Jobs Kenya

Company Address: Address 4th Floor, KAM House, Westlands Nairobi, Kenya, 00100

  • Analytics Engineer

    Analytics Engineer

    The team: We are 30+ business & ops specialists, software engineers, and emergency dispatchers based in Nairobi and operating throughout Kenya. We are a goal-driven and results-oriented team focused on continuous improvement of our technologies and dispatch operations. We value agility, grit, and innovation.
    Who you are: Do you have an analytical mind and strong coding skills? We are looking for an Analytics Engineer who will help us turn data into insights and help us deliver our rapid emergency response system to more people around the world. Your responsibilities will include the design and infrastructure of what data we collect, how we collect and maintain quality datasets, where we store it and how we action it. You need to have a strong analytical skillset, an understanding of analytic workstreams and the ability to work with complex datasets. You will need to bring engineering best practices and rigor to build robust systems and processes.
    What you’ll be doing: In this role, you will be an expert in all things Flare data. As such, your work can be categorised into:

    Informing strategy: Your ability to extract insights from structured and unstructured data will be critical in informing the business’ growth and expansion strategy. This will involve proactively identifying trends and opportunities for growth.
    Analysis and Reporting: You will maintain and improve existing datasets and reports, identify gaps and create new ones for various internal and external stakeholders including clients and investors. You will also fulfil ad-hoc data requests from the team.
    Data modelling: You will design and implement infrastructure to collect, store and analyse new datasets. You will also be tasked with maintaining and improving existing systems.
    Building integrations and automations: You will need the know-how to integrate existing tools or create new tools to make your work faster, more efficient and accurate

    Basic requirements for the role:

    At least 3-4 years experience working in data.
    Advanced quantitative and qualitative problem solving skills. You will be tasked with a large variety of internal and external problems to solve. You will need to be able to digest large quantities of information quickly and work out a well-structured and methodical response.
    Strong attention to detail and know how to pick out trends.
    Strong programming skills in at least one language; Python or R preferred.
    Experience working with visualisation tools; Tableau preferred.
    Solid knowledge of DBMS especially relational i.e. SQL. Our major datasets are stored on Postgres.
    A working knowledge of statistics.
    Strong presentation and communication skills. You should be able to condense data insights into simple and easy to understand findings for internal and external reporting.
    Excellent team-player. Your work will involve interacting with members from all teams in the organization.
    Strong foundation of software development best practices

    Things that make you stand-out:

    You have experience working in a data role at a high growth startup.
    You have experience working with AWS.
    You have experience building ML and statistical models.

    Use the button below to submit your application. Please include the following:

    Apply via :

    flare-1.breezy.hr

  • Business Development & Sales Executive

    Business Development & Sales Executive

    What you’ll be doing: You will be the first point of contact for new and prospective clients. You will assess market and vertical opportunities and identify prospects using online and offline methods. You will be responsible for meeting new clients and defining partnership models that suit the client’s business model and operations structure in order to close deals and improve product uptake. Your performance will be measured by your ability to grow our membership and client base.
    Basic requirements for the role:

    Minimum of 7 years’ B2B sales experience either as part of a business development team or consultancy/agency. 
    Proven track record of signing new partnerships. 
    Strong analytical skills; you know how to translate your customers’ needs into clear solutions.
    Proven ability to build, maintain, and grow client relationships and extensive experience interacting with senior executives and account managers in both professional and social settings. 
    Solid understanding of business drivers (P/L, Operating Statement, COGS, Revenue, etc.).

    Things that will make you stand out:

    Experience in selling new solutions to large organizations and/or consulting experience in healthcare or health supply & logistics.
    Experience working with/in health insurance, auto insurance, life insurance, tourism sales, brokerages/agents, transportation or startups/professional service firms.
    Experience in fast-growing start-ups.
    Entrepreneurial spirit and can-do attitude. 
    Advanced Google docs, sheets/Excel, and PowerPoint skills. 
    Experience in design or ability to make compelling presentations.

    Apply via :

    flare-1.breezy.hr

  • Key Accounts Executive

    Key Accounts Executive

    The team: We are 30+ business & ops specialists, software engineers, and emergency dispatchers based in Nairobi and operating throughout Kenya. We are a goal-driven and results-oriented team focused on the continuous improvement of our technologies and dispatch operations. We value agility, grit, and innovation. 
    Who you are: As a Key Accounts Executive, your focus will be on retaining and broadening relationships with key rescue.co clients and channel partners. 
    You will have a large remit to lead and define these relationships. Your performance will be measured by how well you work with clients to grow our member base and product uptake – this requires creativity and initiative. You should have a broad range of experience in relationship management and work well with diverse teams across various sectors. 
    What you’ll be doing: Developing and expanding relationships with key clients and corporate members as they transition from sales prospects to active users of our products and services. 

    Focusing on getting to know our clients. This means understanding their business needs, the broader trends within their industry and how we can serve them best.
    Expanding relationships with key partners. This means being their first point of contact, handling escalations internally and externally, managing ad-hoc queries and regular business meetings.
    Defining and executing on growth opportunities. Using a data-driven approach, you will research and define growth opportunities for key accounts and channel partners. You will work with them to drive these initiatives.
    Managing marketing campaigns. You’ll help create and drive partner marketing campaigns.

    Basic requirements for the role: 

    Minimum of 7 years client relationship or account management experience, either within a business environment or as part of a consulting team.
    Proven experience in account management, customer success, or marketing.
    Exceptional communication and networking skills.
    Proven track record in working with clients to drive growth for a business or venture.
    Great collaboration skills with a strong independent work ethic.
    Must be highly organised and tech-savvy and able to operate across several accounts and clients at the same time.

    Things that will make you stand out:

    Strong knowledge of the insurance sector, in particular health insurance, auto insurance, life insurance.
    Connections and relationships within the startup, insurance, technology, tourism, or professional services sectors in Kenya.

    Apply via :

    flare-1.breezy.hr

  • Team Success Lead Product & Operational Designer

    Team Success Lead Product & Operational Designer

    Who you are: Are you over the moon about working with people, coaching, and ensuring quality and talent development? Then this may be your perfect role. You’ll be working closely with our dispatch team, operations team and founders to help us elevate our processes and work with our dispatch team to build the next level of service and quality in emergency response. You’ll be responsible for case reviews, training on new protocols, and evaluating outcomes of the team and individual dispatchers. You’ll work closely with the team developing the tech, new protocols, and systems for scale, helping to translate ideas into practice and helping to inspire progress and talent development.
    Since you will help to shape new monitoring and evaluation systems, success metrics, and success strategy, a background in design, program development, systems deployment, user research, or coaching are a plus. You must be exceptionally comfortable with new technologies and innovation. More than anything, we’re looking for somebody who loves working with people, has killer empathy, team-building and communication skills, but is, deep down, a staunch perfectionist obsessed with quality and data-driven decision-making.
    What you’ll be doing:

    Working closely with the tech, founder, ops, and dispatch teams to set goals and deploy new protocols, helping to coach teams for consistency, proactive communication, and continuous improvement of our services.
    Developing monitoring and evaluation systems for discovering insights, tracking progress, and engaging the team toward initiative goals.
    Listening, monitoring and reviewing dispatch calls made to and from our dispatch center to generate insights and improve protocols.
    Review performance through call recordings and transcriptions, using and improving our metrics for success.
    Identify areas for process or skills improvement within our dispatch team.
    Train and coach dispatchers on service, quality, and protocol adherence.

    Basic requirements for the role:

    7+ years of professional experience in one or more of the following: training, coaching, talent development, evaluations, monitoring, systems design, or product or tech design.
    Demonstrated abilities working closely with people in a diverse, growing and evolving team, with a proven track record of inspiring and engaging others toward collaborative work in a positive and supportive environment.
    Outstanding leadership, mediation, and communication skills.
    Top-notch listening and speed-typing skills.
    Fluent in Swahili and able to translate into English.

    Things that will make you stand out:

    Previous roles in training, coaching, and professional development.
    Previous experience in the service industry, tourism, client management, or another human-focused and customer-focused role.

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Executive Assistant Emergency Medical Dispatcher

    Executive Assistant Emergency Medical Dispatcher

    The team:
    We are a lean team of two founders, 6 engineers, four ops people, 6 medical and emergency dispatchers, and a dog called Fred. We are focused on creating a productive, solid, and passionate atmosphere in our office. We eat lunch together, share drinks and fun in the evenings and weekends, but focus most of our days on getting sh*&!@t done. Our values include initiative, grit, and focus on innovation.
    What you’ll be doing?
    You’ll work closely with the founders, assisting with pretty much all aspects of the business but heavily focused on operational excellence, productivity, and internal/external communications. We’re looking for somebody who is an amazing multi-tasker, never forgets or misses deadlines, is great with people, knows how to organize effective meetings and trips, large and small, has lead programs and projects, and loves all kinds of communications. The perfect candidate would have done this before, a lot, and understands this role inside and out, way better than we could ever describe it in this paragraph. Requirements Minimum of 10 years experience in corporate roles as a manager, executive assistant, or operations leadership. An insane level of attention to detail, typing, writing, listening SKILLS, familiarity with enterprise software and systems, and out of this world computer literacy.

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  • Transcriber

    Transcriber

    The Role
    We are looking to fill a Transcriber/Data Analyst to join our team. The Transcriber/Data Analyst will be responsible for transcribing, reviewing, and organizing all calls that come into the Flare Dispatch Center. This role is important to our quality assurance and quality improvement plan as we work to grow our dispatch center and capacity.
    Responsibilities include:

    Transcribing all calls that come into the Flare Dispatch Center
    Organizing all call data for review by management
    Analyzing data and developing regular reports based  on call review
    Providing recommendations on system processes

    Job requirements:

    Bachelor’s degree in statistics, economics, social sciences, medical sciences, or other relevant fields
    3-plus years of relevant research experience, including transcription experience (combined qualitative and quantitative research experience preferred)
    Attention to detail
    Excellent written and verbal communication in English and Swahili
    Excellent interpersonal and communication skills mandatory
    Cultural sensitivity and respect of confidentiality
    Previous experience with transcription software a plus

  • Transcriber

    Transcriber

    The Role
    We are looking to fill a Transcriber/Data Analyst to join our team. The Transcriber/Data Analyst will be responsible for transcribing, reviewing, and organizing all calls that come into the Flare Dispatch Center. This role is important to our quality assurance and quality improvement plan as we work to grow our dispatch center and capacity.
    Responsibilities include:

    Transcribing all calls that come into the Flare Dispatch Center
    Organizing all call data for review by management
    Analyzing data and developing regular reports based  on call review
    Providing recommendations on system processes

    Job requirements:

    Bachelor’s degree in statistics, economics, social sciences, medical sciences, or other relevant fields
    3-plus years of relevant research experience, including transcription experience (combined qualitative and quantitative research experience preferred)
    Attention to detail
    Excellent written and verbal communication in English and Swahili
    Excellent interpersonal and communication skills mandatory
    Cultural sensitivity and respect of confidentiality
    Previous experience with transcription software a plus

  • Executive Administrator Emergency Medical Dispatcher

    Executive Administrator Emergency Medical Dispatcher

    Job Details
    The team:
    We are a lean team of two founders, 6 engineers, four ops people, 6 medical and emergency dispatchers, and a dog called Fred. We are focused on creating a productive, solid, and passionate atmosphere in our office. We eat lunch together, share drinks and fun in the evenings and weekends, but focus most of our days on getting sh*&t done. Our values include initiative, grit, and focus on innovation.
    What you’ll be doing?
    You’ll work closely with the founders on pretty much all aspects of the business but heavily focused on operational excellence, productivity, and internal/external communications. We’re looking for somebody who is an amazing multi-tasker, never forgets or misses deadlines, is great with people, knows how to organize effective meetings and trips, large and small, has lead programs and projects, organized people, and loves all kinds of communications. The perfect candidate would have done this before, a lot, and understands this role inside and out, way better than we could ever describe it in this paragraph. Requirements Minimum of 10 years experience in corporate roles as a manager, executive assistant, or operations leadership. An insane level of attention to detail, typing, writing, listening SKILLS, familiarity with enterprise software and systems, and out of this world computer literacy.
     

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  • Lead Front End Engineer Lead Graphic Designer

    Lead Front End Engineer Lead Graphic Designer

    Job description
    We are a team building innovative life-saving emergency response products for Africa and are looking for our front-end code master with a crazy eye and passion for design.
    Must be very solid in React, Redux, HTML(5), CSS(&frameworks) and Javascript.
    It is important that our products convey in their design: reliability, efficiency, professionality, and are elegant and easy to use.
    If you love:

    usability UX and UI
    accessibility
    being pixel perfect
    responsive design
    and keeping up with the latest design ideas, patterns, and usability inspirations.
    If you find testing your design against different browsers (within reason) and screen sizes second nature.
    And your animations are smooth and amazing.
    And if you are a team player: Love sharing, and learning from your experience and those around you.
    And if you want to be part of a creative and technical team — through briefings,brainstorms, stand-ups.
    And a startup, where there are lots of kick-offs, late nights, and fun times.

    If:

    you offer advice.
    you take guidance.
    you prefer to work with others rather than alone, regardless of their skill level or area of focus.
    and you love creating amazing products.

    Please reach out!
    We are looking to grow our team and we need a skilled front-end code master/ninja/superhero with design skills like a pro.
    Our products are tools for first responders on the African continent beginning in Nairobi!
    We are a small team (partly in-house, partly distributed), and we are working to design and build a fun, solid, and passionate internal or distributed development team to take the product to the next level. You should have great collaboration and management experience and enjoy the small, agile, and growing team environment. And you should enjoy working with all types of people, not take yourself too seriously, and be comfortable with feedback, failure, and collaboration.
    If applying, please specify your React/Redux and Javascript experience in detail and provide examples.

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  • Membership Sales Manager Medical Nurse Dispatcher

    Membership Sales Manager Medical Nurse Dispatcher

    Job description
    We are looking for a strategist, people person, and an extrovert. You are responsible for representing and selling Rescue to corporates and consumers. Rescue is our membership service and the way that you access the growing and extensive Flare network of first responders.
    Ideally, you:

    Love and understand unbelievable service. Until everyone realizes our vision of providing life-saving services through Rescue, you aren’t happy. We believe only the best service is what leads to a sale and then converting someone into a loyal member.
    Only accept quality work from yourself and others. You take ownership of your work and pride in what you do and produce.
    Love being social and are energized by meeting new clients, members and engaging with the public. You draw people to you.
    Have a background. Have worked post-University for a minimum of 7 years and in business development, growth or sales. We want to hear about other experiences where you’ve exceeded growth targets, built a loyal customer following or done something equally as impressive.
    Have a network to sell into and an established presence in Kenya and the region.

    Responsibilities:

    Grow the portfolio of corporate partners and individual households whom we commit to providing life-saving emergency services.
    Help define the customer journey and how we ensure it matches our vision and values from the point of awareness to selling to providing our services.
    Manage the day-to-day sales’ process and quickly learn what is and isn’t working to adapt our strategy.
    Work with our Medical Dispatchers and Client Managment teams to ensure consistency throughout our service provision and promotion and to incorporate learnings and feedback.
    Represent the Rescue brand through meetings, and events.

    Our Values

    Unity: at Flare, we believe that we are greater than the sum of our parts. Along with our ambulance company and hospital partners, and using the Flare technology, we can effectively service the entire country, guaranteeing better response times and better coverage than any one company could ever do alone.
    Integrity: we make a promise to our partners that we will always be transparent and remain committed to growing their businesses alongside ours.
    Excellence: at Flare we aim to make quality emergency care universal. We’ve made a lot of progress, but it will take grit, creativity, and an ongoing commitment to being better than yesterday – as individuals, as a team, and as a greater network of emergency response.
    Speed: in an emergency, every minute matters. It can save your life. We value speed in first response as much as in our day to day work.

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