Jobs Kenya

Company Address: Address 3rd Parklands Avenue, Limuru Road, Nairobi, Kenya

  • Associate/ Entitlement Officer, Debtors Department Senior Accounts Clerk, Debtors Department

    Associate/ Entitlement Officer, Debtors Department Senior Accounts Clerk, Debtors Department

    Position Summary
    Reporting to the Supervisor – Corporate Entitlement, the Entitlement Officer will assist the supervisor in the management of billing corporate guidelines (entitlements) by ensuring correct and accurate mapping in the system.  Claims vetting before dispatch and analysis of rejected claims to minimize the level of bad debts.
    Key Responsibilities: 

    To offer prompt and satisfactory services to internal and external clients as per the established policies and procedures of the department to enable overall accomplishment of the departmental goals
    Participate in ensuring that all the billing points are updated on new / closed accounts, corporate clients’ administration guidelines on timely basis and they adhere to the same
    Opening/closing of accounts as advised by relevant corporate clients and in line with the hospital guidelines on the same
    Assisting in monitoring of invoice returns and taking appropriate action on clinical queries as per the set deadline
    To assist in organizing and holding meetings with corporate clients to discuss status of their accounts regarding entitlements, exclusions and returned invoices and overall clinical reconciliation sign off
    Participate in Continuous Entitlements Education (CEE) for Clinical and non -clinical areas for excellent service delivery
    Assist in the coordination of renewal of corporate agreements and fulfillment of terms of the administration rules and guidelines from corporate clients
    Maintenance of timely and accurate departmental reports e.g., accounts opened/closed, rejection rate, individual corporate performance, copay schedules, CME meeting minutes
    Participate in preparation of all Institution and Financial audits to enable the Department to achieve its quality objectives
    Report any incidences regarding corporate credit management to the Supervisor
    Assist in the maintenance and monitoring of Master Register of Corporate accounts from inception to expiry timelines in order to hedge against provision of services to expired accounts.
    Continuous monitoring of hospital and outreach billing to ensure all claims comply with corporate requirement including but not limited to ensuring e-diagnosis is captured.

    Qualifications and skills required

    Diploma in Nursing or equivalent
    Kenya Certificate of Secondary Education (KCSE) with mean grade C or its equivalent
    Proficient in MS Office Suite
    Formal training in customer care or equivalent demonstrated experience.
    A minimum of 1 (one) years’ experience in a busy claim vetting and assessment department
    A minimum of 1 (one) year’s exposure in clinical practice.
    A minimum of 3 (three) years’ experience in a busy accounting/credit management department
    Excellent communication skills both written and oral
    Excellent customer service skills
    Good interpersonal skills: Ability to build relationships among team members
    Ability to work under pressure and meet stringent deadlines.

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  • Quality Advisor, Quality Department

    Quality Advisor, Quality Department

    Job Summary

    Support the implementation of quality and patient safety; enforce compliance with the hospital quality program across assigned departments, working together with the unit leadership and to carry out scheduled quality audits, guiding in corrective action formulation and implementation.
    Support the implementation of utilization management across assigned clinical departments in order to deliver cost effective patient care and address risk.
    Provide Physician liaison and clinical corporate client support, working closely with care managers.

    Responsibilities

    Provide support/guidance in the review of relevant policies to conform to the quality and patient safety standards of the hospital
    Lead the development of Policies and procedures as and where required
    Support assigned departments in process reengineering to optimize operational efficiency and patient care
    Guide the interpretation and implementation of developed policies and procedures in the context of the quality and patient safety framework.
    Constantly involved in the training and communication of quality and patient safety issues and standards/best practice throughout the assigned areas.
    Review accreditation and regulatory agencies survey /internal quality audit findings and support the development and implementation of corrective/preventive action plans to address non-compliance.
    Directs and supports the collection, measurement and presentation of data required for monitoring and improving quality and patient safety.
    Leads the Hospital in conducting Root Cause Analysis (RCA) for sentinel and adverse events
    Identifies opportunities for continuous quality improvement and supports the implementation of CQI activities in assigned areas.
    Support departmental leaders in identification of relevant utilization management indicators
    Support departmental leaders in the collection and application of utilization management data in quality improvement activities
    Provide timely utilization management outcome reports to the clinical director and clinical departmental leaders to facilitate utilization improvement initiatives.
    In liaison with the clinical department support persons and departmental leaders, support the creation of wholesome QVRs that incorporate all quality indicators for the department.
    Train departmental leaders and staff in utilization management data collection.
    Identify gaps and challenges in timely data collection within the clinical departments and escalate to the clinical director for action.
    Support the departments in timely updates of the QVRs as set in policy, month by month.
    Liaise with the hospital statistician to achieve the integration of data in departmental QVRs into an institutional QVR.
    Coordinate the clinical departments support persons under the guidance of the clinical director for clinical quality data validation.
    Aggregation and analysis of clinical audit data
    Continuously audit compliance with the hospital quality and safety program in assigned areas.
    Coordinate the closure of matters arising from physician feedback for improved physician satisfaction and participation
    Develop appropriate indicators and targets and regularly report performance.
    Provide clinical support to Corporate clients via care managers
    Carry out any other lawful tasks as may be assigned by Quality Director /COS from time to time. 

    Requirements

    Minimum of an undergraduate degree in a Medical/clinical field; a master’s degree is preferred
    Health Management background would be an added advantage
    Minimum 3 (three) years’ experience in direct and indirect clinical care activities in a healthcare institution.
    In-depth understanding of good clinical practice requirements;
    Have strong experience and knowledge of clinical monitoring functions with knowledge of clinical research. 
    Excellent problem-solving skills and the ability to manage multiple tasks.
    Excellent data analytical and presentation skills.
    Good leadership skills.
    Excellent communication, interpersonal and presentation skills.
    Ability to work in multidisciplinary teams.

    Apply via :

    aku.taleo.net

  • Research Specialist, WHEELER, Centre of Excellence in Women and Child Health (CoEWCH) Admin Assistant, Centre of Excellence in Women and Child Health (CoEWCH)

    Research Specialist, WHEELER, Centre of Excellence in Women and Child Health (CoEWCH) Admin Assistant, Centre of Excellence in Women and Child Health (CoEWCH)

    Job Summary
    Reporting to the Principal Investigator, the successful candidate will be responsible for contributing to the mission and vision of the Centre of Excellence in Women and Child Health by providing oversight and coordination of the WHEELER project. This position is a short-term contract for 6 months and will be based at the Kenyan Coast (Mombasa or Kilifi).
     Responsibilities

    Plan and coordinate research activities with respect to the different qualitative and quantitative research components of the project in consultation with project PIs
    Liaise with different county offices and staff to explain the project design and aims and obtain clearances to conduct research within the county
    Be in charge of project resources and account for them to the project PIs
    Prepare detailed notes on different aspects of fieldwork activities and other serendipitous occurrences in the field that have a bearing on the research findings but which may not be captured in the research tools
    Liaise with the project PI in identifying and recruiting local staff that will be engaged in research activities such as mobilisers for FGDs
    Anticipate and identify problematic events in the field that may hinder successful conduct of the research in the county and discuss with project PIs in order to find solutions. Set up monthly calendar meetings for the project team
    Write study meeting minutes and follow up on the action points. Open and maintain study file (soft and physical)
    Plan for the in person research team meetings, and participate in scheduled donor meetings
    Participate in recruitment and onboarding of the study staff
    Support in setting up the e-health centers: Visit the proposed sites for the eHealth centers in Mombasa and Kilifi, and raise requisition for the purchase of the equipment needed for the eHealth centers
    Keep a log of the milestones achieved based on the research plans; keep tabs with the expiry dates of the various ethical approval documentation and licences; and prepare and submit documentation for ERC and NACOSTI license renewal
    Develop activity plans in conjunction with the PI and the field team: Prepare requisite documents for the field activities, make contact with the county and sub county administration for approval of the study to be implemented, manage and maintain all participant binders, study binders, and documentation for the study, develop concept notes and study site presentations targeting relevant knowledge sharing platforms/events etc
    Attend educational lectures and conferences, take part in the planning of the study schedule with the study PI, and raise requisition for the digital devices for data collection
    Ensure proper handling, recording and storage of project data for onward forwarding to the PIs of the project
    Provide input in development of the study’s data management plan

    Requirements

    Have a Master’s degree in Health Care Administration, Business Administration or any related Health or Business related fields
    Must have not less than three (3) years of experience in a similar position
    Knowledge of budgeting, bookkeeping and reporting is key for this role
    Have demonstrable experience working with a rigorous research program such as the CoEWCH

    Other key skills:

    Proficiency in Word, Excel, PowerPoint, or other similar tools
    Excellent written and verbal communication skills
    Fluency in English and Swahili, and flexibility
    Be self‐motivated and highly organized
    Be able to work independently, complete tasks, work with others to problem solve, be detail-    oriented, and able to multi-task
    Have a positive outlook

    Closing Date: 07/04/2023,

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  • Cashier (Temporary), Pharmacy

    Cashier (Temporary), Pharmacy

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The incumbent will efficiently and effectively handle cash and credit payments, issue receipts, ensure invoices are duly signed, account for all payments in the respective shift and perform clerical duties.
    Responsibilities:

    Collect payments and issue receipts/invoices to internal and external clients
    Verify every receipt/invoice issued against a valid prescription
    Collect and keep change available at all times to carry out cash transactions
    Store cash, cheques and vouchers securely as per the department guidelines
    Carry out banking of collections in a timely manner
    File and store prescriptions sequentially and securely
    File and update all finance related documents to maintain accurate records
    Activate accounts for corporate patients and ensure there is a duly signed claim form where applicable

    Requirements:

    KATC II or Diploma in Business Administration or equivalent
    At least 2 years’ experience in a busy cash office
    Must be proficient in use of computers
    Must be a team player with excellent communication and interpersonal skills

    Apply via :

    aku.taleo.net

  • Project Administrative Assistant, Pharmacy

    Project Administrative Assistant, Pharmacy

    Reporting to the Chief Pharmacist, the successful candidate will provide administrative and clerical support for the project. S/he will assist in all project activities, documentation follow up, maintenance of updated project records, organize and prepare reports for stakeholder discussion to ensure efficient and effective accomplishment of all the administrative tasks in for the assigned project.
    Responsibilities:

    Provide front desk customer service to public and AKU staff and ensure inquiries in relation to the project and are addressed expeditiously.
    Receive and relay messages to relevant staff members/ external callers. Provide information to callers.
    Perform standard administrative tasks e.g. filing, photocopying, intra-departmental communication and handling routine correspondences.
    Participate in departmental meetings including preparing and distributing minutes and consequent follow up action items. other documentation for meetings and workshops.
    Maintain a filing system of records and retrieving information as and when required
    Schedule venues for meetings and workshops
    Coordinate project activities that require internal and external communications
    Coordinate and arrange travel faculty, staff and visitors
    Maintaining the bulletin board to ensure update of current information
    Providing periodic reports as and when required.
    Ensure any Adverse event on Immunization is reported immediately using the PPB/ MoH documentation and within 24 hours
    Ensure daily tally and documentation in project tools for vaccine usage and vaccination numbers as per target

    Requirements:

    Bachelor’s degree in Business Administration or equivalent from a recognized institution
    At least 2 years work experience working as an assistant to a manager
    Should have excellent communication and interpersonal skills
    Good computing skills with working knowledge of Microsoft Office package

    Apply via :

    aku.taleo.net

  • Nurse Supervisor, Labor & Delivery (LDR)

    Nurse Supervisor, Labor & Delivery (LDR)

    The Incumbent will be responsible for safe and quality care for patients, capital and operational budgets as well as ensuring efficient utilization of available resources in Labor & Delivery (LDR) Unit.
    Responsibilities:

    Lead the Labor & Delivery unit team in formulation, implementation, and evaluation of annual goals & objectives in accordance with the Program and Nursing Division strategic objectives
    Ensure staff coverage and skill mix for safe and effective patient care
    In collaboration with others, lead the LDR Unit staff in development, implementation and review of policies, procedures, protocols, clinical pathways, and care guidelines in line with identified standards
    Lead in development of a culture of safe practice in collaboration with clinical teams and actively participate in multidisciplinary clinical rounds
    Participate in establishment of standards of care with unit staff and monitor delivery of care according to established standards
    Employ effective change management strategies to support in enhancement of safe patient care
    Take lead in unit based Continuous Quality Improvement (CQI) projects, Clinical Care Program Certification (CCPC) and ensure participation by nurses
    Guide nursing staff in initiation of and participation in unit based as well as hospital wide nursing research projects
    Ensure program-based client satisfaction survey is carried out, monitor trends of incidences/complaints and take appropriate action

    Requirements:

    Bachelor of Science Degree in Nursing (BScN)
    Registered nurse with current licensure with the Nursing Council of Kenya
    Certificate in BLS and ALSO
    5 years of continuous clinical experience in Obstetrics Unit in acute care hospital
    Demonstrate current knowledge in general nursing
    Demonstrate leadership in management skills
    Excellent interpersonal and communication skills
    Ability to work within a multidisciplinary team
    Demonstrate critical thinking and analytical skills

    Apply via :

    aku.taleo.net

  • Optometrist

    Optometrist

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The incumbent will be responsible for analyzing vision tests, identifying eye sight problems and prescribing corrective lenses and eyeglasses.   
    Responsibilities:

    Examine and analyze patients’ eyes to detect vision defects and signs of injury, disease or abnormality
    Manage and monitor some eye conditions, either autonomously or alongside other healthcare professionals
    Discuss vision-related matters with patients, and offer advice
    Provide treatment such as low vision therapy and visual aids
    Detect signs and symptoms of general health conditions such as diabetes, glaucoma.
    Promote eye health by counselling patients by explaining the maintenance of eye wear including contact lenses.
    Fitting and dispensing spectacles or contact lenses.
    Offer help and advice to patients when choosing frames and lenses

    Requirements:

    Diploma in Optometry
    A member of the Optometrists Association of Kenya
    Valid License
    Valid BLS certificate
    2 years’ work experience with excellent interpersonal and organizational skills

    Apply via :

    aku.taleo.net

  • Coordinator, Dental Services

    Coordinator, Dental Services

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will be responsible for creating and monitoring systems and procedures to streamline operational and financial management of the dental units.
    Responsibilities:

    Plan, organize, control and lead the operations of all Dental Units on a day-to-day basis
    Consult with the COO and Operations team to address problems and suggest solutions to the problems
    Monitor and maintain Dental budget
    Organize and oversee supply purchases, equipment upgrades and operational expenses and ensure all equipment’s are well maintained
    Contribute to short and long-term organizational planning by addressing Global Dental Strategies, capabilities and remediation plans
    Handle patient/client complaints and take appropriate action based on assigned authorities to address their concerns, in order to increase patient satisfaction and loyalty.
    Visit all dental clinics to evaluate the performance of staff as per all the applicable policies and procedures and submit report for every quarter
    Determine staffing needs, participate in staff recruitment, orient new employees, and oversee performance management
    Oversee the Internal Controls of the Dental Units in liaison with the Finance Department
    Conduct Market Research to identify new opportunities for growth in the dental field
    Collaborate with the Marketing Department in the development and implementation of marketing plans and promotional initiatives for Dental Unit
    Prepare operational performance reports to enable evaluation of the performance of Dental Unit
    Update and revise SOPs to effectively carry out the goals and objective of Dental Services.
    Plan and coordinate the development and implementation of new Dental Units

    Requirements:

    Diploma in Dental Hygiene or its equivalent or
    Degree in Management / Business Administration /Finance
    5 or more years’ experience in clinical or administration position in a healthcare institution
    Excellent Customer service skills
    Demonstrates Leadership skills

    Apply via :

    aku.taleo.net

  • Patient Services Coordinator

    Patient Services Coordinator

    Applications are invited from qualified candidates for the above position based in Nairobi, Kenya.
    Responsibilities:

    Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously
    Consistently provide full coverage at all times at the front desk
    Apply all functional computer applications to process daily front office transactions at compliance level standards
    Maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system. Update data and records in the computer system. To know the down time and data protection procedure in the event of a system failure
    Register and admit patient’s accurately
    Beware of the down time and data protection procedure in the event of a system failure
    Account for and balance all monies collected from patients on daily basis
    Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
    In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
    Ensure accurate billing and data entry of patients
    Ensure patient biometric registration is done
    Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
    Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care 
    Re-confirm and update the contact details of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis.

    Requirements:

    Diploma in Front Office Administration, Business Administration or an equivalent qualification
    1 years working in a busy front office preferably in a service oriented industry
    Proficient in computers
    Proficient in handling, counting and recording cash & cash transactions

    View Aga Khan University Hospital salaries in Kenya

    Apply via :

    aku.taleo.net

  • Clinical Nurse, Children’s Ward Nurse, Adult A&E Clinical Nurse

    Clinical Nurse, Children’s Ward Nurse, Adult A&E Clinical Nurse

    Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Nursing Manager, Pediatrics Department Nursing Division.
    Responsibilities:

    Complete assessment and re-assessment of Pediatric patients to identify their care needs
    Develop written care plans based on Pediatric patients changing needs, monitor and evaluate effectiveness of interventions
    Actively contributes feedback during patient rounds with physicians and ensures that patients’ investigations, reports and updates on clinical information are available.
    Administers medication safely, monitors patients, response to medication and provides medication use education to patients and families.
    Document all assessment data, investigation results, care given, discussions with the multidisciplinary team, and family/patient interactions in an accurate, comprehensive and timely manner.
    Perform pain assessment and initiate analgesia as per protocol.
    Accurately administer all medication as per the treatment order sheet and in line with MMU guidelines
    Identify patient and family education needs and implement appropriate teaching 
    Be able to commence enteral, oral and gastric feeds as prescribed, assess absorption and elimination and give feedback as appropriate
    Be able to recognize a patient in a pre- arrest or arrest states, and to activate  Emergency Response Team and actively participate in the resuscitation of the patient
    Provide safe environment for patients through adherence to infection control practices and other safety policies, and perform timely safety checks on incubators, IV pumps, oxygen source, and cardiac monitors. 
    Be accountable for judicious and efficient use of resources i.e. accurate and timely billing of ward stock drugs and consumables
    Care for equipment through proper cleaning, storage, per shift check of the inventory and timely reporting and follow up of nonfunctional equipment to the nurse manager
    Participate in unit based nursing education, quality improvement (QI) projects, audits, spot checks and skill checks
    Ensures code pink is practiced at all times.
    Assist in orientation of new nurses and mentoring of junior nursing staff and students
    Provide leadership for the team and manage the unit in a given shift
    Participate in and facilitate unit based nursing education, quality improvement (QI) projects, audits, spot checks and skill checks.
    Provides basic nursing care without supervision.

    Requirements:

    KRCHN/KRM/BScN from a recognized school of Nursing or University
    Current Licensure with the Nursing council of Kenya
    Certificate in Basic Life Support (BLS)
    Minimum of three (3) years’ experience in an acute care hospital.
    Demonstrate evidence based knowledge of current practices in Paediatrics nursing

    Cloaing: 31 March, 2023

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    Use the link(s) below to apply on company website.  

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