Jobs Kenya

Company Address: Address Antwerpen

  • Intake Care Representative – French/German/Portuguese Required Sales Manager Africa – Health Insurance Customer Service Representative – Portuguese

    Intake Care Representative – French/German/Portuguese Required Sales Manager Africa – Health Insurance Customer Service Representative – Portuguese

    What are your main responsibilities?

    As an Intake Care Representative you will be member of the Clinical team and works close together with the Pre-Authorisation team helping our clients with the processing of the Guarantee of Payments towards the hospitals.

    KEY AREAS:

    Processes Guarantee of Payments (GOPs) and takes ownership of cases as required. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount.
    Works on sensitive/escalated cases as required. 
    Follows established departmental policies and procedures to process & triage GOPs. 
    Liaises with hospitals in case additional info is needed.
    Negotiates discounts with providers. 
    Steers member to alternative providers.
    Liaises and ensures efficient coordination with the medical/case management teams.
    Works independently and effectively communicate to internal and external customers by telephone and email.
    Maintains accurate workflow and process documents.
    Translates and interprets medical and other relevant documents when needed.

    SKILLS:

    Advance or bilingual knowledge of English is a must (C1/C2)
    Advance knowledge of one or more of these languages: French, German, Portuguese or any other European language (C1 Level).

    What you’ll bring:

    Customer focused with ability to identify and solve problems.
    Customer centric mind-set.
    Exceptional interpersonal skills with good verbal and written communication.
    Ability to organise, prioritise and manage workload to meet individual and team targets.
    Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
    Must possess excellent attention to detail, with a high level of accuracy with proactive approach.
    Capable of balancing various tasks at once while achieving deadlines.
    Ability to work under own initiative and proactive in recommending and implementing process improvements.

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • Provider Relations Analyst – French/Portuguese Required

    Provider Relations Analyst – French/Portuguese Required

    Job summary

    As a Provider Relations Specialist you will be part of the Provider Services Organization, being responsible to manage the relationship with Health Care Providers of Africa network. You will work very closely with peers and stakeholders strategically positioned across the globe.
    Key to the role will be the end-to-end journey, managing the partnership with health provider accounts, such as hospitals and clinics and support their journey from the on-boarding, supporting on the daily / monthly interactions with Cigna, educate them to navigate Cigna operating model, monitoring their performance, and driving engagement initiatives.

    Your role includes: 

    Accountable for enabling an effective and efficient collaboration with health providers in order to deliver a best in class customer experience through the partnership with our providers.
    Conduct all aspects of health care professional education for existing and newly contracted health care professionals as pertinent in the region to remove potential roadblocks preventing a successful partnership.
    Onboarding and training of healthcare providers in the legacy portal and into the new provider portal(PEXP), and overview of member identification and eligibility processes.
    Responsible for monitoring and analyzing the results of the reconciliation of the accounts fulfilled by the Provider Reconciliation team and other Operational KPIs.
     Conduct regular root cause analysis and consolidated feedback of the data obtained out of the Reconciliation outcome or other sources, striving for continuous service delivery improvement through BAU collaboration with different teams.
    Manage the ongoing relationship an handling day-to-day operations directly with healthcare providers, including the follow up, negotiation and resolution of potential complaints, escalations, suspensions or threats and perform an active reconciliation and suspension management.
    Strive for continuous service improvement via analyses of root causes and proactive implementation of initiatives driven by outcome obtained  through data and feedback gathered through reconciliation results, complaints or other sources, continuous service delivery improvement through BAU collaboration with different teams;
    Active communication and prompt follow up combined with regular meetings with your dedicated health care providers.
    Support the PR Team to determine short and middle term solutions for smooth reconciliation process with Providers by continuously analyzing the intake of queries and complaints, as well as conducting reviews of the current processes for potential improvements.
    Participation in coordination sessions with Network and Operations teams seeking for better practices in order to prevent service deficiencies and assure 5 star experience to health care providers.
    Consolidated feedback to PSO management.
    Continuous improvement and maintenance of provider communications channels taking into consideration the local habits and practices.
    Provider visits as applicable.

    YOUR PROFILE

    If internal 1 years of Cigna experience, relevant experience in other functions/companies, and a strong performance track record.
    If external, at least 2 years of experience in Operations, Data analysis, Marketing/Communications or Relationship Management, with operational and customer/provider-facing experience profile.
    Must be proficient in English and French or Portuguese; any other additional language is a plus.
    Strong analytical and problem-solving skills.
    International mind-set able to work remotely with colleagues, partners and providers across Africa.
    Striving for excellent service to our members, clients and providers is part of your DNA.
    Strong can-do attitude, and high qualification in relationship management, including a broad understanding of multicultural behaviors.
    Action-orientated problem-solving attitude
    Excellent organization, planning and prioritization skills to meet deadlines.
    Experience in complaint management – with a proven track record in improving customer service standards.
    Ability to assess the situation/issue, carry out appropriate research, gather the relevant data and provide constructive feedback on the outcome.
    Accountability – to assume ownership for achieving personal results and to contribute for collective team goals.
    Excellent communication skills – verbal, written and presentation. 
    Be a positive role model and be able to work independently and in conjunction with co-workers of all levels.
    Experience interpreting data, drafting reports.
    Strong practical knowledge of MS Office applications, especially Excel.
    Availability to travel 15% of your time (estimation)

    Apply via :

    jobs.thecignagroup.com

  • Eligibility Representative

    Eligibility Representative

    Responsibilities:

    Delivers administrative duties and other Business services in Eligibility.
    Implements and maintains eligibility for benefits.
    Implements, updates and maintains automated, direct connect and manual Eligibility data.
    Interacts with internal & external clients and vendors to resolve issue.
    Generates reports from the system, identifies and resolves discrepancies.
    Identifies and recommends process improvement opportunities in the Department.
    Negotiates and resolves Eligibility with clients.
    Provides technical support for electronic process of eligibility.
    Ensures customer data is installed accurately and in a timely manner.
    Works with clients’ data format and internal Systems to resolve errors and technical issues.

    Skills needed

    Do you have a degree / Diploma and an excellent knowledge of English?
    Great start! That’s essential for the role. If you possess excellent attention to detail, even better! You are an expert in delivering an excellent customer experience and you’re quick to learn new software applications? Great!
    Do you have customer facing experience and data analysis skills?
    If on top of that you have good technical and reporting skills, you are a fast learner, strong interpersonal skills with excellent written/verbal communication skills and you are a positive thinker who is used to working meticulously against tight deadlines, then you might be the ideal CSR.

    You will love this job if you…

    Actively want to use your language knowledge.
    Love customer centric interactions over the phone.
    Find great satisfaction in problem-solving and being proactive.
    Like to take responsibility and make proposals to improve procedures.
    Handle files in a structured and organized way.
    See the importance of handling confidential information discretely.
    Like to actively interact with colleagues of different departments and with a global team.

    Apply via :

    cigna.wd5.myworkdayjobs.com

  • Customer Service Representative – Portuguese Speaking

    Customer Service Representative – Portuguese Speaking

    What are your main responsibilities?

    You are responsible for the client communication for designated account relationships and Contracts.
    You are required to response to the client on timely manner providing full and accurate information in one go.

    Main Duties / Responsibilities

    Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
    Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
    Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
    Mails or routes claim forms and supporting documentation to various units for final processing.
    Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
    May seek assistance with complex customer services issues.

    Qualifications

    Must have a diploma or bachelor’s degree certificate
    Excellent English written and oral communication skills
    Portuguese written and oral skill is a must
    Exceptional organizational and time-management focus
    Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
    Ability to perform in a high volume, fast paced call center environment
    Proven ability to work independently as well as a productive member of a team
    Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
    Knowledge of medical terminology a plus

    Conditions/requirements

    Work in 24 x 7 rotation shifts.
    5 days a week.
    In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays

    Apply via :

    cigna.wd5.myworkdayjobs.com

  • Mobile Test Automation Engineer

    Mobile Test Automation Engineer

    Main Duties / Responsibilities

    Responsible for delivering the QE Automation roadmap for each team
    Build & maintain the automation for critical & complex business applications
    Product understanding and creating test automation for In-sprint & regression testing
    Execute automation scripts and report bugs
    Determine priority for test cases and create effective execution plans with maximum coverage
    Participate in PI & Sprint planning and Agile ceremonies
    Track & report automation progress as per the plan
    Develop skills in new automation tools to improve the automation penetration
    Contribute towards implementation of new ideas & solutions
    Mentor & develop junior resources
    Adheres to the organization’s Quality Engineering best practices and help to drive changes to achieve more efficiency
    Identify & Support Automation and DevOps opportunities; looking at efficiencies in ‘In Sprint’ Automation as well as Regression as we develop our CI/CD pipelines

    Required Skills And Experience

    Bachelor’s degree in Computer Science or a related discipline and at least two, typically five or more years’ experience in a system quality environment, or an equivalent combination of education and work experience
    5 – 7 Yrs. experience in QE – Test Automation
    4 – 6 Yrs. experience in Selenium with Cucumber automation tool
    Develop and maintain Automated test scripts for Mobile applications (iOS and Android)
    Experience in automation of web-based, mobile and API’s
    Good experience in Java scripting to develop automation scripts
    Experience of developing custom automation solutions & functions
    Experience of doing deep failure analysis to address automation failures
    Good experience of working in all phase of Test Cycle (Test Design, Test Execution, Defect management & reporting)
    Experience of running the test execution through CICD pipelines
    Knowledge of the Health Insurance Industry
    Broad knowledge of the Software Delivery Lifecycle with specific expertise of Software Testing
    Proven experience of working within an Agile environment
    Broad knowledge of automated testing and modelling tools
    Good knowledge of different web browsers like Internet Explorer, Firefox, MS Edge, Chrome
    Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook
    Excellent written and oral communication skills
    Strong problem-solving and analytical skills
    Comfortable working independently, leading a team or as part of a team
    Demonstrate accuracy and possess a keen eye for detail
    Strong interest in personal development

    Desirable Skills And Experience

    Experience in automating web application using other automation tools & frameworks
    Codeless automation tools experience
    Experience in implementation of CICD pipeline using Jenkins/Azure DevOps
    Knowledge on RPA automation tools
    Automation experience on mainframe applications
    Experience in testing Salesforce & Vlocity applications
    Experience in Python or C# coding

    Apply via :

    jobs.thecignagroup.com

  • Content Creator

    Content Creator

    Creative Content Creator with copywriting skills

    As a content creator, you will be responsible to coordinate and execute the internal communication calendar for Cigna Healthcare’s International Health Delivery Services (IHDS) unit and support the creation of and follow-up on communication campaigns towards internal and external stakeholders. The role is to design and deliver compelling business communications and community engagement activities.
    You’ll work closely with the team, functional leads, office leads and HR teams in an international context, to define, plan and execute campaigns and develop content. You’ll ensure these campaigns meet Legal, Compliance and Brand communication guidelines.
    You will report into the Business Communication Senior Advisor, Cigna Healthcare, International Health.

    Main Responsibilities:

    Develop communication plans and a communications calendar and craft compelling messaging and content to engage our employees through a multi-channel approach: Creation and development of newsletters, project updates in the form of videos, emails, intranet updates.
    Development of communication plans and campaigns for internal change management projects, and organisational announcements.
    Coordinate a wide variety of communication activities and tactics, such as town halls, presentations, talking points, leadership messages, video content, web content, organizational announcements, and employee engagement communications, among others.
    Take ownership in keeping messaging platforms, intranet & assets up to date.
    Pitching hypotheses and ideas about how to effectively communicate with stakeholders to foster engagement and (employer) brand favourability.
    Writing and editing content and communications for internal communication activities.
    Writing organisational messages and work with dispatch team to publish and distribute on the appropriate channels
    Actively seek compelling stories that underpin our people strategy and corporate responsibility agenda
    Support with developing high-quality, accurate communications materials for various audiences, such as PR releases, newsletters, presentations, speeches, talking points, organizational announcements, collateral material, multimedia (video / audio / social), and web content and stories.
    Ensure deadlines are met and consistent, appropriate processes are followed to obtain final approvals from subject matter experts, project leaders and compliance/legal team.
    Work with external agencies: briefing, follow-up, performance & budget management
    Monitor and evaluate efficacy of strategies and tactics for continuous improvement, with clear KPIs to demonstrate ROI of internal communication activities.

    Competencies required:

    Strong project and event management skills, developing detailed project plans and schedules.
    Experience in identifying the relationship between business and communication objectives.
    Strong writing and editing skills (native English); ability to write for a variety of audiences across multiple communication channels/vehicles, including print, online, broadcast and social media.
    Creative skills: understand power of format and storytelling, PowerPoint design, video messaging tactics
    Ability to translate highly complex, technical content into concise, impactful, easy-to-understand, compelling stories.
    Critical mindset: able to identify and formulate opportunities for improvement
    Strong verbal communications
    Proactive self-starter who can jump into virtually any scenario – including navigating ambiguity – demonstrating good judgment as well as tact and discretion to work with Cigna employees at all levels.
    Comfortable working in a hybrid working environment.
    Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.

    Apply via :

    cigna.wd5.myworkdayjobs.com

  • Internal Change and Culture Campaign Lead

    Internal Change and Culture Campaign Lead

    Main Responsibilities:

    Develop and implement comprehensive change management and internal communications strategies to support organizational transformation initiatives.
    Design and lead culture campaigns that promote company values, enhance employee experience, and drive engagement.
    Change Management: o Collaborate with senior leadership and cross-functional teams to identify change impacts and develop strategies to manage resistance and foster acceptance.
    Utilize psychological principles to understand employee behaviors and motivations, ensuring change initiatives are effectively communicated and adopted.
    Craft compelling and clear internal communications, including emails, newsletters, intranet content, and presentations, to inform and engage employees.
    Work with HR to develop and deliver training programs and workshops to support change initiatives and cultural development.
    Culture Development: Assess and monitor the organizational culture, using surveys, focus groups, and other feedback mechanisms to gather insights and drive continuous improvement.
    Work with HR and Learning & Development to promote diversity, equity, and inclusion initiatives to ensure a respectful and inclusive workplace culture.
    Analyse the effectiveness of change and culture initiatives, using data-driven insights to refine strategies and report on progress to stakeholders.
    Develop metrics and KPIs to measure employee engagement, communication effectiveness, and cultural alignment.
    Ensure alignment of change and culture initiatives across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach.
    Collaborate with regional leaders to understand unique challenges and opportunities, tailoring communications and programs accordingly.

    Competencies required:

    Bachelor’s degree in psychology, Communications, Organizational Development, or a related field. A master’s degree is preferred.
    Minimum of 5-7 years of experience in internal communications, change management, or organizational development within a global and diverse company.
    Proven track record of leading successful large-scale change initiatives and culture campaigns.
    Exceptional written and verbal communication skills with the ability to craft compelling narratives.
    Strong analytical skills with the ability to interpret data and generate actionable insights.
    Proficiency in using communication platforms, project management tools, and data analytics software.
    Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.
    Cultural competence and sensitivity to work effectively in a diverse and global environment.
    Experience with psychological assessments and behavior change models.
    Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.
    Familiarity with digital communication tools and platforms (e.g., Microsoft Teams, intranet systems such as IGLOO).
    Proactive self-starter who can jump into virtually any scenario – including navigating ambiguity – demonstrating good judgment as well as tact and discretion to work with Cigna employees at all levels.
    Comfortable working in a hybrid working environment.
    Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.

    Apply via :

    cigna.wd5.myworkdayjobs.com

  • General Clerk Associate Representative – PSO- Intake Change Management Lead Change Manager

    General Clerk Associate Representative – PSO- Intake Change Management Lead Change Manager

    YOUR JOB

    You are responsible for organizing efficiently and processing correctly the flow of incoming and outgoing electronic documents, faxes, claims, etc. Some of your tasks include:
    Management of Intake documents
    Sorting, processing and vetting of claims first hand for claims payment
    Electronic transfer of received claims to the various platforms
    Triaging the flow between members and provider claims
    Operates data entry devices to perform a variety of data entry and verification duties.
    Use of basic office equipment (including a photocopy machine, facsimile machine) when onsite
    Formats and produce documents
    Peer to Peer Validation Checks
    Triaging the flow of Provider claims- Data Governance
    Works with numbers (i.e., add, subtract, multiply and divide)
    Uses word processing, spreadsheet, database or other software on a computer
    Any other tasks assigned

    YOUR PROFILE

    Fluent in English (Verbal & Written)
    Has the ability to complete tasks with little or no supervision
    Self-motivated with a proactive approach
    Exceptional attention to detail and accuracy
    Ability to take ownership
    Work well in a team environment
    Ability to learn in a virtual environment
    Excellent problem solving skills
    Confidentiality Management of Data You have graduated with a Diploma or Degree from a recognized institution

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior .NET Developer – Apollo

    Senior .NET Developer – Apollo

    Your responsibilities

    Together with the team, you support requirement definition, and transform and develop these requirements into an appropriate architecture and solution. 
    You have end-to-end responsibility for backend applications that support our claims handling processes.
    Write automated unit and integration tests.
    Formulate & propose improvements, both on functional and technical level.
    Define technical guidelines.
    Document the implemented architecture and solution.
    Deliver quality code, whilst keeping deadlines and business value in mind.
    Work together in an international, cross-functional scrum team and the wider International Health organization.
    Have a proactive role within the development chapter across all IGO/NGO scrum team.

    Don’t worry, you don’t have to do this alone; you will work closely with the other developers, the Product Owner, Scrum Master, Subject Matter Experts and testers in your scrum team. You will be supported by the internal customer and our architects. On top of that, you are supported by the Developer Chapter, the group of .NET developers working in all IOH teams.
    Your Profile
    We value traits like an agile mindset, passion & positivism. We are looking for colleagues who take responsibility and want to make a difference. To collaborate in an international environment, English language skills are required (written and spoken).
    General requirements

    You have a Bachelor or Master degree in IT.
    You have a excellent knowledge of written and spoken English and are a strong communicator.
    You are able to articulate and bring structure in your ideas and solutions.
    You have 5 or more years of experience in .NET (backend) development.
    You are able to convert functional analysis into technical design and estimates, working with our Architecture team.
    You are able to work both independently and as part of a close knit team.
    You are eager to work on bespoke .NET components, as well as customize and configure imaging & workflow vendor platforms.
    You demonstrate strong communication, prioritization, organization and problem solving skills.
    You enjoy driving solutions from conception to release. 
    You have a customer oriented, creative and inventive mindset.
    You have strong motivational and convincing skills
    You are sensitive to cultural differences and you enjoy working in a global, multi-location team.
    You are able to deal with ambiguity.

    Essential technical skills

    Development in .NET and MS SQL using Visual Studio

    Experience in any of the following is a big plus

    Previous experience with Agile methodologies (SAFe, SCRUM, …) 
    Experience with ORM Frameworks, Enterprise Library, NuGet, WCF 
    Experience with ALM/DevOps tooling (eg. Azure Devops Pipelines)
    Experience with Windows Server infrastructure (including IIS)
    GIT or TFS version control systems

    Apply via :

    cigna.wd5.myworkdayjobs.com

  • Senior Content Creator Test Analyst – Mobile Automation Engineer Graphic Designer

    Senior Content Creator Test Analyst – Mobile Automation Engineer Graphic Designer

    Creative Content Creator with copywriting skills

    As a content creator, you will be responsible to coordinate and execute the internal communication calendar for Cigna Healthcare’s International Health Delivery Services (IHDS) unit and support the creation of and follow-up on communication campaigns towards internal and external stakeholders. The role is to design and deliver compelling business communications and community engagement activities.
    You’ll work closely with the team, functional leads, office leads and HR teams in an international context, to define, plan and execute campaigns and develop content. You’ll ensure these campaigns meet Legal, Compliance and Brand communication guidelines.
    You will report into the Business Communication Senior Advisor, Cigna Healthcare, International Health.

    Main Responsibilities:

    Develop communication plans and a communications calendar and craft compelling messaging and content to engage our employees through a multi-channel approach: Creation and development of newsletters, project updates in the form of videos, emails, intranet updates.
    Development of communication plans and campaigns for internal change management projects, and organisational announcements.
    Coordinate a wide variety of communication activities and tactics, such as town halls, presentations, talking points, leadership messages, video content, web content, organizational announcements, and employee engagement communications, among others.
    Take ownership in keeping messaging platforms, intranet & assets up to date.
    Pitching hypotheses and ideas about how to effectively communicate with stakeholders to foster engagement and (employer) brand favourability.
    Writing and editing content and communications for internal communication activities.
    Writing organisational messages and work with dispatch team to publish and distribute on the appropriate channels
    Actively seek compelling stories that underpin our people strategy and corporate responsibility agenda
    Support with developing high-quality, accurate communications materials for various audiences, such as PR releases, newsletters, presentations, speeches, talking points, organizational announcements, collateral material, multimedia (video / audio / social), and web content and stories.
    Ensure deadlines are met and consistent, appropriate processes are followed to obtain final approvals from subject matter experts, project leaders and compliance/legal team.
    Work with external agencies: briefing, follow-up, performance & budget management
    Monitor and evaluate efficacy of strategies and tactics for continuous improvement, with clear KPIs to demonstrate ROI of internal communication activities.

    Competencies required:

    Strong project and event management skills, developing detailed project plans and schedules.
    Experience in identifying the relationship between business and communication objectives.
    Strong writing and editing skills (native English); ability to write for a variety of audiences across multiple communication channels/vehicles, including print, online, broadcast and social media.
    Creative skills: understand power of format and storytelling, PowerPoint design, video messaging tactics
    Ability to translate highly complex, technical content into concise, impactful, easy-to-understand, compelling stories.
    Critical mindset: able to identify and formulate opportunities for improvement
    Strong verbal communications
    Proactive self-starter who can jump into virtually any scenario – including navigating ambiguity – demonstrating good judgment as well as tact and discretion to work with Cigna employees at all levels.
    Comfortable working in a hybrid working environment.
    Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :