Company Address: Address 3rd Floor, Titan Building, Chaka Road, Nairobi, Kenya

  • Trade Development Manager

    Trade Development Manager

    Job Purpose/ Summary: To achieve sales and distribution objectives in the assigned region and manage, develop and monitor trade marketing activities within a specific region.
    Responsibilities for the Trade Development Manager Job
    Ensure that the set minimum standards for prime /key outlets for each of the brands are maintained.
    Implement and oversee national trade promotions within the assigned region.
    Design and implement regional specific promotions that aim to increase sales.
    Build strong relationships with the distribution partners and monitor their in the field to increase productivity and minimize risks.
    Participate the development of strategies for the assigned region by use of research data.
    Demonstrate cost consciousness in the use of company resources especially advances and vehicles.
    Monitor payment of incentives to distributors, wholesalers and distributor salesmen/freelancers to minimize risk.
    Gather market intelligence and share important information with immediate supervisor.
    Develop and continuously update a sales and distribution profile for the assigned region.
    Submit weekly and monthly progress reports to the National Trade Development Manager.
    Ensure good linkages across all trade levels to enhance consistent flow of products and minimize stock-outs.
    Ensure product visibility and POS placement to create awareness among the traders and users.
    Achieve sales targets for the region by managing, monitoring and developing appointed distributors, key wholesalers and CBOs within the assigned region.
    Ensure good distribution / coverage of company products in both urban and rural areas.
    Ensure that all PSI/Kenya products meet the minimum quality of coverage standards.
    Proactively manage all the key channels identified to drive sales and improve distribution e.g. the freelancers, wine and spirits, wholesalers and distributors.
    Coordinate the distribution of free condoms to the areas with gaps in the assigned region.
    Implement the “PULL” strategies as per the activity plan.
    Timeliness and quality of reports.
    Build capacity of the distribution partners by holding sales and distribution sessions for the distributors, wholesalers and CBOs.
    Initiate healthy partnerships with company stakeholders within their regions such as
    MOH, institutions and schools in making the health products accessible to the vulnerable groups.
    Requirements for the Development Manager Job
    Bachelor’s degree in Sales or equivalent.
    Diploma in Sales and Marketing.
    Valid driving license.
    At least 4 years’ experience in Sales.

  • Sales Representatives

    Sales Representatives

    Sales Representatives Job Duties and Responsibilities
    Meet with potential clients to market our products and services and convert them into business opportunities
    Interact with our existing clients seeking more business
    Meeting personal and team sales targets
    Provide excellent customer service at all times.
    Ensure client retention through excellent customer service
    Seek customer feedback on products and services offered by the organization
    Making follow ups to ensure client orders are delivered in time and in good condition
    Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
    Keeps management informed by submitting activity and results reports, such as daily reports, weekly work plans, and monthly
    Minimum Requirements for Sales Representatives Job
    Diploma in Sales and Marketing or relevant field of study
    2 years’ experience in sales preferably in the cleaning industry
    Knowledge of the cleaning equipment’s
    Must be professional, presentable and highly organized
    Must have a certificate of good conduct
    Driving License
    Excellent communication and customer service skills
    Good administration and computer skills
    Should be confident, well spoken with an outgoing personality
    Must have commercial awareness

  • Internal Auditor

    Internal Auditor

    Are you a sharp evaluator of risk? Can you investigate complex situations and propose solutions? If so then you are the kind of a person this job requires.With over 4 year’s business presence in Kenya and with over 85 franchises and 95 outlets all over the country, they are looking to hire a proactive and dynamic professional to join their team as an Internal Auditor.This role will report directly to the Managing Director with dotted lines to the Finance & Audit Committee and will be based in Nairobi with average to high travel requirements.
    Job Purpose/SummaryThe Internal Auditor will responsible for bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes. This will involve addressing inventory issues, streamlining business processes and procedures, achieving compliance to policy and tax and regular management reporting. Salary Budget : Kshs. 200-300,000 Gross Salary
    Duties and Responsibilities of the Internal Auditor:
    Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
    Determine internal audit scope and develop annual plans
    Obtain, analyse and evaluate accounting documentation, previous reports, data,flowcharts etc
    Prepare and present reports that reflect audit’s results and document process
    Act as an objective source of independent advice to ensure validity, legality and goalachievement
    Identify loopholes and recommend risk aversion measures and cost savings
    Maintain open communication with management and audit committee
    Document process and prepare audit findings memorandum for effectiveimplementation
    Conduct follow up audits to monitor management’s interventions
    Engage to continuous knowledge development regarding sector’s rules, regulations, bestpractices, tools, techniques and performance standards
    Perform regular spot and planned audits on the accounting systems and procedures forthe organization and the branches in different locations countrywide with regards to stocks
    Perform routine inventory audits to verify accuracy of stock, location and quantity ascaptured on the system.
    Appraise the Managing Director and the Finance and Audit committee of progressagainst specific reviews and advise expeditiously of any potential significant variationsto agreed time frames.
    Work with all functions within the company to analyse and identify processimprovement opportunities in related business cycles.
    Minimum Requirements for the Internal Auditor Jobs:
    Bachelor’s degree in Commerce, Accounting, Finance or any other related course.
    5 – 7 years of experience in audit or internal risk management within the FMCG sector
    Professional qualification in CPA and Certified Internal Auditor (CIA) are highly desirable.
    Proficiency in Sage evolution and accounting systems.
    Proven experience in auditing inventory within the FMCG sector.
    Must have an understanding of internal auditing standards and risk assessment practices.
    Personal Attributes
    Exhibit leadership skills needed to sell ideas and obtain management buy-in for constructive change.
    Ability to work independently and provide appropriate direction
    Strong analytical skills
    Ability to understand complex processes, identify risks and inadequacies, controls as well as to propose practical and sustainable solutions.
    Willing to travel to other business locations in the country for audit assignments.

  • Training Content Writer and Online Writing Manager Production Manager Brand Manager Business Development Manager

    Training Content Writer and Online Writing Manager Production Manager Brand Manager Business Development Manager

    Salary budget: 343, 400 – 383, 800 Basic Pay
    Job Purpose/Summary
     
    To develop effective multimedia training materials and manage the online training platform to ensure that the employees, partners and customers receive excellent and cost-effective training that leads to improve practice and behavior for business growth. This role will provide content writing support to the company’s academy output.
     
    Duties and Responsibilities
     
    Work with technical and commercial staff to understand the full range of trainees.
    Develop effective training materials and ensure they are delivered in the most cost-effective way.
    Manage the development of the online training platform and associated social media channels to deliver excellent training content to target groups.
    Design and develop multimedia course content
    Develop a face to face training content
    Develop and guide the online training and its use
    Liaise with line managers to ascertain their employees development needs talent inventory.
    Follows up on user participation
    Create and update training materials and manuals.
    Guide in the planning, development, implementation and revision of the curriculum in keeping with changes in practices, business needs and regulations.
    Conduct research and consult with line managers and key stakeholders for the curriculum development.
    Develop interactive e-learning training content
    Develop multimedia visual aids and training videos
    Usage and development in culture and business success
    Develop standard for the training programme
    Liaise with the Brand Manager in mapping out a content strategy that supports and extends marketing initiatives determining which methods work for the brand
    Develop standards, systems and best practices both human and technological for content creation, distribution, maintenance and content retrieval and re-purposing.
    Liaise with brand manager for standardization of the training programme
    Help line managers and trainers solve specific training problems either on a one to one basis or n groups
    Evaluate training and development progrmammes that fit both individual and departmental needs.
     
    Minimum Requirements
     
    Bachelor’s degree in Education, Journalism or other related field.
    Minimum 6 years’ experience of delivering and designing training content.
    Experience guiding cross-functional teams, managing large projects involving multiple functions and department.
    Experience in developing training formats; video, web design program and self –guided instructional manual.
    Knowledge in adult learning techniques, online training platforms, data retrieval, web development and instructional design for computer-based training highly desirable.
    Proven track record of training delivery and creating training materials.
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  • Customer Service Center Manager 

Senior Relationship Manager – SME Banking

    Customer Service Center Manager Senior Relationship Manager – SME Banking

    Are you a seasoned customer-centric professional with a bias for handling & resolving customer complaints & issues with a keen eye for making customers happy & enhancing customer experience? Are you interested at being part of a team focused towards transforming the real estate-student accommodation market in Kenya and beyond the East African region? If so, then this is the job you’re looking out for.
    Purpose Statement of the Position
    The jobholder will be responsible for delivering an excellent customer experience throughout the life cycle of the student from the check in day to check out day. The Customer Service Center Manager is expected to devise & execute strategies to enable the organization to deliver its brand promise to its customers; creating an awesome living experience at all the properties. The Customer Service Center Manager will be expected to create processes, systems & people capabilities to increase the tenure of customers (students) at all properties & manage profitability of the property as per the business plan.
    Responsibilities

    Responsible for management of inbound and outbound calling processes, Email communications driven through system
    Coordinating smooth day to day running and operations of the Call Centre including setting of objectives for the centre’s daily operations, floor management and shift management for the team
    Undertaking performance management and KPI setting for the Call Centre team;
    Should be able to set up automated response systems, deploy call center monitoring systems, CRM linkage of IVR, call center agent level requirements of hardware for ensuring professional contact centre experience to customers.
    Shall be a transition manager identifying repetitive and transactional processes within the organization and delivering them efficiently through the internal contact center
    Is responsible to understand requirements from head customer acquisition sales and property operations and convert them into transactions which shall be delivered through a team of executives through inbound and outbound calls and email sending/receiving
    Providing advisory to management based on the Call Centre’s statistics, sales rates, costs, customer metrics and feedback from customers as well as the CRM system to aid in setting business objectives;
    High process and systems thinking to create standardization of activities and monitor performance across agents driving productivity and efficiencies
    Shall be in-charge of customer lead management process with targets on conversion of leads generated through social media, inbound enquiries and through on ground sales people
    Run campaigns in line with sales and marketing head through emails and calling
    Coordinate with Property operations head to enable transactions throughout the life cycle of the customers including but not limited to debt collection reminder calls, maintenance ticket management and closure, handling customer queries and complaints with proper and appropriate resolution
    Team development including training, coaching and mentorship on calls and email etiquette as well as acceptable service standards and in line with brand values
    Ensures adherence to systems and processes for timely and accurate reporting of various operational and financial MIS through system
    Overseeing end to end customer experience including customer management, advisory as well as customer surveys through all customer touch points;
    Managing content and script creation for all customer touch points as well as social media platforms in collaboration with the marketing team;
    Establish and maintain a customer centric culture among the team;
    Develop and implement operational policies and procedures in collaboration with other key stakeholders.
    Work in close coordination with IT team to further automate the transactions

    Qualifications

    Bachelor’s/Master’s degree with 6-8 years in managing Contact Centre operations in any related sector (banking, insurance, telecom, Ecommerce), which involves high volume transactions
    Preference with someone who has been part of setting up contact center operations for any industry
    Working Knowledge of any ERP/CRM, system used to manage operations
    Energetic, motivated, and detail oriented
    Good communication skills
    People Management Skills
    Good financial acumen. Added finance qualification would be an advantage.
    Self-starter with a good business sense
    Creative and proactive approach towards challenges
    Ability to influence and build relationships at all levels especially with external customers
    Independent, resourceful and possess high drive to excel

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  • Sales Manager 

Customer Engagement Manager 

Customer Experience Director 

Facilities/Engineering Services Manager

    Sales Manager Customer Engagement Manager Customer Experience Director Facilities/Engineering Services Manager

    Our client would like to fill the position of a Sales Manager.
    Are you a result oriented & an aggressive sales professional with a bias for making strong value propositions & understands the whole sales process cycle?
    Are you interested at being part of a team focused towards transforming the real estate-student accommodation market in Kenya and beyond the East African region? If so, then this is the job you’re looking out for.
    Responsibilities

    Establish sales objectives by meticulous assessment of target market, potential market and prospective customer in the region.
    Define sales process that drive desired sales outcomes and identify improvements when and where required
    Allocate targets to the team and guide team members to execute them on the field
    Forecasting and managing lead to partner/resident conversions
    Create and manage campaigns (on ground, through channels, and alliances)
    Create alliances with universities for visibility, generating leads, and for partnering
    Understand pricing options and product offerings to get leads through a team of on ground sales people
    Work closely with marketing function to manage and optimize end to end campaigns (budgeting, branding, innovative ways of reaching out to prospective customers – students), to generate qualified leads
    Work closely with the marketing function to continuously optimize the lead funnel and sales pipeline, improving return on investment, revenue and margins, reducing the lead to sales cycle whilst delivering exceptional customer experience to prospective customers and getting good fit customers who will be poised to be delighted customers.
    Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are met
    Ensure targets are delivered through people management, performance review, reward and individual recognition
    Understand and bring technology to facilitate sales process. Lead the adoption and ensure consistent, methodical use of HubSpot Sales Professional by the sales team;
    Tap into systems (CRM) to generate analytics, which provide insights into prospect customers to tap and bring on board.
    Ensure the cost of customer acquisition is minimum and within the budget

    Qualifications

    A Bachelor’s degree in a Business related course or its equivalent.
    A Master’s degree in Business Management/Administration or its equivalent will be an added advantage.
    8-10 years’ experience in direct/consultative sales and managing a team for at least a period of last 2-3 years
    Analytical with good planning abilities
    Energetic, motivated, and Detail oriented
    An autonomous problem solver, a self-driven individual with strong work ethic and self-discipline
    Good communication and influencing skills
    Commercial Acumen
    Good financial acumen Ability to influence and build relationships at all levels especially with external customers
    Proven track record of exceeding revenue targets and objectives
    Strong people management and networking skills

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  • Internal Auditor

    Internal Auditor

    Job Details
    Are you a sharp evaluator of risk? Can you investigate complex situations and propose solutions? If so then you are the kind of a person this job requires.
    This role will report directly to the Chief Executive Officer with dotted line to the Finance & Audit Board Committee and will be based in Nairobi with average to high travel requirements to the project locations around the country.
    Further details concerning the role are as follows:
    Job Purpose
    The Internal Auditor will responsible for bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes. This will involve addressing inventory issues, streamlining business processes and procedures, achieving compliance to policy and tax and regular management reporting.
    Job Responsibilities

    Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
    Determine internal audit scope and develop annual plans
    Obtain, analyse and evaluate accounting documentation, previous reports, data, flowcharts etc.
    Prepare and present reports that reflect audit’s results and document process.
    Conduct successful Information Systems audits and comprehensive Forensic Audit Investigations.
    Act as an objective source of independent advice to ensure validity, legality and goal achievement
    Identify loopholes and recommend risk aversion measures and cost savings
    Maintain open communication with management and audit committee
    Document process and prepare audit findings memorandum for effective implementation
    Conduct follow up audits to monitor management’s interventions
    Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards
    Perform regular spot and planned audits on the accounting systems and procedures for the organization and the branches in different locations countrywide with regards to stocks
    Perform routine inventory audits to verify accuracy of stock, location and quantity as captured on the system.
    Appraise the CEO and the Finance and Audit committee of progress against specific reviews and advise expeditiously of any potential significant variations to agreed time frames.
    Work with all functions within the company to analyse and identify process improvement opportunities in related business cycles.

    Requirements

    Bachelor’s degree in Commerce, Accounting, Finance or any other related course.
    Over 10 years of experience in audit or internal risk management within the ICT sector
    A CPA (K).
    Fully Certified Information Systems Auditor (CISA) is highly desirable.
    Certified Internal Auditor (CIA) is highly desirable.
    Proficiency in SAP accounting systems.
    Proven experience in auditing inventory within the ICT sector.
    Must have an understanding of internal auditing standards and risk assessment practices.

    Personal Attributes

    Exhibit leadership skills needed to sell ideas and obtain management buy-in for constructive change.
    Ability to work independently and provide appropriate direction
    Strong analytical and investigative skills
    Ability to understand complex processes, identify risks and inadequacies, controls as well as to propose practical and sustainable solutions.
    Willing to travel to other business locations around the country for audit assignments.

  • Customer Experience Representative 

Customer Experience Team Leader

    Customer Experience Representative Customer Experience Team Leader

    Our client would like to fill the position of a Customer Experience Representative who will be reporting to the Customer Experience Team Leader.
    Job Purpose/Summary
    The jobholder will lead a team of is to support customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features
    Responsibilities

    Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    Maintain a positive, empathetic and professional attitude toward customers at all times.
    Keep records of customer interactions, process customer accounts and file documents
    Track and monitor the customer problem exceeding the agreed SLA’s and escalate to the required level of management until complete resolution.
    Work with the Customer Care Team Leader to ensure proper customer service is being delivered
    Track and monitor reopened, repeated customer problems, executing a special customer care plan on affected customers, developing actions plans and following up until complete resolution.
    Build sustainable relationships of trust through open and interactive communication with customers
    Contribute to team effort by accomplishing related results as needed
    Daily monitoring and reporting on the intake of customer problem by type, root cause, SLA compliance, average closing time and average pending time.
    Ensure customer satisfaction and provide professional customer support.

    Job Requirements

    A Bachelor’s degree in Business related course or its equivalent.
    A Diploma in Sales & Marketing will be an added advantage.
    At least 3 years’ of Customer Service experience in a B2C environment is highly desirable.
    Proven customer support experience or experience as a client service representative.

    Required skills and key competencies

    Good interpersonal skills to create a cordial relationship with team members.
    Strong phone contact handling skills & an active listener.
    Customer orientation & ability to adapt/respond to different types of characters.
    Excellent communication & presentation skills.
    Ability to multi-task, prioritize & manage time effectively.
    Knowledge of MS Office
    Excellent written and spoken English.
    Report writing skills.
    Team player.

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  • Litigation Advocate 

Group ICT Manager 

Sales Manager 

Accountant

    Litigation Advocate Group ICT Manager Sales Manager Accountant

    Our client is one of the leading Law firm committed to providing excellent legal service in Criminal Law, Banking & Finance, Aviation Law, Corporate & Company Law, Conveyancing & Alternative Disputes Resolution.
    Are you an aggressive Litigation Advocate who is confident, ambitious, resourceful and good with legal matters? Are you interested in being part of a team focused towards transforming the legal sector in Kenya and beyond the East African region? If so, then this is the job you are looking for.
    Our client would like to fill the position of a Litigation Advocate who will be reporting to the Managing Partner.
    Purpose Statement of the Position
    Responsible for handling a variety of complex assigned legal matters within the department. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. May provide functional advice or training to less experienced advocates.
    Job Responsibilities
    Litigation:

    Drafting and reviewing of litigation documents including pleadings, notices, affidavits & correspondence;
    Furnishing legal opinions and advice on any areas of the law arising in civil & commercial litigation
    Consultations with clients and counsel
    Reviewing new legislations
    Attending court at the High Court and Magistrate’s Court
    Conducting negotiations with a view to settling potentially litigious matters
    Conducting the administration of an attorney’s practice, including file management and electronic time-keeping

    Drafting Ability:

    Draw up contracts and other legal documents ensuring attention to detail

    Case & Transaction management:

    To be able to demonstrate that they are technically very able across a sufficiently wide area, able to work without significant supervision and have developed a particular strength and reputation in their work area.
    To be able to show a track record of achieving their fee targets and time targets and that the targets are appropriate for their position and level of qualification.

    Advocacy Skills:

    To provide a high quality legal service to all clients.
    Offering advice on the law, legal procedures and a wide range of associated issues
    Research on diverse range of assigned issues, documents and case history to ensure accuracy of advice and procedures
    Keeping up-to-date with changes in the law

    Client care & Practice support:

    Receive requests for legal advice from current and potential clients and deciding on the most appropriate responses to make to these requests.
    To develop and maintain good client relationship skills, gaining clients’ confidence and that of other professionals

    Business Development:

    To be strategic and commercially aware and be fully familiar with the firm’s current strategy. Be able to have knowledgeable discussion about the market the firm operates in, the threats and opportunities the department faces and the future plans for the Department and their role in those plans.
    Attract additional business from new and existing clients.

    Professional Development:

    To have a clear understanding of what it would take to develop a career to the next level.
    Attend internal training and external training as and when required.
    Maintain high standards of professional conduct while generating adequate practice income, ensuring that the fees earned sufficiently exceed total costs and expenses incurred.

    Reliability:

    Proven track record of effectively delegating work to other members of the department and supervising the work effectively.
    Successfully be in charge of a matter that involves other departments.

    Dedication to the firm:

    Participate in team meetings
    Ability to identify projects and use their initiative to get them up and running.

    Requirements

    LLB Degree from a recognised University
    Must hold the most current Practising Certificate as an Advocate of the High court of Kenya.
    A minimum of 5 years’ work experience in a busy Litigation department preferably with a top tier law firm is highly desirable.
    Experience in handling defamation cases is highly desirable.
    A successful track record in Civil & Commercial litigation will be an added advantage.

    Competencies and Skills required

    Broad base of legal practice experience
    Excellent communication, presentation, research & analytical skills.
    Demonstrate excellent writing and communication skills
    Developed interpersonal skills with the ability to interact effectively and work diplomatically with clients and individuals at all levels across the Firm
    Ability to foster positive relationships with all individuals across the Firm
    Must have high moral integrity and character
    Highly organized and good time management skills
    PC and other relevant technology competencies (e.g., Microsoft applications)
    Focused on performance and results
    Poised to work under pressure with very little supervision
    Focused and inquisitive learner, proactively pursues opportunities to build expertise and skills
    Desire and ability to learn from and confer on an ongoing basis with other Advocates of the Firm when the handling matters with a view to continuously developing professional knowledge and expertise;
    Flexibility to adapt to changing priorities and focus

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  • HR and Administration Manager 

Properties & Facilities Manager 

Executive Driver 

Call Centre Agent 

Litigation Advocate

    HR and Administration Manager Properties & Facilities Manager Executive Driver Call Centre Agent Litigation Advocate

    Our Client is a branding consulting design & innovation company committed to transforming SME’s & indigenous businesses into global brands through innovation and strategy alignment to fit the client’s specific needs. They offer services ranging from brand innovation, brand strategy, brand identity and brand alignment.
    Our client would like to fill the position of a Human Resource & Administration Manager who will be reporting to the CEO.
    Job Purpose/Summary
    The HR Manager will have the overall responsibility for the smooth and efficient running of the HR function so as to help the organization achieve its purpose amongst other Strategic objectives. The jobholder will be responsible for the coordination of HR activities and overall administration, coordination and evaluation of the HR function while ensuring all staff have a conducive working environment for personal and professional career growth.
    Job Responsibilities
    Human  Resource Management

    Recommend and advice on Strategic HR planning for management and development.
    Assess current HR capacity and forecast future HR requirements.
    Develop and implement a human resource strategy.
    Advise the executives on HR best practises
    Carry out job evaluations and salary structuring.
    Liaise with functional heads in identifying the organisation’s development needs.
    Generate HR reports and give an informed update of HR activities.

    Human Resource Policies

    Monitor the compliance to HR policies and procedures.
    Periodically review and update the organisation staff manual and HR policies.
    Provide guidance on any matters/disputes related to the interpretation of the provisions of the HR policy manual.
    Update management on labour related legislation and practices.
    Design code of conduct, disciplinary procedure and grievance resolution processes.
    Develop and implement compensation and benefits policy.
    Interpret and apply human resources policies, rules and regulations.
    Identify needs for new or modified human resources policies, practices and reviews, and recommend amendments or actions accordingly as required.

    Personnel Record Management

    Maintain all personnel records and ensure they are updated accordingly.
    Compile and maintain Human Resource records.
    Ensure personnel files are filed accordingly.
    Ensure current and historical human resource records are filed and are easily retrievable.

    Leave Management

    Ensure the leave program is efficiently managed and accurately tracked.
    Provide line managers with leave balances to facilitate leave approval or rejection and guide on requests as per policy.
    Adjust employees’ leave days balance as of a specific date
    Update time earned, time taken and time remaining for each employee.
    Manage and evaluate the staff exit programme (conduct exit interviews etc).

    Recruitment & Selection

    Coordinate receipt of applications and organise for interviews and short-listing of candidates.
    Coordinate job adverts and ensure wide dissemination.
    Prepare offers of employment and employment contracts.
    Plan induction programmes for new staff within different departments.
    Ensure all new employees are well inducted and are given proper insight into the company.
    Prepare employment and consultancy contracts.
    Ensure all staff contracts are signed and up to date.
    Contract with vendors to provide employee services.

    HR Administration

    Advice on HR administration function and the different HR processes.
    Coordinate staff meetings.
    Ensure proper arrangement of office activities and meetings.
    Draft letters and respond to staff calls and emails.
    Ensure proper arrangement of office activities and meetings.
    Implement and review the benefits scheme (medical, pension, life cover, other cash and non-cash benefits)

    Performance Management

    Review and update the annual staff appraisal system tools
    Guide line managers to conduct staff performance appraisals effectively
    Design and implement an extensive staff development programme
    Design and review job descriptions for all positions in the organization
    Support in designing, implementation and monitoring of performance management systems including KPI’s
    Provide advice to staff and managers with respect to performance management issues
    Identifying and applying best practices and tools to help the company improve its performance

    Requirements

    Bachelor of Commerce degree in Human resource, Business Administration or its equivalent.
    A Higher National Diploma in Human Resource Management with a practicing certificate.
    At least 6 years’ experience in Human Resource Management and Administration in the service sector with a fast paced working culture.
    Knowledge of Employment Act & Labour laws is highly desirable.

    Required skills and key competencies

    Excellent written and spoken English.
    Negotiations skills.
    Ability to clearly articulate how organizations can/should harness human resources as a strategic function.
    Ability to work under extreme pressure and a fast paced, dynamic environment.
    Flexible, empathetic individual who can maintain confidentiality
    Good supervisory and organizational skills.
    People management.
    Report writing skills.
    Holding people accountable
    Good planning and organization skills.
    Team player with proven leadership skills.
    Good decision maker.
    Delegation and management skills.

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