JOB SUMMARY
This position provides overall leadership and direction to the Human Resources department in support of the KOKO Networks mission, vision and strategic goals. The overall objective of the position is to support the development and retention of a high-performance workforce and a learning culture.
This position provides or ensures:
Workforce strategies, policies, practices, and procedures that enable KOKO Networks to attract, retain, develop and motivate a highly skilled and productive workforce;
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Oversight for all human resources functions, including recruitment, classification, compensation, employee benefits, performance management, employee orientation, onboarding and off-boarding, staff and organisational development, training, employee and labour relations.
CANDIDATE PROFILE
Bachelor’s or preferably an advanced degree in human resource management, organisation development, organisational psychology or similar.
Member of Institute of HRM
7+ years of relevant Human Resources experience.
Effective negotiation and influencing skills.
Expertise in national labour law, employment legislation & employment practices.
Strong problem solver with strong business skills and strategic acumen, organisational diagnostic skills, analytical skills, and excellent team-building skills.
Ability to effectively interact with all levels of the organisation.
Effective leadership, communication, organisational and change management skills.
Able to balance multiple priorities and projects simultaneously with the ability to adapt to the changing needs of the business.
Process oriented with continuous improvement focus.
Culturally astute, respectful and tolerant, able to promote and support diversity in the workplace, and able to gain the trust and respect of peers.
Company Address: Address 51 Kibagare Way, Loresho, Box 888 – 00606, Nairobi, Kenya
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Human Resource Manager
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Systems and Field Engineer
Engineering experience required:
Degree in electronics or systems engineering
Minimum 1-2 years experience in an software/systems engineering role
At ease with simple electronics & systems debugging
Software development skills, in particular embedded systems (C / Arduino)
Android/Web development skills a plus
Ability to support remote problem-shooting & investigate issues in a systematic way.
An enthusiasm and appreciation for test driven development
Understanding and experience working with physical I/O on Android devices (USB, Bluetooth, WiFi) and the kinds of issues that arise and need to be designed for.
General skills:
Ability to work autonomously and think on your feet
Excellent observational skills and a forward thinking / planning attitude
Excellent verbal & written communication skills
Interest in the customer experience and user journey of products
Experience working in a SCRUM team setting across multiple locations
Interest in the customer experience and user journey of products
Keen eye for safety
You should certainly apply if:
You enjoy building elegant, well-tested solutions
You have an entrepreneurial mindset
You strive for yourself, your team and your organization to continuously learn and improve
Position timeframe requirements:
October 2016 -
Head of Agent Acquisition
The company seeks an experienced business developer to lead the Agent Acquisition and Agent Network Management functions of the company.
Based in Nairobi, the core responsibilities of the role include:
Leading the creation of agent acquisition team, including hiring staff with strong field-based experience with SME sales and marketing in Nairobi
Developing marketing & closing collateral for Agent acquisition, and tools to enable efficient agent management
Assuming responsibility for agent relationship management across the Nairobi network.
Candidate Profile You are a dynamic business development professional with strong experience in business sales and marketing in Nairobi, with a specific focus on small business sales.You have deep insight into the pros and cons of Agent network models operating in Nairobi, and of the fast-moving-consumer-goods and retail sectors.
We are seeking candidates with over 5 years of experience, including experience managing people, and experience building out an Agent network -
Deployment Technician, Civil Works
Job description
Your Role
As the Deployment Technician, you will be responsible for KOKO Agent outlet technical preparation in advance of our launch by executing specified and specialized activities in retail outlets across Nairobi neighborhoods.
What You Will DoPrepare agent shops for KOKOpoint installations through mounting support brackets to walls, drilling holes through walls using specialized drilling equipment, installing electric cables, sockets, earth electrode, routing cables, and hoses to identified points in the shop, and other duties of simple carpentry and welding
Maintain supply levels of required items through constant tracking and engagement with deployment and store functions
Ensure good work management of provided work orders, instructions. and schedules to meet daily targets and maintain high quality outputs
Document installation activities by completing forms, reports, logs, and records using provided tools
Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions and performing regular maintenance
Continuously identify needs for improvement by conveying it to supervisor and engineering team to maintain high quality work standards
Maintain customer satisfaction through professional conduct and engagements
Ensure adherence to Health, Safety, Environment, and Quality Management System requirementsWhat You Will Bring To KOKO
Diploma/Background in Electrical or Mechanical Engineering
2+ years experience in a field installation capacity
Experience using workshop hand tools and specialized power tools
Aptitude to learn quickly and adapt to dynamic work requirements and schedules
Team-first attitude and ability to work well under pressure with minimal supervision
Appreciation of ISO 45001:2018 and other related safety standardsKOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
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Lead Copywriter Calibration Technician (Weights & Measures Certified)
Job description
Your Role
As Lead Copywriter, you will be the master storyteller responsible for creating and maintaining the tone with which KOKO speaks. You will develop content for brand, social stories, film, and snackable videos and radio, working closely with lead designers and KOKO’s creative director.
What You Will DoDevelop KOKO messaging in communication material for our target audiences
Brainstorm visual and copy ideas with other members of the creative team
Write and present content ideas
Modify copy for existing communication material and documentation
Oversee production across all content formatsWhat You Will Bring to KOKO
4+ years of experience working in advertising, communications, or equivalent
Bachelor’s degree or higher in journalism, communication, advertising, or equivalent
Proven delivery of ideas that work and/or award-worthy ideas. Excellent craft writing skills in English and Swahili
Interest in technology, commerce, popular culture, and new advertising trends and techniques
Curiosity, creativity, and imagination
Comfort in a multicultural environment Great interpersonal skills
Great eye for detail
Ability to move fast and make decisions under pressureKOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
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Senior Business Intelligence Manager
Role
As Senior Business Intelligence Manager, you will lead our analytics function by generating data-driven insights to guide commercial and operating strategy; developing metrics, dashboards, and statistical analyses; and shaping our overall data vision & strategy.
ResponsibilitiesBuild models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations
Design and run data analyses to guide decision-making
Design and prepare company dashboards and other key stakeholder reporting
Design and develop automation tools to streamline day-to-day activities
Identify and coordinate data infrastructure improvements with the software team
Train, support, and manage business intelligence and data science analysts
Ensure consistency, accuracy, and overall integrity of business metrics
Develop and maintain business intelligence documentation, training materials, best practices, and overall data toolkitQualifications
Bachelor degree, ideally in Computer Science, Math, Statistics, or Economics (Master’s degree a plus)
Experience in data analysis, consulting, finance, or other quantitatively rigorous role (ideally, 3-5+ years)
Experience managing a team (ideally, 1-3+ years)
Strong aptitude for product and project management, including ability to balance priorities, clarify stakeholder requirements, lead cross-functional efforts, pay keen attention to detail, and generally keep deliverables on schedule
Proficiency with Tableau, SQL, Excel, and advanced statistical methods (Python an added plus)
Ability to communicate technical details clearly and concisely to management & external stakeholders
Comfort in a fast-paced, growth-stage startup environment -
Group Management Accountant
Job description
What You Will DoContinuously optimize of management reporting systems to accommodate, support, and anticipate the needs of a fast moving, nimble organization with rapidly expanding operations (in terms of scale and scope)
Prepare analyses and presentations of financial data for regular management and board reporting
Manage day-to-day budgeting, planning, and controlling processes for KOKO’s group-wide activities, which include the management of an agent network, B2B, and B2C retail platforms and associated value chains
Liaise with software teams to improve bespoke financial accounting and reporting modules and automate processes
Oversee other staff members in the accounting department and work with group-wide finance team for consolidated reporting
Verify payroll for salary processing
Approve purchase orders in line with authorized departmental budgets
Coordinate annual audit for the subsidiaries within the group and the consolidated financials
Introduce and implement best practice internal controls across the organizationWhat You Will Bring To KOKO
Solid academic record including university degree and excellent secondary education credentials
7+ years of full time work experience in a leading accounting firm, or accounting department of a financial institution or corporation, preferably in a Kenyan / East African or similar EM context with international exposure (specifically to import/export activities involving India and China based partners)Internationally recognized, accredited accounting qualification, ideally with a combination of financial (eg, CPA, ACCA) and management (eg, CIMA) certifications
Proficiency with IFRS accounting and cross-jurisdictional consolidation
Self-starting, hands-on and flexible approach to working within a highly motivated team in a dynamic and demanding environment
Experience within at least one of startup, e-commerce and SME environments highly beneficialKOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
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Quality Assurance Engineer
What You Will Do
Write test plans, test cases, execute test cases, and report bugs for API, web, and mobile apps
Create automation scripts in Java and/or Python to automate the API, web, and mobile apps
Perform execution of scripts during release time
Create and perform hardware tests on the embedded systems and electronic devices
Work on tasks assigned by Quality Assurance Lead and report key metrics to all stakeholders
Mentor and coach colleagues in the Quality Assurance team to take on additional responsibilitiesWhat You Will Bring To KOKO
2-5 years experience in manual and automation testing
Experience in Selenium using Java and/or Python
Experience automating web and REST APIs (exposure to mobile app automation with Appium/Espresso & load testing with JMeter would be an added advantage)
Experience working in an agile setup using Scrum Methodology
Experience in writing clear, concise, and comprehensive test plans and test cases
Exposure to CI/CD with Jenkins and Bitbucket
Exposure to testing applications interacting with embedded systems and electronic sensors
Working knowledge of SQL and scripting
Willingness to perform hardware tests and go in the field as per project requirementKOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
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Promoter Agent Relationship Manager
Job description
Your Role
As a promoter, you will be responsible for demonstrating the features of our KOKO Cooker, KOKOpoint, and other technology products to potential buyers. You will show how the product works, respond to questions, and persuade consumers to make the final purchase decision.
What You Will DoOrganize, set up, and lead product demos and sales pitches in liaison with the Demo Manager
Communicate and assist customers in understanding the value proposition for KOKO products and services
Consistently seek new product knowledge and act as an expert for the customer
Present products using interactive materials such as videos, charts, and slideshows
Arrange merchandise to look attractive to customers and share product samples, brochures, and flyers
Engage with customers and discover their wants and needs
Submit reports to the Demo Manager and company management on sales performance
Initiate contact with chamas, SACCOs, and other community groups to prospect business opportunitiesWhat You Will Bring To KOKO
1+ year experience working as a Promoter
Bachelor’s Degree in Marketing or related studies
Proven track record in the execution of successful promotions
Customer oriented approach
Excellent communication, presentation, and leadership skills
Outstanding organizational and time management skills
Aptitude in presentation and public speaking
Strong attention to detailKOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
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Head of Talent Product Manager, Ad Tech
Your Role
As Head of Talent, you will play a critical role in leading the next phase of our company’s growth. As a values-driven, hands-on leader, you will set our strategy across the entire employee life cycle and serve as a key adviser to our senior leadership team for all people-related initiatives and issues. KOKO aims to be an employer of choice for the world’s best and brightest, and you will play a central role in building our internal processes and experiences as well as our external brand to make this vision a reality as our company grows.What You Will Do
Lead the talent team to deliver a world-class employee experience from talent acquisition, on-boarding, performance management, labor relations, and learning & development
Develop our human resources vision, strategic plan, and road maps
Build, refine, and maintain human resource policies, systems, and processes
Develop, improve, and implement corporate compensation and benefits strategy
Iterate on our approach to talent development and retention, including performance management and succession planning
Identify and implement initiatives to support business growth and ensure strong employee engagement across diverse geographies and cultures
Ensure our company values and performance culture remain central as we scale
Manage departmental budget and support other department heads to achieve talent-related targets on budget and on timeWhat You Will Bring To KOKO
University degree (Master’s degree a plus)
Demonstrated track record of success in management and leadership roles (ideally, 8-10+ years)
Experience with recruiting, training, leadership development, employee relations, HR operations, coaching, and/or labour relations (ideally, 3-5+ years)
Aptitude for project management, including ability to balance priorities, clarify stakeholder requirements, lead cross-functional efforts, pay keen attention to detail, and generally keep deliverables on schedule
Exceptional interpersonal skills, including confidence with negotiation and mediation
Empathetic, people-first mindset & comfort working effectively across multiple countries and cultures
Courage to embrace change and challenge the status quo
Unquestionable ethical standards and integrity
Previous experience at fast-paced, growth-stage, multi-national companies a plusKOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
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