Company Address: Address 51 Kibagare Way, Loresho, Box 888 – 00606, Nairobi, Kenya

  • Intern – Experience Centre

    Intern – Experience Centre

    Your Role:
    To lead customer service on behalf of KOKO Labs at the experience center and support operations, logistics, and warehousing in the test neighborhood.
    What will you do:
    Experience Center Management
    Operations, logistics, and warehousing:
     

    Offer support and be a Digital Literacy advocate walk-in in customers at the Experience Centre.
    On a needs basis, offer support to commercial/technical partners such as KOA and Turaco.
    Assist in resolving customer and merchant complaints.
    Create reports as assigned.
    To manage accurate inbound and outbound stocks from the Labs Experience Centre. 
    Receive and prepare work orders, monitor jobs in progress, and inform superiors about any logistic challenges or customer merchant/customer concerns.
    Ensure that all relevant procedures, SOPs, and routines are followed and adhered to in line with the company policy, procedures, and requirements.
    Basic customer support and tech support to merchants /agents in the Test Neighborhood.
    Support troubleshooting in our Tech systems, particularly the POS.
    Support price and promo benchmarking in the Test Neighborhood.
    Any other tasks as required by your supervisor.  

    Requirements

    University degree with an emphasis in Business Related fields focusing more on customer service and operations.
    Strong communication and interpersonal skills.
    Excellent written, verbal, and presentation skills.

    Apply via :

    jobs.lever.co

  • Category Manager 

Trade Development Manager

    Category Manager Trade Development Manager

    What You Will Do
    Commercial Planning

    Develop & deploy a Winning Portfolio relevant for Club members & agents
    Develop & deploy Pricing & Promotion plans as per strategy & drive business goals
    Develop & deploy sales fundamentals strategies for field teams to observe

    Forecasting

    Build and maintain an accurate forward-looking demand forecast
    Collaborate with operations & field teams to ensure minimum OOS (downtime) in Club stores

    Shopper Insights & Analytics

    Perform regular trade visits to stay in touch with the market dynamics (agents, members, prospects, suppliers & competitors)
    Turn data into actionable insights & make recommendations to course correct where necessary

    Supplier Management

    Act as the single point of contact for Club suppliers
    Secure best value and service levels for Club
    Step change the relationship between Club and suppliers to one anchored on JBP

    Loyalty Program

    Steer the Club Loyalty Program design and implementation
    Determine the relevant metrics to monitor
    Measure the program effectiveness & make recommendations to improve

    What You Will Bring

    Bachelor’s degree in any field with an excellent academic background
    5+ years of experience in similar roles (ideally in FMCG industry) with increasing responsibility
    Proven success of strong leadership
    Strong analytical thinking and skills
    A curious individual that can make complex decisions using all the available data but comfortable enough to use their gut feeling and instinct when these are missing
    Proficient in English (Swahili is a plus)
    Hold a valid driver’s license and be flexible to travel

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Market Research Lead-Data & Analytics

    Market Research Lead-Data & Analytics

    What You Will Do

    Perform deep data analysis on (self-collected & readily available) data using Google Suite software and statistical programs (e.g., SPPS, R, Stata). Develop, process, structure & clean large data sets.
    Apply complex modeling’s, such as correlation- and cohort- analysis.
    Utilize our business intelligence tool (DOMO) for advanced analytics and data visualizations.
    Leverage data from our business intelligence tool to sharpen and uplift the quality of MR deliverables.
    Assist with driving the Data/GIS agenda, support our Data/GIS coordinator with core MR deliverables that require complex data analysis and evaluations.
    Design and lead in-depth customer & market focused research efforts using both quan. & qual. techniques.
    Collect and analyze customer and market data for trends, patterns, and insights.
    Respond to inbound research and insight requests.
    One-off MR initiatives and projects require a case-by-case non-standardized approach.
    Data and study results need to be made insightful and relevant to become applicable to internal & external stakeholders and departments.

    What You Will Bring
    Ideal

    Bachelor’s degree from an academic university. Basic understanding of statistics and research is required.
    1+ years of work experience in a data or research related role.
    Familiar with modern business solutions and software enabled industries.
    English proficiency.
    Academic Research Master with qualifications or a specialization in Statistics, Business Intelligence, Data Engineering, and alike.
    5+ years of work experience with deep data analysis, in a research related company
    Experienced with renewable energy (cooking fuel) and/or FMCG industry.
    English and Kiswahili proficiency.

    Nice to Have

    Concerned with the environment and aware about our impact of suboptimal cooking solutions on the climate. Excited to participate in the adoption of renewable energy solutions.
    Purpose driven and passionate about (socio-economic) development. Eager to contribute to developing Africa through commercial initiatives with a social impact.
    Comfortable with the dynamics of a fast-paced, growth-stage startup environment. Willing to work extended hours and demonstrate flexibility. Able to adapt to an ever-changing environment. 
    Data & statistics. Technically aware and competent. Process fast amounts of data in a concise and coherent manner; store and organize data; make raw data insightful. Deep knowledge of platforms and business intelligence tools that enable KOKO to make well-informed decisions.
    Customer assessments & Market intelligence -studies. Experience with developing, coordinating, and concluding customer and market studies. Able to drive studies that can be both Qualitative and Quantitative in nature.
    Data, business intelligence, and statistical- tools and platforms. Background in statistics and data manipulation, and hands-on experience with industry-standard platforms (e.g., Excel, Google Suite, SPSS, R, Stata, Domo, Looker, etc.).
    Hands-on (field) research experience. Demonstrated to be able to self-collect data, and process both quantitative data as well as qualitative insights. 
    Project and product -management. Proven ability to drive field projects end to end. Able to operate agile with lean on resources. 
    Demonstrated aptitude for project management: balance priorities; clarify requirements; lead cross-functional efforts; pay keen attention to detail; generally, keep deliverables on schedule.
    Manage and measure work assigns responsibility for tasks and decisions; sets clear objectives; monitors process, progress, and results; designs feedback loops into work.
    Timely decision-making: makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
    Confident with adapting to new tools and platforms: learn and utilize the latest software platforms; update MR team on new tools; provide technical support when needed.
    Communication skills, verbal and non-verbal.
    Interpersonal skills, ability to connect and understand markets and customers.
    Planning & organizing skills, rigid when necessary – flexible when needed.
    Ambition to grow professionally and contribute to the development of the company.

    Apply via :

    jobs.lever.co

  • Information Security Lead 

Market Research Associate 

Market Research Lead

    Information Security Lead Market Research Associate Market Research Lead

    Your Role
    As Information Security Lead, you will be responsible for the information security and risk management program. You will be primarily responsible for the design, implementation, management, and operations of security controls and systems to protect the confidentiality, integrity, and availability of KOKO’s information assets and improving our cyber-maturity. You will also lead risk assessments, develop, improve and implement security policies, procedures and standards aligned to best practices. Technically, you will develop the Infosec roadmap in consultation with the Head of ICT and Infosec, design technical infosec controls and own the vulnerability management program. You will work collaboratively and effectively with executives and other departments including product, operations, software engineering as well as 3rd party vendors and organisations to meet KOKO’s security objectives.
    What you will do

    Work closely with KOKO’s global business units, including product and software engineering, and country based ICT teams to Implement Infosec governance, security controls  and risk management programs adhering to best practices.
    Ensure confidentiality, integrity and availability of services by owning aspects of Information security, risk management, technical controls, threat modeling and compliance to infosec policies.
    Establish safeguards by creating disaster preparedness protocols, conducting preparedness tests, monitoring security tools and leading Incident management activities.
    Design and develop the information security strategy and own the Information security program.
    Provide supervisory and leadership support to IT security Officers and In-house SOC Analysts
    Identify opportunities to improve risk posture, develop solutions for mitigating Infosec risks and processes for assessing the residual risk.
    Review and improve Infosec controls, policies, standards, processes and frameworks and monitor compliance with the approved policies and procedures.
    Lead security audits and data protection Initiatives, conduct vulnerability assessments and penetration testing, manage remediation efforts and track the closure of deficiencies. 
    Provide Infosec related technical support in our software development lifecycle and enforce best practices including code reviews, and automated testing in the DevOps pipelines.
    Identify, recommend new security architecture plans and designs, implement security controls and deliver or facilitate training for secure software coding practices to software developers.
    Define Information security blueprints and provide guidance to departments and country based IT Operation teams, in order to standardize KOKO’s enterprise wide security and ensure consistency.
    Provide Infosec related technical support in our software development lifecycle and enforce best practices including code reviews, and automated testing in the DevOps pipelines. 
    Manage the ICT Information security budget.

    What You Will Bring to KOKO

    University degree in relevant fields like Information Technology, engineering or cyber security 
    6+ years of experience in a similar role, with a demonstrated track record of success
    Practical understanding of Infosec, risk and compliance standards, frameworks and best practices. A professional certification is an added advantage (e.g CISSP, CISA, CISM, CRISC, ISO 27001)
    3+ years of management experience building, leading and mentoring Infosec or technology teams and comfortable working in a fast-paced and highly collaborative team environment.
    General understanding and knowledge of regulatory requirements, security concepts, Information security governance, data protection and privacy laws and regulations.
    Hands-on leader who is technically savvy and can balance best practice with pragmatism
    Experience designing and implementing ICT strategy, roadmap, policies, procedures and standards 
    Experience with cloud platforms (Preferably AWS)
    Experience with vulnerability mitigation strategies, detection tools, techniques and remediation.
    Experience with security tools, forensic tools, NAC, Antivirus, File Integrity Management, Intrusion Prevention, Network and Application Firewalls, Web Proxy, SIEM and DLP solutions.
    Analytical thinker with ability to partner with management, technical team and external stakeholders to resolve complex security matters and develop policies, processes and guidelines.
    Excellent communicator, detail-oriented with ability to manage shifting and competing priorities.
    Self driven and strongly motivated with an ownership mindset and a can-do attitude.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Global Director, HSE 

Senior DevOps Engineer 

Performance Quality Engineer (SRE)

    Global Director, HSE Senior DevOps Engineer Performance Quality Engineer (SRE)

    Your Role
    As Global Director, HSE, you will build and manage KOKO’s safety & environmental strategy, systems, and policies across all operating countries to ensure regulatory requirements are met. You will also partner with country business units to share expertise and ensure adherence to the highest standards of team and category safety. 
    What You Will Do

    Build KOKO’s HSE strategy and culture: develop and embed a culture of prioritizing team, category, and environmental health and safety into all KOKO operations, as well as ensure a safety lens is taken in the launch of new geographies and new categories
    Design and refine HSE plans: create, refine, and audit company-wide HSE policies and practices, while promoting high awareness and strong buy-in across the organization
    Ensure regulatory compliance: develop scorecards, tracking systems, and monitoring plans to ensure operations comply with local and international standards and regulations
    Manage local HSE teams: hire, manage, and mentor HSE department heads in country business units and interface with country MDs and other key stakeholders to ensure safety remains a core value in all business units
    Ensure team safety: identify top risks to employee, contractor, and agent health and safety and generate mitigation plans tailored to each operating environment
    Ensure category safety: identify top risks from each business category (currently, liquid fuel and non-perishable FMCGs) and support design and implementation of protocols to minimize risks and likelihood of customer impact
    Lead internal OSH efforts: oversee and support the employee-led Occupational Safety & Health (OSH) Committees, aimed at raising accountability for HSE across the enterprise and giving voice to team and category safety risks that may not otherwise receive sufficient attention

    What You Will Bring To KOKO

    University degree in relevant field, such as Engineering or Business (Master’s preferred)
    15+ years of experience in a related field, with a demonstrated track record of success
    8+ years of management experience building and mentoring teams
    Domain expertise with health, safety, and environmental management, ideally in at least one of our existing business categories (liquid fuels or FMCGs)
    In-depth knowledge of industry codes and standards in emerging markets (ideally Africa and/or India)
    Comfort working in a fast-paced, high-growth environment, ideally with prior experience at a growth-stage startup or multinational corporate
    Aptitude for cross-functional management, including ability to identify activities that matter most and keep teams focused on delivering top priorities on-time and to the highest standard
    Excellent critical analytical thinking and communications skills
    Ownership mindset and comfort in a fast-paced, growth-stage startup environment 
    Strong interpersonal skills and ability to bridge gaps across cultures and backgrounds
    Deep network of colleagues and partners who would be eager to join you at KOKO or support our growth efforts
    Unquestionable integrity and ability to embed company culture and values within teams

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Data Analyst

    Data Analyst

    Your Role
    As a Data Analyst, you will drive our analytics function by generating data driven insights to guide commercial and operating strategy; developing metrics, dashboards, and statistical analyses; helping to shape our overall vision & strategy. 
    What You Will Do

    Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations.
    Design and run data analyses to guide decision-making.
    Design and prepare company dashboards and other key stakeholder reporting.
    Design and develop automation tools to streamline day-to-day activities.
    Identify and coordinate data infrastructure improvements with the software team.
    Enable the success of KOKO Team Members by supporting them in accessing, understanding, and utilizing data.
    Ensure consistency, accuracy, and overall integrity of business metrics.
    Develop and maintain business intelligence documentation, training materials, best practices, and overall data toolkit.

    What You Will Bring

    Bachelor’s degree, ideally in Computer Science, Math, Statistics, or Economics (Master’s degree a plus).
    Experience in data analysis, consulting, finance, or other quantitatively rigorous role (ideally, 3-5+ years).
    The ability to balance priorities, clarify stakeholder requirements, pay keen attention to detail, and generally keep deliverables on schedule.
    Proficiency with Domo or other data visualization tools such as Tableau or Looker, coding platforms such as SQL, R and statistical methods (Python an added plus).
    Ability to communicate technical details clearly and concisely to management & external stakeholders.
    A curious mind and a passion for problem-solving, data, and analytics.
    Comfort in a fast-paced, growth-stage start-up environment.

    Apply via :

    jobs.lever.co

  • Director of Biz Ops 

Call Centre Representative

    Director of Biz Ops Call Centre Representative

    Your Role
    As Director of Business Operations, you will work closely with KOKO’s executive leadership team to support the company’s strategic planning, business analysis, forecasting, and management reporting. Your role is to manage the behind-the-scenes operating system and plumbing to keep our leadership team aligned on business performance and in sync with each other.
    What You Will Do

    Strategic planning: support corporate and country business unit strategic planning efforts and coordinate periodic leadership planning sessions
    Project management: oversee key cross-functional initiatives, including development of documentation, provision of ongoing status updates, and coordination of activities to ensure on-time delivery (eg, for launch of new city networks, product categories, or country business units)
    Management reporting: develop, refine, and drive weekly and monthly business reviews and reporting to ensure our leadership team are aligned around key metrics and top priorities and have visibility into progress against these goals
    Business analysis: analyze financial and operational performance to identify improvement areas and forecast future requirements in business critical areas (eg, supply chain, FMCG retail business)
    Team management: own the global ‘BizOps’ departmental budget and support, build, and coach the team to deliver on global leadership team requirements and priorities

    What You Will Bring to KOKO

    University degree and Masters in Business Administration (MBA) degree
    10+ years of work experience with a demonstrated track record of success
    5+ years of experience at a top-tier consulting firm, investment bank, or equivalent Advanced proficiency with Excel for financial modeling and data analysis
    Advanced proficiency with PowerPoint for progress reporting and strategy decks
    Demonstrated aptitude for project management, including ability to balance priorities, clarify stakeholder requirements, lead cross-functional efforts, pay keen attention to detail, and generally keep deliverables on schedule
    Aptitude for cross-functional management, including ability to identify activities that matter most and keep teams focused on delivering top priorities on-time and to the highest standard
    Ownership mindset and comfort in a fast-paced, growth-stage startup environment
    Strong interpersonal skills and ability to bridge gaps across cultures and backgrounds

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior Data Engineer 

Principal Data Analyst

    Senior Data Engineer Principal Data Analyst

    What you will do

    Design, implement and support KOKO’s data infrastructure
    Design and implement ETL pipelines, selecting the most appropriate tools and products in collaboration with KOKO’s analytics, product and engineering teams
    Build logical and understandable data models and data stores to house data from KOKO’s various live products and other diverse data sources for consumption by other teams
    Build systems to track data quality and consistency, ensuring that our data is accurate & up to date
    Help continually improve ongoing reporting and analysis processes, automating or simplifying self-service use of KOKO’s data (create tools that assist teams in this process).
    Keep our data secure across national boundaries through multiple data centers and AWS regions
    As the team grows, help recruit and manage additional data engineers
    Represent the Data Engineering discipline during sprint planning meetings and retrospectives
    Help build the engineering culture at KOKO, attracting similar minded people with a passion for using technology to tackle hard challenges

    What You Will Bring to KOKO

    At least three years experience in software development, data engineering, business intelligence, data science, or a related field
    Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
    A track record of manipulating, processing, and extracting value from large datasets
    Demonstrated strength in data modeling, ETL development and optimisation, and data warehousing
    Experience working with big data technologies (preferably within AWS)
    Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
    Strong analytic skills related to working with unstructured datasets
    Knowledge of software engineering best practices across the development lifecycle, including agile methodologies, coding standards, code reviews, source management, build processes, testing, and operations
    Strong initiative, project management and organizational skills
    Strong communicator, both written and verbal, who is calm and decisive under pressure
    Proactive approach to knowledge sharing and developing best practices
    Strong experience taking part in sprints, being involved in planning, retrospectives and estimations with cross-functional teams

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior Data Analyst

    Senior Data Analyst

    What You Will Do

    Identify and coordinate data infrastructure improvements with the software team
    Be a key stakeholder in data developments and data integrity
    Ensure consistency, accuracy, and overall integrity of business metrics
    Design, build and update ETL pipelines to ensure efficient design
    Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations
    Design and run data analyses to guide decision-making and strategy
    Design and prepare company dashboards and other key stakeholder reporting
    Enable the success of KOKO Team Members by supporting them in accessing, understanding, and utilizing data
    Develop and maintain business intelligence documentation, training materials, best practices, and overall data toolkit

    What You Will Bring

    Bachelor’s degree, ideally in Computer Science, Math, Statistics, or Economics (Master’s degree a plus)
    Experience in data analysis, consulting, finance, or other quantitatively rigorous role (ideally 3-5+ years)
    The ability to balance priorities, clarify stakeholder requirements, pay keen attention to detail, and generally keep deliverables on schedule
    Proficiency with Domo, Tableau, Looker or other data visualization package; SQL, R, Excel, and statistical methods (Python an added plus); ETL experience
    Ability to communicate technical details clearly and concisely to management & external stakeholders
    A curious mind and a passion for problem-solving, data, and analytics
    Comfort in a fast-paced, growth-stage start-up environment

    Apply via :

    jobs.lever.co

  • Director of Data & Analytics

    Director of Data & Analytics

    Your Role
    As Director of Data & Analytics, you will play an important role in shaping our overall data vision, strategy, governance, and ways of working, as well as leading the team that will bring it to life. You will also deliver key business insights to guide business strategy by leading the development of metrics, dashboard strategy, and analytics strategy.
    What You Will Do

    Set the vision & strategic direction of the Analytics function at KOKO
    Work closely with our Product and Engineering teams to define and maintain KOKO’s data framework (architecture, governance, ETL pipelines, analytics platforms, etc.)
    Design and develop automation tools to streamline day-to-day activities
    Apply business strategy while managing our in-house Analytics platform and continuously evolving our extract-transform-load (ETL), balancing short term and long term needs to ensure architecture and analytics can scale and evolve
    Serve as a trusted business partner to company leadership by leveraging data to generate actionable business insights in priority areas
    Build models to identify trends, forecast performance, and identify improvements to company strategy, products, and operations across business areas
    Design and run data analyses to generate insights and guide decision-making
    Design and prepare company and departmental dashboards and other key stakeholder reporting
    Ensure consistency, accuracy, and overall integrity of business metrics
    Develop and maintain business intelligence documentation, training materials, best practices, and overall data toolkit, including our data dictionary
    Recruit, lead, and mentor a team of data engineers, data analysts, and data scientists

    What You Will Bring to KOKO

    Master’s degree, ideally in Computer Science, Math/Statistics, Engineering, or Business
    15+ years of experience in a related field, with a track record of high performance
    8+ years of management experience building and mentoring teams, including prior experience running a data/analytics team within a growth stage startup on corporate
    Familiarity & facility with analytics platforms such as Tableau, Domo, or Looker
    Coding experience in SQL, Python, Excel, and advanced statistical methods
    Well developed communication skills, especially on technical subjects, adaptable to suit business and engineering audiences as appropriate
    Comfort working in a fast-paced, high-growth environment, ideally with prior experience at a growth-stage startup or multinational corporate as a data leader and business partner
    Strong interpersonal skills and ability to bridge gaps across cultures and backgrounds
    Expert data analysis and synthesis skills, including expertise with Excel and PowerPoint
    Unquestionable integrity and ability to embed company culture and values within teams

    Apply via :

    jobs.lever.co