Jobs Kenya

Company Address: Address 3rd Floor, Liaison House, State House Avenue, Nairobi, Kenya

  • Call Centre Supervisor

    Call Centre Supervisor

    The Call Centre Supervisor will be tasked with managing and building strong client relationship management and integration with other business unit leads across the company for efficient services delivery to clients. This position will also be responsible for overall day-to-day management of Call Centre Team while closely collaborating on a day to day with all aspects of the business. 
    RESPONSIBILITIES

    Take ownership of clients issues and follow the issues through to timely resolution
    Develop Call Centre procedures, policies and standards to be adhered to by call centre team
    Ensure all clients’ calls and queries are addressed within the Service level Agreement (SLA) time.
    Implement client’s calls ticketing system and ensure closure of all tickets within the SLA time.
    Provide update and daily report to client matters committee on levels of customer satisfaction and recurrent issues.
    Interact with clients and build relationships with them while ensuring their needs are being met.
    Ensure that high standards of Client Service are maintained throughout service levels
    Oversee a team of call centre assistants and ensure they are providing an exceptional client experience
    Mastermind creative ways to deliver an exceptional client experience
    Develop and oversee the implementation of call centre services protocols.
    Resolve complex client problems or disputes in a professional manner
    Coach and support team members in meeting departmental goals.
    Review client’s complaints and resolution
    Any other duties as shall be assigned from time to time

    REQUIREMENTS

    Business awareness
    Strong analytical skills and problem solving skills
    Excellent planning skills
    High personal standards and goal oriented
    Excellent interpersonal skills
    Excellent and effective communications skills, both orally and in writing
    Strong coaching skills
    Strong sense of responsibility and urgency.
    Ability to work well with minimum supervision.
    Show world class client service skills on phone, email and verbally.
    Strong leadership and mentorship skills
    At least 2 years experience in a call center, preferably with a 1 year experience in a supervisory capacity
    Must have achieved at least a B+ or equivalent in high school
    An undergraduate degree with a minimum 2nd Class, Upper Division

    LEARNING OPPORTUNITIES
    Company operations and products and services, Clients services and management

    Apply via :

    n.com

  • Junior UX Designer

    Junior UX Designer

    We are looking for a Junior UX Designer to support our software design and development team in production of interaction design and information architecture deliverables (flow diagrams, wireframes, prototypes, etc.). You will take part in brainstorming, ideation, and sketching activities throughout projects as well as planning and conducting user research and testing.
    To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.
    Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us improve our applications.
    We provide workspace, fast internet, MacBook, books, and online resources to help you achieve your set deliverables while building on your skills.
    RESPONSIBILITIES

    Work with the UI and Service Designers to optimise products and services for a range of client touch points
    Conduct user research and usability testing to ensure all designs meet client and user requirements
    Analyse all research and feedback to gain user insight – and incorporate this feedback into new designs
    Assist in the production of wireframes, prototypes, concept sketches, interaction designs and user flows using key tools such as XD, Sketch, Balsamiq and InVision
    Help to create clean and simple user-centred designs
    Work with developers and designers to build user-friendly web and mobile apps
    Assist the Design lead in creating design rationale and specifications
    Any other duties as may be prescribed from time to time

    REQUIREMENTS

    Passion for entering the world of UX design of web and mobile applications
    Quick-learning, self-motivated and proactive attitude
    Ability to accurately complete detail-oriented work both independently and with others
    Stay up to date with new web and mobile design trends and technologies
    Good written and verbal communication skills
    At least one year experience of UX design in production environments
    Experience with design and research tools (Good working knowledge of Adobe Creative Suite, UXPin, Sketch, Balsamiq, and InVision)
    Understanding of user-centered design principles and practices
    Proficient in wire-framing and comfortable producing concept sketches and user flows
    Good working knowledge of HTML and CSS is an added advantage
    Diploma or Bachelors Degree in a Design/Computer Science related field
    Portfolio of design projects
    Ability to do UI design is an added advantage

    Apply via :

    n.com

  • Front Office Agent – Cysuites Apartment Hotel

    Front Office Agent – Cysuites Apartment Hotel

    We are looking for hotel Front Desk Agents to serve as our guests first point of contact and manage all aspects of their stay in the hotel.
    RESPONSIBILITIES

    Welcoming Guest, registering the guest, Check in process orienting the guest through the apartment and Check out process.
    Organizing airport pick up and drop off services, showing the guest around the property, Carrying luggage to and from the room.
    Answering incoming calls, Directing calls to guest room, to suppliers and other departments through switchboard, Guest wake up call services, receiving and giving messages to guest, departments or individual
    Counter checking guest accounts, confirming room status, running night audit, preparing reports and sending to respective department/Parties.
    Participate in room inventory for expected arrival rooms and inspection during the departure.
    Respond to guest reviews where needed. Receive guest feedback, attend to guest complains and ensure guest satisfactions are met and exceeded.
    Computes all guest billings, accurately post charges to guest rooms and house accounts
    Handling pool and gym clients.
    Assists in pre-registration and blocking of rooms for reservations.
    Use proper mail, package, and message handling procedures and record
    Communicate services and amenities of the hotel to guests.
    Any other duty that maybe assigned from time to time

    REQUIREMENTS

    Diploma/Certificate in Front Office or any other related course from a reputable institution
    A minimum of 1+ proven experience as a front desk agent in a 3* to 5* hospitality establishment
    Personable when dealing with guests
    Professional phone demeanor
    Excellent customer service skills
    Must be flexible to cover all shifts ( both day and night shifts)
    Strong attention to detail
    Ability to multitask
    Familiarity with IDS PMS software is preferred but not a must

    Apply via :

    n.com

  • Call Centre Representative Call Centre Supervisor Digital Marketing Interns

    Call Centre Representative Call Centre Supervisor Digital Marketing Interns

    Reporting to the call center supervisor, the call centre representative will be tasked with managing incoming calls from clients, troubleshooting problems, providing information and maintaining logs in the database.
    RESPONSIBILITIES

    To offer high quality customer experience to all customers
    To manage and resolve customer concerns and queries
    To identify and escalate priority issues and where necessary, follow up customer concerns
    To document all customer interaction information according to standard operating procedures
    To ensure accurate and timely filing of all presented customer documentation
    To maintain and improve quality results by adhering to standards and guidelines
    Any other duties as shall be assigned from time to time

    REQUIREMENTS

    Diploma in any business related field
    Excellent written and verbal communication skills
    A team player with strong work ethic
    Great service attitude towards customer satisfaction
    Demonstrate the ability to handle pressure and performs duties well to completion
    Ability to learn quickly and manage workload in a demanding environment
    Prior experience as a call centre representative will be an added advantage

    LEARNING OPPORTUNITIES
    Gives you the unique opportunity to learn and lead a team in a fast paced investment management environment with a young, dynamic and creative workforce who have a global business exposure.

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    Use the link(s) below to apply on company website.  

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  • Procurement Internship General Maintenance Assistant (Night Shift) – CySuites

    Procurement Internship General Maintenance Assistant (Night Shift) – CySuites

    We are seeking a detail-oriented, thorough, and organized procurement intern to oversee purchases and develop new contracts. In this position, you will play a key role in procuring high-quality and cost-efficient supplies for our organization. You will follow procurement procedures, maintain an updated list of current and incoming inventory, and be responsible for approving purchases.
    RESPONSIBILITIES

    Estimate and establish cost parameters and budgets for purchases
    Create and maintain good relationships with vendors/suppliers
    Make professional decisions in a fast-paced environment
    Maintain records of purchases, pricing, and other important data
    Review and analyze all vendors/suppliers, supply, and price options
    Develop plans for purchasing equipment, services, and supplies
    Negotiate the best deal for pricing and supply contracts
    Ensure that the products and supplies are high quality
    Maintain and update a list of suppliers and their qualifications, delivery times, and potential future development
    Work with team members and procurement manager to complete duties as needed
    Acting as a liaison between the project team and Administration/Finance Unit or any other support support department
    Contract Management
    Any other duties as maybe assigned from time to time

    REQUIREMENTS

    An undergraduate with a minimum qualification of a B+ in Kenya Certificate of Secondary Education (KCSE) or equivalent
    A graduate level student with a minimum of Second Class Upper Bachelor’s Degree from a reputable University (Business & Procurement related courses).
    Solid knowledge and understanding of procurement processes, policy, and systems
    Ability to analyze problems and strategize for better solutions
    Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
    Ability to negotiate, establish, and administer contracts
    Excellent verbal and written communication skills
    Ability to multitask, prioritize, and manage time efficiently
    Accurate and precise attention to detail
    Ability to work well with management and staff at all levels
    Goal-oriented, organized team player

    LEARNING OPPORTUNITIES
    The position will afford the individual a unique opportunity to participate in both a strong incentive structure and a clear path to a fulfilling career in Procurement and supply chain management

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Real Estate Sales & Collections Analyst

    Real Estate Sales & Collections Analyst

    Real estate investments are made through our development affiliate, Cytonn Real Estate, where we currently have over Kshs. 82 billion (USD 820 mn) of projects under mandate across ten projects. In private equity, we invest in banking, FinTech, and hospitality.
    To manage its rapid growth, the company is looking for a dynamic and hardworking individual with strong quantitative skills, excellent people skills and exceptional admin skills to coordinate the entire real estate sales process from reservation to registration, coordinate with respective law firms on various sales documents,keep clients abreast of the status of Real Estate developments. 
    Responsibilities

    Coordinate the entire real estate sales process from reservation to registration
    Collection of receivables from clients
    Review and approve reservations, letters of offer, agreements for sale, and lease registration documents
    Coordinate with respective law firms on the various sales documents
    Proactively drive the sales process from reservation to closure
    Negotiate payment plans and restructure agreements
    Cash flow projections of project payables and receivables
    Proactively keep clients abreast of the status of the real estate developments
    Handle escalated client queries
    Own and enforce compliance with real estate sales policies and processes
    Ensure meticulous documentation and record keeping
    Coordinate real estate sales process improvement and automation initiatives
    Any other duties as shall be assigned from time to time

    Requirements

    CPA (K) and/or ACCA
    KCSE B+ and above or equivalent
    Three (3) years working experience in a busy Finance environment
    Second upper and above in Degree in accounting, finance or related degree
    Exceptional admin skills
    Excellent people skills
    Strong quantitative skills
    Ability to learn and to train team members
    Ability to easily to adapt to dynamic, complex and rapidly changing finance environment
    Strict deadlines conscious with minimum supervision
    Strong verbal and written communication skills
    A proven track record in management and implementation of successful growth initiatives.
    Team player with ability to comfortably relate with cross cultural teams

    Apply via :

    n.com

  • Pool & Gym Attendant – Cysuites Apartment Hotel

    Pool & Gym Attendant – Cysuites Apartment Hotel

    The hotel has fitness facilities to help you keep up with your fitness regime while staying with us.
    The pool & gym attendant will be serving the needs of the business and guests by effective service delivery in the pool and gym area to ensure guest satisfaction and safety. The key duties and responsibilities will be to work with colleagues in all departments to ensure efficient operation and timely service at the pool  and gym area in line with the best service standards.
    RESPONSIBILITIES

    Greet all guests upon arrival at the pool and the gym, issue and collect towels while returning them to the laundry.
    Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
    Ensure swimming pools and the complete gym area is clean at any times and report any maintenance issues to maintenance department
    Responsible for maintaining cleanliness of gym and also pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs
    Observes and patrols pool and gym areas and also enforces safety regulations.
    Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
    Identify and report defects throughout the pool and gym area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
    Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
    Maintaining the pool including treating, cleaning, brushing and any other necessary pool maintenance
    Assist customers in safe exercising and proper body alignment.
    Ensure that fitness equipment and tools are maintained in safe and good working conditions.
    Conduct fitness classes to meet the physical abilities and interest of customers.
    Report to management in need of fitness equipment maintenance and repair works.
    Deliver consistent guests service while exceeding guests expectations and providing all other supporting services.
    Any other duties as shall be assigned from time to time

    REQUIREMENTS

    At least 1 year’s work experience in a similar position
    Must have a life guard certificate
    A certificate in physical fitness/physical Education is an added advantage
    First Aid training
    Have undergone a Fire, Life and Safety Training
    Flexibility to work various shifts including evenings and weekend
    Excellent Hospitality Skills
    Must be ethical and uphold the highest degree of integrity.

    Apply via :

    n.com

  • Project Management Internship Product Development Interns

    Project Management Internship Product Development Interns

    Cytonn Investments is an alternative investment manager, with real estate development capability, and a primary focus on private equity and real estate investments in the high growth Kenyan Region. Cytonn has a unique strategy of coupling two compelling demand areas – the lack of high yielding investment products due to the large banking spread, and the lack of institutional grade real estate; by providing high yielding instruments to attract funding from investors, and we deploy that funding to investment grade, well planned and comprehensive real estate developments that are largely pre-sold. With offices in Nairobi, Nakuru, Nyeri and Kisumu – Kenya and Washington, DC – USA, we are primarily focused on offering alternative investment solutions to global and local institutional investors, individual high net-worth investors, and diaspora investors interested in the East-African region.
    Real estate investments are made through our development affiliate, Cytonn Real Estate, where we currently have over Kshs. 82 billion (USD 820 mn) of projects under mandate across ten projects. In private equity, we invest in banking, education, and hospitality. Our financial services investments in Sub Saharan Africa are made through our Cytonn Africa Financial Fund (CAFF). Investments in education and hospitality are made through Cytonn Education Services and Cytonn Hospitality, respectively.
    We are seeking highly motivated, self-driven, team players to participate in an intense 12 weeks training and analyst work in the Project Management sector. The position will afford successful individuals a unique opportunity to participate in the Cytonn Young Leaders Program.
    Responsibilities

    Work in collaboration with real estate research team and the investment team to conduct investment opportunity analysis on potential deals in their respective sectors of specialization
    Work in collaboration with the project finance team to analyse and do financial appraisal for these opportunities
    Market segmentation and demand-supply analysis for the real estate projects
    Preparation of all project budgets, cash flow forecasts and detailed financial models
    Monitor the progress of projects
    Administration and supervision of projects
    Updating of the project progress, cash flow and returns
    Develop weekly progress reporting on assigned projects
    Any other duties as shall be assigned from time to time

    Requirements

    Must have achieved at least a Minimum B+ Grade in high school
    A Bachelors Undergraduate Degree; Second Class Honours (upper division)
    Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)
    Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
    Excellent communication and relationship building skills
    Ability to carry out assigned tasks to completion with minimal supervision
    Keen organization and problem solving skills, which support and enable sound decision making
    Adept knowledge in project management

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior Operations Manager – Cysuites Apartment Hotel Chef de partie – Cysuites Apartment Hotel Cook – Cysuites Apartment Hotel

    Senior Operations Manager – Cysuites Apartment Hotel Chef de partie – Cysuites Apartment Hotel Cook – Cysuites Apartment Hotel

    The Senior Operations Manager is responsible for providing overall leadership & support to Cysuites Apartment Hotel team, ensuring optimal efficiency of hotel operations.
    Responsibilities

    Fully responsible for all aspects of all departments.
    Support and work with all Head of Departments in all aspects of running this hotel
    Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licencing requirements.
    Conduct regular operations team meetings to discuss operational matters, sales targets, guest experience feedback, restaurant feedback and any staff issues.
    Closely monitor departmental overheads/ expenditures and keep them within allowable cost margins.
    In collaboration with the respective head of department, inspect store inventory and ensure stocks are in adequate levels and of acceptable quality.
    Work with the purchasing officer to establish a vendor’s database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations.
    With the respective head of department, implement departmental SOPs and monitor the same on routine operational spot checks.
    Conduct routine inspection of premises to ensure cleanliness, ambience, service readiness and proper staff grooming.
    Facilitate interdepartmental coordination to ensure smooth operations at all times.
    Continuously develop human capital by providing mentorship and coaching to head of departments and support staff.
    Be available on call 24 hours a day to resolve any urgent problems on emergencies.
    Offer guidance on hotel marketing and assist on sales leads and conversion into guaranteed business.
    Set-up, reassess all monthly departmental/ staff sales targets.
    Review and analyse hotel operations to identify inefficiencies and areas of improvement.
    Oversee all hotel projects and liase with contractors for their timely completion.
    Prepare required financial reports, budgets and revenue forecasts.
    Prepare, circulate and present customized reports to the HODs and Board of Directors.
    Provide prompt and consistent feedback to the Board on the entire scope of hotel operations
    Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
    Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
    Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
    In conjunction with the head Chef, to ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks
    To ensure that company and statutory hygiene standards are maintained in all areas
    Ensure compliance to government statutory requirements
    Assessing and reviewing customer satisfaction and service recovery process.
    Any other duties as shall be assigned from time to time

    Requirements

    Degree or Diploma in Hospitality Management or any other related field.
    Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager
    Computer literacy and proficiency in use of the Hotel Information Management Systems and Revenue Management Systems desired.
    Excellent revenue management skills with experience of budgets, P&L’s and forecasting.
    Must have exceptional communication skills.
    Must have excellent customer relations and people management skills.
    Must be able to work well under pressure and under minimum supervision.
    Must have conflict resolution skills to keep guests happy and to help guarantee their continued patronage

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior Operations Manager – Cysuites Apartment Hotel

    Senior Operations Manager – Cysuites Apartment Hotel

    The Senior Operations Manager is responsible for providing overall leadership & support to Cysuites Apartment Hotel team, ensuring optimal efficiency of hotel operations.
    RESPONSIBILITIES

    Fully responsible for all aspects of all departments.
    Support and work with all Head of Departments in all aspects of running this hotel
    Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licencing requirements.
    Conduct regular operations team meetings to discuss operational matters, sales targets, guest experience feedback, restaurant feedback and any staff issues.
    Closely monitor departmental overheads/ expenditures and keep them within allowable cost margins.
    In collaboration with the respective head of department, inspect store inventory and ensure stocks are in adequate levels and of acceptable quality.
    Work with the purchasing officer to establish a vendor’s database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations.
    With the respective head of department, implement departmental SOPs and monitor the same on routine operational spot checks.
    Conduct routine inspection of premises to ensure cleanliness, ambience, service readiness and proper staff grooming.
    Facilitate interdepartmental coordination to ensure smooth operations at all times.
    Continuously develop human capital by providing mentorship and coaching to head of departments and support staff.
    Be available on call 24 hours a day to resolve any urgent problems on emergencies.
    Offer guidance on hotel marketing and assist on sales leads and conversion into guaranteed business.
    Set-up, reassess all monthly departmental/ staff sales targets.
    Review and analyse hotel operations to identify inefficiencies and areas of improvement.
    Oversee all hotel projects and liase with contractors for their timely completion.
    Prepare required financial reports, budgets and revenue forecasts.
    Prepare, circulate and present customized reports to the HODs and Board of Directors.
    Provide prompt and consistent feedback to the Board on the entire scope of hotel operations
    Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
    Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
    Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
    In conjunction with the head Chef, to ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks
    To ensure that company and statutory hygiene standards are maintained in all areas
    Ensure compliance to government statutory requirements
    Assessing and reviewing customer satisfaction and service recovery process.
    Any other duties as shall be assigned from time to time

    REQUIREMENTS

    Degree or Diploma in Hospitality Management or any other related field.
    Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager
    Computer literacy and proficiency in use of the Hotel Information Management Systems and Revenue Management Systems desired.
    Excellent revenue management skills with experience of budgets, P&L’s and forecasting.
    Must have exceptional communication skills.
    Must have excellent customer relations and people management skills.
    Must be able to work well under pressure and under minimum supervision.
    Must have conflict resolution skills to keep guests happy and to help guarantee their continued patronage

    Apply via :

    n.com