Jobs Kenya

Company Address: Address 3rd Parklands Avenue, Limuru Road, Nairobi, Kenya

  • Coordinator, Dental Services Coordinator, Eye Care Clinic

    Coordinator, Dental Services Coordinator, Eye Care Clinic

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will be responsible for creating and monitoring systems and procedures to streamline operational and financial management of the dental units.
    Responsibilities:

    Plan, organize, control and lead the operations of all Dental Units on a day-to-day basis
    Consult with the COO and Operations team to address problems and suggest solutions to the problems
    Monitor and maintain Dental budget
    Organize and oversee supply purchases, equipment upgrades and operational expenses and ensure all equipment’s are well maintained
    Contribute to short and long-term organizational planning by addressing Global Dental Strategies, capabilities and remediation plans
    Handle patient/client complaints and take appropriate action based on assigned authorities to address their concerns, in order to increase patient satisfaction and loyalty.
    Visit all dental clinics to evaluate the performance of staff as per all the applicable policies and procedures and submit report for every quarter
    Determine staffing needs, participate in staff recruitment, orient new employees, and oversee performance management
    Oversee the Internal Controls of the Dental Units in liaison with the Finance Department
    Conduct Market Research to identify new opportunities for growth in the dental field
    Collaborate with the Marketing Department in the development and implementation of marketing plans and promotional initiatives for Dental Unit
    Prepare operational performance reports to enable evaluation of the performance of Dental Unit
    Update and revise SOPs to effectively carry out the goals and objective of Dental Services.
    Plan and coordinate the development and implementation of new Dental Units

    Requirements:

    Diploma in Dental Hygiene or its equivalent or
    Degree in Management / Business Administration /Finance
    5 or more years’ experience in clinical or administration position in a healthcare institution
    Excellent Customer service skills
    Demonstrates Leadership skills

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    Use the link(s) below to apply on company website.  

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  • Business Development Manager, Marketing & Business Development

    Business Development Manager, Marketing & Business Development

    Job Purpose
    This job exists to lead the development and execution of the hospital’s business development strategy with an aim of growing and sustaining the business to help the hospital meet its budgetary obligations and achieve its mission of being a premier, tertiary, and teaching and referral healthcare facility in sub-Saharan Africa.
    Key Responsibilities
    Development and execution of hospital Business Development strategy

    Develop a growth strategy that is aligned to the organisation’s values
    Tracking and analyzing market trends, monitoring the competition, and developing strategies for growing the business.
    Conduct research to identify new business opportunities/ markets, and current customer needs that will inform the development of new products and review existing products to ensure that they are aligned to customer needs and market realities
    Lead in the development of new products and packages and review of existing ones.
    Lead business engagement with corporate and various target market to identify growth opportunities

    Growth of Outreach referrals to the main hospital:

    Develop and execute an effective strategy that will increase the conversion of outreach referral bookings to actual consultations.
    Work with the Outreach team to identify the needs within their areas of operations and develop area-specific sales strategies
    Timely reporting of Monthly and YTD referrals from the outreach centers.

    Corporate Relationship Management

    Develop a business strategy for engagement with industry stakeholders
    Establish and maintain relationships with key decision-makers within the corporate partners to grow and maintain the business portfolio.
    New account opening and management and renewing the expired ones
    Gathering intelligence on the sectoral trends

    Hospital Services and Facilities Marketing 

    Developing key relationships with private doctors, other referring hospitals, evacuation companies and medical tourism agents to position the hospital as the facility of choice
    Work with the Communications team to develop relevant collateral and public information
    Profile the hospital and its services to different stakeholders such as doctors, the business community, expatriates and the general public

    Doctors’ Relations

    Building relationships with referring doctors to understand and meet their needs.
    Identifying the relevant Continuous Medical Education (CME) needs and working with the CME office to deliver them to build relationships
    Bridging the relationship between doctors and corporate partners

    Teamwork and Cohesion

    Collaboration with other team members in achieving departmental objectives
    Performing any other task as requested by the supervisor

    Qualifications, skills and experience required

    Bachelors’ degree in Business/ Marketing or a related field from a recognized university
    Relevant professional qualifications will be an added advantage or a health-related degree and relevant business development experience
    Have at least 8 years’ experience in a business relationship/business development or marketing role gained in a customer-focused environment and possess proven and effective long-term relationships skills with a wide range
    Demonstrate a proven track record of developing and implementing successful marketing initiatives and/or business plans within a defined budget and resources
    Possess excellent spoken and written communication skills and with a proven ability to present to high-level stakeholders in a confident and mature manner
    Strong market research and analytical skills and an ability to prepare concise reports on research findings
    Comprehensive report writing skills.
    Experienced in handling corporate business with extensive networks in the sector
    Exposure in working in a Multicultural work environment
    Dynamic, ability to multi-task and work under pressure
    Excellent interpersonal skills and ability to effectively manage internal and external customers
    A genuine team player with a willingness to support colleagues during times of demand and readily contributing to the development of yourself and your colleagues.
    Excellent interpersonal & Communication skills

    Apply via :

    aku.taleo.net

  • Manager Employee Relations, HR Shared Services Associate, HR Department

    Manager Employee Relations, HR Shared Services Associate, HR Department

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Senior Manager, HR Business Partner, Health and Manager HR Business Partner, Academics in the Human Resource Department and will serve both AKUHN & AKU entities.
    Key Responsibilities:

    Conduct complex and sensitive workplace investigations, including determining appropriate investigation strategies,
    Draft well-written investigation-related documents, such as leader/HRBP talking points, written warnings, and case executive summaries.
    Participate and support the documentation of investigations of complaints, grievances, and issues.
    Provide calamity management support to employees, leaders, and HR Business Partners
    Promote knowledge and understanding of organisation policies and of relevant employment laws through advising and training managers and supervisors in best employee relations practices and strategies.
    Partner with Legal team and HRBPs on the review and assessment of organizational changes 
    Analysis of data/facts to reach a fair and consistent approach which minimizes the risk to the organisation
    Manage harassment complaints, employee grievances in line with the Organisation’s policy and applicable laws.
    Ensure timely and compliant handling of complex grievance and discipline requests and provide advice and counsel to Employee Relations Specialist.
    Develop Employee Relations Institutional policies as and when need arises.
    Lead management of grievances, discipline matters as per Institutional policies
    Frequently keep management abreast about latest updates of employee relations.
    Keep management informed of the working environment and employee related issues. Develop strategic employee relations initiatives and prepare recommendations pertaining to the institution-wide policy matters.
    Advise and train managers and supervisors in best employee relations practices and strategies.
    Foster and maintain good relations with the recognized union
    Any other duty as assigned by the Senior Managers.

    Educational /Professional Qualification & Licensure

    Bachelor’s degree in a relevant field – Essential
    Master’s degree – Essential
    CIPD – Desirable

    Relevant Experience 

    Minimum of 5 years of demonstrated work experience
    Significant employee and labor/industrial relations subject matter expertise
    Exceptional interpersonal and communication skills
    Successful record of creating, improving, and executing programs at scale
    Experience in identifying and resolving complex issues
    Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
    Advanced sense of accountability, high-quality judgment, and sound decision-making
    Knowledge of the local Labor Laws and Human Resource practices
    Experience of working within a HR/confidential environment.
    Proficient in the use of IT, good working knowledge of Microsoft Applications such as Word, Excel & Outlook
    Excellent problem-solving skills and managing tight deadlines.
    Prioritisation of own workload in a busy office environment
    Knowledge of the wider organisation and how it functions within the external environment.
    Conflict resolution skills
    Technology skills with experience using various HR software programs.
    Counselling and analytical skills

    Knowledge and Competencies
    Excellent communicator

    Able to communicate effectively with people at all levels, gaining commitment to
    concepts, ideas, and delivery
    Cascade information appropriately; delivering the right message at the right time in the right manner
    Able to translate complex processes in an engaging, clear, and understandable method
    Able to engage and influence peers and senior stakeholders across the organisation
    Provide management information when requested

    Planning and Prioritisation

    Focuses on priorities and deliverables and follows up to ensure goals are achieved
    Able to manage multiple tasks effectively and focus on priorities and deliverables
    Identifies and plans the resources needed to ensure all deliverables are met

    Self-Management

    Act as a role model for the institution’s values and behaviours
    Self-disciplined in allocating and utilising their time
    An ambassador for change

    Customer Focus

    Able to always consider the impact on the customer
    Keep abreast of all issues that may impact the customer
    Be the Subject Matter Expert for specific processes and be the escalation point for complex support and lead, from a Shared Service perspective on key activities beyond business as usual 

    Closing Date: 12/02/2023

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    Use the link(s) below to apply on company website.  

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  • Clinical Nurse, Radiology Clinical Nurse, Medical Surgical Units Unit Assistant- Temporary , Nursing

    Clinical Nurse, Radiology Clinical Nurse, Medical Surgical Units Unit Assistant- Temporary , Nursing

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Nursing Manager, Radiology Department Nursing Division.
    Responsibilities:

    Carry out patient assessment and re-assessment for both adult and paediatric patients.
    Provide nursing care as per approved policies and procedures to meet patient care needs.
    Carry out hemodynamic monitoring for Paediatric and adult patients undergoing interventional procedures
    Identify patient and family education needs and implement appropriate teaching
    Administer medication and contrast media safely to both adult and pediatric patients, monitor patient responses to medication and promptly report adverse reactions.
    Carry out pre and post procedure care for all patients undergoing interventional procedures and sedation.
    Prepare patients for certain radiological examinations such as micturating cystourethrogram.
    Setting up for procedures in fluoroscopy room and assist the radiologist in various interventional procedures in the unit.
    Maintain adequate airway management to include oxygen therapy and suctioning during sedation.
    Ensuring that patients who have undergone procedures under anesthesia or sedation are closely observed until they recover from the effects or handed over to the nursing staff in the ward.
    Be able to recognize a patient in a pre- arrest or arrest states, and to initiate Basic Life Support
    Promptly report both clinical and non-clinical unusual findings/incidences to the  manager, team leader or physician
    Document all assessment data, investigation results, care given, discussions with the multidisciplinary team, family/patient interactions in an accurate, comprehensive and timely manner
    Dispose of clinical and non-clinical waste safely in accordance with Aga Khan University Hospital Guidelines on waste management.
    Prepare oral gastrografin for CT Abdomen and instruct patients on the frequency of taking the contrast.
    Coordinating booking incases that require nursing attention to ensure that the nursing care is not interfered with.
    Provide safe environment for patients through adherence to infection control practices and other safety policies.
    Be accountable for judicious and efficient use of resources i.e. accurate and timely billing of ward stock drugs and consumables

    Requirements:

    KRCHN /BScN from a recognized school of Nursing or University
    Current Licensure with the Nursing council of Kenya
    Certification in Basic Life Support (BLS)
    Demonstrate evidence based knowledge of current practices in nursing
    Demonstrate Leadership and management skills

    Closing:09/02/2023

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    Use the link(s) below to apply on company website.  

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  • Pharmaceutical Technologist, Outreach Clinic Prestige

    Pharmaceutical Technologist, Outreach Clinic Prestige

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will be responsible for providing effective and efficient pharmacy services to ensure departmental and institutional inventory, quality and customer service goals are met.
    Responsibilities:

    Receive, verify prescriptions and dispense drugs in a timely manner within approved standards and procedures.
    Contact the physician immediately for inaccuracy and illegibility in a prescription order, document errors and communicate them to the nursing and pharmacy staff
    Verify expiry dates of drugs prior to dispensing medication to patients/customers.
    Check that every label placed on the medications contains the correct patient name, drug, quantity and directions.
    Compound extemporaneous preparations and mix certain intravenous medications as per laid down procedures.
    Counsel patients on drug administration and use of devices for optimum wellness and recovery.
    Receive, return and update drug credits on the system in a timely manner.
    Deliver drug discharges to patients in the ward where applicable
    Communicate out of stock and non-stock effectively and timely to prescriber and nurse and provide alternative choice or make arrangements to order promptly.
    Comply and observe the environmental health and safety measures and regulations by proper handling, storage and dispensation of medications
    Record, monitor and update the expiry list of medications in timely manner.
    Complete documentation of Interventions, Medication errors and Near Miss, Adverse events, Medication queries, Patient complaints or any other incidents and forward to relevant office
    Perform random medication checks daily and Monitor variance levels in your respective satellites.
    Compile daily satellite reports.
    Carry out regular satellite stock-take exercise.
    Report any special indicators allocated.

    Requirements:

    Diploma in Pharmaceutical Technology from a recognized institution
    Registered with The Kenya Pharmaceutical Association
    Practicing License from the Pharmacy and Poisons Board.
    1 year working experience in a busy facility, preferably a hospital
    Heart Saver Certification.
    Computer literate.

    Apply via :

    aku.taleo.net

  • Patient Services Coordinator, Outreach Clinic Eastleigh

    Patient Services Coordinator, Outreach Clinic Eastleigh

    Applications are invited from qualified candidates for the above position based in Nairobi, Kenya.
    Responsibilities:

    Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously
    Consistently provide full coverage at all times at the front desk
    Apply all functional computer applications to process daily front office transactions at compliance level standards
    Maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system. Update data and records in the computer system. To know the down time and data protection procedure in the event of a system failure
    Register and admit patient’s accurately
    Beware of the down time and data protection procedure in the event of a system failure
    Account for and balance all monies collected from patients on daily basis
    Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
    In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
    Ensure accurate billing and data entry of patients
    Ensure patient biometric registration is done
    Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
    Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care 
    Re-confirm and update the contact details of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis.

    Requirements:

    Diploma in Front Office Administration, Business Administration or an equivalent qualification
    1 years working in a busy front office preferably in a service oriented industry
    Proficient in computers
    Proficient in handling, counting and recording cash & cash transactions
    Fluency in Somali language will be considered advantageous

    Apply via :

    aku.taleo.net

  • Pharmaceutical Technologist, Outreach Clinic Nyahururu

    Pharmaceutical Technologist, Outreach Clinic Nyahururu

    Applications are invited from qualified candidates for the above position based in Nyahururu Kenya. The position holder will be responsible for providing effective and efficient pharmacy services to ensure departmental and institutional inventory, quality and customer service goals are met.
    Responsibilities:

    Receive, verify prescriptions and dispense drugs in a timely manner within approved standards and procedures.
    Contact the physician immediately for inaccuracy and illegibility in a prescription order, document errors and communicate them to the nursing and pharmacy staff
    Verify expiry dates of drugs prior to dispensing medication to patients/customers.
    Check that every label placed on the medications contains the correct patient name, drug, quantity and directions.
    Compound extemporaneous preparations and mix certain intravenous medications as per laid down procedures.
    Counsel patients on drug administration and use of devices for optimum wellness and recovery.
    Receive, return and update drug credits on the system in a timely manner.
    Deliver drug discharges to patients in the ward where applicable
    Communicate out of stock and non-stock effectively and timely to prescriber and nurse and provide alternative choice or make arrangements to order promptly.
    Comply and observe the environmental health and safety measures and regulations by proper handling, storage and dispensation of medications
    Record, monitor and update the expiry list of medications in timely manner.
    Complete documentation of Interventions, Medication errors and Near Miss, Adverse events, Medication queries, Patient complaints or any other incidents and forward to relevant office
    Perform random medication checks daily and Monitor variance levels in your respective satellites.
    Compile daily satellite reports.
    Carry out regular satellite stock-take exercise.
    Report any special indicators allocated.

    Requirements:

    Diploma in Pharmaceutical Technology from a recognized institution
    Registered with The Kenya Pharmaceutical Association
    Practicing License from the Pharmacy and Poisons Board.
    2 year working experience in a busy facility, preferably a hospital

    Apply via :

    aku.taleo.net

  • Patient Services Coordinator, Karen Executive Clinic Digital Communications Officer, PR & Communications Business Development Manager, Marketing & Business Development Applications Developer, Applications Development, ICT

    Patient Services Coordinator, Karen Executive Clinic Digital Communications Officer, PR & Communications Business Development Manager, Marketing & Business Development Applications Developer, Applications Development, ICT

    Applications are invited from qualified candidates for the above position based in Nairobi, Kenya.
    Responsibilities:

    Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously
    Consistently provide full coverage at all times at the front desk
    Apply all functional computer applications to process daily front office transactions at compliance level standards
    Maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system. Update data and records in the computer system. To know the down time and data protection procedure in the event of a system failure
    Register and admit patient’s accurately
    Beware of the down time and data protection procedure in the event of a system failure
    Account for and balance all monies collected from patients on daily basis
    Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
    In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
    Ensure accurate billing and data entry of patients
    Ensure patient biometric registration is done
    Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
    Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care 
    Re-confirm and update the contact details of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis.

    Requirements:

    Diploma in Front Office Administration, Business Administration or an equivalent qualification
    1 years working in a busy front office preferably in a service oriented industry
    Proficient in computers
    Proficient in handling, counting and recording cash & cash transactions

    Closing Date: 24/01/2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Pharmaceutical Technologist

    Pharmaceutical Technologist

    Responsibilities

    Receive, verify prescriptions and dispense drugs in a timely manner within approved standards and procedures.
    Contact the physician immediately for inaccuracy and illegibility in a prescription order, document errors and communicate them to the nursing and pharmacy staff
    Verify expiry dates of drugs prior to dispensing medication to patients/customers.
    Check that every label placed on the medications contains the correct patient name, drug, quantity and directions.
    Compound extemporaneous preparations and mix certain intravenous medications as per laid down procedures.
    Counsel patients on drug administration and use of devices for optimum wellness and recovery.
    Receive, return and update drug credits on the system in a timely manner.
    Deliver drug discharges to patients in the ward where applicable
    Communicate out of stock and non-stock effectively and timely to prescriber and nurse and provide alternative choice or make arrangements to order promptly.
    Comply and observe the environmental health and safety measures and regulations by proper handling, storage and dispensation of medications
    Record, monitor and update the expiry list of medications in timely manner.
    Conduct nursing floor inspections once a month for all ward stock, solutions and patient medication left behind
    Complete documentation of Interventions, Medication errors and Near Miss, Adverse events, Medication queries, Patient complaints or any other incidents and forward to relevant office
    Perform random medication checks daily and Monitor variance levels in your respective satellites.
    Compile daily satellite reports.
    Carry out regular satellite stock-take exercise.
    Report any special indicators allocated.
    Maintain and update personal drug knowledge data base to ensure accurate provision of pharmaceutical care of general disease states as well as specialized knowledge in the assigned area of expertise
    Participate in educational activities and departmental meetings. 

    Requirements

    Diploma in Pharmaceutical Technology from a recognized institution
    Practicing License from the Pharmacy and Poisons Board
    Computer literate
    Able to communicate with medical professionals
    Able to work with a team of people from various backgrounds and training
    Excellent customer service skills and empathetic to patients of all ages
    Good interpersonal skills
    Culturally sensitive
    Able to keep up with pharmaceutical developments and Continuous Medical Education programmes

    Apply via :

    aku.taleo.net

  • Unit Coordinator, Nursing- Temporary Clinical Nurse, Surgical Consulting Clinics

    Unit Coordinator, Nursing- Temporary Clinical Nurse, Surgical Consulting Clinics

    Responsibilities:

    Update daily census on the computer system and ensures accurate bed allocation and billing class for the patients in the unit.
    Manage Unit admissions, transfers and discharges, and communicates these movements to the Nurse Manager.
    Ensure accurate filing of patients’ records such as insurance forms, diagnostic and clinical reports as per hospital policy.
    Ensure availability of required stationery in the unit and in the nursing stations.
    Responsible for unit stocks and prompt billing of used consumables, drugs and professional fees after unit procedures.
    Assist the nurse manager with distribution and collection of Satisfaction Survey Questionnaires and is familiar with the Complaint handling System.
    Maintains open communication of available beds for admission with patient services staff and duty managers.
    Maintains physician fee for service book and ensure physicians have signed after ward rounds/procedures.
    Responds to enquiries by visitors and staff and provides appropriate directions.
    Alerts nurse manger about dissatisfied clients, incidences and any other unusual occurrences.
    Ensures patient records are sent to Medical Records Department upon patient discharge.
    Collaborates with Consulting Clinic staff to make follow up appointments for discharged patients
    Handles incoming calls and directs them to the appropriate persons.
    Works closely with security officer of the unit to control visitors.

    Requirements:

    Minimum O ’level Certificate.
    Heart saver certification is an added advantage.
    Knowledge in Computer Operations.
    Certificate/experience in Front Office Management. 

    go to method of application »

    Use the link(s) below to apply on company website.  

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