Jobs Kenya

Company Address: Address Britam General Insurance Elgon Road, Upper Hill. Nairobi.

  • Administration Manager Emerging Consumers Segment Marketing Associate Employee Experience (Graphic) Designer – Human Resources Corporate Health Document & Data Operations Team Leader

    Administration Manager Emerging Consumers Segment Marketing Associate Employee Experience (Graphic) Designer – Human Resources Corporate Health Document & Data Operations Team Leader

    Job Purpose and Key responsibilities

    Reporting to the Head of HR Hub & Shared Services, the role holder will be responsible for managing and coordinating the general administration functions to ensure efficient and effective operation of the Britam activities. This includes ensuring that adequate utilities and facilities are provided in a timely and cost effective manner.

    Key responsibilities
    Strategy and Planning

    Assist in the design, development and delivery of administrative services to Britam 
    Develop and monitor the operational plan and related administration budgets to ensure that costs are maintained within approved budgets.
    Monitor the implementation of all policies, practices, and procedures relating to managing facilities and ensure these comply with legal laws and/or regulations 
    Ensure that administrative policies are maintained and that services are delivered efficiently, effectively and in line with the laid down processes and procedures.

    Asset Administration

    Oversee the maintenance of office facilities and equipment including identifying vendors, overseeing the management of selected vendors to provide timely repair and maintenance of all Britam’s office equipment and furniture.
    Liaise with Supply Chain Management for sourcing of service providers to manage and maintain Britam assets 
    Initiate the asset disposal process by instructing service providers to manage and maintain County assets including property and housing.
    Liaise with the Head of Supply Chain Management to coordinate the disposal of obsolete assets.
    Analyse the value of proceeds from the disposal of the assets and report to the Head of Finance.

    Transport and Fleet Management

    Oversee the development and implementation of Britam’s fleet administration standards and vehicle operating policies including vehicle maintenance, vehicle tracking, driver, speed and fuel management as well as health and safety management.
    Prepare the annual budget and periodic reports on vehicle operating costs.
    Advice on the purchase or lease of vehicles and equipment.
    Oversee the maintenance, repair, replacement and disposal of Britam vehicles.
    Oversee risk management training including safety and accident prevention programs.
    Ensure Britam’s vehicles are adequately covered.
    Identify suitable vendors to provide timely repair and maintenance of all Britam vehicles.

    General Administration

    Provision of offices to Britam staff
    Oversee general office management
    Establish an efficient record, filling and tracking system for all office inventory, mails and file, monitor their movement and effective correspondence. 
    Ensure bills are processed for payment.
    Delegated Authority as per the approved delegated authority matrix

    Key Performance Measures

    As described in your Personal Scorecard

    Knowledge, experience and qualifications required

    Bachelor’s degree in Business Administration or a related field
    4-6 years working experience in a management position

    Technical/Functional competencies

    Excellent customer service skills
    Knowledge in Diversity management
    Ability to drive change
    Project Management
    Stakeholder Management
    Report writing-ability to develop reports 
    Strategic Planning
    Leadership and management-ability to lead teams, mentor and coach staff 
    Performance Management and team building 
    Decision making –ability to make strategic decisions in a timely and effective manner
    High moral and ethical standing
    Highly motivated

    Closing date: 26 May 2022

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    Use the link(s) below to apply on company website.  

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  • Credit Control Associate

    Credit Control Associate

    Key responsibilities:

    Perform monthly reconciliations for all debtor balances between the Line of Business systems and ERP.
    Prepare an aging analysis as part of the credit control report to intermediaries.
    Collect all outstanding debt from intermediaries and/or customers within the credit control policy.
    Circulate debtor statements to intermediaries and engage with the Sales team on collection pipelines.
    Prepare demand letters for issuance to intermediaries and/or clients
    Perform regular visits to intermediaries and clients for statement reconciliation and collection of outstanding premiums.
    Allocate all premiums received within 2 days from date of receipt.
    Advise underwriters to debit or intermediaries to share allocation schedules and engage with cashiers for prompt receipting.
    Generate accurate intermediary statements. Analyze and reconcile all intermediary statements and circulate on a monthly basis to all stakeholders to facilitate collection.
    Ensure prompt and accurate payment of commissions to intermediaries.
    Create and post commission payment vouchers in Line of Business systems and allocate to the respective intermediary statements.
    Ensure timely resolution of all intermediary queries. Manage an issues tracker, updated daily with all issues raised.
    Timely processing and payment of premium refunds, Risk management fees, Loyalty, and incentives to Fas/IFAs and Sales Team

    Key Performance Measures

    As described in your Personal scorecard

    Knowledge, experience, and qualifications required

    Bachelor’s degree in a business-related field
    CPA(K) or other similarly recognized accounting profession qualification
    2-3 years of accounting experience in a similar role
    Knowledge of ERP AP system and/or experience in using Oracle Financials would be an advantage
    Strong computer and business solutions software skills
    Strong analytical and problem solving skills
    Analytical skills

    Leadership category responsibility framework (Core Competencies)

    Emerging Leaders in Britam need to:
    Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets;
    Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
    Ensure that department priorities are adhered to and effectively communicated;
    Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
    Embody a high performance, proactive culture;
    Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness;
    Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
    Effectively set and monitor priorities and objectives for more junior staff;
    Understand and communicate objectives in relation to the larger organizational impact;
    Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
    Appropriately model the company values while setting the pace and energy for delivering;
    Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
    Provide access to accurate and consistent information and services across all channels;
    Ensure a seamless experience for clients;
    Improve service delivery for clients;
    Engage in continuous brand building to become the trusted partners to clients.

    Emerging Leaders Competency Descriptions.

    Presenting and Communicating Information – Speaks fluently; expresses opinions, information, and key points of an argument clearly; presents effectively; response quickly to others ‘reactions and feedback during conversations; projects credibility.
    Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-acitvely shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
    Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
    Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
    Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
    Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
    Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
    Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
    Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
    Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
    Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

    Technical/ Functional competencies

    Knowledge of insurance regulatory requirements
    Knowledge of insurance products
    Sales and marketing management skills

    Apply via :

    britam.taleo.net

  • Corporate Motor Underwriting Associate

    Corporate Motor Underwriting Associate

    Job Purpose and Key responsibilities
    Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counterchecking the terms of the policy as well as reviewing the conditions of the policy.
    Key responsibilities

    Assess the proposed risk within set standards
    Keep detailed and accurate records of policies underwritten and decisions made
    Review proposal forms
    Release policy documents, endorsements, valuation report to clients 
    Communicate with clients on the renewal terms
    Maintain high standards of customer service – responding to clients enquiries; (walk-in clients, telephone and emails)
    Liaise with intermediaries and direct clients on issues relating to their policies
    Apply the credit control policy by ensuring that debit/credit notes raised are mailed and that they reach the clients/intermediaries within the shortest time possible.
    Issue policy documents of general business
    Generate renewal notices for all renewal business 
    Delegated Authority:  As per the approved Delegated Authority Matrix
    Perform any other duties as may be assigned from time to time

    Key Performance Measures

    As described in your Personal Score Card

     Knowledge, experience and qualifications required

    Bachelor’s degree (insurance option preferred)
    At least one year experience in the insurance industry
    Computer literate

    Leadership category responsibility framework (Core Competencies) 
    Emerging Leaders in Britam need to:

    Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
    Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
    Ensure that department priorities are adhered to and effectively communicated;
    Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
    Embody a high performance, proactive culture;
    Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
    Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
    Effectively set and monitor priorities and objectives for more junior staff;
    Understand and communicate objectives in relation to the larger organisational impact;
    Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
    Appropriately model the company values while setting the pace and energy for delivering;
    Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
    Provide access to accurate and consistent information and services across all channels; 
    Ensure a seamless experience for clients;
    Improve service delivery for clients;
    Engage in continuous brand building to become the trusted partners to clients.

    Emerging Leaders Competency Descriptions

    Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
    Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    Adhering to Principles and Values – Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
    Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
    Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
    Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
    Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
    Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.
    Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
    Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
    Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
    Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

    Technical/ Functional competencies

    Knowledge of insurance regulatory requirements
    Knowledge of insurance products
    Sales and marketing management skills
    Diplomatic in handling client relationship

    Apply via :

    britam.taleo.net

  • Retail Corporate Sales Executive

    Retail Corporate Sales Executive

    Job Purpose:
    Responsible for growth of Individual life and investment-linked business to meet annual business targets
    Key responsibilities

    Acquire individual life and investment-linked business by identifying and exploiting business opportunities 
    Preparation of investment-linked quotations 
    Make investment-linked presentations to prospective clients 
    Develop and maintaining good working relationships with Financial Advisors 
    Delivering good customer service by responding swiftly to queries and concerns from Financial Advisors and clients 
    Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products
    Participate in introducing and promoting new products  
    Prepare weekly reports as required 
    Regular training of Financial Advisors 
    Credit control management of Group Life debtors   
    Participate in formulation of operating plans within the department
    Liaise internally with other members of the team to ensure effective and efficient execution of client’s requests
    Perform any other duties as may be assigned from time to time

    Knowledge, experience and qualifications required

    Bachelors’ degree in a business-related field
    Professional qualification in Insurance (ACII, AIIK)
    2-4 years’ relevant experience in the insurance industry

    Technical/ Functional competencies

    Knowledge of insurance regulatory requirements
    Knowledge of insurance products
    Sales and marketing management skills

    Apply via :

    britam.taleo.net

  • IFA Unit Manager (5 Positions)

    IFA Unit Manager (5 Positions)

    Job purpose
    Role holder will be responsible for recruitment and management of Independent Financial Advisors (IFA) as prescribed in Britam as well as ensure key performance indicators for the unit are met.  This role will report to the Head of Retail Independent Financial Advisors (IFA).
    Key responsibilities

    Drive the achievement of the revenue budget for the Unit with a key focus on Ordinary Life and Investment Linked products.
    Contribute to Single Distribution business model of selling all lines of products as per agreed targets.
    Select, recruit and train sales force on products, prospecting, closing and persistency.
    Recruit, train, and mentor the Independent Financial Advisors in your team.
    Inspire and motivate the sales team to achieve a successful sales career and a high-performance culture
    Train and motivate the sales force in providing appropriate financial solutions to prospective clients
    Prepare and submit daily, weekly and monthly production performance reports
    Monitor and maintain policies persistency though efficient customer service and retention
    Identify and grow new markets, grow the existing ones and guard them from competition.
    Ensure business is conducted in an ethical manner with zero tolerance to fraud.
    Grow and defend Britam’s market share position.
    Formulate and implement strategies that ensure IFA’s are well versed with Britam products
    Establish and implement strategies to increase sales, lower costs, and obtain greater efficiency.
    Ensure the IFAs adheres to Britam Credit Policy and all other policies and guidelines.
    Protect and safeguard the company against reputational and financial risks

    Working Relationships
    Internal Relationships:

    Accountable to the Head of Retail Independent Financial Advisors
    Required to liaise and work closely with the other departments such as sales training and Retail Sales Executives

    External Relationships:

    Britam customers
    Insurance sector players

    Key Performance Measures

    Production, Life Persistency & Business Retention, Recruitment & Training and People Management

    As prescribed in the contractual agreement

    Job Location
    Nairobi, Kisumu, Nakuru, Embu, Eldoret
    Knowledge, experience and qualifications required

    A business related degree is a minimum requirement or its equivalent
    Minimum 3 years’ experience in Life Insurance Unit Management added advantage
    Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM will be an added advantage.
    Excellent leadership, communication and interpersonal skills
    Above average computer skills

    Apply via :

    britam.taleo.net

  • Underwriting Associate-Branch Operations FA Operations Associate

    Underwriting Associate-Branch Operations FA Operations Associate

    Job Purpose
    Assist in underwriting and risk assessment within the set standards of service to ensure quality and timely service.
    Responsible for delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision-making process.

    Corporate Business

    Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise;
    Prepare quotations as per authority matrix;
    Custodian of underwriting documents e.g.Comesa cards
    Conduct Risk surveys for small risks as per the authority matrix;
    Prepare and issue certificates and cover notes where necessary;
    Ensure timely preparation and dispatch of policy documents including valuation reports, debit, credit notes & endorsements and authorizing them within agreed and set authority limits;
    Implement credit control policy and ensure that premiums are debited and collected as required;
    Ensure receipting of premium collections, daily banking as well as preparation of premium reports for all lines of business as applicable;
    Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate;

    Retail Business

    Conduct 1st level underwriting of new business /by carrying out completeness and accuracy checks to ensure data was captured accurately in the application and systems;
    Scanning and indexing of customer instructions;
    Receipting(cheques/standing orders/check-offs) and posting payments in LOB system;
    Preparing Daily Premium reports;

    Advise Policy Administration on dishonored cheques and write letters to customers regarding the same;

    Processing refunds/canceled policies/deductions after maturity, claims, and surrenders;
    Forward issued applications to registry;
    Hold briefing in the event the customer service assistant is absent by performing that role/tasks.
    Perform any other duties as may be assigned from time to time
    Delegated Authority: As per the approved Delegated Authority Matrix
    Prepare quotations in collaboration with the CSE
    Drive customer self-service by encouraging all walk-in clients to sign up to the customer portal and offer the necessary support.
    Ensure business retention by taking initiative to conserve cancellations and surrenders before processing customer instructions.
    Bachelor’s degree (insurance option preferred)
    At least one year experience in the insurance industry

    Technical/ Functional competencies

    Knowledge of insurance concepts
    Knowledge of underwriting processes and procedures
    Technical competence in underwriting insurance risks
    Knowledge of insurance regulatory requirements

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Retail AMC Sales Executive Retail Health Corporate Sales Executive Retail Corporate Sales Executive -Ordinary Life & Investment Linked Products Branch Manager ( 3 Openings)

    Retail AMC Sales Executive Retail Health Corporate Sales Executive Retail Corporate Sales Executive -Ordinary Life & Investment Linked Products Branch Manager ( 3 Openings)

    Job Purpose:
    Assist in maintaining relationships with FA and IFA Network channels on an ongoing basis.
    Key responsibilities

    Ensure preparation of client proposals on a timely basis
    Maintaining relationship with the FA & IFA network to ensure sales target are met
    Maintain potential client database and provide such information as required by management
    Provide Customers with high service standards 
    Provide regular training to the Britam branch Network and the IFA network
    Assist in conducting market research
    Support AMC UG as per Hub and Spoke model
    Perform any other duties as may be assigned from time to time
    Delegated Authority:  As per the approved Delegated Authority Matrix

    Knowledge, experience and qualifications required

    Bachelor’s degree in a business-related degree
    At least one year of experience in a similar position

    Technical/ Functional competencies

    Knowledge of investment classes
    Customer, market, and competitor understanding
    Effective negotiation skills
    Excellent organizational and analytical skills
    Report writing skills

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • Head of HR Hub & Shared Services HR Business Partner

    Head of HR Hub & Shared Services HR Business Partner

    Job Purpose:

    Role holder will be responsible for reviewing HR operations and processes to build the HR Services hub focusing on providing exceptional HR service delivery.
    Responsible for developing reward and benefits strategy and policies and continuously reviewing to ensure they are competitive based on the market and industry. The role holder will ensure all rewards and benefits strategies and policies comply with all regulations guiding the industry and individual countries.
    Role holder will provide leadership and support to the total reward strategies and agenda with emphasis on salaries, bonuses, pensions, medical insurance and other staff benefits framework and processes that are aligned to the business strategy and values.
    Role holder will be responsible for providing leadership to the Administration function of the company ensuring the smooth operations and support to the business and employees and transforming the function

    Key responsibilities
    Total Rewards 

    Provide strategic leadership and administration for employee total rewards and propose innovative strategic initiatives in employee compensation and benefits and other related HR services.
    Direct staff communications and education campaigns related to benefits with a view to improving employee experience, operational efficiencies, and implementing opportunities for cost savings.
    Oversee the compensation administration and the benefits administration functions to ensure proper benchmarking, research, and market competitiveness on the HR hub services 
    Ensuring compliance with all the necessary statutory regulations and legislations in the various jurisdictions where the Group operates.
    Efficiently manage all administrative functions related to remuneration and benefits systems and structures at Britam. Responsible for ensuring that all staff are registered in all applicable benefits schemes.
    Assess benefits, compensation, and compliance needs in consultation with HR business partners.
    Research and make recommendations on compensation and benefits based on remuneration trends and best practices.

    HR Services Hub

    Lead strategic initiatives designed to ensure long-term process improvement, cost reductions, and increased efficiencies.
    Oversee the establishment of key Service Level Agreements for HR Services and quality targets. Understand varying business needs and priorities; align HR operation priorities and ensure stakeholder expectations are met.
    Collaborate with key stakeholders and related key departments on total rewards design, performance, employee experience improvements, and operational excellence including quality assurance
    Drive operational performance and service excellence within the HR Shared Service team and monitor the performance of the team against performance/quality standards defined.
    Provide support and guidance to HRBPs, HR functional areas, managers, and employees on internal procedures and processes related to the different HR services and processes. Work with business leaders and HR Leads to utilize the HR service delivery capabilities at their fullest potential
    Partner with other HR areas to promote education efforts that drive employees and managers to fully utilize available systems and tools as well as support in driving compliance to the relevant employment regulations, legislation, and policy requirements 
    Drives optimization of HR technology and processes and ensures that we simplify and create an exceptional customer experience in all tasks undertaken in HR Services Hub.
    Lead alignment between IT, Finance, HR Shared Services in order to drive optimization of available and planned HR systems and technologies
    Establish and maintain the Staff records central registry for documentation and staff files – electronically and physical records. Responsible for employee static data and data quality including continuous data cleanup for data integrity
    Audit lead for the HR function coordinating all the HR functional areas for ensuring compliance with statutory and legal requirements

    Administration

    Overall, in charge of managing and coordinating the general administration functions to ensure the efficient and effective operation of the Britam activities. This includes ensuring that adequate utilities and facilities are provided in a timely and cost-effective manner
    Transform the administration function in delivering asset and facilities administration, and general office management including utilities, transport, and travel management for the company
    Lead alignment between IT, Finance, procurement, and HR Shared Services in order to drive optimization of administrative support and costs
    Provides active leadership, strategic direction, and the day-to-day guidance, coaching, and mentoring to team of HR Hub and Share Services team leaders and team members

    Key Performance Measures

    HR Internal Process NPS
    Employee Net Promoter Score
    HR Service Delivery Score
    Compliance 
    Maintain approved/budgeted costs for the establishment for FTE (%)
    Staff Cost to NEP Ratio

     Knowledge, experience and qualifications required

    Bachelor’s degree in business, HR or related field required. A HR certification is preferred
    7-10 years professional work experience in human resources and a minimum of 3 years management experience, with direct leadership of leading a HR shared services function. Experience in benefits and compensation and/or HR technology is essential
    Strategic mindset with the ability to be a hands-on team player and solid leadership and change management and coordination skills
    Demonstrated ability in handling highly sensitive and confidential matters effectively and discreetly.
    Lean process-oriented, with the ability to drive efficiency and scale without jeopardizing the employee experience.
    Collaborative decision-making skills and ability to work cooperatively with others both within the HR functional areas and HRBPs as well as other stakeholders throughout the organization.
    Experience and knowledge in one-on-one coaching and group conflict resolution, effective negotiation and operational processes, and quality assurance exposure
    Proven leadership and experience managing effective relationships and communicating with management at all levels.
    Extensive knowledge of applicable employment and labour laws as well as other relevant compliance requirements

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Brand & Communications Manager (Re-advertised) Head of Corporate Governance

    Brand & Communications Manager (Re-advertised) Head of Corporate Governance

    Job Purpose and Key responsibilities

    Responsible for spearheading management of the company’s image and reputation through strategic corporate communication, establishing and managing strategic public relations plans and plays a role in protecting and enhancing the department/company’s public reputation and ensures the quality and integrity of messages presented in corporate publications.
    The role holder will also be responsible for developing, maintaining, and implementing Britam corporate brand strategy, architecture, guidelines, and the communications strategy and ensure consistent alignment of all the company’s product, corporate communication, and customer touchpoints to the brand guidelines.
    The role holder is responsible for the development and implementation of the internal communication strategy for the company and plays a strategic role in employee engagement and culture transformation.
    The role holder will be required to manage relationships with Brand and PR agencies and handle all media-related queries to protect and maintain a good brand image to existing and potential customers.

    Key responsibilities

    Developing and implementing internal and external communication strategies for the company aligned to the mission and business goals of Britam;
    Initiate and manage the PR and Communication budget with clear targets on Return On Investment;
    Managing PR, Communication, and reputation management for the company in potential or full crisis situations to ensure brand equity is not affected;
    Media liaison role, responding to enquiries from media, organizations, and the public on general and specific issues affecting the company and collaborative initiatives including publication of media releases;
    Researching, writing and distributing press releases to targeted media aimed at enhancing the corporate brand of the company;
    Proactive media engagement, including pitching stories to media to enhance the corporate reputation of the company;
    Preparing and supervising production of promotional videos, documentaries, photographs, films and multimedia programs;
    Manage content for the company’s internet and intranet platforms;
    Regular engagement with Britam stakeholders i.e. segment leaders, to source for potential information to be communicated;
    Drafting speeches, speaking notes, and backgrounders for Senior Executives;
    Formulating communication policies and procedures to guide the development, approval, sharing and custody of company information;
    Work with Britam media monitoring agencies to enable them to deliver as per their mandate;
    Contribute to monitoring competitor trade and activities and proposing counter activities for major threats;
    Work closely with Marketing to ensure all marketing materials adhere to brand and communications strategy and policy;
    Providing strategic input and direction for the brand, developing style guides, templates, and other materials, and advising internal and external stakeholders on issues relevant to the brand;

    Internal Communications

    Design and execute an internal communication strategy and plan that drives employee engagement and helps build a vibrant culture in Britam to promote connectivity among staff across the organization, drive bottom-up and top-down communications, and enable clarity and consistency around change management.
    Staff communication to increase staff understanding of our organizational strategy and priorities for our people, supporting consistent and coherent communication in all our countries of operation.
    Maximize use of digital tools and virtual events to engage staff across the organization to create connection, bottom-up opportunities for feedback, and better clarity about organizational initiatives including townhalls, roadshows and any collaterals for key people agenda initiatives
    Drive culture and positive energy through effective internal staff communication as a critical contributor to the cultural transformation in Britam. 
    Change Management. Facilitate change management by working cross-functionally across multiple teams—in close partnership with the People function and senior leadership to ensure organizational initiatives and projects are successfully communicated to employees and stakeholders on a timely basis and through multiple channels.
    Strengthen our employer brand by working with HR to champion staff engagement forums that amplify inspiring employee stories and experiences to drive improved internal branding and our talent brand externally as part of Life@Britam.
    Produce high employee communications including a variety of internal and executive communications including presentations, announcements, advertisements, e-shots and campaign briefs, and collateral for people agenda initiatives and to be delivered across a variety of communications channels.
    Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard. 

    Key Performance Measures

    Brand Equity Score
    Brand Net Promoter Score
    Growth in share of voice
    Voice of the Employee Score (Employee Net Promoter Score- ENPS)
    Brand Index – Talent Index, Employer ratings
    As described in your Personal Scorecard

    Knowledge, experience and qualifications required

    Relevant Bachelor’s Degree; MBA is an added advantage.
    Professional communication qualification e.g. IPR/PRSK or equivalent.
    7-10 years’ experience in a similar position; 4-5 of which should be in a managerial capacity in a busy environment. Commercial and general management experience in a company of approximately similar size.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Emerging Consumer Markets – Regional Sales Executive Contract ( 2 Positions)

    Emerging Consumer Markets – Regional Sales Executive Contract ( 2 Positions)

    Reporting to the Corporate Sales Executive – FA channels, the role holder will be responsible for developing assigned channel branches, growing regional presence & production, diversifying product portfolio, providing sales related support to the assigned Region and procuring direct business with an aim of growing the revenue and number of customers within the emerging consumer segment.
    Key responsibilities

    Sourcing of business opportunities for EMC business
    Manage relationships with clients, intermediaries and partners
    Participate in conducting market intelligence and initiate proactive and reactive business growth and retention initiatives 
    Assist to gather marketing intelligence and statistics to facilitate development of strategies to give the company a competitive advantage in Micro insurance space 
    Participate in product development lifecycle
    Follow up on incentives for the channels to ensure they are correctly processed and paid on time
    Adhere to sales tools uptake and usage for channel growth, reporting and management
    Diversify emerging consumers’ product portfolio to meet risk protection & investment needs of target consumer segments.
    Create and manage and retain winning partnerships with key product delivery stakeholders
    Manages relationships with the channel clients and intermediaries 
    Manage sales costs to ensure profitability
    Ensure the credit policy for the company is adhered to
    Ensure retention of clients, intermediaries and partners as per segment targets
    Perform any other duties as may be assigned from time to time.

    Key Performance Measures

    Drive increase in number of customers 
    Drive increase in number of EMC Fas producing from the region
    Drive increase in number of regional sales and growth
    Manage retention of clients in books for business sustainability
    Drive increase in EMC top-line sales in a profitable manner as per set targets

     Knowledge, experience and qualifications required

    Degree/Diploma in a business related field
    Professional qualification in Insurance (ACII, AIIK) an added advantage
    COP Compliant
    At least one year experience in the financial sector and an added advantage in the insurance industry and in  sales position

    Technical/ Functional competencies

    Knowledge of insurance regulatory requirements
    Knowledge of insurance products
    Sales and marketing management skills

    Apply via :

    britam.taleo.net