Jobs Kenya

Company Address: Address 51 Kibagare Way, Loresho, Box 888 – 00606, Nairobi, Kenya

  • Customer Sales Representative

    Customer Sales Representative

    Your Role:
    As Customer Sales Representative, you will drive KOKO’s growth in business volume and profitability by selling KOKO Cookers and leading sales activities in assigned neighborhoods. You will meet with potential household and kibanda customers to understand their cooking needs and pitch them on KOKO’s superior solution, as well as organize and attend sales and marketing activation events to close further sales.
    What You Will Do:
    Demonstrate the benefits of the KOKO Cooker and pitch it to potential customers
    Achieve daily, weekly, and monthly targets for KOKO Cooker and KOKO Fuel sales
    Use KOKO sales tools to record customer details and report daily sales activities
    Act as a brand ambassador during field activations events and routine sales activities
    Communicate openly and honestly with KOKO customers throughout the sales process
    Build, manage, and maintain strong, positive customer relationships
    Escalate customer queries and issues to management, as appropriate
    What You Will Bring to KOKO:
    University degree or equivalent
    Previous sales experience, preferably with consumer goods or durables
    Passion for selling consumer products that improve lives
    High degree of self-motivation
    Results orientation and comfort in a performance-driven work environment
    Strong written and oral communication skills
    About OGTI (Off-Grid Talent Initiative):
    Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders.

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  • Driver

    Driver

    Your Role

    As a driver, you will be responsible for loading, transporting, and delivering items and staff to clients or businesses in a safe, timely manner by providing excellent customer service, answering questions, and handling complaints from clients. You will be expected to adhere to assigned routes and follow schedules.

    What you will do

    To conduct inspection of vehicles before departing to deliver goods
    Pack and load products according to company specifications and load manifest
    Deliver orders safely to customers on assigned routes
    Maintain ongoing communication with fleet supervisors, agents, and the dispatch team
    Unload accurately as per client specifications
    Review deliveries with customers to ensure products meet their needs

    What you will bring to KOKO

    RELIABLE – Do what is expected to be done, how and whenever it is expected
    SELF DEPENDENT – Must be able to handle the vehicle and its occupants and make the right decisions even in emergency situations.
    HONESTY – You do not take shortcuts, you do not fudge on aspects of law and regulations and you tell the truth in all circumstances
    MECHANICAL SKILLS – Have a basic knowledge of how a car truck operates and can do minor fixing and diagnosis
    ALERTNESS – Always aware of many factors including the condition of the vehicle, road and traffic
    STRESS MANAGEMENT – Takes setbacks in stride and never allow them to ruin their level of performance

    Qualifications and Requirements

    Minimum Educational Qualifications O-Level
    A certificate of good conduct
    Must have knowledge of the Highway Code and regulations
    Ability to read and write and to operate a smartphone
    Possess a clean BCE-class license and PSV for the last 7 years
    Proven work record/experience as a PSV driver for the last 7 years

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

  • Agent Relationship Representative Agent Relationship Manager

    Agent Relationship Representative Agent Relationship Manager

    Your RoleAs Agent Relationship Representative, you will help KOKO maintain a robust retail network by recruiting and on-boarding agents and ensuring successful operation of their KOKOpoint business. Your key responsibilities will include business development, relationship management, market intelligence, and KOKO Cooker sales in an assigned territory. You will need to achieve set targets related to both building and maintaining satisfaction of our Agent network.What You Will Do

    Recruit KOKO Agents in accordance with set criteria in the assigned territory
    Drive the growth of KOKO products and services via existing Agent network
    Ensure a great Agent experience throughout their lifecycle
    Conduct Agent trainings on KOKO hardware and software functionality and product benefits
    Ensure Agent compliance with KOKO processes and procedures
    Gather market and competitive intelligence on all facets that affect KOKO business
    Facilitate Agent installation, contracting, merchandising, renewal, and termination, as needed
    Identify risks in assigned territory and proactively manage and report any incidents
    Liaise with different departments within the organisation to ensure a great Agent experience
    Support Agents to achieve their Cooker & Fuel sales targets and maximize profitability

    What You Will Bring to KOKO

    Graduate from an accredited University, preferably in a Business-related area of study
    1+ year of work experience, ideally in sales, relationship management, or customer service
    Excellent interpersonal and sales skills
    Excellent planning and organization skills
    Ability to work under pressure and with minimum supervision

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

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  • Business Operations Associate

    Business Operations Associate

    Your RoleAs Business Operations Associate, you will support Business Operations Managers in designing solutions to strategic business problems alongside teams across KOKO and support implementation of these solutions as the company scales. This is a highly collaborative role, with the vision that the BizOps team will work in service of teams across the business – much like an internal consulting unit. You will help identify problem spaces and use that knowledge to drive improvements across the business.What You Will Do

    Work cross-functionally with KOKO’s commercial, engineering, product, operations, and executive teams
    Support in planning and delivering of key strategic initiatives, with a view to owning full projects from analysis to execution in 18-24 months
    Support in gathering insights to understand problem spaces across the business and translate business problems into process and technology improvements for relevant teams
    Design and build dashboards to make key data available to teams
    Analyze data to provide insights and effectively communicate these insights to team members and leadership
    Develop best practices among teams around process and solution design

    What You Will Bring

    Bachelor’s degree
    2+ years of work experience as a contributor on complex projects and programs
    Strong critical thinking and problem-solving skills (ideally developed through management / strategy consulting experience, business operations, or product and software design roles)
    Experience supporting information-gathering exercises or leading stakeholder interviews
    Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
    Minimum intermediate proficiency in Microsoft Excel or Google Sheets
    Experience with product or software design a plus
    Comfort with data ambiguity
    High levels of reliability and attention to detail
    Comfort with multi-tasking, with strong bias towards action
    Comfort in a fast-paced, start-up environment

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

  • Customer Sales Team Leader Agent Relationship Representative Telesales Representative Customer Support Representative

    Customer Sales Team Leader Agent Relationship Representative Telesales Representative Customer Support Representative

    Your RoleAs Customer Sales Team Leader, you will drive KOKO’s business growth by leading a team of Customer Sales Representatives (CSRs) to sell KOKO Cookers in assigned territories. You will use your leadership skills and drive to create sales plans, coordinate field sales activities aimed at household and kibanda customers, and motivate your team of CSRs to achieve their sales targets.What You Will Do

    Oversee field sales activities for your team, including initiation of contact with potential activation partners (eg, businesses, chamas), conducting of sales pitches, closing of orders, and collection of customer payments
    Lead a team of CSRs to meet their sales targets by providing coaching, supervision, and accountability
    Organize and implement product demonstrations and other promotional activities in liaison with KOKO’s sales and marketing teams
    Engage with customers and discover their wants and needs, both to pitch KOKO’s solution and share back customer requirements for future sales and marketing efforts
    Ensure sales records and reports are accurate and up-to-date for your entire team
    Train and develop CSRs to use KOKO sales tools, including our Android application, videos, brochures, and other digital tools
    Ensure CSRs communicate openly and honestly with KOKO customers throughout the sales process
    Build, manage, and maintain strong, positive customer relationships
    Escalate customer queries, issues, and other feedback to senior management, as appropriate

    What You Will Bring to KOKO

    University degree or equivalent
    2+ years of sales management experience, preferably with consumer goods or durables
    Experience leading sales promotions/campaigns with a track record of success
    Passion for selling consumer products that improve lives
    Strong coaching, mentoring, and motivation skills
    High degree of self-motivation & keen attention to detail
    Excellent written and oral communication skills
    Outstanding organizational and time management skills
    Results orientation and comfort in a performance-driven work environment

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

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  • Motorcycle Rider

    Motorcycle Rider

    Job description

    As a motorcycle rider, you will be responsible for the delivery of parts to our KOKOpoints as well as ferrying of field technicians between locations as part of our field maintenance operations. You will play an integral role in ensuring efficiency of our operations while maintaining a high level of professionalism and adhering to strict health and safety requirements.What You Will Do

    Be responsible for the safety of goods and people transported using the motorcycle as well as the bike itself.
    Driving a motorcycle as required.
    Maintaining the motorcycle in good working condition by regularly inspecting and cleaning it.
    Detecting and reporting any faults with the motorcycle.
    Planning for the servicing of the motorcycle.
    Ensuring that the motorcycle has all the required documentation, keeping it updated and ensuring all renewals are done on time.
    Adhering to all road safety regulations.
    Other duties as assigned.

    What You Will Bring to KOKO

    Valid motorcycle driving license.
    Valid certificate of good conduct.
    A minimum of 5 years riding experience preferably as an employee of an organization.
    A minimum of 2 years residency in Nairobi with a good understanding of its geography and mapping.
    Good English literacy and communication skills.
    Be trustworthy, respectful and professional.

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

  • Customer Sales Representative

    Customer Sales Representative

    Your RoleAs Customer Sales Representative, you will drive KOKO’s growth in business volume and profitability by selling KOKO Cookers and leading sales activities in assigned neighbouhoods. You will meet with potential household and kibanda customers to understand their cooking needs and pitch them on KOKO’s superior solution, as well as organize and attend sales and marketing activation events to close further sales.What You Will Do

    Demonstrate the benefits of the KOKO Cooker and pitch it to potential customers
    Achieve daily, weekly, and monthly targets for KOKO Cooker and KOKO Fuel sales
    Use KOKO sales tools to record customer details and report daily sales activities
    Act as a brand ambassador during field activations events and routine sales activities
    Communicate openly and honestly with KOKO customers throughout the sales process
    Build, manage, and maintain strong, positive customer relationships
    Escalate customer queries and issues to management, as appropriate

    What You Will Bring to KOKO

    University degree or equivalent
    Previous sales experience, preferably with consumer goods or durables
    Passion for selling consumer products that improve lives
    High degree of self-motivation
    Results orientation and comfort in a performance-driven work environment
    Strong written and oral communication skills

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

  • Quality Assurance Engineer

    Quality Assurance Engineer

    Job description

    Your RoleAs Quality Assurance Engineer, you will be conduct in manual testing of web applications, mobile applications, and APIs, in close collaboration with stakeholders across Engineering, Quality Assurance, Product, and senior management teams.What You Will Do

    Write test plans, test cases, execute test cases and report bugs for API, Web and Mobile apps
    Create and perform hardware tests on the embedded systems and electronic devices
    Work on tasks assigned by Quality Assurance Lead and report key metrics to all stakeholders including Dev, Quality Assurance and Product teams
    Mentor and coach colleagues in the Quality Assurance team to take on additional responsibilities
    Perform execution of automated scripts during release time

    What You Will Bring to KOKO

    2-4+ years of experience in manual software testing
    Good understanding of using JIRA and Zephyr
    Experience in writing clear, concise and comprehensive test plans and test cases
    Working knowledge of SQL and scripting
    Exposure to testing applications interacting with embedded systems and electronic sensors will be an added advantage
    Willingness to perform hardware tests and go in the field as per project requirement
    Experience working in an agile setup using Scrum Methodology
    Exposure to automation testing in Selenium using Java and/or Python
    Willingness to work on new technologies and learn new skills as per project requirement
    Comfort with Cloud Technologies such as AWS and Linode

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

  • Financial Reporting Analyst

    Financial Reporting Analyst

    Your RoleAs a Financial Reporting Analyst, you will be responsible for collecting information from various sources/teams, analyzing it and creating dashboards, preparation of financial reports accurately and in a timely manner to support decision making by management.What You Will Do

    Perform financial forecasting, reporting, and operational metrics tracking including ensuring data integrity
    Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Excel dashboards from multiple sources of information
    Increase productivity by developing automated reporting/forecasting tools
    Perform market research, data mining and business intelligence functions as required including proposing budgets and process improvements
    Investigate and inform Management of any inconsistencies or improprieties identified in the reports
    Identify non-value added processes within the departments and seek solutions
    Work closely with the accounting team to ensure accurate financial reporting and decision support

    What You Will Bring to KOKO

    Bachelors in Accounting or Finance with stellar academic record (or CPA)
    2+ years of experience in a financial reporting/analysis role
    Proficiency in spreadsheets, databases, MS Office, and financial software applications
    Outstanding presentation, reporting, and communication skills
    In-dept understanding of current financial subjects, accounting, tax laws, money market, and the business environment
    Proven knowledge of financial forecasting and diagnosis, corporate finance and information analysis

    KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

  • Principal Engineer, Server Side

    Principal Engineer, Server Side

    Job description
    As Principal Engineer, you will lead a team of server side engineers in building high performance, large scale server side applications using best in class software engineering practices. As a senior leader, you will inspire your team to achieve engineering excellence while maintaining a pragmatic approach towards software delivery.
    What You Will Do

    Design and implement low-latency, high-availability, and high-performance applications
    Write reusable, testable, and efficient code
    Integrate data storage solutions such as relational databases, key-value stores, blob stores, and data warehousing
    Integrate user-facing elements developed by front-end developers with server side logic
    Implement software engineering best practices and ensure code and process quality through regular code reviews, proper documentation, and improvement initiatives
    Ensure seamless release of all features to production environment and reliable feature performance at all times
    Manage Level 2 support functions, including immediate fixes to any critical defects or essential enhancements in the live systems
    Build a strong engineering culture within the team and groom junior engineers
    Exercise pragmatism and maturity in managing, planning, and executing engineering tasks to strike a balance between business and engineering demands
    Track and optimize the total business value delivered at all times