Company Address: Address 51 Kibagare Way, Loresho, Box 888 – 00606, Nairobi, Kenya

Technician, Quality Assurance Technician, Quality Control

What You Will Do

Coordinate with the deployment, maintenance and fuel operation team to ensure timely execution of calibration activities.
Ensure planning and adherence to all calibration schedules and activities against set metrics.
Perform duties of calibration, maintenance and repairs of tools and equipment in line with established SOPs.
Ensure all deployed network hardware conform to respective quality and regulatory requirements
Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
Respond to operational tickets escalated to the department and ensure closure per OLAs.
Collaborate with engineering team and share information across on test results and make adjustments where required through provided communication channels and tools
Maintain customer satisfaction through professional conduct and engagements
Ensure adherence to Health, Safety, Environment and Quality Management System requirements

What You Will Bring to KOKO

A Diploma/Higher Diploma in Electrical Engineering, Metrology or Instrumentation
Experience with dispensing volumes calibration of digital and mechanical flowmeters for petroleum and fuels sector
A minimum of 2 years experience in field operations or a similar technical capacity.
Excellent analytical, problem-solving skills and attention to detail.
Excellent written and spoken technical English.
Organizational skills with the capability of working towards tight deadlines.
A team player able to work effectively with others and independently with minimal supervision.
Type 6 License from Weights and Measures will be an added advantage

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Use the link(s) below to apply on company website.

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October 30, 2024
Senior Product Operations Manager

Your Role

Do you like solving problems, creating and improving processes, driving change, facilitating better communication and helping teams do the best work they possibly can?
KOKO is looking for a product-minded, highly organized, process-driven manager to join our growing Product Operations team. This position has the potential to make a big difference on how we imagine and build products to delight our colleagues and customers.
You will elevate the performance of the entire Product team by improving how we streamline our product processes, facilitate change in our team and the teams we work with, and facilitate regular updates with our partners and colleagues, so they understand how our work moves the business forward.
This is an analytical and people-oriented role – requiring a strong operational background, enjoying working with people across the organisation, and being a quick learner.
This role requires significant time close to our operations in Nairobi.

What You Will Do

You will work within Product and other teams that work with Product to create and refine our processes, systems and tools across the product development lifecycle.
You will work with the Product Operations team on communicating progress and impact across the organisation, soliciting feedback cross-functionally to continuously improve how we deliver outcomes as a Product team.
You will combine a process-driven mindset and analytical thinking to help KOKO solve some of its biggest Product challenges
You will constantly evaluate the effectiveness and efficiency of the Product team’s collaboration with other teams, finding issues, recommending solutions, building buy-in for changes and supporting implementation.
You will strengthen the feedback loop with customers and internal users of our technology solutions and products to ensure the Product team understands the key issues to solve.
You will lead change management initiatives.
You are data-driven, ensuring our Product teams have insightful qualitative and quantitative data to make insightful decisions.
You will research, share, and support the adoption of product management best practices.

What You Will Bring to KOKO

We are looking for a hands-on manager with a blend of business and product management savvy as well as strategic thinking and tactical execution, who is passionate about shaping excellent product management in Africa.
3+ years experience in management consulting, or roles related to product management, with a strong track record of creating and improving processes and working practices.
You have experience managing and strengthening process improvements that lead to improved business outcomes.
You have experience in the successful driving and delivery of projects in a timely manner.
You’re proficient in numbers and passionate about data. You have experience driving change based on data.
You love to get into the weeds when necessary and pay close attention to detail.
You can influence without authority.
You are a confident communicator in any medium (slides, written documents, oral communication skills).
You have a growth mindset.
You are comfortable with ambiguity in a high growth environment.
You are a self starter and have an ownership mindset.

What we offer

Our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organisation where people thrive, feel included, grow professionally and enjoy having high impact through their work.
Competitive salary plus a quarterly cash bonus
Annual compensation reviews – we reward great work
Hybrid working model – allowing you to split your time between in-person collaboration at one of our offices and working remotely
Discounted health insurance with no-cost financing for you and your dependents (in Kenya)
21 days of annual leave plus public holidays and examination leave
Ongoing investment in you and your skills, incl. full access to over 5,000 online courses
The right equipment for the job – a choice of MacBook, Windows, or Linux laptop

Apply via :

jobs.lever.co

October 30, 2024
Business Applications Manager

Your Role

As a Business Applications Manager you will be responsible for administering and providing second line operational support for a dynamic portfolio of business-critical applications, productivity tools and SaaS enterprise services. You will partner with technology teams and other business units to support our technology in a way that empowers business needs. You will oversee management of access and permissions to systems, and work with stakeholders to proactively drive improvements and stay ahead of business needs. You will be ICT’s techno functional liaison to business teams, and will collaborate with various departments to analyze user requirements and identify appropriate tools to seal the identified gaps or opportunities. You will be the point of contact or link between internal teams and software or SaaS vendors.

What You Will Do

Day-to-day applications support, administration and documentation of processes in order to keep systems running smoothly.
Evaluate software/SaaS inventory to eliminate redundancy and ensure cost-effectiveness
Manage software/SaaS lifecycle and develop action plans in line with the renewal calendar
Monitor software growth to avoid excessive spending and help users use tools efficiently.
Ensuring that cost ownership for all SaaS products is MECE.
Control access to applications, productivity tools and SaaS to improve security posture.
Define policies and processes for acquisition and use of SaaS, licenses and other software’s.
Lead SaaS, licensing and productivity tools governance, support and administration.
Develop training programs and conduct training covering systems and productivity tools.
Optimize Software contracts and agreements by leveraging enterprise license agreements.
Maintain a strong understanding of our technology and work closely with the technology team and stakeholders in implementing technology that supports business strategies.
Liaison between ICT, technology and business teams in analyzing current and future-state system processes and developing optimisation strategies from an application perspective.
Administer and maintain Google workspace suite of products and the accompanying ecosystems (Vault, e-discovery tools, backup, IAM, security tools, and automation suites).
Partner with technology and business teams to develop and implement strategies, policies and procedures that enhance application operations efficiency, effectiveness and security.
Educate end users and contribute to growth of user engagement with productivity tools.

What You will bring to KOKO

A bachelor’s degree in computer science, software engineering, MIS or a related discipline
5+ Years experience in a similar position or in an enterprise technology management role.
Experience managing a broad set of enterprise applications, SaaS, productivity and collaboration tools, and other emerging technologies.
Experience in common scripting languages – Python, PowerShell, etc., SSO/SAML integrations, and automation solutions and processes.
2+ years experience in enterprise resource planning administration.
Proficiency or certification in Google workspace administration is highly preferred.
Good in business process analysis, requirements gathering and strong business acumen.
Good problem-solving skills, a keen eye for details, and excellent leadership skills.
Excellent communication skills and ability to influence users and senior management.
Strong interpersonal and presentation skills with the ability to consult effectively.

Apply via :

jobs.lever.co

October 30, 2024
Junior Paralegal Supervisor, Facilities – Technical Software Engineering Manager

Your Role

As a Junior Paralegal, you will support and assist the different departments of the company but predominantly the Legal department, with legal and administrative duties.

What You Will D0

Support the Legal department leadership and the company to acquire all the applicable licenses required for business compliance.
Organize and maintain documents in a paper or electronic filing system under the Legal registry or as required by various departments
Provide legal, administrative and/or compliance support as requested for by different departments of the company to day to day business operations.
Provide and interpreted legal information and support the company with legal desktop research.
Liaise with the different County offices, Kenya authorities and Courts to ensure business continuity.
Any other duties assigned from time to time

What You Will Bring to KOKO

Diploma in Law attained between 2019-2022. A Law degree is an added advantage.
Proficiency in the use of basic computer applications.
Prior work experience in International or mid-sized companies.
Good knowledge of the Kenya legal system and administrative processes.
Good analytical skills.
Excellent written and verbal communication skills with fluency in English and Kiswahili
Ability to work independently, in a demanding and fast-paced environment
Accuracy and precision-good attention to detail, to be able to carefully analyse files, documents and data.
Good legal research skills and the desire to develop your understanding of the law.

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Use the link(s) below to apply on company website.

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October 30, 2024
Lab Technician, Hardware QA

Your Role

We are looking for a hardware lab technician to join our engineering team. Our network hardware provides our customers with smart delivery of fuel and other products and services through our unique last mile distribution network.
As part of the Hardware Quality Assurance team you will work with fellow team members testing programs related to KOKO hardware products in a lab environment, and analyze electrical, electronic and mechanical sub-systems. You will be analytical and quality focused, ensuring test reports provide critical feedback for understanding issues and validating designs. You will be passionate about quality assurance, ensuring problems are well understood and documented. Aside from technical skills, you should be comfortable communicating and working in a team and as an individual contributor.

What you will do

Build, maintain and monitor custom test rigs and track test execution
Provide clearly documented test results and conclusions
Support the development of new tools and test rigs for test automation
Work with QA Test Engineers to convert test plans into schedule tests executions
Debug and analyse data sets generated form tests
Use best practices and continuously improve your skills in quality assurance
Spend time in the field as needed to gain a deeper understanding on how best we can simulate scenarios in lab conditions
Help build the engineering culture at KOKO, support your fellow engineers and and encourage best practices

What you will bring to KOKO

Degree or Diploma in a hardware engineering field (electronics, mechanical or embedded software)
Experience using multimeters and oscilloscopes for debugging mixed signals systems
Solid maintenance skills including soldering, wiring and general assembly
Skills in prototyping with development kits (e.g. Arduino or Raspberry Pi) – including basic software development (C/C++ & Python preferred)
Excellent documentation / communication skills with an attention to details
An effective communicator, a ‘can-do’ attitude

Nice to haves

1-2 years of industrial experience
Knowledge of automated dispensing systems design for liquids and solids.

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jobs.lever.co

October 30, 2024
Engineer, NOC Technician, Field Maintenance

What You Will Do

Own the information capture and resolution of network tickets, ensuring accurate information is captured at each step of the issue life-cycle in the ticketing system.
By providing technical Investigations, use data, metrics, analytics, and incident management techniques to decrease the number, severity, and duration of incidents. Manage ticket SLA and keep stakeholders informed at every step of critical incidents.
Provide data-driven analysis on the performance of our IoT using historical data to identify potential incidents and give recommendations for preventive maintenance.
Monitor all dashboards to track and identify trends and patterns. Address recurring issues proactively, as well as report on their performance regularly.
Provide support on the implementation of Hardware/Software Test and Roll-out which includes but is not limited to creating a roll-out plan, backout plan, and reporting on the impact/success of the change.
Work closely and collaboratively with other stakeholders, including Field Maintenance to establish best practices in maximizing the uptime of the monitored systems.
Perform other duties as and may be assigned.

What You Will Bring

University degree in Engineering or a technical field
Basic understanding of network monitoring concepts and management tools e.g. Grafana, Nagios. Familiarity with ticketing systems e.g. Freshservice, Zendesk, BMC Remedy.
Basic understanding of network management processes i.e.Incident Management, Change Management, and Event Management.
Good knowledge of data analysis. Skilled with SQL and Python for data analysis will be an advantage.
Because this position will work within a live production environment where urgency is critical, you must be calm under pressure, have excellent time management skills, and possess the proven ability to recall extensive technical knowledge quickly.
2+ years of experience working with electronics and embedded systems
Strong communication and interpersonal skills

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Use the link(s) below to apply on company website.

Apply via :

October 30, 2024
Assistant Fuels Quality Assurance

Your Role

As a Fuels Quality Assurance Assistant you will be making reference to laid out standards and policy to ensure that we deliver quality fuel into the network.

What You Will Do

Calibration and maintenance of testing equipment.
Fuel quality monitoring, analysis and reporting.
Periodic KOKO Consumer hardware performance testing.
Ensuring the fuels testing laboratory is taken care of and 5s applied to the letter.
Perform periodic inspection checks for product compliance in the network with set standards
Ensure safety of the work environment during quality checks.
Test products as per KOKOLabs procedures and reporting.
Participate in the fuels receipt with representatives of our fuel partners
Participate in sourcing and replacement of the lab equipment’s on need basis

What You Will Bring

Degree in Chemistry related field (chemical engineering,pure chemistry,Industrial chemistry)or its equivalent
Good analytical skills
Ability to work with testing equipment
Proficiency in the use of basic computer applications.
Ability to work independently with accuracy and precision.
Flexibility and adaptability in your attitude and approach to work.
Problem solving skills
Cost saving and business continuity mind set

Apply via :

jobs.lever.co

October 30, 2024
Network Operations Technician

What You Will Do

Carry out shop outlets technical inspections, installations and test protocols, calibration and commissioning of KOKO Points
Ensure all deployed network hardware conform to respective quality and regulatory requirements and adherence to all installation, calibration and maintenance schedules against set metrics
Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and prevent recurrence
Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
Maintain customer satisfaction through professional conduct and engagements
Ensure that the function operates in accordance with any Health, Safety and Environmental policies and procedures

What you will bring to KOKO

Diploma/Bsc degree in Engineering or other technical field
A minimum of 1 year experience in field operations or a similar technical capacity
Ability to test, troubleshoot, service, and repair electronic equipment
Working knowledge of plumbing repairs, maintenance processes, methods and installation techniques
Excellent analytical, problem-solving skills and attention to detail
Excellent written, verbal and presentation skills
A team player able to work effectively with others and independently with minimal supervision

Apply via :

jobs.lever.co

October 30, 2024
Internal Auditor

What you will do

You will oversee the preparation and execution of the audit projects to investigate areas of the business, as requested by and directed by the Audit Committee and Senior Management.
Each project will involve 1-3 weeks of discovery, providing an accurate pulse check for that area of the business.
Each project will culminate in an audit report for the Audit Committee that will also be used operationally.
You will conduct follow up audits to monitor management’s interventions.
You will deliver information that is focused on identifying and reducing risks as well as celebrating best practices, and identifying changes that will bring value to the business.
Areas of focus will be diverse across all aspects of the business, Operations, Sales, Finance among others.
In-depth understanding of business and processes to identify key process risks and related internal controls.
Promote knowledge management and shared learning to inform continuous improvement of internal controls.

What you will bring

Hands-on experience as an internal or external auditor, preferably at a major audit firm in Kenya.
BSc/BA level education in any subject
Holds a professional certificate (ACCA/CPA/CFA)
5-8 years of proven work experience in audit-related positions.
Strong overall business acumen, along with the ability to align governance, risk and control needs with the realities of the work environment.
Proficient with respect to trends in Internal Auditing.
Ability to work independently in the planning, management and implementation of projects.
Exceptional verbal and written communication.
Advanced computer skills on MS Office, accounting software’s and database knowledge.
Flawless written and spoken English, plus Kiswahili.
Legal right to work in Kenya.

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jobs.lever.co

October 30, 2024
Senior Data Analyst

Your Role

As a Senior Data Analyst, you will lead data and analytics functions within your squad by collaborating cross functionally with departments across KOKO on end-to-end data and analytics. You will be expected to take accountability, influence decision making, deal with a high degree of uncertainty and help shape overall business strategy through data driven insights. You will work closely with your squad to identify data needs, build and update existing data pipelines as needed and design dashboards.

What You Will Do

Identify and coordinate data infrastructure improvements with the software team.
Be a key stakeholder in data developments and data integrity.
Ensure consistency, accuracy, and overall integrity of business metrics.
Design, build and update ETL pipelines to ensure efficient design.
Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations.
Design and run data analyses to guide decision-making and strategy.
Design and prepare company dashboards and other key stakeholder reporting.
Enable the success of KOKO Team Members by supporting them in accessing, understanding, and utilizing data.
Develop and maintain business intelligence documentation, training materials, best practices, and overall data toolkit.

What You Will Bring

Bachelor’s degree, ideally in Computer Science, Math, Statistics, or Economics (Master’s degree a plus)
Experience in data analysis, consulting, finance, or other quantitatively rigorous role (ideally 3-5+ years)
The ability to balance priorities, clarify stakeholder requirements, pay keen attention to detail, and generally keep deliverables on schedule.
Proficiency with Domo, Tableau, Looker or other data visualization package; SQL, R, Excel, and statistical methods (Python an added plus); ETL experience
Ability to communicate technical details clearly and concisely to management & external stakeholders.
A curious mind and a passion for problem-solving, data, and analytics
Comfort in a fast-paced, growth-stage start-up environment

Apply via :

jobs.lever.co

October 30, 2024