Jobs Kenya

Company Address: Address 1st floor, Avenue Plaza, Nyali – Mombasa, Kenya

  • GPS Tracker Technician

    GPS Tracker Technician

    Job Description

    Installing, servicing and replacing GPS tracking devices on Company Assets (bikes, tuktuks, cars, etc.);
    Maintaining proper information logs and submitting to assigned supervisor all with GPS tracking device installation connected information – vehicle’s chassis number, plate number, make, model, color, trackers IMEI number, SIM card number, installation date and place. Other information may be requested at any time.
    Contacting client and organizing trackers’ service and/or replacement for the vehicles whose trackers are malfunctioning;
    Delivering the highest-level professional service to the Company clients while keeping tracker’s installation and service information strictly confidential;
    Reporting all company related expenses (transport, installation related expenses) in accurate manner.

    Knowledge, Skills and Experience Required:

    A Diploma from a recognized institution in Electronics/Electrical Engineering or IT related field.
    Minimum 1-year experience in a similar field.
    A professional qualification is an added advantage.
    Computer literate.

    Performance Standards:

    Ensure that all client’s details are well captured and reflect the true picture of the client.
    Ensure that all information log and all other relevant information is well captured during the installation of the GPS tracking device.
    Ensure proper maintenance of the GPS tracking devices including replacements.
    Maintaining a record of all installations, replacement and recoveries done and provide a report as and when needed.
    Achieve the set targets in line with the KPIs.

  • GPS Technician

    GPS Technician

    Job Description

    An International Company operating fleets of boda-bodas and tuk-tuks is looking for hardworking and energetic individuals to join our Team at the soonest opportunity in the position of: 
    GPS Technicians to be based in various locations in Central and Western Kenya (separate positions).
    Some of the Key Specific Duties include:

    Installing, servicing and replacing GPS tracking devices on Company Assets (motorbikes, three-wheelers/tuk-tuks, cars, etc);
    Maintaining proper information logs and  submitting to assigned supervisor  all with GPS tracking device installation connected information – vehicle’s chassis number, plate number, make, model, color, trackers IMEI number, SIM card number, installation date and place. Other information may be requested at any time.
    Contacting client and organizing trackers’ service and/or replacement for the vehicles whose trackers are malfunctioning;
    Delivering the highest level professional service to the Company clients while keeping tracker’s installation and service information strictly confidential;
    Reporting all company related expenses (transport, installation related expenses) in accurate manner.
    Carry out other tasks as requested by the company management.

    Requirements:

    Previous experience installing/handling GPS tracking devices in a similar role
    Unquestioned integrity
    Highest degree of dependability and commitment
    Good IT literacy
    Fluent English and Kiswahili in verbal and writing
    License and ability to ride a motorbike will be considered as advantage

    Salary: Ksh 26K Gross.

  • HR Manager – Generalist

    HR Manager – Generalist

    About the role:
    The HR Manager will largely be responsible for driving Watu Credit’s recruitment processes. Additionally, they would be critical in the management of internal policies and processes on performance management, employee engagement and remuneration.  
    The ideal candidate will have experience working in a mutli-national / international environment, strong background in recruitment and demonstrable experience in managing internal HR related policies and processes.
    Key Responsibilities:

    Drive the end-to-end  recruitment, selection, on-boarding  and placement processes.
    Operate the curent internal HR policies and processes focusing on salary reviews, performance appraisal, promotion, demotion and redundancy of employees in consultation with respective Heads of Departments and sections.
    To manage and resolve conflicts, disputes, disciplinary matters, etc within the framework of the Employment Act.
    To promote a corporate culture through employee engagement surveys and  employee retention programs
    Oversee the disbursement of benefits, insurance and claim matters.
    General administration and payroll management.

    The ideal candidate should have:

    Bachelor Degree in HR or Business Administration.
    Minimum 5 years’ experience hands-on HR management in a KPI-based environment with at least 2 years’ experience in recruitment in an international/multinational company. Experience working abroad will be considered as an advantage.
    Member of the Institute of Human Resource Management, conversant with the applicable laws on HR and occupational safety.
    IT proficient, experience operating different HR technologies.
    Excellent communication, organizational and planning skills.
    Problem-solver, conflict-manager.
    Excellent English and Swahili.

  • Asset Finance Officer – Sales (Central Region)

    Asset Finance Officer – Sales (Central Region)

    About the Role:
    Asset Finance Officer-Sales is primarily responsible for the sales of the products at the specific location(s) as directed by the Management. The Officer will be responsible for all Asset Finance on-boarding within the framework of the vision, policies and values of Watu Credit Limited.
    This role will be based in Central region – including (Nyeri, Nanyuki, Embu, Meru ), yet, flexible for relocation to other regions upon completion of training.
    Key Specific Duties:

    Attracting Clients to Watu Credit Limited Asset Finance products.
    Acting as contact person at nominated sales point(s) for all incoming inquiries from potential and existing Clients in respect to Asset Finance products offered by the Company; and directing queries’ regarding the Company’s other products to head-office.
    Providing proactive, accurate, detailed and comprehensive product presentation in respect of Client’s inquiry.
    Conducting pre-assessment of Client’s financial position and offering best suitable product configuration.
    Collecting necessary documentation, including but not limited to ID, PIN, photo, asset details; checking for documents authenticity and ensuring scanning quality; submitting all relevant information to the back office for further checking and processing.
    Issuing appropriate Loan Agreement, ensuring data entry accuracy and correctness and making sure that all essential conditions of Loan Agreement such as (but not limited to) duration, payment schedules, due amount, as well as legally binding consequences in case of breach of Terms and Conditions of this Agreement are fully explained to the Client and accepted by the Client.
    Advancing on customer support by conducting preventive and follow-up calls and reminders to clients to ensure adherence to payment schedules.
    Keeping Department Manager informed by submitting activity reports and performance analysis in accordance with Company reporting procedures.
    Ensuring that all sales and marketing activities operate cost effectively, consistently and ethically within the given mandate and within the mission and values of Watu Credit Limited.
    Any other duties as may be assigned by the Management.

  • Asset Finance Officer – Sales

    Asset Finance Officer – Sales

    Job Description

    To manage the rapid growth, we are looking for dynamic and hardworking individuals to join our sales team in various Central/West locations as ASSET FINANCE OFFICER – SALES.
    RESPONSIBILITIES

    Acting as contact person at nominated sales point(s) for all incoming inquiries from potential and existing Clients in respect to Asset Finance products offered by the Company; and directing queries’ regarding the Company’s other products to head-office.
    Providing pro-active, accurate, detailed and comprehensive product presentation in respect of Client’s inquiry.
    Conducting pre-assessment of Client’s financial position and offering best suitable product configuration.
    Collecting necessary documentations, including but not limited to ID, PIN, photo, asset details; checking for documents authenticity and ensuring scanning quality; submitting all relevant information to the back office for further checking and processing.
    Issuing appropriate Loan Agreement, ensuring data entry accuracy and correctness and making sure that all essential conditions of Loan Agreement such as (but not limited to) duration, payment schedules, due amount, as well as legally binding consequences in case of breach of Terms and Conditions of this Agreement are fully explained to the Client and accepted by the Client.
    Keeping Department Manager informed by submitting activity reports and performance analysis in accordance with Company reporting procedures.
    Ensuring that all sales and marketing activities operate cost effectively, consistently and ethically within the given mandate and within the mission and values of Watu Credit Limited.
    Any other duty as maybe assigned by the Management.

    QUALIFICATIONS

    Diploma/Degree in Business Administration, Marketing or related field.
    Excellent communication and interpersonal skills.
    Strong analytical power & problem solving.
    Ability to adapt quickly and work independently.
    Good PC skills.
    Fluent English and Kiswahili in verbal and writing.
    Previous experience in Micro-finance is considered as advantage.
    Flexibility to be posted in Central or West areas is a must for this position.

  • Customer Service Manager

    Customer Service Manager

    Are you a guru when it comes to customer relationship management? Are you a natural problem solver? Do you have amazing communication skills? Watu Credit is hiring!
    About the Role
    The Customer Service Manager will take the lead in managing customer relationships. This will be through redesigning customer service and customer experience strategies to ensure Watu Credit’s customer service is top notch. This position will be based in Mombasa.
    Detailed Responsibilities

    Strategy

    Develop and implement customer service policies and procedures by setting up the necessary systems and processes
    Identify and implement strategies to improve quality of service, productivity and profitability
    Define and communicate customer service standards
    Creation of customer retention and loyalty program
    Liaise with company management to support and implement growth strategies
    Coordinate and manage customer service projects and initiatives
    Ensure budget requirements are met
    Identify and address staff training and coaching needs
    Provide overall customer service leadership

    Operations

    Oversee the achievement and maintenance of agreed customer service levels and standards. This will be done through administering customer surveys and mystery shopping
    Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    Direct the daily operations of the customer service team
    Ensure the necessary resources and tools are available for quality customer service delivery
    Review, track and resolve customer complaints
    Handle complex and escalated customer service issues
    Monitor accuracy of reporting and database information
    Analyze relevant data to determine customer service outputs
    Evaluate and performance manage staff

    Desired Candidate Profile
    Does This Sound Like You?

    You have a Bachelor degree in Business Administration or similar
    You have 4 – 10 years experience in a similar position
    Management experience in “institutional” Customer Care in an international company, ideally with experience in same function outside Kenya or multinationals based in Kenya is highly desirable
    You have in-depth knowledge of customer service principles and practices as well as customer service software, databases and CRM tools
    You are conversant with current relevant technology trends and applications
    You have experience in the use and management of social media platforms
    You have experience with customer surveys / monitoring and evaluation (measuring service performance)
    You have a strong, service-oriented personality
    You have an engaging and motivating management style
    You are flexible when it comes to traveling around Kenya to conduct systematic appraisals and trainings
    Fluency in both English and Kiswahili is required

  • Asset Finance Officer Sales

    Asset Finance Officer Sales

    Job description
    The Asset Finance Officer-Sales is primarily responsible for the sales of the products at the specific location(s) as directed by the Management. The Officer will be responsible for all Asset Finance onboarding within the framework of the vision, policies and values of Watu Credit Limited.
    Watu Credit is looking for candidates who are flexible for relocation to Central Kenya upon completion of training.
    Responsibilities

    Attracting Clients to Watu Credit Limited Asset Finance products
    Acting as the contact person at nominated sales point(s) for all incoming inquiries from potential and existing Clients in respect to Asset Finance products offered by the Company, and directing queries’ regarding the
    Company’s other products to head-office
    Providing pro-active, accurate, detailed and comprehensive product presentation in respect of Client’s inquiry
    Conducting pre-assessment of Client’s financial position and offering the best suitable product configuration
    Collecting necessary documentation, including but not limited to ID, PIN, photo, asset details; checking for documents authenticity and ensuring scanning quality; submitting all relevant information to the back office for further checking and processing
    Issuing appropriate Loan Agreement, ensuring data entry accuracy and correctness and making sure that all essential conditions of Loan Agreement such as (but not limited to) duration, payment schedules, due amount, as well as legally binding consequences in case of breach of Terms and Conditions of this Agreement are fully explained to the Client and accepted by the Client
    Advancing on customer support by conducting preventive and follow-up calls and reminders to clients to ensure adherence to payment schedules
    Keeping Department Manager informed by submitting activity reports and performance analysis in accordance with Company reporting procedures
    Ensuring that all sales and marketing activities operate cost-effectively, consistently and ethically within the given mandate and within the mission and values of Watu Credit Limited

    Does this sound like you?

    Ambitious and energetic sales professional
    Bachelor degree in Business Administration, Marketing or related field
    Previous experience in Sales/Customer-Management/Micro-finance for at least 2 years
    Excellent communication and interpersonal skills
    Ability to adapt quickly and work independently
    Proficiency in MS Word and MS Excel
    Fluent English and Kiswahili in verbal and writing
    Interest and experience in motorbikes / boda-boda industry will be considered an advantage

  • Portfolio Quality Officer (Debt Collector – Calling Section)

    Portfolio Quality Officer (Debt Collector – Calling Section)

    Job Description

    To manage the rapid growth, we are looking for dynamic and hardworking individual to join our Headquarters in Mombasa as Portfolio Quality Officer (Debt Collector – Calling section).
    RESPONSIBILITIES

    Monitoring and payment control of assigned portfolio of clients using Company software.
    Ensuring clients’ adherence to payment schedules through pro-active follow up calls and reminders.
    In case of clients overdue, identifying and implementing the most efficient debt recovery methods and techniques.
    Following up on phone calls with overdue clients to ensure debtor’s accounts are up to date.
    Maintaining records about clients’ financial status, reporting daily to the management.
    Developing and strengthening clients relationships, regularly updating clients on Company policies and new products, providing tailor-made financial solutions through the range of products offered by the Company.
    Providing training and sharing knowledge with Interns/Trainees employed by the Company.
    Any other duty as may be assigned by the management.

    QUALIFICATIONS

    Diploma/Degree in Accounting, Finance, Business Administration or related studies.
    Previous experience in Debt Collection (for those with no experience, Internship/training will be provided).
    Excellent communication skills.
    Strong analytical power & problem solving.
    Ability to adapt quickly and work independently.
    Good PC skills.
    Fluent English in verbal and writing.

    WE ARE OFFERING
    Dynamic, challenging, performance focused environment.
    Multicultural, supportive and friendly team.
    Competitive salary.
    Modern office in green area of Mombasa.
    Yoga classes, team-building events and other benefits associated with the position.

  • Marketing Officer

    Marketing Officer

    Job Details
    To manage the rapid growth, we are looking for dynamic and hardworking individuals to join our sales team in Kakamega and Bungoma (separate positions) as Marketing Officer:
    Some of the Key Specific Duties include:

    Representing Watu Credit Ltd and implementing the Company’s Marketing plan within the assigned mandate;
    Carrying out the Company’s and /or product marketing and information campaigns as designated by the Management;
    Approaching clients on stages and conducting detailed and comprehensive product presentation, answering questions of potential clients as well as recording name and phone number of clients expressing interest in financing products.
    Participating in road-shows and other events organized by partnered dealership, within the assigned mandate as approved by the Management.
    Following up on potential clients by giving them a reminding phone call and answering any potential questions regarding the product the clients might have, while proactively encouraging the client to make use of company financing services.

    QUALIFICATIONS

    Diploma in Marketing, Business Administration or related field.
    Excellent communication and interpersonal skills.
    Extrovert personality.
    Ability to adapt quickly and work independently.
    Fluent English and Kiswahili in verbal and writing.
    Previous experience in Micro-finance / boda-boda industry is considered as advantage.

    Salary: 30.000 KES per month gross

  • Gps Technician

    Gps Technician

    Job Details
    To be based in different locations Kenya-wide: Bungoma / Kakamega / Bomet and others.
    Some of the Key Specific Duties include:

    Installing, servicing and replacing GPS tracking devices on Company Assets (bikes, tuktuks, cars, etc.);
    Maintaining proper information logs and submitting to assigned supervisor all with GPS tracking device installation connected information – vehicle’s chassis number, plate number, make, model, color, trackers IMEI number, SIM card number, installation date and place. Other information may be requested at any time.
    Contacting client and organizing trackers’ service and/or replacement for the vehicles whose trackers are malfunctioning;
    Delivering the highest level professional service to the Company clients while keeping tracker’s installation and service information strictly confidential;
    Reporting all company related expenses (transport, installation related expenses) in accurate manner.
    Carry out other tasks as requested by the company management.

    Requirements:

    Previous experience installing/handling GPS tracking devices in a similar role
    Unquestioned integrity
    Highest degree of dependability and commitment
    Good IT literacy
    Fluent English and Kswahili in verbal and writing
    License and ability to ride a motorbike will be considered as advantage

    Salary: Ksh 22k Gross/month during probationary period, Ksh 26k after.