general insurance business
Forward proposal forms to underwriting department
Follow up premium collections
Prepare weekly and daily reports as required
Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk
Respond to customer and client enquiries
Follow up on commissions and claims issues emanating from intermediaries
Recruitment of intermediaries as per set objectives
Conversion of FA’s in branches to ensure all are placing general insurance business
Continuous execution of initiatives and strategies per branch to ensure meeting of set objectives and reviewing them where need be.
Training of intermediaries on general insurance products and submitting training schedules to supervisors.
Use authorised incentive scheme to bring in new business through training intermediaries on the same and marketing it.
Creating strategic partnerships with intermediaries for maximum business support.
Sharing of market intelligence with supervisor
Work closely with underwriter and branch manager to achieve set objectives

Knowledge, experience, and qualifications required

Bachelors’ degree in a business-related field
Professional qualification in Insurance (ACII, IIK)
2-4 year’s relevant experience in the insurance industry

Apply via :

britam.taleo.net

October 28, 2024
Credit Control Associate GI

Job Purpose:
The role holder will be responsible for premium debt collection, ensuring timely allocation of funds received and payment of commissions to the respective intermediaries. The position reports to the Budgeting and Reporting Team Leader.
Key responsibilities

Perform monthly reconciliations for all debtor balances between the Line of Business systems and ERP.
Prepare an aging analysis as part of the credit control report to intermediaries.
Collect all outstanding debt from intermediaries and/or customers within the credit control policy.
Circulate debtor statements to intermediaries and engage with the Sales team on collection pipelines.
Prepare demand letters for issuance to intermediaries and/or clients
Perform regular visits to intermediaries and clients for statement reconciliation and collection of outstanding premiums.
Allocate all premiums received within 2 days from date of receipt.
Advise underwriters to debit or intermediaries to share allocation schedules and engage with cashiers for prompt receipting.
Generate accurate intermediary statements. Analyse and reconcile all intermediary statements and circulate on a monthly basis to all stakeholders to facilitate collection.
Ensure prompt and accurate payment of commissions to intermediaries.
Create and post commission payment vouchers in Line of Business systems and allocate to the respective intermediary statements.
Ensure timely resolution of all intermediary queries. Manage an issues tracker, updated daily with all issues raised.
Timely processing and payment of premium refunds, Risk management fees, Loyalty and incentives to Fas/IFAs and Sales Team

Knowledge, experience and qualifications required

Bachelor’s degree in a business related field
CPA(K) or other similarly recognized accounting profession qualification
2-3 years of accounting experience in a similar role
Knowledge of ERP AP system and/or experience of using Oracle Financials would be an advantage
Strong computer and business solutions software skills
Strong analytical and problem solving skills
Analytical skills

Apply via :

britam.taleo.net

October 28, 2024
Data & Analytics Specialist-Retail Data & Analytics Specialist-Innovation Retail Marketing Manager Product Development Specialist – Partnerships & Digital Corporate Digital Marketing Associate Team Leader Legacy & Special Project (Part -time) Actuarial Associate GI IT Applications Value Delivery Analyst Retail Corporate Sales Executive Retail CSE’s IFA/Branch-Machakos Corporate Pensions Relationship Associate Network Architect Actuarial Specialist GI Actuarial Associate Life Data & Analytics Specialist-Corporate Head of Innovation Head of Emerging Consumers Innovation Manager ICT Infrastructure and Service Value Delivery Network Administrator

Job Purpose and Key responsibilities
Reporting to the Head of Product Development, the role holder will be responsible for the Implementation of the Data Analytics strategy in the respective customer segment.
Key responsibilities

Understand the customer segment, interpret trends and learn leading practices;
Supports the delivery efforts of the engagement team in area of competency;
Gather, synthesize, and analyze data using appropriate tools and technologies;
Keeps in mind engagement goals when selecting datasets;
Understands the front-to-end data analysis process;
Executes the Extract, Transform, Load (ETL) steps, including: assessing client’s datasets, identifying missing data, correcting errors, and loading into the appropriate platforms;
Performs data analysis leveraging appropriate techniques;
Operates comfortably with several data analysis and visualization technologies; and
Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients
Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required

A Degree in Information Technology/Information Systems/Computer Science/ Business/ Accounting or other relevant qualification;
Minimum experience in working in data analytics or related experience;
Practical experience with data tools such as MySQL, Access/Excel, SQL-Server, SAS, ACL, Idea, Qlik, Tableau, Spotfire and R to solve complex analytics problems;
Understanding of Business Accounting;
Excellent communication skills, both written and verbal;
Effective interpersonal and relationship building skills;
Relevant professional qualifications, e.g. Certified Data Analyst; SQL Certification are an added advantage.

Technical/ Functional competencies

Project Management
Stakeholder Management
Report writing-ability to develop reports

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October 28, 2024
Brand & Communications Manager PR & Communication Associate EPMO(Enterprise Project Management Officer ) Lead – (2100005N) Corporate & External Affairs Manager

Job Purpose:

Reporting to the Strategy & Investor Relations Director the role holder will be responsible for spearheading management of the company’s image and reputation through strategic corporate communication, establishing and managing strategic public relations plans and plays a role in protecting and enhancing the department/company’s public reputation and ensures the quality and integrity of messages presented in corporate publications.
The role holder will also be responsible for developing, maintaining and implementing Britam corporate brand strategy, architecture, guidelines and the communications strategy and ensure consistent alignment of all the company’s product, corporate communication and customer touchpoints to the brand guidelines.
Role holder will be required to manage relationships with Brand and PR agencies and handle all media related queries to protect and maintain a good brand image to existing and potential customers.

Key responsibilities

Developing and implementing internal and external communication strategies for the company aligned to the mission and business goals of Britam;
Initiate and manage the PR and Communication budget with clear targets on Return On Investment;
Managing PR, Communication, and reputation management for the company in potential or full crisis situations to ensure brand equity is not affected;
Media liaison role, responding to enquiries from media, organizations, and the public on general and specific issues affecting the company and collaborative initiatives including publication of media releases;
Researching, writing and distributing press releases to targeted media aimed at enhancing the corporate brand of the company;
Proactive media engagement, including pitching stories to media to enhance the corporate reputation of the company;
Preparing and supervising production of promotional videos, documentaries, photographs, films and multimedia programs;
Manage content for the company’s internet and intranet platforms;
Regular engagement with Britam stakeholders i.e. segment leaders, to source for potential information to be communicated;
Drafting speeches, speaking notes, and backgrounders for Senior Executives;
Formulating communication policies and procedures to guide the development, approval, sharing and custody of company information;
Work with Britam media monitoring agencies to enable them to deliver as per their mandate;
Contribute to monitoring competitor trade and activities and proposing counter activities for major threats;
Work closely with Marketing to ensure all marketing materials adhere to brand and communications strategy and policy;
Providing strategic input and direction for the brand, developing style guides, templates, and other materials, and advising internal and external stakeholders on issues relevant to the brand;

Knowledge, experience and qualifications required

Relevant Bachelor’s Degree; MBA is an added advantage.
Professional communication qualification e.g. IPR/PRSK or equivalent.
7-10 years’ experience in a similar position; 4-5 of which should be in a managerial capacity in a busy environment. Commercial and general management experience in a company of approximately similar size.

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Use the link(s) below to apply on company website.

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October 28, 2024