Company Address: Address 3rd Floor, The Green House, Ngong Road, Nairobi Kenya

Accounts and Admin Officer Digital Customer Contact – Inbound Agent Digital Customer Contact – Retention Agent

Job Description
Our client is a fund manager focused on making direct investments in entrepreneurial driven businesses with potential for substantial growth in Kenya, Uganda, Tanzania and Rwanda. They are seeking to recruit a highly talented professional to fill in the following position in their Nairobi office.
Reporting to the Finance Manager, the Accounts and Admin Officer will be responsible for effective book keeping and overseeing the office administration function.
Principal Accountabilities:

Finance Management General accounting, monthly upkeep of accounting records, scrutinize invoices, process payment and settle invoices in good time.
Act as the organisation’s agent to the bank, reconcile Bank accounts with Company accounts and initiate transactions online
Compliance Ensure general fund compliance as per formation documents (NSSF, NHIF, VAT, Withholding tax) Annual Tax Audit & preparation
Supplier Relations Maintain good supplier relationship through timely payments, giving feed back to them and changing them when necessary.
Develop and maintain good working relationships with relevant government agencies, authorities and other contacts
Portfolio Support Coordinate & help plan for key meetings as scheduled by booking calendars, meeting rooms and facilitate meetings
Participate in the annual strategic workshop and Investor Conference
Office Management and Efficiency Manage day-to-day office operational and administrative functions e.g. delivery or pickup of mail and cheques, receiving and relaying telephone calls, receiving visitors and directing them accordingly, directing general inquiries to the appropriate staff members, schedule meetings, manage and coordinate calendars. Proactively manage office space, inventory of office supplies, utilities, coordinate deliveries and manage filing systems to keep the office running smoothly.

Key Skills and Qualifications:

Bachelor’s degree in Business or related field CPA (K)

Qualifications

At least 1-year experience in a similar role finance and admin role
Excellent time management skills, with the ability to efficiently prioritize work and multitask
Excellent verbal and written communication Knowledge and experience with Microsoft Office, with exceptional skills in Microsoft Excel, Microsoft Word and PowerPoint
Strong problem solving and creative skills and the ability to exercise sound judgment

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October 23, 2024
E-Commerce Executive

Job Details
This position is responsible for all company e-commerce activities through developing and managing e-commerce market strategy and partnerships.
Principal Accountabilities:

Handling of all e-commerce sales and order queries
Developing and implementing a marketplace strategy to achieve revenue, operational and profitability objectives
Designing and recommending online sales programs and set short and long-term online sales strategies.
Building, maintaining and developing strong relationships with online marketplace partners
Maintaining existing partnerships through continuous analysis of performance
Work collaboratively with internal teams to improve processes and troubleshoot issues
Responsible for understanding customer requirements and planning the implementation of appropriate electronic commerce solutions
Creating and maintaining an online business plan
Assisting in the preparation for online marketing campaign

Qualifications:

Diploma/Degree in Marketing or a relevant field
Minimum 1 years of Sales Experience within E-commerce platforms
Digital marketing experience
Strong skills in MS Office & sales analytics
Demonstrated ability to drive sales results
Thorough understanding of the electronic market dynamics

October 23, 2024
Shop Assistant Internships

The Shop Assistant will be responsible for interacting face-to-face with customers to generate the required mix of volume, bets and clients to attain individual and outlet targets.
Responsibilities

Receiving bet payments from clients and prints and issuing bet receipts
Implementing marketing activities within respective outlets to ensure product and service awareness
Ensuring accurate recording of all client information upon registration
Promoting company products and services to potential clients to acquire new business
Assisting customers regarding product and service updates, policies and procedures
Recording all financial transactions during their shift accurately
Ensuring appropriate turnover of accountabilities regarding financial transactions and documents during their shift to the incoming staff member
Preparing and delivering forms and reports in a timely and accurate manner

Qualifications

Diploma/ Degree in Customer Service or any related field
Highly trainable in sports betting products and procedures
Proficiency in MS Office applications, internet and email
Strong numeracy and organisational skills
Excellent communication, problem solving and interpersonal skills

October 23, 2024
Sales Consultant

Reporting to the Manager, Fleet & Dealer Sales the Sales Consultant will be responsible for the achievement of fleet sales targets to ensure the fleet sales department achieves the set targets.
Principal Accountabilities:

Conducting regular field visits to prospect and generate sales
Preparing quotations to ensure customer requests are responded to in a timely manner
Following up on new leads and referrals resulting from showroom, field activity and promotions to enhance the achievement of sales targets
Updating customers on the sales order progress to manage customer expectations for minimal customer complaints
Ensuring that all invoices and other payment documents are processed within the agreed timelines
Responding and resolving customer queries in a timely manner to ensure customer satisfaction and retention
Preparing accurate reports on prospects to assist in market planning and penetration
Participating in promotional activities to market company’s products and services
Coordinating customer training to increase customer service delivery

Qualifications:

Bachelor’s Degree in Business, Engineering or other relevant field
3 years’ working experience in the automotive industry in a similar role
Proficient in Microsoft Office applications/computer literacy
Driving Skills
Product knowledge i.e. vehicle specifications, basic mechanical knowledge
Excellent report writing, presentation, communication and problem-solving skills

October 23, 2024
Business Intelligence Analyst

Reporting to the Products Manager, the Business Intelligence Analyst will be mandated with supporting management and customer decision making by inspecting, cleansing, transforming, and modelling data with the goal of discovering useful information, suggesting conclusions, and developing reports and presentations.
Responsibilities

Ensuring that the commercial teams have accurate information on their performance against set targets and allowing them engage with customers on a daily basis
Preparing and taking ownership for the quality and accuracy of commercial management reports and board papers
Working with key departments and teams in ensuring service expectations are in line with customer needs by monitoring performance against SLAs for the switch and response on social media platforms
Developing communication material to inform customers, stakeholders and the public on switch performance and activities
Compiling Revenue, volume and customer acquisition Performance statistics and reporting on them against targets
Working with key department in tracking deployment of new solutions within the channel and troubleshooting on any challenge that may arise by acting as liaison to technical and operations team
Preparing change requests within the Switch processes in relation to customer requirements
Identifying and tracking customer complaints and implementing customer satisfaction monitoring and Evaluation process

Qualifications

Bachelors’ Degree in Business, Commerce, Actuarial or any Related fields
At least 2 Years’ experience in the payment industry or Financial Services Industry
Must have at least 1 years’ experience in digital payments
Experience in data analysis and Business Intelligence
Experience in developing product positioning and messaging, communications, launching new products, and developing and executing go-to-market strategies
Knowledge of banking or financial Systems and payment systems
Knowledge of business aspects of payment Schemes
Analytical skills

October 23, 2024
IPSL IT Operations Support

Job Description
Reporting to the IT Operations Supervisor and to the CIO respectively, this position will be responsible for providing operational implementation, management and support for all services provided to clients 24/7 and ensuring SLA’s are met and client satisfaction is guaranteed.
Principal Accountabilities:

Operating as per laid down operational processes: Start of Day, End of Day, Command Execution, activating jobs, etc.
Monitoring of all services, including IT networks, as per the laid down thresholds and standards defined in the application standards for abnormalities and out of line occurrences to ensure the products perform to the SLA’s for both the production and DRP site
Logging of incidents in an accurate and informative manner as and when they occur
Escalating and reporting of out of line situations to the Operations Supervisor or Chief Information Officer
Communicating and assisting bank customer counterparts relating to operational problems and queries
Performing management functions in accordance with the paid down parameters relating to backup, bank output and processing
Participating in Disaster Recovery and Business Resumption Planning activities under the direction of the Chief Information Officer
Strictly adhering to all security protocols, both physical and technical

Qualifications, Experience and Knowledge

Degree in IT/Engineering/Computer Science or related field
ITIL V3 Certified is an added advantage
At least 3 years’ experience as IT Helpdesk Support in a complex and busy working environment. Experience in the Financial Industry is an added advantage.
Knowledge of IT infrastructure and operations
Experience in managing Incidents/Problem/ Change is required.
Experience in managing Preventive Maintenance Calendar is a plus
Experience with Tieto Card management suite is an added advantage
Ability to plan and schedule IT operations
Must be prepared to work in a shift environment

October 23, 2024
Sales Agent

Job Description
Principal Accountabilities

Selling development property for clients on commission basis
Understanding property development listings to become familiar with properties for sale
Accompanying prospects to property sites, quotes purchase price, describing features and discussing conditions of sale or terms of lease
Managing booking process with entails filling a reservation form and collecting clients’ deposits
Liaising between buyer and seller lawyers to get sale agreement signed
Managing any buyer queries during the development construction period

Key Qualifications and Experience

Degree/Diploma or a certificate in related course.
At least 1 – 2 years’ experience
Experienced marketers in Real Estate will be an added advantage
Have strong communication skills and negotiating skills
Ability to work under minimum supervision
Someone who can demonstrate high levels of integrity, honesty
Ability to enhance teamwork

October 23, 2024
Financial Consultants Software Consultants

Our client in the IT industry is searching for a highly motivated and self-driven candidates to fill in the following positions in their Nairobi Office;
The Financial Consultant will be responsible for implementing and training clients on the Software solutions and providing ongoing technical support. The job holder should be capable of demonstrating hands on knowledge in information systems with skills in databases and operating systems.
Responsibilities

Providing consultancy and support for company’s financial solutions
Maintaining good corporate relations through effective customer care and publicity of company products to achieve client satisfaction
Carrying out duties assigned and maintain progress reports on ongoing assignments or projects
Undertaking implementation and execution of projects
Adding value to customers through the provision of solutions that can improve operations at their site
Communicating and assisting clients relating to operational problems and queries
Logging of incidents in an accurate and informative manner as and when they occur
Escalating and reporting of out of line situations to the relevant supervisor
Evaluating and rating each project
Training both internal and external customers

Qualifications

A minimum of a degree in IT, Computer Science or a relevant field
2 years’ experience in software support
Formal training in accountancy would be an added advantage (CPA IV or ACCA IV)
Strong communication, organizational, training and facilitation skills and should be willing to travel

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October 23, 2024
Financial Consultant IT Software Consultant

Our client in the IT industry is searching for a highly motivated and self-driven candidates to fill in the following positions in their Nairobi Office;
The Financial Consultant will be responsible for implementing and training clients on the Software solutions and providing ongoing technical support. The job holder should be capable of demonstrating hands on knowledge in information systems with skills in databases and operating systems.
Principal Accountabilities:

Providing consultancy and support for company’s financial solutions
Maintaining good corporate relations through effective customer care and publicity of company products to achieve client satisfaction
Carrying out duties assigned and maintain progress reports on ongoing assignments or projects
Undertaking implementation and execution of projects
Adding value to customers through the provision of solutions that can improve operations at their site
Communicating and assisting clients relating to operational problems and queries
Logging of incidents in an accurate and informative manner as and when they occur
Escalating and reporting of out of line situations to the relevant supervisor
Evaluating and rating each project
Training both internal and external customers

Qualifications, Experience and knowledge:

A minimum of a degree in IT, Computer Science or a relevant field
2 years’ experience in software implementation and customer support
Formal training in accountancy would be an added advantage (CPA IV or ACCA IV)
Strong communication, organizational, training and facilitation skills and should be willing to travel

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October 23, 2024
Business Analyst

Reporting to the Products Manager, the Business Analyst will support the Products Manager on the business side of Switch Product which covers both the strategy and operational aspects, liaise with customers to endure that their expectations are met and grow switch revenues according to budget and the business plan.
Responsibilities

Developing communication material to inform customers, stakeholders and the public onswitch performance and activities
Suggesting new product innovations to drive value to customers, and stakeholders
Working with the Operations and Development Teams to ensure service expectationsare in line with customer needs
Assisting the Products Manager in developing and implementing product strategy, planning for related products, value-added services and in new customer take-on including contract completion
Gathering switch performance statistics on Operations and Service levels
Compiling revenue performance statistics and reporting on them against targets
Maintaining the Product Manual and Pricing Book up to date
Liaising and co-ordinating internal support areas to deliver on the product plan
Developing customer requirements, specifications and Implementing the customer satisfaction monitoring and evaluation system
Preparing change requests within the switch processes in relation to customer

Requirement

MBA in Marketing will be an added advantage
Minimum of 3 years of experience in a similar position
Proven ability to think strategically and an analytical mind
Advanced level of problem solving and resolution skills
Understanding of product delivery requirements
A commitment to quality and thorough approach to work
Effective verbal and written communicator
Statistical reporting and presentation skills

October 23, 2024