Company Address: Address 49 Convent Road, Lavington, Nairobi, Kenya
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Call Center Quality Analyst Customer Retention Representative Customer Service Representative
About the role The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members’ demeanor, technical knowledge on products and…
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Head of Public Affairs
Role Overview: As the Head of Public Affairs you will be responsible for developing and executing a comprehensive public affairs strategy that advances SunCulture’s goals by engaging with governments, regulatory bodies, NGOs, and other relevant stakeholders. Your role will be instrumental in shaping favorable policies and securing subsidies that support the adoption of solar irrigation…
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Credit Collections Associate – Malindi Credit Collections Associate – Kisumu Credit Collections Associate – Kitale
About the Role Reporting to the Head of Credit the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment. Key Responsibilities Project relevant trends that affect the collectibles of the PayG portfolio in early arrears…
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Service Center Associate- Nyeri Service Center Associate- Migori Service Center Associate- Taveta
About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues…
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DevOps Engineer
About the role The key responsibilities include planning, executing, and finalizing IT stream challenges to manage existing or new requirements by Business Users within agreed deadlines. This includes coordinating with other business units and IT team members. This role requires you to have sound technical development and configurations on out of the box platforms which…
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Telesales Agent
About The Role Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling…
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Sales Team Lead – Homa Bay
About Role As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills. Responsibilities Recruitment and training. Source, identify…
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Sales Team Lead – Bomet
About Role As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills. Responsibilities Recruitment and training. Source, identify…
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Service Center Associate-Bungoma Service Center Associate- Iten
About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues…
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Warehouse Assistant
About the role: The role is essential to the efficient functioning of SunCulture warehouse operations. As a Warehouse Assistant, you will be responsible for a variety of tasks that contribute to the smooth running of our warehouse. Your primary duties will include receiving and inspecting incoming shipments, managing inventory, fulfilling customer orders accurately and efficiently…