Company Address: Address A3 Peponi Plaza, Mwanzi Rd, Westlands, Nairobi, Kenya
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Quality Analyst
Primary Responsibilities: Call analysis by Monitoring both inbound and outbound interactions to ensure that agents are providing excellent customer service as per predefined quality metrics. Compile and promptly prepare daily, weekly, and monthly reports according to approved reporting standards. Track agents' performance, systems, and tools Ensure that Customer Service Executives (CSEs) perform in line with…
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Account Manager Training Assistant
Job Summary: The Account Manager is responsible for delivering high-quality and efficient customer service through the daily management of a team of employees. This includes motivating, recognizing, rewarding, coaching, counseling, training, and problem-solving. In addition, the Account Manager role will be focused on driving overall staff performance. Job description: Provides daily direction and communication to…
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Customer Service Executive (International Campaign)
Key Responsibilities: Manage a large number of repair requests effectively and efficiently Solve landlord and tenant repair requests with 5-star reviews from both sides Understand and recommend ways to scale by automating your most time intensive tasks Become an expert at navigating our maintenance features and dashboard Track service professionals (electricians, plumbers, etc.) and find…
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Customer Service Executive
The Customer Service Representative is responsible for delivering exceptional service to customers by addressing inquiries, resolving issues, and providing information about products and services. This role requires effective communication and problem-solving skills to ensure customer satisfaction and loyalty. Representatives will engage with customers through various channels, including phone, email, and chat, while maintaining a professional…
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Customer Service Executive
The Customer Service Representative is responsible for delivering exceptional service to customers by addressing inquiries, resolving issues, and providing information about products and services. This role requires effective communication and problem-solving skills to ensure customer satisfaction and loyalty. Representatives will engage with customers through various channels, including phone, email, and chat, while maintaining a professional…
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Customer Service Executive (International Campaign)
Key Responsibilities: Manage a large number of repair requests effectively and efficiently Solve landlord and tenant repair requests with 5-star reviews from both sides Understand and recommend ways to scale by automating your most time intensive tasks Become an expert at navigating our maintenance features and dashboard Track service professionals (electricians, plumbers, etc.) and find…
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Account Manager Training Assistant
Job Summary: The Account Manager is responsible for delivering high-quality and efficient customer service through the daily management of a team of employees. This includes motivating, recognizing, rewarding, coaching, counseling, training, and problem-solving. In addition, the Account Manager role will be focused on driving overall staff performance. Job description: Provides daily direction and communication to…