Jobs Kenya

Company Address: Address 1st floor, Avenue Plaza, Nyali – Mombasa, Kenya

  • Analyst / IT Administrator

    Analyst / IT Administrator

    Major responsibilities will include:

    Maintaining and optimizing current reporting system based on Excel/Power BI,
    Developing new analytical reports using Excel/Power BI,
    Extracting data from a corporate database on a daily basis,
    Creating and providing the management team with different types of performance reports,
    As part of the team, providing office support in respect of setting-up, maintenance and trouble-shooting of office hardware and software, as well as the network.

    Requirements:

    Bachelor Degree in ICT or related studies,
    Minimum 2 years experience in office support and analytics,
    Proficiency in Excel (formulas, VBA, Pivot tables),
    Experience analyzing large databases,
    Knowledge of SQL will be considered as advantage,
    Fluent English and Kiswahili in verbal and writing.

    We are offering:

    Dynamic, challenging, performance focused environment,
    Multicultural, supportive and friendly team,
    Competitive salary,
    Modern office in green area of Mombasa,
    Yoga classes, team-building events and other benefits associated with the position.

  • Recovery Officer (Asset Finance)

    Recovery Officer (Asset Finance)

    Major responsibilities will include:

    Monitoring and controlling of assigned Asset Finance Portfolio (boda-boda’s and tuk-tuk’s) using Company software.
    In cooperation with other members of Asset Finance Recovery, identifying overdue clients who have failed to comply with the contractual payment schedule, and where the telephone follow-up deemed not effective.
    In cooperation with other members of Asset Finance Recovery, prioritizing the collection assignments in accordance with Watu Credit collection policy.
    Proposing the best client handling and debt collection strategy to the Recovery team and the Head of Asset Finance Recovery.
    While in the field, identifying and applying most efficient communication tactic persuading the client to close his overdue and return to payment compliance, or repossessing collateral in case all previous communicational attempts have failed.
    Other related duties in connection with handling of collateral in Asset Finance.

    Requirements:
    NB! Practical skills to ride a motorbike are essential for this position.

    Motorbike driver’s license.
    Good knowledge of Nairobi area and surroundings.
    Bachelor Degree in Business Administration or related field.
    Excellent analytical skills.
    Highest degree of dependability and commitment. Readiness to work irregular hours.
    Fluent English and Kiswahili in verbal and writing.
    Previous experience in Debt Recovery will be considered as advantage.

  • Customer Service Manager

    Customer Service Manager

    Are you a guru when it comes to customer relationship management? Are you a natural problem solver? Do you have amazing communication skills? Watu Credit is hiring!
    About the Role
    The Customer Service Manager will take the lead in managing customer relationships. This will be through redesigning customer service and customer experience strategies to ensure Watu Credit’s customer service is top notch. This position will be based in Mombasa.
    Detailed Responsibilities

    Strategy

    Develop and implement customer service policies and procedures by setting up the necessary systems and processes
    Identify and implement strategies to improve quality of service, productivity and profitability
    Define and communicate customer service standards
    Creation of customer retention and loyalty program
    Liaise with company management to support and implement growth strategies
    Coordinate and manage customer service projects and initiatives
    Ensure budget requirements are met
    Identify and address staff training and coaching needs
    Provide overall customer service leadership

    Operations

    Oversee the achievement and maintenance of agreed customer service levels and standards. This will be done through administering customer surveys and mystery shopping
    Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    Direct the daily operations of the customer service team
    Ensure the necessary resources and tools are available for quality customer service delivery
    Review, track and resolve customer complaints
    Handle complex and escalated customer service issues
    Monitor accuracy of reporting and database information
    Analyze relevant data to determine customer service outputs
    Evaluate and performance manage staff

    Desired Candidate Profile
    Does This Sound Like You?

    You have a Bachelor degree in Business Administration or similar
    You have 4 – 10 years experience in a similar position
    Management experience in “institutional” Customer Care in an international company, ideally with experience in same function outside Kenya or multinationals based in Kenya is highly desirable
    You have in-depth knowledge of customer service principles and practices as well as customer service software, databases and CRM tools
    You are conversant with current relevant technology trends and applications
    You have experience in the use and management of social media platforms
    You have experience with customer surveys / monitoring and evaluation (measuring service performance)
    You have a strong, service-oriented personality
    You have an engaging and motivating management style
    You are flexible when it comes to traveling around Kenya to conduct systematic appraisals and trainings
    Fluency in both English and Kiswahili is required

  • Asset Finance Officer Sales

    Asset Finance Officer Sales

    Job description
    The Asset Finance Officer-Sales is primarily responsible for the sales of the products at the specific location(s) as directed by the Management. The Officer will be responsible for all Asset Finance onboarding within the framework of the vision, policies and values of Watu Credit Limited.
    Watu Credit is looking for candidates who are flexible for relocation to Central Kenya upon completion of training.
    Responsibilities

    Attracting Clients to Watu Credit Limited Asset Finance products
    Acting as the contact person at nominated sales point(s) for all incoming inquiries from potential and existing Clients in respect to Asset Finance products offered by the Company, and directing queries’ regarding the
    Company’s other products to head-office
    Providing pro-active, accurate, detailed and comprehensive product presentation in respect of Client’s inquiry
    Conducting pre-assessment of Client’s financial position and offering the best suitable product configuration
    Collecting necessary documentation, including but not limited to ID, PIN, photo, asset details; checking for documents authenticity and ensuring scanning quality; submitting all relevant information to the back office for further checking and processing
    Issuing appropriate Loan Agreement, ensuring data entry accuracy and correctness and making sure that all essential conditions of Loan Agreement such as (but not limited to) duration, payment schedules, due amount, as well as legally binding consequences in case of breach of Terms and Conditions of this Agreement are fully explained to the Client and accepted by the Client
    Advancing on customer support by conducting preventive and follow-up calls and reminders to clients to ensure adherence to payment schedules
    Keeping Department Manager informed by submitting activity reports and performance analysis in accordance with Company reporting procedures
    Ensuring that all sales and marketing activities operate cost-effectively, consistently and ethically within the given mandate and within the mission and values of Watu Credit Limited

    Does this sound like you?

    Ambitious and energetic sales professional
    Bachelor degree in Business Administration, Marketing or related field
    Previous experience in Sales/Customer-Management/Micro-finance for at least 2 years
    Excellent communication and interpersonal skills
    Ability to adapt quickly and work independently
    Proficiency in MS Word and MS Excel
    Fluent English and Kiswahili in verbal and writing
    Interest and experience in motorbikes / boda-boda industry will be considered an advantage

  • Portfolio Quality Officer (Debt Collector – Calling Section)

    Portfolio Quality Officer (Debt Collector – Calling Section)

    Job Description

    To manage the rapid growth, we are looking for dynamic and hardworking individual to join our Headquarters in Mombasa as Portfolio Quality Officer (Debt Collector – Calling section).
    RESPONSIBILITIES

    Monitoring and payment control of assigned portfolio of clients using Company software.
    Ensuring clients’ adherence to payment schedules through pro-active follow up calls and reminders.
    In case of clients overdue, identifying and implementing the most efficient debt recovery methods and techniques.
    Following up on phone calls with overdue clients to ensure debtor’s accounts are up to date.
    Maintaining records about clients’ financial status, reporting daily to the management.
    Developing and strengthening clients relationships, regularly updating clients on Company policies and new products, providing tailor-made financial solutions through the range of products offered by the Company.
    Providing training and sharing knowledge with Interns/Trainees employed by the Company.
    Any other duty as may be assigned by the management.

    QUALIFICATIONS

    Diploma/Degree in Accounting, Finance, Business Administration or related studies.
    Previous experience in Debt Collection (for those with no experience, Internship/training will be provided).
    Excellent communication skills.
    Strong analytical power & problem solving.
    Ability to adapt quickly and work independently.
    Good PC skills.
    Fluent English in verbal and writing.

    WE ARE OFFERING
    Dynamic, challenging, performance focused environment.
    Multicultural, supportive and friendly team.
    Competitive salary.
    Modern office in green area of Mombasa.
    Yoga classes, team-building events and other benefits associated with the position.

  • Marketing Officer

    Marketing Officer

    Job Details
    To manage the rapid growth, we are looking for dynamic and hardworking individuals to join our sales team in Kakamega and Bungoma (separate positions) as Marketing Officer:
    Some of the Key Specific Duties include:

    Representing Watu Credit Ltd and implementing the Company’s Marketing plan within the assigned mandate;
    Carrying out the Company’s and /or product marketing and information campaigns as designated by the Management;
    Approaching clients on stages and conducting detailed and comprehensive product presentation, answering questions of potential clients as well as recording name and phone number of clients expressing interest in financing products.
    Participating in road-shows and other events organized by partnered dealership, within the assigned mandate as approved by the Management.
    Following up on potential clients by giving them a reminding phone call and answering any potential questions regarding the product the clients might have, while proactively encouraging the client to make use of company financing services.

    QUALIFICATIONS

    Diploma in Marketing, Business Administration or related field.
    Excellent communication and interpersonal skills.
    Extrovert personality.
    Ability to adapt quickly and work independently.
    Fluent English and Kiswahili in verbal and writing.
    Previous experience in Micro-finance / boda-boda industry is considered as advantage.

    Salary: 30.000 KES per month gross

  • Gps Technician

    Gps Technician

    Job Details
    To be based in different locations Kenya-wide: Bungoma / Kakamega / Bomet and others.
    Some of the Key Specific Duties include:

    Installing, servicing and replacing GPS tracking devices on Company Assets (bikes, tuktuks, cars, etc.);
    Maintaining proper information logs and submitting to assigned supervisor all with GPS tracking device installation connected information – vehicle’s chassis number, plate number, make, model, color, trackers IMEI number, SIM card number, installation date and place. Other information may be requested at any time.
    Contacting client and organizing trackers’ service and/or replacement for the vehicles whose trackers are malfunctioning;
    Delivering the highest level professional service to the Company clients while keeping tracker’s installation and service information strictly confidential;
    Reporting all company related expenses (transport, installation related expenses) in accurate manner.
    Carry out other tasks as requested by the company management.

    Requirements:

    Previous experience installing/handling GPS tracking devices in a similar role
    Unquestioned integrity
    Highest degree of dependability and commitment
    Good IT literacy
    Fluent English and Kswahili in verbal and writing
    License and ability to ride a motorbike will be considered as advantage

    Salary: Ksh 22k Gross/month during probationary period, Ksh 26k after.

  • Operations & Administration Associate

    Operations & Administration Associate

    Job description
    Watu Credit is looking for an Operations & Administration Associate to join their office in Mombasa. They are currently focusing financing loans for clients intending to purchase motorbikes and three wheelers. The logbook serves as collateral for the loan. As the Operations & Administration Associate, you will join the team to play a key role supporting their day to day operations, implementing and improving systems to enhance their effectiveness. Your responsibilities cover all administrative and logistical elements of the team’s operations including log book administration and management.
    Responsibilities:

    Internal Operations Management

    Manage and control overall logbook ownership transfer process ensuring nothing is lost and operations are on track
    Cross-functional cooperation/liaison with the insurance team, customer care department, back office and recovery team
    Conduct regular system audits and control to make sure operations, filing and storing of the logbooks is precise and accurate
    Supervise and work with a team member
    Efficient and timely processing of payments and tracking of all invoices and payments in liaison with the dealerships

    External Operations Management

    Manage relationships with dealers (eg Car & general) and NTSA (National Transport and Safety Authority)
    Manage all communication with dealers and oversee communication with other external parties
    Liaise with NTSA to ensure all logbook ownership is up to date
    Control all asset transfers to the respective parties
    Constantly make follow-ups with the dealerships

    Does this sound like you?

    At least 3-4 years’ experience in Operational support or equivalent administrative background
    Proficient in using Google Sheets, Excel and other office applications
    Strong project management and analytical skills; a demonstrated ability to take primary responsibility for a diverse number of projects and to complete them in a timely manner with limited supervision
    Meticulous with great attention to detail
    Excellent written and oral communication skills
    Exemplary interpersonal skills and ability to collaborate effectively with culturally diverse staff across geographies, functions and levels of the organization
    Bachelor’s degree in Business Administration or related course would be a plus

  • Asset Finance Officer – Sales

    Asset Finance Officer – Sales

    To manage the rapid growth, we are looking for dynamic and hardworking individual to join our sales team in MOMBASA as ASSET FINANCE OFFICER – SALES.
    RESPONSIBILITIES

    Acting as contact person at nominated sales point(s) for all incoming inquiries from potential and existing Clients in respect to Asset Finance products offered by the Company; and directing queries’ regarding the Company’s other products to head-office.
    Providing pro-active, accurate, detailed and comprehensive product presentation in respect of Client’s inquiry.
    Conducting pre-assessment of Client’s financial position and offering best suitable product configuration.
    Collecting necessary documentations, including but not limited to ID, PIN, photo, asset details; checking for documents authenticity and ensuring scanning quality; submitting all relevant information to the back office for further checking and processing.
    Issuing appropriate Loan Agreement, ensuring data entry accuracy and correctness and making sure that all essential conditions of Loan Agreement such as (but not limited to) duration, payment schedules, due amount, as well as legally binding consequences in case of breach of Terms and Conditions of this Agreement are fully explained to the Client and accepted by the Client.
    Keeping Department Manager informed by submitting activity reports and performance analysis in accordance with Company reporting procedures.
    Ensuring that all sales and marketing activities operate cost effectively, consistently and ethically within the given mandate and within the mission and values of Watu Credit Limited.
    Any other duty as maybe assigned by the Management.

    QUALIFICATIONS

    Bachelor degree in Business Administration, Marketing or related field.
    Previous experience in Sales/Customer-Management/Micro-finance for at least 2 years.
    Excellent communication and interpersonal skills.
    Ability to adapt quickly and work independently.
    Proficiency in MS Word and MS Excel.
    Fluent English and Kiswahili in verbal and writing.
    Interest and experience in motorbikes / boda-boda industry will be considered as advantage.

  • Intern Portfolio Quality Officer

    Intern Portfolio Quality Officer

    Watu Credit is a dynamic fast growing non-bank finance company that harnesses technology to offer both secured and unsecured lending primarily via mobile services. Headquartered in Mombasa, Watu Credit aims to become the leading East African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner. The Company commenced its business operations in July 2015 with the clear vision to be the best in class provider for short and medium term loan products tailored to the exact needs of target customers and delivered through mobile technology.
    We believe that our future success is primarily based on acquiring and training the most talented, motivated and capable graduates. To manage the rapid growth, we are looking for dynamic and hardworking individuals to join our Headquarters in Mombasa as Intern Portfolio Quality Officer.
    Under Watu Graduates Program, the successful candidates will undergo a rigorous 3 months training, aimed at equipping them with practical and competitive skills in the area of asset finance and asset portfolio management. The candidates will be exposed to challenging yet fulfilling tasks with an emphasis on critical thinking, analyzing, customer handling and problem solving, helping them to acquire necessary knowledge needed for their further career growth within the Company. Trainees with outstanding performance will be granted with direct promotion ahead of the schedule.
    RESPONSIBILITIES

    Learning to use company software for handling customer records and asset portfolios.
    Learning on asset portfolio performance, monitoring tools, key indicators and controls.
    Recording, verification and validation of customer’s details and status update.
    Learning on organization, management and implementation of the most suitable debt recovery method and techniques.
    Assisting Portfolio Quality Officers in Following up on phone calls with clients to ensure debtor’s accounts are up to date.
    Advancing on customer relationship management, updating customers on the company policies, new products and any other information required.
    Any other duty assigned by the line manager within the framework of Graduate program.

    QUALIFICATIONS

    Recent Graduate in Accounting, Finance or Business Administration.
    Excellent communication skills.
    Strong analytical power & problem solving.
    Ability to adapt quickly.
    Good PC skills.
    Fluent English in verbal and writing.

    Remuneration
    Stipend of KES 10.000/month is provided throughout the period of internship.