Company Address: Address Antwerpen

Data Engineer Customer Service Representative – Portuguese Speaking

About Cigna, Team and Role:

Cigna is a multinational company and a leading global health services provider, dedicated to helping people improve their health, wellbeing and sense of security. We are going through an exciting period of expansion and seek to recruit into our Global Employer Segment which currently employs 8,000 people and has over 30 million customer relationships in more than 200 countries and jurisdictions.
The International Health Data Engineering team is located in the heart of the Global Health Benefits delivery group and is in charge of Cigna’s data integration hub which consumes data from multiple sources including all the policy admin systems, and makes it available to numerous downstream consumers. The Data Engineering team is central in provisioning the data that supports a number of key initiatives, including all the web portals, and multiple integrations both internal and external.
That integration hub is modelled against the Common Data Model to enable delivery of a seamless Digital experience to all our stakeholders, clients, plan members, healthcare providers.
As a Data Engineering team member, you will be analysing data models from other systems against this central data model, and you will determine mapping and transformation logic between them. You will contribute to the development and maintenance of our existing systems, as well as establishing how our data-driven solutions are developed and coded. You will be encouraged to contribute your own ideas and expertise, as well as to keep your skills up to date through training and learning.

Skills/Tasks

Delivery of the commitments of the team you will work in, work with ecosystem, project managers, scrum masters and product owner to ensure that work is completed and that queries, issues, escalations are resolved.
Owning individual mappings for inbound or outbound mapping, own updates to mapping documentation, monitor evolving scope & perform gap analysis, plan and lead workshops, follow-up on CRs to incorporate in plan, manage SMEs and allocate pre-work and research, provide metrics, action data QA feedback.
Write SQL queries to check and validate the results from the mapping workshops.
Validating change requests with full team, perform impact analysis, update and Cigna Data Model
Troubleshooting and problem resolution for MS SQL Server related issues.
Work closely with senior developers to document requirements, design technical solutions and attend project workshops and meetings.
Develop changes in T-SQL and SSIS for both “business as usual” and project work streams.
Model and document SQL data mapping solutions, working with business and other technical teams to decide on the best solution.
Assist with regular releases to live systems and monitor monthly data processing batches.
Proactively suggest improvements to code, tools and ways of working.
Establishing and maintain strong business relationships with key stakeholders.

About you:

Problem solver with excellent analytical skills and people skills
Enthusiastic and possessing a “can do” attitude
A real self-starter, happy to see a project or issue through to the end
Passionate about technology and applying it to business solutions
Strong communication and presentation skills with ability to organize and facilitate workshops with several stakeholders
Resourceful, work well under pressure, and able to keep up in a fast-paced environment
Extremely detail oriented, with excellent organization skills
Ability to build strong working relationships across the organization
Strong preference for Data Management ; able to bridge technical and business/project teams
Have a track record of getting things done whilst adhering to a governance framework
A passion for all things data related

Ideally you will have experience with:

Extensive experience of data analytics / business analytics experience strongly preferred
Proven ability to manage stakeholder communications and facilitate workshops, demonstrating strong verbal and written skills
Demonstrated knowledge of healthcare products, benefits, claims, and/or customer service or related experience
Experience in developing and supporting SQL Server solutions
Expertise in T-SQL, including writing complex stored procedures, views and triggers
Experience of developing ETL routines utilising SSIS
Have knowledge and experience of OLAP and OLTP environments
Excellent problem-solving skills and a flair for reverse engineering complex code
Experience working with Agile development methodologies
Experience with standard tools such as MS Excel

Highly desirable:

C#, VB.net or any other programming language
Git or other source control expertise
Experience working with cloud technologies, particularly AWS
Experience using the Red-Gate toolset
Experience of continuous integration/delivery
Experience in SQL Server Reporting Services or other reporting tools
Experience with Data Management tools such as Collibra, Erwin.
Understanding of Healthcare Insurance industry

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Use the link(s) below to apply on company website.

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November 5, 2024
General Clerk Associate Representative – PSO- Intake Automation Tester

YOUR JOB
You are responsible for organizing efficiently and processing correctly the flow of incoming and outgoing electronic documents, faxes, claims, etc. Some of your tasks include:

Management of Intake documents
Sorting, processing and vetting of claims first hand for claims payment
Electronic transfer of received claims to the various platforms
Triaging the flow between members and provider claims
Operates data entry devices to perform a variety of data entry and verification duties.
Use of basic office equipment (including a photocopy machine, facsimile machine) when onsite
Formats and produce documents
Peer to Peer Validation Checks
Triaging the flow of Provider claims- Data Governance
Works with numbers (i.e., add, subtract, multiply and divide)
Uses word processing, spreadsheet, database or other software on a computer
Any other tasks assigned

YOUR PROFILE

Fluent in English (Verbal & Written)
Has the ability to complete tasks with little or no supervision
Self-motivated with a proactive approach
Exceptional attention to detail and accuracy
Ability to take ownership
Work well in a team environment
Ability to learn in a virtual environment
Excellent problem solving skills
Confidentiality Management of Data You have graduated with a Diploma or Degree from a recognized institution

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Use the link(s) below to apply on company website.

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November 5, 2024
React Native Senior Software Engineer React Native Software Engineer

Overview
Cigna International Health is initiating a project to develop a cutting-edge global mobile solution to bolster the expansion of our health businesses across the globe. We’re actively seeking accomplished leaders to champion our vision and steer us towards building a mobile platform for serving Cigna’s customers all over the world.
We are seeking an experienced Software Engineering to drive our front-end software development efforts in creating high-quality mobile solutions. The ideal candidate will engineer technical solutions, produce clean code, and ensure successful delivery of software solutions aligned with business goals.
Responsibilities
Technical Leadership:

Provide direction and be responsible for the output of frontend discipline within Application Development.
Implement software engineering strategy, ensuring that it aligns with the overall business and product objectives.
Own the frontend application development capability for our global mobile solution aligned with the product vision as defined by the global mobile solution product owner.
Contribute to the definition of applications development policies, standards, and procedures.

Team Leadership:

Lead, mentor, and manage junior software development team members, fostering a culture of innovation, automation, collaboration, and excellence.
Responsible for career development and performance management of junior software development team members.

Project Delivery:

Execute software projects, ensuring they are delivered on time, within budget, and meet quality standards.
Develop solutions using TDD methodology.
Execute project plans and application designs to ensure projects are aligned with standards and IT strategy.
Allocate appropriate resources to ensure that projects are completed within committed time and budget and are integrated with other software applications.
Architecture and Development: Guide the design principles, and development processes to ensure scalable, secure, and efficient solutions, collaborating with other senior leads.
Operational Efficiency: Implement DevSecOps to streamline processes, tools, and workflows to optimize engineering operations and enhance productivity.

Requirements

Experience: Proven experience (7 years) in a senior role within software development for commercial software products, with a strong technical background.
Technical Acumen: Extensive knowledge of software development methodologies, source code management strategies, design patterns, DevSecOps, automation, and best practices. Ability to translate non-functional requirements such as availability, flexibility, stability, ease of maintenance and security.
Technologies covered: Experience of implementing software using ReactNative framework, TypeScript, web based and desktop clients, application servers, relational and non-relational databases, testing strategies.
Leadership Skills: Good leadership, mentoring, and communication skills to guide and inspire junior technical team members.
Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
Global and regulatory landscapes: Understanding and experience of working practices across multiple geographies. Experience with regional nuances such as tax rules, regulatory interfaces, multi-currency, multi-language etc is an advantage.
Aware of the concrete effects of architectural decisions – specifically microservice architecture – at the code level, in collaboration with other team members.

Desirable

Experience of using Jira

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Use the link(s) below to apply on company website.

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November 5, 2024
Software QA & Testing Analyst Senior .NET Developer – Apollo Senior Automation Tester Business Development Manager Africa – French Speaking

The Position

Reporting to the QA Test Manager, the successful candidate will be responsible for on time delivery of test planning and executions activities in the delivery of Quality Assurance (QA) Testing for new or modified applications/systems across multiple platforms. The QA & Testing Analyst will be a high-performing individual who is methodical, inquisitive and has a passion for quality. They will partner with their Scrum Team and business colleagues on a journey of continuous learning and improvement to ensure ongoing optimisation of quality first delivery capability in support of key strategic outcomes for our business.
Working across our IM IT Team to deliver successful QA & Testing solutions enabling all methodologies but with a focus on SAFe Agile. You will work with individuals from across the world, with both in-person and remote teams.

Main Duties / Responsibilities

Responsible for delivery QA targets for the assigned projects
Product understanding and creating test design
Execute test cases and report bugs on the tool
Determine priority for test cases and create effective execution plans
Participate in defect triage and RCA
Participate in PI & Sprint planning and Agile ceremonies
Track & report progress of testing as per the plan
Contribute towards Sprint retrospective and continuous improvement initiatives
Implement test techniques , methodologies and tools to achieve high-level of test coverage
Mentoring & developing the Junior resources
Adheres to the organization’s Quality Engineering best practices and help to drive changes to achieve more efficiency

Required Skills And Experience

Bachelor’s degree in Computer Science or a related discipline and at least two, typically five or more years’ experience in a system quality environment, or an equivalent combination of education and work experience
2 – 4 Yrs. experience in Software QA & Testing
Good experience in functional testing of web application, desktop application and mainframe application
Good experience of working in all phase of Test Cycle (Test Design, Test Execution, Defect management & reporting)
Knowledge of the Health Insurance Industry
Broad knowledge of the Software Delivery Lifecycle with specific expertise of Software Testing
Proven experience of working within an Agile environment
Broad knowledge of automated testing and modelling tools
Great knowledge of change management and test case generation techniques
Experience of mobile testing delivery and techniques
Good knowledge of different web browsers like Internet Explorer, Firefox, MS Edge, Chrome
Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook
Excellent written and oral communication skills
Strong problem-solving and analytical skills
Comfortable working independently, leading a team or as part of a team
Demonstrate accuracy and possess a keen eye for detail
Strong interest in personal development

Desirable Skills And Experience

Finance business knowledge
ISTQB Foundation or Intermediate Certified
Knowledge of relational databases using SQL queries
Web based software development, especially using Java and HTML
Salesforce & Vlocity Technology experience
JIRA, HP ALM, Azure Dev Ops – Test Plans
React software awareness, experience
Mobile App, Mobile Browser Testing Experience
Browserstack, Perfecto experience
Mainframe, DB & API testing
Selenium/UFT skills

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Use the link(s) below to apply on company website.

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November 5, 2024
Customer & Client Engagement Marketing Analyst

In this role you will be responsible for:
Development of customer and client engagement campaigns based on business needs and projects.
Some examples could be:

Inform customers on new technologies.
Utilisation campaigns.
Implementation of cross-sell/up-sell programmes.
Customer journey mapping.
Creation of onboarding and renewal journeys.
Support with in-life product marketing campaigns.
Support new client implementations with relevant communications.
Translation management for communications and client and customer facing assets.
Manage partnerships with agencies to lead the design, implementation, and optimisation of best-in-class, content, assets, and activation activities for our clients and customers.
Align and partner with our global marketing centres of excellence (CoE):

With the customer engagement CoE to establish benchmarks of success, to consistently measure and assess the effectiveness of our campaigns, and to tailor their global campaigns to fit the needs of our local audiences.
With the research & insights CoE for the set-up of tailored customer and/or client research and to translate their global NPS insights into local activities and actions.

Own our customer focused content and align with various business teams to keep these assets up to date.
Source and develop customer testimonials and stories and activate them through campaigns.
Support and work together with the wider marketing team for the development and execution of in person/virtual events with our clients to drive engagement and retention. (merchandise & gadgets sourcing, communications, logistics support,…)
Support communications campaigns towards providers.

Skillset & Requirements

Experience of working in an international business preferred
Experience of working in financial services or healthcare preferred but not essential
Ability to drive and work constructively with cross-functional partners
Strong communication skills
Preferably some experience in customer engagement campaigns and/or communications.

What can you expect:

You join a dynamic and motivated marketing team consisting of a Marketing Director, go-to-market manager, a brand and communications manager a graphic designer, and digital marketer.
You’ll report into the Brand, comms & Customer engagement manager.
Hybrid working, with office in Nairobi.

Apply via :

jobs.thecignagroup.com

November 5, 2024
Integration Specialist – IBM ACE/IIB

Integration Specialist
The role will see you working within the Integration Engineering Team. As a specialist you will be responsible for developing, testing and supporting our integration solutions. You will contribute to the evolution and maintenance of our Enterprise Service Bus capability (ESB) and our new API Gateway.
What you’ll be doing:

Work with and contribute to Integration patterns and best practice
Define detailed integration designs in conjunction with senior specialists and stakeholders
Evolve integration API interfaces based on requirements
Develop, test and support integrations throughout the delivery lifecycle

The perfect candidate should be willing to learn and embrace existing and emerging integration capabilities/approaches.
What you’ll bring:
Essential Skills

Must have a minimum of 4 years of experience with IBM ACE or IIB
Minimum of 4 years of experience with IBM MQ
Experience implementing common messaging transports/standards (SSL, Message Models, REST, JSON, SOAP, File Processing)
Production of XML Schemas and WSDL/SOAP based interfaces
Production of REST/JSON interfaces along with swagger/YAML documents
Integration Analysis and Design experience
An ability to write scripts (Linux or Windows) that may support work being undertaken by the team
SQL Query experience
Java experience
API Gateway experience

Nice-to-have Skills

Kong Gateway
REST service implementation using Springboot Java
DevOps experience – Agile methodology
Salesforce Integration/Vlocity Integration Procedures

The perks
Working with us, you’ll enjoy:

Core benefits including private healthcare, income protection and group pension plan
Customisable benefits such as dental insurance, childcare vouchers and a Cycle to Work scheme
Annual bonus
Truly flexible working in a great environment

Apply via :

cigna.wd5.myworkdayjobs.com

November 5, 2024
Salesforce Developer

About You:

You’re the type of person that is always looking to learn and embrace existing and emerging integration capabilities/approaches.
You’re passionate about all things technology and keep up to date with the latest industry trends and products.
You’re the type of person that loves the challenge of solving complex technical problems by thinking outside the box.

A normal day looks like:

Developing customised solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.
Managing daily support and maintenance of the Salesforce instance, and conduct long-term improvement operations to ensure function, health and compliance. This can include user management, report and dashboard creation, issue investigation.
Analysing requirements to ensure information is complete and determine complexity. Ideally use out-of-the-box functionality – determine what different design options exist and highlight any compromises.
Collaborating with other technology teams to facilitate interfaces between Salesforce and other systems.
Communicating with business partners to set expectations and negotiate when needed, explain complex technical issues and produce technical documentation.
Work with the Agile Team to ensure internal communication is maintained to ensure efficient operation.
Ensuring that solutions adhere to Salesforce best practices and leverage standard functionality where possible.
Ensuring any developed solutions are written to be maintainable, scalable, testable and deployable.

Ideally you’ll have experience with:

Salesforce Service Cloud and/or Health Cloud
Salesforce Administrator & declarative development – Workflow automation, Validations, Object Model, Security Model
Apex, Triggers, Visualforce, Lightning Aura/LWC
Calling external REST/SOAP APIs and web services from Salesforce
UI development: .js, .css, Bootstrap
Copado , VS Code, JIRA/ADO
Salesforce Certified Administrator
Would be useful to have knowledge of other object oriented development language(s) such as Java
SQL Scripting
Agile development methodologies (such as SAFe)

Apply via :

cigna.wd5.myworkdayjobs.com

November 5, 2024
React Native Senior Software Engineer React Native Software Engineer Senior .NET Developer

Responsibilities
Technical Leadership:

Provide direction and be responsible for the output of frontend discipline within Application Development.
Implement software engineering strategy, ensuring that it aligns with the overall business and product objectives.
Own the frontend application development capability for our global mobile solution aligned with the product vision as defined by the global mobile solution product owner.
Contribute to the definition of applications development policies, standards, and procedures.

Team Leadership:

Lead, mentor, and manage junior software development team members, fostering a culture of innovation, automation, collaboration, and excellence.
Responsible for career development and performance management of junior software development team members.

Project Delivery:

Execute software projects, ensuring they are delivered on time, within budget, and meet quality standards.
Develop solutions using TDD methodology.
Execute project plans and application designs to ensure projects are aligned with standards and IT strategy.
Allocate appropriate resources to ensure that projects are completed within committed time and budget and are integrated with other software applications.
Architecture and Development: Guide the design principles, and development processes to ensure scalable, secure, and efficient solutions, collaborating with other senior leads.
Operational Efficiency: Implement DevSecOps to streamline processes, tools, and workflows to optimize engineering operations and enhance productivity.

Requirements

Experience: Proven experience (7 years) in a senior role within software development for commercial software products, with a strong technical background.
Technical Acumen: Extensive knowledge of software development methodologies, source code management strategies, design patterns, DevSecOps, automation, and best practices. Ability to translate non-functional requirements such as availability, flexibility, stability, ease of maintenance and security.
Technologies covered: Experience of implementing software using ReactNative framework, TypeScript, web based and desktop clients, application servers, relational and non-relational databases, testing strategies.
Leadership Skills: Good leadership, mentoring, and communication skills to guide and inspire junior technical team members.
Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
Global and regulatory landscapes: Understanding and experience of working practices across multiple geographies. Experience with regional nuances such as tax rules, regulatory interfaces, multi-currency, multi-language etc is an advantage.
Aware of the concrete effects of architectural decisions – specifically microservice architecture – at the code level, in collaboration with other team members.

Desirable

Experience of using Jira

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Use the link(s) below to apply on company website.

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November 5, 2024
IT Support Analyst

About the job
Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Nairobi. This successful candidate will be a member of the Technology, Engineering & Operations group.
Reporting to the Service Desk Manager, you will provide operational support, and account administration within the Service Desk team.
The successful candidate will be a high-performing individual who is methodical, inquisitive and has a passion for technology and service.
You will work about 66% from the Cigna office and 34% from home.
Main duties and responsibilities

Provide technical support to onsite and remote users.
Install, configure and support (IMAC) end-user devices.
Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
Manage User system access for various applications.
Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
Ensure all incidents are managed in accordance with targets set out in SLA.
Escalate any issues/ outages to IT End User Services Manager.
Prioritising and allocating all within IT Support teams all requests.
Working every other week on Saturday from 8 AM until 1 PM (from home).

Required Skills

Two years of experience within an IT support team
Incident management skills
Experience with a call management system
Experience with Microsoft Office
Windows 10 support and build experience. ( both OS and pc hardware)
Active Directory
Citrix Support
SCCM
Exchange account maintenance
Networking & patching

Desirable Skills

ITIL foundation certified.
Microsoft certification.
Experience with Service Now.
Avaya Telephony

About You

Communicate clearly and effectively.
Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal as well as in a written formats.
A positive ‘can-do’ attitude with a strong commitment to customer support.

Apply via :

cigna.wd5.myworkdayjobs.com

November 5, 2024
Scrum Master

Key Responsibilities

Agile Ceremonies – You will be responsible for ensuring that our agile delivery teams adheres to agile ceremonies and follows IM agile frameworks (SAFe, Scrum, Kanban…)
You will also assist with internal and external communication, improving transparency, and removing impediments and mitigating risks.
You will anticipate and manage the dependencies that can have a negative impact to the delivery capability of your teams. Therefore, you will be driving cross team planning, collaboration, and coordination.
Understanding the Accountability and Responsibility of all members of their teams and ensuring capacity is not exceeded.
Ensure the team´s continuous improvement by motivating, coaching, acting as change agent
Optimizing the flow of work within and across teams.
Support the product owner to make sure the product backlog is in good shape and ready for the next sprint
Provide regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments

Agile Focus

Teach, mentor, and coach teams, on emerging Agile and Lean methods
Utilizes feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and partners with Agile leadership and delivery experts to coach and continuously improve scrum team
Coach scrum team to improve collaboration and self-organization
Act as an Agile mentor/coach to any Agile role or stakeholder
Agile and Technical Learning: Actively seek and lead a variety of learning opportunities such as Communities of Practice, conferences, classroom training, and independent study to further develop self and community

Product Focus – Jointly with the Product Owner, you will be responsible for understanding key business and technology objectives and strategy of the product can help their team drive towards executing these goals. You will also lead the coordination of release planning with the Product Owner
Required Skills & Experience

Good skills and knowledge of servant leadership, facilitation, conflict resolution and continuous improvement.
Excellent problem-solving and strategic thinking skills
Ability to Influence, mentoring and Focus on results
Ability to navigate a fast paced, highly matrixed organization effectively
Ability to remove barriers and enable teams to complete their objectives
Proven ability to present and communicate at all levels with clarity and precision both written and verbally
A proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity
Scrum and SAFe certifications is a plus

Apply via :

cigna.wd5.myworkdayjobs.com

November 5, 2024