Company Address: Address 51 Kibagare Way, Loresho, Box 888 – 00606, Nairobi, Kenya

  • Deployment Technician, Civil Works

    Deployment Technician, Civil Works

    Job description
    Your Role
    As the Deployment Technician, you will be responsible for KOKO Agent outlet technical preparation in advance of our launch by executing specified and specialized activities in retail outlets across Nairobi neighborhoods.
    What You Will Do

    Prepare agent shops for KOKOpoint installations through mounting support brackets to walls, drilling holes through walls using specialized drilling equipment, installing electric cables, sockets, earth electrode, routing cables, and hoses to identified points in the shop, and other duties of simple carpentry and welding
    Maintain supply levels of required items through constant tracking and engagement with deployment and store functions
    Ensure good work management of provided work orders, instructions. and schedules to meet daily targets and maintain high quality outputs
    Document installation activities by completing forms, reports, logs, and records using provided tools
    Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions and performing regular maintenance
    Continuously identify needs for improvement by conveying it to supervisor and engineering team to maintain high quality work standards
    Maintain customer satisfaction through professional conduct and engagements
    Ensure adherence to Health, Safety, Environment, and Quality Management System requirements

    What You Will Bring To KOKO

    Diploma/Background in Electrical or Mechanical Engineering
    2+ years experience in a field installation capacity
    Experience using workshop hand tools and specialized power tools
    Aptitude to learn quickly and adapt to dynamic work requirements and schedules
    Team-first attitude and ability to work well under pressure with minimal supervision
    Appreciation of ISO 45001:2018 and other related safety standards

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

  • Deployment Technician, Civil Works

    Deployment Technician, Civil Works

    Job description
    Your Role
    As the Deployment Technician, you will be responsible for KOKO Agent outlet technical preparation in advance of our launch by executing specified and specialized activities in retail outlets across Nairobi neighborhoods.
    What You Will Do

    Prepare agent shops for KOKOpoint installations through mounting support brackets to walls, drilling holes through walls using specialized drilling equipment, installing electric cables, sockets, earth electrode, routing cables, and hoses to identified points in the shop, and other duties of simple carpentry and welding
    Maintain supply levels of required items through constant tracking and engagement with deployment and store functions
    Ensure good work management of provided work orders, instructions. and schedules to meet daily targets and maintain high quality outputs
    Document installation activities by completing forms, reports, logs, and records using provided tools
    Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions and performing regular maintenance
    Continuously identify needs for improvement by conveying it to supervisor and engineering team to maintain high quality work standards
    Maintain customer satisfaction through professional conduct and engagements
    Ensure adherence to Health, Safety, Environment, and Quality Management System requirements

    What You Will Bring To KOKO

    Diploma/Background in Electrical or Mechanical Engineering
    2+ years experience in a field installation capacity
    Experience using workshop hand tools and specialized power tools
    Aptitude to learn quickly and adapt to dynamic work requirements and schedules
    Team-first attitude and ability to work well under pressure with minimal supervision
    Appreciation of ISO 45001:2018 and other related safety standards

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

  • Lead Copywriter 

Calibration Technician (Weights & Measures Certified)

    Lead Copywriter Calibration Technician (Weights & Measures Certified)

    Job description
    Your Role
    As Lead Copywriter, you will be the master storyteller responsible for creating and maintaining the tone with which KOKO speaks. You will develop content for brand, social stories, film, and snackable videos and radio, working closely with lead designers and KOKO’s creative director.
    What You Will Do

    Develop KOKO messaging in communication material for our target audiences
    Brainstorm visual and copy ideas with other members of the creative team
    Write and present content ideas
    Modify copy for existing communication material and documentation
    Oversee production across all content formats

    What You Will Bring to KOKO

    4+ years of experience working in advertising, communications, or equivalent
    Bachelor’s degree or higher in journalism, communication, advertising, or equivalent
    Proven delivery of ideas that work and/or award-worthy ideas. Excellent craft writing skills in English and Swahili
    Interest in technology, commerce, popular culture, and new advertising trends and techniques
    Curiosity, creativity, and imagination
    Comfort in a multicultural environment Great interpersonal skills
    Great eye for detail
    Ability to move fast and make decisions under pressure

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

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  • Senior Business Intelligence Manager

    Senior Business Intelligence Manager

    Role
    As Senior Business Intelligence Manager, you will lead our analytics function by generating data-driven insights to guide commercial and operating strategy; developing metrics, dashboards, and statistical analyses; and shaping our overall data vision & strategy.
    Responsibilities

    Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations
    Design and run data analyses to guide decision-making
    Design and prepare company dashboards and other key stakeholder reporting
    Design and develop automation tools to streamline day-to-day activities
    Identify and coordinate data infrastructure improvements with the software team
    Train, support, and manage business intelligence and data science analysts
    Ensure consistency, accuracy, and overall integrity of business metrics
    Develop and maintain business intelligence documentation, training materials, best practices, and overall data toolkit

    Qualifications

    Bachelor degree, ideally in Computer Science, Math, Statistics, or Economics (Master’s degree a plus)
    Experience in data analysis, consulting, finance, or other quantitatively rigorous role (ideally, 3-5+ years)
    Experience managing a team (ideally, 1-3+ years)
    Strong aptitude for product and project management, including ability to balance priorities, clarify stakeholder requirements, lead cross-functional efforts, pay keen attention to detail, and generally keep deliverables on schedule
    Proficiency with Tableau, SQL, Excel, and advanced statistical methods (Python an added plus)
    Ability to communicate technical details clearly and concisely to management & external stakeholders
    Comfort in a fast-paced, growth-stage startup environment

  • Group Management Accountant

    Group Management Accountant

    Job description
    What You Will Do

    Continuously optimize of management reporting systems to accommodate, support, and anticipate the needs of a fast moving, nimble organization with rapidly expanding operations (in terms of scale and scope)
    Prepare analyses and presentations of financial data for regular management and board reporting
    Manage day-to-day budgeting, planning, and controlling processes for KOKO’s group-wide activities, which include the management of an agent network, B2B, and B2C retail platforms and associated value chains
    Liaise with software teams to improve bespoke financial accounting and reporting modules and automate processes
    Oversee other staff members in the accounting department and work with group-wide finance team for consolidated reporting
    Verify payroll for salary processing
    Approve purchase orders in line with authorized departmental budgets
    Coordinate annual audit for the subsidiaries within the group and the consolidated financials
    Introduce and implement best practice internal controls across the organization

    What You Will Bring To KOKO

    Solid academic record including university degree and excellent secondary education credentials
    7+ years of full time work experience in a leading accounting firm, or accounting department of a financial institution or corporation, preferably in a Kenyan / East African or similar EM context with international exposure (specifically to import/export activities involving India and China based partners)Internationally recognized, accredited accounting qualification, ideally with a combination of financial (eg, CPA, ACCA) and management (eg, CIMA) certifications
    Proficiency with IFRS accounting and cross-jurisdictional consolidation
    Self-starting, hands-on and flexible approach to working within a highly motivated team in a dynamic and demanding environment
    Experience within at least one of startup, e-commerce and SME environments highly beneficial

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

  • Quality Assurance Engineer

    Quality Assurance Engineer

    What You Will Do

    Write test plans, test cases, execute test cases, and report bugs for API, web, and mobile apps
    Create automation scripts in Java and/or Python to automate the API, web, and mobile apps
    Perform execution of scripts during release time
    Create and perform hardware tests on the embedded systems and electronic devices
    Work on tasks assigned by Quality Assurance Lead and report key metrics to all stakeholders
    Mentor and coach colleagues in the Quality Assurance team to take on additional responsibilities

    What You Will Bring To KOKO

    2-5 years experience in manual and automation testing
    Experience in Selenium using Java and/or Python
    Experience automating web and REST APIs (exposure to mobile app automation with Appium/Espresso & load testing with JMeter would be an added advantage)
    Experience working in an agile setup using Scrum Methodology
    Experience in writing clear, concise, and comprehensive test plans and test cases
    Exposure to CI/CD with Jenkins and Bitbucket
    Exposure to testing applications interacting with embedded systems and electronic sensors
    Working knowledge of SQL and scripting
    Willingness to perform hardware tests and go in the field as per project requirement

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

  • Promoter 

Agent Relationship Manager

    Promoter Agent Relationship Manager

    Job description
    Your Role
    As a promoter, you will be responsible for demonstrating the features of our KOKO Cooker, KOKOpoint, and other technology products to potential buyers. You will show how the product works, respond to questions, and persuade consumers to make the final purchase decision.
    What You Will Do

    Organize, set up, and lead product demos and sales pitches in liaison with the Demo Manager
    Communicate and assist customers in understanding the value proposition for KOKO products and services
    Consistently seek new product knowledge and act as an expert for the customer
    Present products using interactive materials such as videos, charts, and slideshows
    Arrange merchandise to look attractive to customers and share product samples, brochures, and flyers
    Engage with customers and discover their wants and needs
    Submit reports to the Demo Manager and company management on sales performance
    Initiate contact with chamas, SACCOs, and other community groups to prospect business opportunities

    What You Will Bring To KOKO

    1+ year experience working as a Promoter
    Bachelor’s Degree in Marketing or related studies
    Proven track record in the execution of successful promotions
    Customer oriented approach
    Excellent communication, presentation, and leadership skills
    Outstanding organizational and time management skills
    Aptitude in presentation and public speaking
    Strong attention to detail

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

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  • Head of Talent 

Product Manager, Ad Tech

    Head of Talent Product Manager, Ad Tech

    Your Role
     
    As Head of Talent, you will play a critical role in leading the next phase of our company’s growth. As a values-driven, hands-on leader, you will set our strategy across the entire employee life cycle and serve as a key adviser to our senior leadership team for all people-related initiatives and issues. KOKO aims to be an employer of choice for the world’s best and brightest, and you will play a central role in building our internal processes and experiences as well as our external brand to make this vision a reality as our company grows.

    What You Will Do

    Lead the talent team to deliver a world-class employee experience from talent acquisition, on-boarding, performance management, labor relations, and learning & development
    Develop our human resources vision, strategic plan, and road maps
    Build, refine, and maintain human resource policies, systems, and processes
    Develop, improve, and implement corporate compensation and benefits strategy
    Iterate on our approach to talent development and retention, including performance management and succession planning
    Identify and implement initiatives to support business growth and ensure strong employee engagement across diverse geographies and cultures
    Ensure our company values and performance culture remain central as we scale
    Manage departmental budget and support other department heads to achieve talent-related targets on budget and on time

    What You Will Bring To KOKO

    University degree (Master’s degree a plus)
    Demonstrated track record of success in management and leadership roles (ideally, 8-10+ years)
    Experience with recruiting, training, leadership development, employee relations, HR operations, coaching, and/or labour relations (ideally, 3-5+ years)
    Aptitude for project management, including ability to balance priorities, clarify stakeholder requirements, lead cross-functional efforts, pay keen attention to detail, and generally keep deliverables on schedule
    Exceptional interpersonal skills, including confidence with negotiation and mediation
    Empathetic, people-first mindset & comfort working effectively across multiple countries and cultures
    Courage to embrace change and challenge the status quo
    Unquestionable ethical standards and integrity
    Previous experience at fast-paced, growth-stage, multi-national companies a plus

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

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  • Lead Production Engineer

    Lead Production Engineer

    Job description
    About the Role
    KOKO Networks is looking for a Lead Production Engineer to provide engineering oversight of the production of their sophisticated, IoT based products, targeting the household energy space for developing markets. This individual will support the smooth rollout, launch and ongoing operation and improvement of KOKO’s new technology in Kenya, followed by other cities in the region.
    Detailed Responsibilities

    Process Design and Quality Management
    Perform research, design and develop production processes, such as production flow, assembly methods and production equipment
    Design and manage processes to ensure the Quality Assurance of received constituent parts has been met (inbound QA)
    Oversee the assembly of the KOKOpoints. This includes the testing of assemblies and sub-assemblies from an engineering quality perspective
    Perform product/process analysis for cost reduction, quality improvement, and improved efficiency
    Coordinate and document all Advanced Product Quality Planning activities
    Support the Production Operations Manager in creating staffing plans based on production forecasts
    Lead the process of continuous improvement in processes, products, components, raw materials, and equipment
    Manage the quality of maintenance and repair work according to the required standards
    Maintenance Management and Product Improvement
    Own the database of issues, and ensure that all information collected has been properly understood to make sure correct action is taken in the field
    Give input to product design based on field learnings from production and maintenance operations
    Manage the follow up of all issues with the field maintenance team to confirm root cause
    Collaborate with the Product and Engineering teams to improve on the field service and maintenance tool-kits

    Desired Candidate Profile
    Does This Sound Like You?

    Degree in Electronic or Mechatronics Engineering
    You have a proven track record in an operations related engineering role, with team leadership experience of 5+ years
    You are highly skilled in Electronics and Mechanical CAD
    You have technical skills in manufacturing processes and methods including flow, layout, assembly and production equipment
    You have excellent verbal and written communication skills, particularly regarding technical matters
    You have the ability to motivate team efforts to accomplish goals
    You are experienced in managing teams
    You are proficient in the use of ERP systems in supporting production and maintenance processes
    Professional Engineer registered with a recognised body is an added advantage
    Health and safety mindset – ISO 9001, ISO 14001, ISO 45001 / OHSAS 18001 awareness is an added advantage

  • Principal Android Engineer

    Principal Android Engineer

    Job Description
    This role is responsible for leading the technical strategy, design and development of high quality products that deliver a first of a kind solution in Kenya and beyond.
    Responsibilities:

    Lead workstreams with Product and QA to design and develop our Android applications
    Work with peers to find efficient solutions for architectural problems
    Lead code reviews, tech sessions and provide regular direction, mentoring, and coaching to developers on best practices and improvement initiatives
    Improve test automation by writing unit tests and guiding others in this process
    Implement CI/CD processes
    Keep up to date with open-source Android ecosystem to ensure new frameworks and technologies are being used in KOKO’s applications
    Manage Level 3 support functions for production systems which include immediate fixes to any critical defects or essential enhancements in the live systems and setting a high standard for such support service levels within the engineering team
    Contribute to building a strong engineering culture of technical excellence within the team

    Expectations & Requirements:

    Bachelor’s Degree in Computer Science or equivalent experience
    Expert understanding of Java and Android SDK, Gradle and third party frameworks tools and SDKs, such as Retrofit Highly experienced in working with product managers, designers. and QA in a SCRUM environment Strong knowledge of Android UI design principles, patterns and best practices Expert in integrating android applications with backend services including offline and synchronisation techniques
    Experience developing realtime, low-latency, high-availability, and high performing applications using IoT technologies and communications (MQTT etc) Experience working with hardware devices and hardware communications protocols (Serial USB, RS232, Other Hardware comms)
    Experience with distributing mobile applications via public app stores and/or enterprise channel as well as via bespoke channels
    Able to communicate with all levels of management and peers within the organisation
    The ability to prioritise work and tasks under pressure Able to build, implement and direct quality assurance principles and maintain quality of delivery
    Strong problem-solving skills and a detail-oriented mindset Ability to multi-task, prioritize and meet deadlines in a fast-paced environment