Company Address: Address 51 Kibagare Way, Loresho, Box 888 – 00606, Nairobi, Kenya

Commercial Operations Coordinator

Your Role

As Commercial Operations Coordinator, you will play a key role supporting day-to-day operations and data analysis for the Customer Sales, Customer Care, Marketing and Agent Network teams. Your job is to make sure that all the Commercial teams have what they need to be successful in selling cookers and making Customers happy.

What You Will Do

Support monthly planning and coordination across Customer and Agent teams by maintaining cross-functional activity plans and communicating effectively between teams.
Maintain key reference documents, spreadsheets, and shared drives for the Commercial team by ensuring that there is one source of truth for all Commercial related items.
Become a KOKO Core Super User to effectively resolve Customer, Agent and Team needs in KOKO’s proprietary CRM.
Work with the Chief Commercial Officer and Department Heads to ensure proper team sales data management.
Develop daily, weekly, and monthly reports for management and communications purposes.
Assist in creating presentations for senior management, planning sessions, and team training.
Support administration of Commercial team needs, including hiring, onboarding, and HR documentation for employees .
Process all Purchase Requests and Purchase Orders for Commercial related activities.
Process petty cash for the Commercial department.
Ensure adequacy of sales related equipment and materials like t-shirts, cookers etc.
Help in coordinating and planning of Agent Network related activities like KP Decommissioning, Civil works.
Process all Agent Networks related paperwork including maintaining and updating agents records.
Assist in processing of Agent refunds where applicable.
Assist in closing out Zendesk tickets related to Agents as they arise.
Work on any ad hoc requests as requested by management.

What You Will Bring to KOKO

3+ years of work experience
Bachelor’s Degree in a business-related field
Expert computer skills, with Google Suite and CRM experience preferred
Excellent verbal and written communication skills
Strong attention to detail
Team first attitude with a high level of dedication
Able to multitask, prioritize, and manage time efficiently
Able to work accurately under stress and pressure to meet competing deadlines

Apply via :

www.linkedin.com

October 28, 2024
Senior Data Engineer

What you will do

Design, implement and support KOKO’s data infrastructure
Design and implement ETL pipelines, selecting the most appropriate tools and products in collaboration with KOKO’s analytics, product and engineering teams
Build logical and understandable data models and data stores to house data from KOKO’s various live products and other diverse data sources for consumption by other teams
Build systems to track data quality and consistency, ensuring that our data is accurate & up to date
Help continually improve ongoing reporting and analysis processes, automating or simplifying self-service use of KOKO’s data (create tools that assist teams in this process).
Keep our data secure across national boundaries through multiple data centers and AWS regions
As the team grows, help recruit and manage additional data engineers
Represent the Data Engineering discipline during sprint planning meetings and retrospectives
Help build the engineering culture at KOKO, attracting similar minded people with a passion for using technology to tackle hard challenges

What You Will Bring to KOKO

At least three years experience in software development, data engineering, business intelligence, data science, or a related field
Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
A track record of manipulating, processing, and extracting value from large datasets
Demonstrated strength in data modeling, ETL development and optimisation, and data warehousing
Experience working with big data technologies (preferably within AWS)
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
Strong analytic skills related to working with unstructured datasets
Knowledge of software engineering best practices across the development lifecycle, including agile methodologies, coding standards, code reviews, source management, build processes, testing, and operations
Strong initiative, project management and organizational skills
Strong communicator, both written and verbal, who is calm and decisive under pressure
Proactive approach to knowledge sharing and developing best practices
Strong experience taking part in sprints, being involved in planning, retrospectives and estimations with cross-functional teams

What We Offer

Competitive salary plus a quarterly cash bonus
Annual compensation reviews – we reward great work
Discounted health insurance with no-cost financing for you and your dependents (in Kenya)
21 days of annual leave plus public holidays plus examination leave
Ongoing investment in you and your skills, incl. full access to over 5,000 online courses
The right equipment for the job – a choice of MacBook, Windows, or Linux laptop

We believe that our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organisation where people thrive, feel included, grow professionally, and enjoy having high impact through their work.
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!

Apply via :

jobs.lever.co

October 28, 2024
Senior Product Manager Senior Agile Delivery Manager Principal Product Manager Warehouse Clerk Senior User Experience Manager Senior QA Manager

Your Role

KOKO Networks is on a mission to imagine and deliver technology that transforms life in the world’s fastest growing cities. The role we’re looking to fill is a career defining opportunity for someone passionate about this mission and about product management who wants to build and lead amazing teams of engineers, designers, and delivery managers in Nairobi and Pune.

The products and solutions you’ll help build and shape touch hundreds of thousands of people in some of the fastest growing cities in the world every single day. Your job will be to help us grow our business and revenue, acquire and retain customers, make complex logistics and operations more efficient, and delight our colleagues, customers, and partners.

This role requires significant time in the local market and close to our operations in Nairobi. We will consider candidates based there, willing to relocate there, or able to travel there ~30% of their time.

What You Will Do

You will build detailed domain knowledge of KOKO’s business plans, markets, and internal realities as a manufacturing and logistics company offering combined hardware and software products
You will manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
You’ll deeply understand the problems that you’re tackling through research and regular interaction with customers, partners and colleagues; define and frame those problems for the team
You will collaborate with your team in thinking big, to imagine solutions that solve these problems
You’ll scope these solutions to their smallest coherent state to ship to users as early as you can
You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in MVPs and after full release
You will own and maintain the quality of the product areas your team is responsible for; deliver high quality software in every release
You’ll motivate a group of committed, smart people to do the best work of their careers

What You Will Bring to KOKO

5+ years experience in product management with a proven track record of shipping impactful products
Ideally you have some UX experience as it’s important to us to think deeply about product design decisions and how to create simple user interfaces
We prefer candidates who have experience working in combined software and hardware businesses (with manufacturing and logistics)
You’re entrepreneurial; you need little direction; you’re self driven and show ownership
You can clearly communicate product decisions and the rationale behind them. You’re comfortable with making decisions in ambiguity. You can help others make decisions by being persuasive.
You’re able to easily switch between thinking creatively and analytically for best results
Have an understanding of the technical architecture of complex web and mobile applications

What we offer

We believe that our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organisation where people thrive, feel included, grow professionally, and enjoy having high impact through their work.
Competitive salary plus a quarterly cash bonus
Annual compensation reviews – we reward great work
Discounted health insurance with no-cost financing for you and your dependents (in Kenya)
21 days of annual leave plus public holidays plus examination leave
Ongoing investment in you and your skills, incl. full access to over 5,000 online courses
The right equipment for the job – a choice of MacBook, Windows, or Linux laptop

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Driver

Your Role

As a driver, you will be responsible for loading, transporting, and delivering items and staff to clients or businesses in a safe, timely manner by providing excellent customer service, answering questions, and handling complaints from clients. You will be expected to adhere to assigned routes and follow schedules.

What you will do

To conduct inspection of vehicles before departing to deliver goods
Pack and load products according to company specifications and load manifest
Deliver orders safely to customers on assigned routes
Maintain ongoing communication with fleet supervisors, agents, and the dispatch team
Unload accurately as per client specifications
Review deliveries with customers to ensure products meet their needs

What you will bring to KOKO

RELIABLE – Do what is expected to be done, how and whenever it is expected
SELF DEPENDENT – Must be able to handle the vehicle and its occupants and make the right decisions even in emergency situations.
HONESTY – You do not take shortcuts, you do not fudge on aspects of law and regulations and you tell the truth in all circumstances
MECHANICAL SKILLS – Have a basic knowledge of how a car truck operates and can do minor fixing and diagnosis
ALERTNESS – Always aware of many factors including the condition of the vehicle, road and traffic
STRESS MANAGEMENT – Takes setbacks in stride and never allow them to ruin their level of performance

Qualifications and Requirements

Minimum Educational Qualifications O-Level
A certificate of good conduct
Must have knowledge of the Highway Code and regulations
Ability to read and write and to operate a smartphone
Possess a clean BCE-class license and PSV for the last 7 years
Proven work record/experience as a PSV driver for the last 7 years

KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!

Apply via :

jobs.lever.co

October 28, 2024
Principal Product Manager

Your Role

As a Principal Product Manager you will lead our product efforts in one business area and play a key role in enabling KOKO’s long term success, including our expansion beyond Nairobi and Kenya. This is a very visible leadership position and has the potential to help increase revenue, make complex logistics and operations more efficient, and delight our colleagues, customers, and partners.

You will be a member of the Product leadership team and work directly with executive team members on key company priorities and with other leaders across Engineering, Operations, Marketing & Sales, and Manufacturing.

This is both a creative and analytical role – building on insights gained from data, refining product strategies, and building solutions to better acquire and retain customers, support our employees, and broaden our product offering.

This role requires significant time in the local market and close to our operations in Nairobi. We will consider candidates based there, willing to relocate there, or able to travel there 30-40% of their time.

What You Will Do

You will be a senior leader in the organisation, defining the KOKO product roadmap and vision, identifying opportunities to innovate and drive value for our customers and colleagues
You will lead across the entire product lifecycle, from research and requirements to working with designers and engineers, to user testing, to measuring impact and optimising
You will think about the end-to-end customer and user journeys, across functional and solution boundaries to ensure their experience is compelling, coherent, and consistent
You will help us build, lead, and mentor a world class team of product managers
You will develop strong partnerships with KOKO business teams and partners and empathy for our customers, creating continuous feedback loops that allow us to better understand their pain points
You will ensure we are solving the right problems by sourcing input from multiple channels and prioritising effectively to drive maximum impact
You’ll create an environment that fosters high quality, metrics-driven experimentation and set high standards for how we measure product success
You will bring and build deep domain knowledge and experience; people across the company will look to you as an expert; and you leverage it through teaching, guiding and coaching others

What You Will Bring to KOKO

We are looking for a hands-on leader with a strong blend of business and technical savvy as well as strategic thinking and tactical execution, who is passionate about shaping markets in Kenya and beyond
8+ years experience in product management with a strong track record of shipping high quality products
Proven ability to deliver business results by developing, prioritising and delivering on a roadmap that addresses customer needs and pain points via innovative products
You may have managed PM teams but would prefer to get back closer to the product work itself
We strongly prefer if you have had experience working in combined software and hardware businesses (with manufacturing and logistics)
You are a strong leader, very confident and competent at leading individuals and teams.
You have excellent communication skills in any medium
You have a growth mindset; a willingness to own problems
You are comfortable with ambiguity, have a passion for building product, a desire to make things better, and a sense of optimism
You’re able to easily switch between thinking creatively and analytically for best results

What we offer

We believe that our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organisation where people thrive, feel included, grow professionally, and enjoy having high impact through their work.
Competitive salary plus a quarterly cash bonus
Annual compensation reviews – we reward great work
Discounted health insurance with no-cost financing for you and your dependents (in Kenya)
21 days of annual leave plus public holidays plus examination leave
Ongoing investment in you and your skills, incl. full access to over 5,000 online courses
The right equipment for the job – a choice of MacBook, Windows, or Linux laptop

If you share our passion for technology and our vision for global impact, we strongly encourage you to apply.

KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!

Apply via :

jobs.lever.co

October 28, 2024
Senior Agile Delivery Manager Senior Product Manager Senior User Experience Manager

Your Role

You will build and lead a small but highly capable team of delivery managers who work across multiple product squads. You will guide their work, act as an Agile champion, and work alongside product managers, engineers, and UX designers to ship high quality product and solutions.

The Senior Agile Delivery Manager role at KOKO combines the skills of an experienced agile coach and delivery manager with that of a people manager. You will be responsible for the morale and work of your team, coaching and leading them, nurturing a culture of continuous improvement while also ‘jumping in’ on delivery work.

This is a high-leverage role for us. You will be our first (mostly Agile) Delivery Leader and one our most experienced agile practitioners. You will report directly to our Chief Product Officer and be a member of the Product leadership team. We’re building an amazing Delivery team here at KOKO and you can help us right from the start.

This role requires at least some time in the local market and close to our operations in Nairobi in India. We will consider candidates based there, willing to relocate there, or able to travel there 10-20% of their time.

What You Will Do

You will lead, grow, and mentor a small but eager team of talented delivery managers
You will be a strong advocate for Agile and Lean practices and mindset; you coach and lead teams, continuously reflecting and challenging them; you innovate and tailor our ways of working
You build strong cross-functional relationships at all levels, manage stakeholders’ expectations, and build consensus around time, resource, quality, and risk trade-offs
You will optimise delivery flows of teams, help them address challenges around complexity, risks, issues and dependencies and identify innovative ways to to remove blockers
Together with product and engineering managers you will lead a continuous planning process, translating strategic roadmaps into specific requirements and plans, identifying dependencies across workstreams, and coordinating delivery
You will also work directly on the delivery of key solutions and projects, focusing especially on higher-level strategic delivery work and the most complex delivery and service challenges
You will ensure that our solutions and systems provide high levels of availability, performance, and security – providing guidance and leadership at both build and run time
You will improve our insights into the levers that affect service outcomes for deployed solutions and drive continuous improvement through better monitoring, logging, tracing, and reporting

What You Will Bring to KOKO

We are looking for a hands-on leader with a strong blend of business and technical savvy as well as strategic thinking and tactical execution, who is passionate about shaping markets in Kenya and beyond.
8+ years experience working with agile (esp. Scrum and Kanban) and traditional delivery approaches – ideally some in a start-up/scale-up environment and in building and shipping product
At least 3 years building and leading highly effective teams
You have proven your ability to deliver business results by planning, prioritising and delivering with clearly defined roadmaps or strategic plans
You have demonstrable experience of creating lasting positive change towards agile and Lean ways of working to an organisation, through coaching and doing – ideally some as an Agile coach
You choose ‘the best’ delivery approach for each project and team and customise it to their needsYou are a strong leader, very confident and competent at leading individuals and teams.
You have excellent communication skills in any mediumYou have a growth mindset; a willingness to own problems.
You are comfortable with ambiguity, have a passion for building product, a desire to make things better, and a sense of optimism

What we offer

We believe that our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organisation where people thrive, feel included, grow professionally, and enjoy having high impact through their work.
Competitive salary plus a quarterly cash bonus
Annual compensation reviews – we reward great work
Discounted health insurance with no-cost financing for you and your dependents (in Kenya)
21 days of annual leave plus public holidays plus examination leave
Ongoing investment in you and your skills, incl. full access to over 5,000 online courses
The right equipment for the job – a choice of MacBook, Windows, or Linux laptop

KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Data Analyst

Your Role

As a Data Analyst, you will drive our analytics function by generating data-driven insights to guide commercial and operating strategy; developing metrics, dashboards, and statistical analyses; and helping to shape our overall vision & strategy.

What You Will Do

Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations
Design and run data analyses to guide decision-making
Design and prepare company dashboards and other key stakeholder reporting
Design and develop automation tools to streamline day-to-day activities
Identify and coordinate data infrastructure improvements with the software team
Enable the success of KOKO Team Members by supporting them in accessing, understanding, and utilizing data
Ensure consistency, accuracy, and overall integrity of business metrics
Develop and maintain business intelligence documentation, training materials, best practices, and overall data toolkit

What You Will Bring to KOKO

Bachelor’s degree, ideally in Computer Science, Math, Statistics, or Economics (Master’s degree a plus)
4+ years of experience in data analysis, consulting, finance, or other quantitatively rigorous role
Proficiency with Tableau and/or Looker, SQL, Excel, and statistical methods (Python an added plus)
Ability to balance priorities, clarify stakeholder requirements, pay keen attention to detail, and generally keep deliverables on schedule
Ability to communicate technical details clearly and concisely to management & external stakeholders
A curious mind and a passion for problem-solving, data, and analytics
Comfort in a fast-paced, growth-stage start-up environment

KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!

Apply via :

jobs.lever.co

October 28, 2024
Research Associate

Your Role

Your role will be to support the planning, design and execution of research activities across KOKO Labs by coordinating logistical planning for field work, collecting quantitative and qualitative product or user information, synthesizing customer and product research, gathering requirements, and coordinating with internal and external stakeholders.

What you will do

Research

Help identify market needs and translate them into requirements for new products or new features to existing products.
Review and undertake market and competitor review.
Act as the point-person for coordinating field trials, demos, and focus group sessions.

Product Development

Work with the research and design team to define product offerings, including pricing, market, positioning, target customer segments and placement.
Help create and maintain product requirements documents.
Work closely with engineers to elaborate on product concepts and develop prototypes based on requirements.
Coordinate, manage and report on user testing of prototypes.
Provide operational support for ongoing product efforts.
Participate in the quality assurance process for products under development.

Administrative Support

Support planning and proactive preparation to keep projects on schedule.
Participate in planning and tracking project progress & budgets.

What you will bring to KOKO

Bachelor’s degree
At least 2 years of field and desk-based market research experience
Good knowledge of Nairobi neighborhoods; particularly informal settlements
Computer savvy, with good MS Office / Google Docs skills
Fluent in English and Swahili

If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

Apply via :

jobs.lever.co

October 28, 2024
Agent Relationship Manager Head of Agent Networks

Your Role

As Agent Relationship Manager, you will be responsible for providing sales management and leadership of Trade Development Representatives in your assigned territory and to achieve targets for acquisition and on-boarding of retail agents across Nairobi.

What You Will Do

Manage and lead a team of Trade Development Representatives (TDRs) to recruit retail agents
Plan and execute specific sales programs in accordance with company strategy and processes
Maintain CRM database of current and potential retail agents
Ensure efficient management of team budgets
Solicit feedback from TDR team on sales blockers and identify solutions to achieve sales targets
Generate sales reports for team and company management

What You Will Bring To KOKO

Bachelor’s degree from an accredited University, preferably in a business related area of study
4+ years experience in a similar position
Excellent selling skills
Team first attitude
Good planning and organization skills
Ability to work under pressure and with minimum supervision

KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Agent Relationship Representative Agent Relationship Manager

Your Role

As an Agent Relationship Representative, you will work towards supporting assigned Agents to achieve their cooker and fuel sales targets and maximize profitability. This will be mainly achieved through executing sales activities in and around Agent shops.

What You Will Do

Demonstrate the benefits of the KOKO Cooker and pitch to potential customers
Achieve daily, weekly, and monthly targets for KOKO Cooker and KOKO Fuel sales
Use KOKO sales tools to record customer details and report daily sales activities
Act as a brand ambassador during field activations events and routine sales activities
Communicate openly and honestly with KOKO customers throughout the sales process
Build, manage, and maintain strong, positive customer relationships
Escalate customer queries and issues to management

What You Will Bring to KOKO

Graduate from an accredited University, preferably in a Business-related area of study
1+ year of work experience, preferably in door to door sales
High degree of self motivation
Results orientation and comfort in a performance-driven work environment
Excellent interpersonal and sales skills
Excellent planning and organization skills

KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024