Jobs Kenya

Company Address: Address Bridge International Academies P.O Box 78105-00507 Tulip House, Ground Floor Mombasa Road Nairobi, Kenya

  • Data Officers

    Data Officers

    Do you believe that every child deserves the same quality of education no matter where they live, or who their parents are? Do you think that we need innovation in education? Do you want to challenge the status quo? Then join us!
    Bridge is now the largest education organization in Africa and one of the fastest growing social enterprises in the world. We are looking for passionate, dedicated and energetic people to join our rapidly growing organization. If you believe in our mission and are looking for a fast-past, always changing working environment with room to grow and learn, we are looking for you!
    People Operations at Bridge
    People are at the core of what we do, from the teachers in our academies to software developers building our tech platform – and we do it at massive scale with rapid growth. The People Operations team is the key in unlocking “people potential” towards achieving our company’s goals. We believe in:

    Focusing on operational excellence and execution – we want to make our employees’ and their managers’ lives simpler, and give them the tools and support to be successful. We must excel first and foremost on service delivery.
    Using analytics/data to drive key decisions and continuous improvement – across core HR competencies like compensation, performance, talent, we believe that an analytical approach will enable us to attract, reward, and retain top performers.
    Aligning with the company’s strategic objectives – we are all playing for the same team. The human resources function, along with finance, operations, legal, and other functional areas, should be fully in sync.

    About the Role
    The Data Officer will streamline data management processes across the People Operations department through verification, validation and review of data operations. Additionally, the role will include supporting of all teams handling academy staff to automate processes to reduce manual intervention of data and drive user requirements to improve management of information. The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.
    What You Will Do

    Report People Operations support (excel skills will be crucial) Academy Operations, Talent Acquisition etc.
    Clean and upload data from Academy operations
    Review Academy operations data to establish candidate qualifications for teacher training
    Track candidate workflow steps on the various stages candidates are in the academy recruitment and training process
    Use Google apps for data process automation so as to reduce manual interventions
    Audit personnel data on Navision versus physical files on an impromptu basis to check on credibility
    Act as a link between people operations team and software team to communicate new system requests
    Audit, validate and upload new academy staff details on Navision
    Conduct ad-hoc data analysis on various People Operations data
    Drive user requirements and test new workflows and system changes
    Provide Navision data enquiries and support
    Report server & portal reviews and link to existing People Operations and Academy reports.
    Assist in payroll related matters, review and provide timely inputs
    Provide People Operations Annual Audit support
    Continuously improve existing systems/ processes by being creative and developing dashboards and business requirement documents for system changes

    What You Should Have

    Degree from a recognized university in Computer Science, Statistics, Mathematics, Economics, BBIT or related course
    2-3 years relevant work experience (exposure to systems/ERPs esp. HR/Payroll systems added advantage as well as experience in process design and/or documentation)
    Experience working within a fast-paced environment
    Data Management and Data Analysis experience
    Experience in MS dynamics Navision a plus (or any other enterprise level ERP system)
    Experience working with Google Apps to automate processes
    Solid written and oral communication skills
    Analytical thinking and critical analysis skills
    Data analysis skills and knowledge (experience working with data tools such as Excel, Google sheets etc. – both open source and enterprise)
    Ability to quickly troubleshoot problems

    You’re also
    A detailed doer– You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.

  • Revenue Assurance Manager

    Revenue Assurance Manager

    Do you believe that every child deserves the same quality of education no matter where they live, or who their parents are? Do you think that we need innovation in education? Do you want to challenge the status quo? Then join us!
    Bridge is now the largest education organization in Africa and one of the fastest growing social enterprises in the world. We are looking for passionate, dedicated and energetic people to join our rapidly growing organization. If you believe in our mission and are looking for a fast-paced, always changing working environment with room to grow and learn, we are looking for you!
    What You Will Do:

    Fighting fraud at our academies – This will be your number 1 priority and main KPI. Bridge academies often operate in low income areas therein employing staff and receiving payments from our parents and customers. You will be responsible to design and oversee the processes and control mechanisms that will help Bridge prevent fraud, detect it, investigate on it, recover/take action on it where applicable
    Internal control – Bridge has set systems and processes across its organization (cash advance, reconciliations, procurement processes etc.). You will have the responsibility to make sure policies and processes are well set across the organization, you will independently ensure that these are water-tight and discreetly investigate on non-compliance and report to the People Operations, FD and MD on your findings and recommendations.
    Billing and Payment Communication– As Revenue Assurance Manager you will ensure customers are always communicated to about their bills and balances and that all such communication is effective, accurate, and timely. This requires close collaboration with our Customer Experience, Customer Care and Software Teams. You will ensure the correct fee amounts are communicated to parents (meaning no errors in SMS or fees posters) and in ensuring that all staff and parents understand the fees. Likewise, the Revenue Assurance Manager is tasked with ensuring different promotions along with extensions are executed correctly and clearly.
    Correct Billing Execution and Pupil Status– The Revenue Assurance Manager must ensure that pupils receive the correct bills and that Operations Staff understands correct billing policy. For example, pupils who do not attend class in a particular period are not billed for that period.
    Managing Billing Issues with Customer Care– as the team that receives the majority of billing-related issues, the Revenue Assurance Manager must work closely with the CC team to ensure they are able to handle billing issues in a correct and effective manner. You will also train CC Associates and follow-up with CC Management on proper CRM ticket recording.
    Pupils Not Allowed in Class– Bridge doesn’t allow pupils in class without up-to-date accounts. Simply put – if they are allowed in class without paying, Bridge will never receive any revenue from their parents. You will be responsible for communicating this policy to academy personnel, creating and managing processes for field-based teams to identify, report, and prevent these pupils from attending class, and ensuring proper disciplinary follow through is made.
    Payment Rates and Trends– Bridge receives payments every day of the month. The Revenue Assurance Manager is tasked with analyzing the day-to-day payment trends to determine if there are any issues or less than optimal execution.
    Payment Methods– as the core deliverables are operationalized, the Revenue Assurance Manager may come up with enhanced or improved payment methods that limit fraud. The Revenue Assurance Manager will work closely with the rest of the Finance team, Customer Experience and other teams to come up with alternative payment programmes and methods.
    Feeding Programme – The Revenue Assurance Manager will liaise with Operations to make sure collection of rents is up to date and review the rent margins vis-à-vis academy feeding programme collections and profitability to ensure optimization
    Uniforms– The Revenue Assurance Manager will support the Operations team by applying uniform fee waivers where applicable and oversee the back-end movement of uniform orders from a finance point of view (returns, refunds etc.). The RA Manager will also monitor the uniform profit margins and flag any inconsistencies.

    What You Should Have:

    Bachelor’s degree in finance, economics, business administration or any accounting related field
    CPA (K)
    5 years’ experience in audit or project management
    Excellent analytical skills and with an affinity for numbers
    Excellent Excel skills
    Eye for detail
    Project management training (Prince II, Six Sigma, Operational Efficiency etc.) as an added advantage
    Leadership potential
    Good communication skills

    You’re also

    A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
    A creative problem-solver– Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our
    A customer advocate– Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
    A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.

  • ICT Communications Assistant Internships

    ICT Communications Assistant Internships

    Join Us!

    Do you believe that every child deserves the same quality of education no matter where they live, or who their parents are?
    Do you think that we need innovation in education?
    Do you want to challenge the status quo?

    Then join us!

    Bridge is now the largest education organization in Africa and one of the fastest growing social enterprises in the world. We are looking for passionate, dedicated and energetic people to join our rapidly growing organization.
    If you believe in our mission and are looking for a fast-past, always changing working environment with room to grow and learn, we are looking for you!

    About the Role:

    The IT Department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop and mobile support to all business users.
    The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision throughout the business.
    The Communication Assistant, will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions while ensuring that lines of communications with Academies are open and working.

    Roles & Responsibilities
    The role holder will work collaboratively within the IT Team to achieve the following:

    Provide first point of IT Support contact for all Bridge staff, covering all Mobile lines, software, smartphones and tablets, as well as any associated peripherals.
    Assist with troubleshooting and reporting on mobile line related issues as first level of contact and where relevant feedback with relevant managers on course of action to remedy faulty situations.
    Assist in maintaining proper inventory by ensuring that all reconciliation on asset registers are done within 7 days of confirmed changes. Including weekly reports on status and utilization of airtime.
    Assist in the compilation and maintenance of an accurate inventory of academy related hardware and ensuring that records are kept up-to-date within the service desk system.
    Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.
    Manage service desk tickets, planning and prioritizing according to stipulated staff and vendor SLA systematically to minimize backlog and ensure operational efficiency.
    Expedite problem/ issue resolution on mobile and smartphone related tickets, notifying or forwarding to the relevant suppliers/managers in a timely manner.
    Work with colleagues to monitor performance of Bridge Academy communication systems, ensuring that issues are appropriately detected, reported, escalated and resolved.
    Assist with other operations administrative function including leave and payment tracking

    Professional Attributes

    Must be highly driven, organized and a great team player
    Excellent communication (both verbal and written) skills
    Planning and organizing skills
    Able to operate with minimal supervision
    Able to manage time effectively and set priorities appropriately
    Troubleshoot issues in all our academies as assigned by supervisor

    Essential Requirements 

    Working technical knowledge of current protocols, operating systems and standards
    Software and hardware troubleshooting
    Windows desktop (7/8/10) experience
    Microsoft Office 2010/2013 support
    Active Directory administration
    Experience working and training on a variety of IT subjects and applications
    First degree in Information Technology with 1-3 years’ experience

  • Senior IT Officer

    Senior IT Officer

    Job Description
    Information Technology at Bridge
    The IT Department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop and mobile support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision throughout the business.
    Overview Of Position
    The Senor IT Officer role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems. The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.
    What You Will Do
    The role holder will work collaboratively within the IT Team to achieve the following:

    Provide first point of IT support contact for all Bridge staff, covering all hardware, software and associated peripherals.
    Deploy computers, academy technology, and associated peripherals including new installations and redeployment of existing equipment.
    Install and configure operating systems and software to agreed standards under the direction of the Director of IT and other senior IT personnel.
    Manage the local area network and internet connection
    Recommend, source, install, and maintain network equipment such as firewalls, routers, and switches
    Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures.
    Maintain an accurate inventory of hardware and software, and ensuring that records are kept up-to-date within the service desk system.
    Ensure network security through installation of appropriate hardware and software, as well development of IT policies
    Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers, or partner organisations as required.
    Report on incidents as reported in the service desk and recommend remedial action to avid recurrence or reduced downtime.
    Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
    Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
    Work with colleagues to monitor performance of Bridge systems, ensuring that issues are appropriately escalated and resolved by the second level of support.
    Supervise, train, and mentor junior staff members in all of the above.
    Provide technical assistance to project teams and undertake technical project roles when required.
    Manage IT infrastructure improvement projects, including scheduling and budgeting.
    Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.
    Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
    Provide at all times a professional, courteous and rapid response to individual users.

    What You Should Have

    A Degree from a recognised university with top marks in Computer Science or a related discipline
    4 – 6 years relevant IT/industry work experience
    Experience working within a fast-paced environment
    Relevant Microsoft certification
    Excellent technical knowledge of PC/Mac hardware
    Working technical knowledge of current protocols, operating systems, and standards
    Software, hardware and network troubleshooting skills
    Windows desktop (7/8) and Windows Server (at least 2008) experience
    Microsoft Office 2007/2010 and GSuite support
    Active Directory administration
    Understanding of cloud services e.g. VM Ware and AWS
    Experience working and training on a variety of IT subjects and applications
    Knowledge of Android technologies, Smart Phones, LAN and Wi-Fi configurations
    Ability to work under pressure

    You’re also
    A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.

  • Global Teacher Quality Manager

    Global Teacher Quality Manager

    About the Role
    The Global Leadership & Development Team ensures that our frontline staff (Teachers, Academy Managers, and Principals) possess the knowledge, skills, and mindsets necessary to be leaders in their roles and achieve access to excellent education for children across the globe. We accomplish this though providing professional development support and tools for the 5000 teachers and 540 Academy Managers/Principals works wide. We accomplish this through globally building a myriad of interventions that are executed locally including but not limited to: initial training, ongoing coaching support, continued professional development opportunities, supporting knowledge sharing, building tools, training-the-trainers, and fostering communities of practice.
    In joining the Leadership & Development team you are joining the group charged with ensuring that our frontline staff are exceptional leaders who are energized and empowered to ensure the kids in their communities and classrooms receive an excellent education. The team is laser focused on outcomes, inherently collaborative in nature, loves fostering the leadership in others, is unwaveringly committed to ensuring a quality education for our pupils, are lifelong learners, get excited about creating incredible learning interventions that drive positive behavior and mindset change in adults. You will flourish on this team if you are: a team player, hyper-focused on results, flexible in a dynamic environment, and have fun while working hard.
    Responsibilities

    Ensure our teacher quality is second to none
    Assess the impact, through routine data analysis and in person observation, our teachers are having on the lives of kids and communities
    Continually improve our global teacher profile to ensure that we are selecting the strongest possible candidates for our classrooms globally
    Conduct a needs assessments of teacher performance to ensure that gaps in performance are quickly addressed
    Collaborate with our learning team to ensure that teacher quality gaps are addressed by the appropriate intervention
    Collaborate across Academics and Customer Experience on the authoring of policy to support strong teacher performance
    Collaborate with M&E team on the measurement of teacher performance and impact
    Build or collaborate on the building of tools for the selection and evaluation of teacher performance

    Requirements

    Possess a natural curiosity that doesn’t settle for the first answer being the correct answer – wants to seek root causes
    Obsessed with the craft (theory and application) of teaching – great teaching is your life’s passion
    Love to immerse yourself in another country and culture to get to understand a situation from multiple perspectives
    Know what makes a teacher great
    Passion for educational excellence
    Strong relationship building skills
    Ability to effectively advocate for teacher quality in a resource constrained environment
    A natural listener
    Experience with classroom teaching
    Bachelor’s Degree in education or sociology
    Willingness to travel 50-60+%

  • Policy and Partnerships Director

    Policy and Partnerships Director

    What You Will Do:

    Report to the Kenyan Country Director to help design policies, build partnerships, and execute strategy to advance Bridge’s goals in Kenya.
    Work closely with the global Policy & Partnerships and Public Relations offices, to ensure continuity and alignment of goals and strategy across Bridge regions;
    Work in partnership with the Government of Kenya to ensure Bridge schools become registered on Alternative Provision of Basic Education and Training (APBET) thus recognizing the safer and more formal platform on Bridge runs its schools in Kenya than other unregistered schools;
    Identify and execute strategies to design, pass, and implement legislation to create Private Public Partnerships (PPP) in education, also known as public charter schools;
    Manage broader strategic stakeholder management with NGO/ donor/ think tank/ academic and other important ‘influencers’ to unlock new funding and advance Bridge’s standing with these important communities;
    Utilize lead management techniques and maintain a detailed and dynamic database of these key influencer communities while tracking progress;
    Network with new and unfamiliar audiences while preparing for and understanding your audience;
    Partner with the in-country team on strategic communications to achieve our goals;
    Work with local, regional and national officials and groups with respect to the Bridge International Academies’ registration, strategic efforts, and related activities;
    Work with key stakeholders on consultative efforts to drive reforms in delivery of education to underserved communities;
    Identify opportunities and work with partners in the private sector to drive efficient service delivery with government schools;
    Identify CSR partners in the private sector to strengthen Bridge International Academies’ market presence and delivery;
    Identify the larger contours of PPP and CSR relationships and be responsible for structuring PPP and CSR contracts;
    Plan, develop, administer and evaluate programs, activities and daily operations related to the governmental affairs support function;
    Coordinate complex interactions with legislators, legislative staff, other local and state officials, federal agency staff and other government officials/staff;
    Establish and implement short- and long-range goals, objectives, policies and operating procedures for the government relations support function; monitor and evaluates program effectiveness; effects changes required for improvement; and
    Lead proactive and reactive media relations, social media, web-based communications, and others as necessary;

    What You Should Have:

    Master’s degree or vast experience in public policy, public relations, communications or a related field;
    Bachelor’s degree in public policy, public relations, communications or a related field;
    Over 10 years’ experience in government, advocacy, or public sector;
    Extensive knowledge of local, state and federal government organization and legislative processes in Kenyan primary education;
    Regular contacts within the ministry of education or equivalent local and state regulatory bodies or easy access to make them;
    Knowledge of local, state and federal government issues related to the provision of primary education in Kenya;
    Demonstrated ability to work with Kenyan media, including local, national and regional media across print, broadcast and online;
    Experience acting as an on-the-record spokesperson;
    Prior experience within a fast-paced, metric driven consulting or educational organization;
    Demonstrated ability to work with Kenyan media, including local, national and regional media across print, broadcast and online;
    Relationships with editors and reporters in Kenyan media;
    Excellent writing skills including the ability to draft press releases, statements, talking-points, and opinion pieces in partnership with Bridge Public Affairs;
    Traditional and social media monitoring and participation skills; and
    Experience working for a political, non-profit, or other social campaigns that concern an idea or a movement rather than a product.

    You Are Also:

    Proactive – You don’t always need supervision and you are a self-starter. Your personal drive to succeed and deliver keeps you working when you may not have a supervisor with you.
    A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
    A networking mastermind– You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.
    A creative problem-solver– Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging around $7 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
    A customer advocate– Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
    A malleable learner -You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.

  • Programme Manager – Schools

    Programme Manager – Schools

    Description
    Do you believe that every child deserves the same quality of education no matter where they live, or who their parents are? Do you think that we need innovation in education? Do you want to challenge the status quo? Then join us!
    Bridge is now the largest education organization in Africa and one of the fastest growing social enterprises in the world. We are looking for passionate, dedicated and energetic people to join our rapidly growing organization. If you believe in our mission and are looking for a fast-past, always changing working environment with room to grow and learn, we are looking for you!
    The Schools Team
    Being a successful school is not just about academic excellence – it’s also about an engaged and committed parent body and community. Bridge takes pride in our customer-centric approach to school and community engagement. This means that we spend a lot of time talking to families, community members, and other stakeholders to understand their needs, aspirations and experiences as it relates to education. The Schools team then implements customer life cycle (pupil, parent and community) and value management programmes. The team also designs and implements pupil, parent and community engagement programmes to drive customer satisfaction, retention and loyalty through effective academy management to help build strong schools that everyone in the community can be happy with and proud of.
    About the Role
    The Programme Manager is responsible for community outreach and programme management of academy programmes. Community outreach involves implementing all programmes across academies with the purpose of attracting new parents to Bridge and developing loyalty among existing parents. Outreach programmes work includes the development, testing, execution, and monitoring of academy advertising, communications, events, programmes, community relations, analysing results and suggesting improvements to future programmes and developing ad-hoc programmes as needed. The Programme Manager must be incredibly organized – a skilled negotiator, relationship builder, and conflict manager, with excellent problem-solving skills with the ability to multi-task and prioritize effectively. The Programme Manager must thrive in fast-paced environments with multiple demands.
    What You Will Do

    Project manage the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programmes, and initiatives to align with
    Bridge’s customer service vision and strategies
    Coordinate all academy-level communications to academy staff, parents, and community members including writing and tracking message content in the form of letters, emails, internal messages, advertisements, SMS, robocalls, and more
    Project manage the production, purchase, execution, and distribution of community outreach materials such as posters, flyers, and signposts across all Bridge communities
    Project manage the execution of all planned academy and community events and programmes including parent meetings, parent-teacher conferences, parent-teacher associations, pupil performances, community events, back to class celebrations, prize giving day/graduations, and more
    Work with global or national PR teams to help prep academies, staff, parents, and/or pupils’ media engagements as needed
    Working with the Regional Managers for successful execution and reporting on Area Managers community engagement deliverables as delegated by the Director.
    Coordination of various departments to ensure the timely and effective delivery of academy day to day work
    Create a culture which embraces high quality customer service across the organisation, ensuring that management systems and processes drive service delivery outcomes
    Manage a team in accomplishing all of these goals; some national travel will be required

    What You Should Have

    Passion for Bridge’s vision of democratizing the right for all children to succeed
    Bachelor’s degree in relevant field, graduate degrees preferred
    8+ years relevant experience including extensive experience in programme management, communications, marketing, advertising, event planning, community relations, and managing a team
    Results-driven, scrappy attitude with a desire for continuous improvement; flexible and ready to work hard, travel, do whatever is needed to get the job done
    Proven success driving growth at a data-driven, customer-facing organisation and ability to operate to scale
    Strong familiarity of the communities Bridge International Academies are in; you have lived or worked in low-income communities for several years and are accustomed to how communities work
    Supreme organisational, critical thinking, and communications skills with impeccable spoken and written English; additional local language skills preferred

    You’re also

    A detailed doer- You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
    A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.
    A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
    A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future).
    You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
    A life-long learner- You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.