Company Address: Address Britam General Insurance Elgon Road, Upper Hill. Nairobi.
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Case Management Officer Corporate Health CSE Counter Fraud Officer
Job Purpose: Controlling and Managing policies through case management to ensure quality and cost effective care, client service, provider management, processing and payment of EMC claims. Key responsibilities: Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration. Interact with clients and service providers to ensure that the care is given…
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Bancassurance Relationship Manager
Job Purpose: The role holder will be responsible in leading and managing the assigned banks to distribute profitable Britam products and business through coordinating with the bancassurance head office managers, Bancassurance Officers and relationship officers to generate revenues for all lines of businesses. The role holder will work together with the regional team to support…
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Forensics Data Analyst Project Implementation Auditor
Job Purpose: Data Analytics Analyst is responsible for monitoring transactions, accounting paperwork, and operation activities with an aim of identifying and detecting any suspicious and/or fraudulent transactions and activities within the organization. Key responsibilities: Development and automation of exception reports for integral business processes within the organization. Identify suspicious patterns and trends through the monitoring…
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Senior Claims Officer
Job Purpose: The Senior Claims Officer role is responsible Ensuring that claims are accurately assessed, processed and paid in accordance with company regulations and standards, through processing, review and approval of claims and provision of guidelines and direction to the staff in the claims sub-sections. The role holder is responsible for reviewing clients’ claims and…
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Assistant Manager Branch Operations Intermediary Operations Assistant
Job Purpose: Responsible for management of branch operations in accordance with set SLAs. Key responsibilities: Oversee day to day running of the branch operations i.e. claims, underwriting, customer services in accordance with set SLAs. Ensure customer complaints and other enquiries are handled speedily and effectively to ensure customer satisfaction for all lines of business in…
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Business Development Officer (EMC)
Job Purpose: Reporting to the Head Of SMEs & Alternate Channels, the role holder will be responsible for developing assigned channel(s), growing regional presence & diversifying product portfolio to provides sales related support to the assigned distribution channel(s) and direct business with an aim of growing the revenue and number of customers within the emerging…
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Customer Service Assistant
Job Purpose: To ensure the provision of consistently high quality Customer experience through quality service interactions by the Contact Centre team in compliance with overall Service strategy and standards while ensuring full accessibility and availability of the Centre to Customers. Key responsibilities: Adherence to Contact Centre Services in order to maintain high level performance of…
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Senior Quality Assurance and Reporting Officer
Job Purpose: The Role holder will be responsible for assessing the quality of service delivery across all customer contact points within contact centre as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience. Key responsibilities: Analyze/audit service incident data, emails, voice recordings, and customer surveys…
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Business Strategy Support Analyst Sustainability & Investor Relations Manager Assistant Manager, Medical Contact Centre Cloud & Mobile Software Developer
Job Purpose: The role holder will be responsible for providing relevant insights that help the organisation make better decisions, identify possible new growth initiatives, and build a pipeline of opportunities for partnerships. They will gather, review, and test data and apply measures to provide solutions to critical business issues and decisions. He/she will ensure that…
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ICT Business Partner
Job Purpose: The role holder would Champion Britam’s Technological transformation within the Corporate Segments. Key responsibilities: To be the strategic adviser to the Corporate Segments leadership on how to leverage on IT as a strategic enabler of business. Lead delivery of IT components of all IT strategic initiatives within the Corporate Segments. Collaborate with the…