Company Address: Address A3 Peponi Plaza, Mwanzi Rd, Westlands, Nairobi, Kenya
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Realtime Analyst (RTA)
Job Description As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance. Roles and Responsibilities Real-time and/or intra-day management of resources to ensure an accurate number of resources…
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Customer Service Executives
Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer’s problem quickly, and be able to identify and recommend appropriate solutions. The candidate should have a clear and…
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Training Assistant
Training Assistant Reporting to the Head of L&D Responsibilities: Designing training curriculum for in person training and digitization of the training content for the Learning management system Select appropriate training methods or activities (e.g. simulations, mentoring, on-the job training, professional development classes) Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need…
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System Training Assistant
Description. Prepare system manuals and user guides in different formats. Implement training programs to teach and guide employees in properly utilizing various computer programs and applications used in the company’s daily operations. Assessing system training needs and the development of training techniques that will help the staff fulfill their job-specific duties Conduct evaluations of the…
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Multilingual Customer Service
REFNO: CSE-CC-001_09_2021 Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer’s problem quickly and be able to identify and recommend appropriate solutions. The candidate should be multilingual…
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Junior Designer
(Innovative Marketing) REF NO: JD-IM-15_02_2021 We are looking for a junior designer to join our design team and help us in producing high-quality design projects. You will be required to deliver on special tasks for the completion of projects and create unique ideas to improve projects. Some of the responsibilities and requirements include: Hands-on experience…
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Customer Service Executives
Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our quality promise. Apply via : ix.co.ke
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Customer Service Executives
Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our quality promise. Apply via : ix.co.ke