Jobs Kenya

Company Address: Address Antwerpen

  • General Clerk Associate Representative

    General Clerk Associate Representative

    You are responsible for organising efficiently and processing correctly the flow of incoming and outgoing documents (paper and electronic): letters, faxes, claims, payment letters, etc. 
    Some of your tasks include:

    Receiving and documenting claims
    Sorting, processing and vetting of claims first hand for claims payment
    File management and classification of  data
    Electronic transfer of received claims to the various platforms
    Triaging the flow between members and provider claims
    Processing member and provider claims within stipulated  TAT’s 
    Managing the different channels through which  claims are received
    Cross referencing  of emails received from members and providers  for further processing 
    Any other tasks as allocated
    A Diploma/Bachelors degree in any discipline

    Apply via :

    jobs.cigna.com

  • IT Support Analyst

    IT Support Analyst

    Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Nairobi. This successful candidate will be a member of the Technology, Engineering & Operations group.
    Reporting to the Service Desk Manager, you will provide operational support, and account administration within the Service Desk team. The successful candidate will be a high-performing individual who is methodical, inquisitive and has a passion for technology and service. You will work about 66% from the Cigna office and 34% from home.
    Main duties and responsibilities

    Provide technical support to onsite and remote users.
    Install, configure and support (IMAC) end-user devices.
    Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
    Manage User system access for various applications.
    Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
    Ensure all incidents are managed in accordance with targets set out in SLA.
    Escalate any issues/ outages to IT End User Services Manager.
    Prioritising and allocating all within IT Support teams all requests.
    Working every other week on Saturday from 8 AM until 1 PM (from home).

    Required Skills

    Two years of experience within an IT support team
    Incident management skills
    Experience with a call management system
    Experience with Microsoft Office
    Windows 10 support and build experience. ( both OS and pc hardware)
    Active Directory
    Citrix Support
    SCCM
    Exchange account maintenance
    Networking & patching

    Desirable Skills

    ITIL foundation certified.
    Microsoft certification.
    Experience with Service Now.
    Avaya Telephony

    About You

    Communicate clearly and effectively.
    Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal as well as in a written formats.
    A positive ‘can-do’ attitude with a strong commitment to customer support.

    Apply via :

    jobs.cigna.com

  • Claims Senior Representative IT Support Analyst

    Claims Senior Representative IT Support Analyst

    Our Claims Senior Representatives delivers specific delegated Claims tasks assigned by a supervisor. Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
    What would a typical day look like?
    As Claims Analyst you analyse claims in respect of client medical costs.

    You deal with doctor fees and hospitalization invoices for employees in international companies and intergovernmental institutions
    You analyse reimbursements according to the contract agreements and assess, code and calculate them using a computerised claims processing system.
    You pass communications to the communication team to solve or pre-empt any possible issues with your stakeholders.
    You take responsibility/ownership of complex cases. You handle them accurately and with the personal attention that is required.
    You keep your knowledge up to date with respect to the medical information necessary for handling claims and you take part in trainings to ensure you are up to date with policies, processes and other required information.
    You are attentive to inaccuracies in the files and communicate them to your team leader/departmental head.
    You take up an active role in improvement actions.

    What skills do you need?

    You have an active knowledge of English which you are not afraid to use in interactions with both internal and external parties and you can read and understand French and are able to have basic conversations.
    You are prompt, precise and good with numbers.
    You have experience in claims handling
    You have experience in process improvements
    You have an eye for detail and you are known to work meticulously.
    You can work individually and make correct decisions, always keeping customer centricity as guiding principle through everyday work;
    You are flexible and quickly adapt to ever-changing work processes.
    You are aware of the sensitivity and delicacy of the information you handle.
    You are proactive, ensuring a smooth workflow and taking into account the needs of your client.
    You are a team-player, sharing best practices on processes and procedures with your colleagues.
    You can familiarize yourself quickly with computer applications.
    You must have a Diploma /Degree in relevant field

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Service Representative – Portuguese Speaking Claims Representative Customer Service Representative – French Speaking

    Customer Service Representative – Portuguese Speaking Claims Representative Customer Service Representative – French Speaking

    Qualifications

    Must have a Bachelor’s degree or equivalent
    Excellent English written and oral communication skills
    Portuguese written and oral skill is a Must
    Exceptional organizational and time-management focus
    Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS
    Ability to perform in a high volume, fast paced call center environment
    Proven ability to work independently as well as a productive member of a team
    Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
    Knowledge of Medical Terminology a PLUS

    Conditions/Requirements:

    Work in 24 x 7 rotation shifts.
    5 days a week.
    In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and Public Holidays

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Legal Compliance Associate Analyst

    Legal Compliance Associate Analyst

    Job Decription

    Performs legal research and provides support on legal issues.
    Prepares and analyzes legal documents, reports and/or filings. Negotiates resolutions of legal matters.
    Coordinates and monitors preparation and execution of legal transactions.
    Monitors outside attorneys’ fees.
    Maintains awareness of relevant changes in statutory and regulatory laws. Supervision by attorneys.

    Apply via :

    jobs.cigna.com

  • Subject Matter Expert Subject Matter Expert

    Subject Matter Expert Subject Matter Expert

    About the job

    You have an active knowledge of English which you are not afraid to use in interactions with both internal and external parties and you can read and understand French and are able to have basic conversations.
    You are prompt, precise and good with numbers.
    You have an eye for detail and you are known to work meticulously.
    You can work individually and make correct decisions, always keeping customer centricity as guiding principle through everyday work;
    You are flexible and quickly adapt to ever-changing work processes.
    You are aware of the sensitivity and delicacy of the information you handle.
    You are proactive, ensuring a smooth workflow and taking into account the needs of your client.
    You are a team-player, sharing best practices on processes and procedures with your colleagues.
    You can familiarize yourself quickly with computer applications.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Administrative Assistant Data Entry Clerks

    Administrative Assistant Data Entry Clerks

    You are responsible for organising efficiently and processing correctly the flow of incoming and outgoing documents (paper and electronic): letters, faxes, claims, payment letters, etc.  Some of your tasks include:

    dispatching mail daily to our other offices
    managing the different intake points through which we claims arrive
    triaging the flow between members and providers, urgent and non-urgents adhering to turn around times
    administrative preparation of claims and communication
    file management and management of the electronic archive of your department
    ordering supplies weekly and keeping statistics on supply usage
    you also provide administrative support to colleagues in your department: sending faxes, copying documents, etc

    YOUR PROFILE

    You speak and write fluent English, knowledge of French is a plus
    Organizational skills: you can assess different tasks and proceed according to priorities; you are able to plan ahead in order to ensure daily workflows are respected, you are able to work in close cooperation with your (administrative) colleagues
    You can rapidly and accurately handle a large quantity of  paper and electronic documents
    You can keep a clear overview of the work to be done, even in busy times.
    You are orderly.
    You can deal with (confidential) information with the utmost discretion
    You can perform accurate data entry

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Portuguese Speaking Client Executive – Africa

    Portuguese Speaking Client Executive – Africa

    Qualifications

    You have 3-5 years of experience in the financial services/medical insurance industry
    You have excellent communication skills, written and verbal
    You speak and write fluent English and Portuguese
    You are skilled in influencing and negotiating
    You are solution-oriented and have a hands-on attitude
    You are administratively strong and have an eye for detail
    Working under pressure drives you and you have the ability to take ownership
    You have some experience in collation of data and statistical analysis
    You possess excellent interpersonal skills
    You are capable of prioritizing workloads in order to meet tight deadlines
    A sound knowledge of Excel, Word, Outlook and PowerPoint are required, some experience with Access is a plus-point

    OUR OFFER

    A challenging job in an international and growing enterprise. Your location will be Nairobi or Dubai.
    A dynamic, young and entrepreneurial company culture that values and stimulates initiative.

    Responsibilities
    Your role will primarily consist of managing a separate portfolio of SME clients in southern Africa that you will service independently, working closely together with the Client Manager for Africa. Your key focus will be on the clients in Mozambique and on our growing book of clients in surrounding countries. Since we are a relatively new business line you will be involved into the development of the new product and yearly reviews in view of continuous improvement. Next to that, you will be supporting the client manager who is in charge of larger tailored clients and broker partnerships.
    Africa product

    You deliver a high quality of customer service to clients by answering day to day queries and resolving service issues.
    You pro-actively manage and negotiate renewal terms for the portfolio for which you will be responsible.
    You implement new clients and coordinate a seamless onboarding experience for our clients and members.
    You will work closely with the Client Manager to maintain and grow the existing portfolio.
    You will help to continuously enhance the product during the renewal stages from an operational, benefits and sales part of view.
    You gather claims data and work with Underwriting to analyze/optimize the Africa product portfolio.
    You provide guidance and advice to clients and brokers on the health care landscape in Africa.

    Partnerships

    You closely cooperate with insurance brokers to manage shared clients and grow the portfolio with upsell and cross-sell opportunities.
    You facilitate day-today support in conjunction with the Client Manager for larger sized African clients and African partnerships.
    You liaise with internal stakeholders ensuring client needs are executed and within agreed timelines.
    You work closely with the eligibility and claims teams to ensure seamless service for the highly tailored partnerships.

    Apply via :

    jobs.cigna.com

  • IT Support Analyst

    IT Support Analyst

    Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Nairobi office. This successful candidate will be a member of the International Markets Service Delivery Team.

    Reporting to the End User Services Manager, the successful candidate will provide operational support, and access management administration within the IT Service team.

    The successful candidate will be a high-performing individual who is methodical, inquisitive and has a passion for technology and service.

    Main duties and responsibilities

    Provide technical support to onsite and remote users.
    Install, configure and support (IMAC) end user devices.
    Manage / monitor IT Service Desk Incidents and Service Request via call management system.
    Manage User system access for various applications.
    Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the team.
    Ensure all incidents are managed in accordance with targets set out in SLA.
    Escalate any issues/ outages to IT End User Services Manager.

    Required Skills

    Two years within support team.
    Incident management skills.
    Experience with a call management system.
    Experience with Microsoft Office.
    Active Directory experience.
    Experience with Networking/Patching/Server Support.

    Desirable Skills

    ITIL foundation certified.
    Microsoft certification.
    Experience with Service Now.
    O365 knowledge.
    Avaya telephony skills.

    About You

    Communicate clearly and effectively.
    Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbally as well as in a written format.
    A positive ‘can-do’ attitude with a strong commitment to customer support.

    Apply via :

    jobs.cigna.com

  • Supervisor – Nairobi Care Team

    Supervisor – Nairobi Care Team

    As supervisor you are responsible for a team of approximately 12 employees.  Your role will be to:

    Motivate individuals and team collectively to achieve agreed work output targets covering productivity, quality and customer/provider satisfaction
    Recommend and implement innovative strategies to improve efficiency and provide excellent customer service.
    Be proactive in identifying improvement/enhancement opportunities and active in seeking and sharing ideas for innovation in business processes within the Integrated Health Team and other operations; recommend and implement innovative strategies to improve efficiency within the pre-authorisation and care coordination process and provide excellent customer service, including to members, clients, but also health care providers.
    Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, well being and performance.
    Ensure appropriate performance management actions are taken.
    Proactively address and/or escalate any risks.
    Develop/maintain proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service.  Actively encourage all team members to do likewise.
    Produce, review and interpret reporting and data in line with formats and timescales agreed with management, including trending and enhancement activities with quantification of operational impacts.
    Be the key focal point for the implementation of new clients and/or procedures, as well as being a contact for clients/members, including hosting (potential) clients and presenting our services to them.

    YOUR PROFILE

    Minimum of two years  experience in an operational team.
    Active language knowledge of at least English; any additional language is a plus.
    Experience and/or interest in coaching, managing, developing and motivating individuals.
    Experience in complaint management – with a proven track record in improving customer service standards.
    A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
    Excellent interpersonal skills: strong empathy and listening skills.
    Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members.
    Action-orientated problem-solving skills.
    Excellent organisation, planning and prioritisation skills.
    Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues.
    Personal flexibility and adaptable to change.
    Results oriented– ability to define goals, establish plans and manage work to achieve desired outcomes. Creates meaningful business related metrics and tracks progress/results.
    Accountability – assumes ownership for achieving personal results and collective goals

    Apply via :

    jobs.cigna.com