Jobs Kenya

Company Address: Address 1st floor, Avenue Plaza, Nyali – Mombasa, Kenya

  • Asset Finance Recovery Officers

    Asset Finance Recovery Officers

    Our business is growing rapidly, and with more than 100,000 customers in Kenya, we are looking for enthusiastic Asset Finance Recovery Officers in several locations all around Kenya. We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.
    Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity!
    As an Asset Finance Recovery Officer you will be responsible for timely asset finance recovery where the other methods of collection proved to be ineffective.
    A successful Asset Finance Recovery Officer is expected to adapt to the fast-paced culture of both the company, the market and the customers we serve.
    Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Asset Finance Recovery Officer be engaged with the community they serve and committed equally to our customer’s and company’s goals.
    KEY RESPONSIBILITIES:

    Monitoring and controlling the assigned Asset Finance Portfolio using Company software
    In cooperation with other members of the Asset Finance Recovery team, identifying overdue clients who have failed to comply with the contractual payment schedule, and where the telephone follow-up deemed not effective
    In cooperation with other members of the Asset Finance Recovery team, prioritizing the collection assignments in accordance with our collection policy
    Proposing the best client handling and debt collection strategy to the Recovery team and the Head of Asset Finance Recovery
    Using GPS tracking technology, identifying location of the collateral and approaching the client at the field
    While in the field, identifying and applying the most efficient communication tactic persuading the client to close his overdue and return to payment compliance
    Repossessing collateral once all previous communicational attempts have failed
    Maintaining records and providing daily feedback on outcome of assignments and number of collection to the Head of Asset Recovery
    Providing training and sharing knowledge with new employees/interns/trainees employed by the Company 

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

    Excellent communication and presentation skills including written communication
    Integrity, enthusiasm and passion for continuous learning and development
    Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
    Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company
    High attention to detail and internal control
    Diploma in a relevant field
    Proficiency with Microsoft Office (Word, Excel, PowerPoint)

    WHAT WE OFFER:

    Be a part of an international, dynamic and  driven team that has set their aspirations high and work hard to achieve those
    Opportunities to learn and grow together with us
    Competitive compensation package
    Health benefits

     Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!

    Apply via :

    watu.applytojob.com

  • Customer Care Call Centre Intern-Mombasa

    Customer Care Call Centre Intern-Mombasa

    We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.

    Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity!

    As a Customer Care Call Centre Intern you will be responsible for actively marketing the Company financing services by participating in marketing activities, searching for clients as well as advising our clients in regard to the financing process.

    A successful Customer Care Call Centre Intern is expected to adapt to the fast-paced culture of both the company, the market and the customers we serve.

    Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Customer Care Call Centre Intern be engaged with the community they serve and committed equally to our customer’s and company’s goals.

    KEY RESPONSIBILITIES:

    Representing Watu Credit Ltd and implementing the Company’s Customer Care plan within the assigned mandate.
    Manage large amounts of inbound and outbound client calls on different topics such as insurance renewal, ownership transfer, product and service evaluations in a timely manner.
    Receiving and responding to customer service account inquiries on account balances, transaction details, statements and fees and charges.
    Make follow-up calls to customers who have questions or concerns related to their acquisition experience or product use and when problems arise on customer accounts.
    Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
    Identifying customer needs, researching, and analysing market trends, pricing schedules, competitor products, and other relevant information.
    Carrying out customer satisfaction surveys to help to identify process and/or product improvement areas.
    Educate customers on benefits of value-added services.
    Understand and strive to meet or exceed Call Center metrics while providing excellent and consistent customer service.
    Take part in training and other learning opportunities to expand knowledge of the company and position.
    Provide feedback on the efficiency of the customer service process.
    Performing any other duty as may be assigned from time to time.
    Representing Watu Credit Ltd and implementing the Company’s Customer Care plan within the assigned mandate.
    Manage large amounts of inbound and outbound client calls on different topics such as insurance renewal, ownership transfer, product and service evaluations in a timely manner.
    Receiving and responding to customer service account inquiries on account balances, transaction details, statements and fees and charges.
    Make follow-up calls to customers who have questions or concerns related to their acquisition experience or product use and when problems arise on customer accounts.
    Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
    Identifying customer needs, researching, and analysing market trends, pricing schedules, competitor products, and other relevant information.
    Carrying out customer satisfaction surveys to help to identify process and/or product improvement areas.
    Educate customers on benefits of value-added services.
    Understand and strive to meet or exceed Call Center metrics while providing excellent and consistent customer service.
    Take part in training and other learning opportunities to expand knowledge of the company and position.
    Provide feedback on the efficiency of the customer service process.
    Performing any other duty as may be assigned from time to time.

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

    Proficiency with Microsoft Office (Word, Excel, PowerPoint)
    Excellent communication and presentation skills including written communication
    Integrity, enthusiasm and passion for continuous learning and development
    Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
    An effective self-starter able to multitask and successfully operate in a fast paced, team environment
    Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company
    Diploma in a relevant field

    WHAT WE OFFER:

    Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
    Opportunities to learn and grow together with us
    Competitive compensation package
    Health benefits

    Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!

    Apply via :

    www.linkedin.com

  • Office Assistant/Cleaner Data Analyst Deputy Head of Collections Recovery Officer (Asset Finance) Intern – PQO (Calling section) Analytics Engineer Field Marketing Manager

    Office Assistant/Cleaner Data Analyst Deputy Head of Collections Recovery Officer (Asset Finance) Intern – PQO (Calling section) Analytics Engineer Field Marketing Manager

    As an Office Assistant/Cleaner, your responsibility will be to take care of our facilities and carry out cleaning and maintenance duties.
    The goal is to keep our building in a clean and orderly condition.
     DUTIES AND RESPONSIBILITIES

    Dusting, damp wiping, washing or polishing the furniture, ledges, window sills and external surfaces of cupboards, shelves and fittings.
    Follow procedures for the use of chemical cleaners and power equipment (if any), in order to prevent damage to floors and fixtures.
    Perform and document routine inspection and maintenance activities.
    Carry out heavy cleansing tasks and special projects.
    Cleaning toilets, urinals, hand basins and sinks building floors by sweeping, mopping, scrubbing, or vacuuming them.
    Notify management of occurring deficiencies or needs for repairs.
    Make adjustments and minor repairs.
    Emptying waste bins or similar receptacles, transporting waste material to designated collection points.
    Replenishing consumable items (soap, toilet rolls,) if required
    Cooperate with the rest of the staff.
    Ensure Health & Safety regulations are followed by all staff & customers.

    REQUIREMENTS

    Proven working experience as an Office Assistant/Cleaner
    Knowledge of cleaning chemicals and supplies.
    Good communication skills in both English and Kiswahili
    Integrity
    High school Certificate

    go to method of application »

    Apply via :

    watuafrica.com

  • Deputy Head of Collections

    Deputy Head of Collections

    As a Deputy Head of Collections you will help to shape the strategy, look for process improvement strategies, and deliver the results in our growing Collections team.
    A successful Deputy Head of Collections is expected to adapt to the fast-paced culture of both the company, the market, and the customers we serve.
    Key Responsibilities:

    Constantly audit existing processes aiming to improve efficiency and quality
    Documenting policies, processes and procedures for debt collection and recoveries
    Developing, managing and refining collection strategies to optimise recoveries
    Continuous improvement of collection processes, metrics and tools
    Create necessary reports and analysis and regularly provide the updates to stakeholders
    Understand the existing data and search for other data points to help make better predictions and analysis
    Effectively forecast on staff, figures, KPI and facilities 
    Ensure all departmental KPI’s are reached

    Knowledge, Skills and Experience required:

    5+ years’ experience in running call center teams
    Comfortable rolling up your sleeves to get things done while also capable of leading complex strategy discussions
    Ability to manage a complex set of stakeholders in a matrixed organization
    Strong data acumen with ability to read the data and understand which data is needed for accurate analysis
    Confident Excel skills and proficiency with creating reports
    Approachable and flexible personality

    What we offer:

    Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
    Opportunities to learn and grow together with us
    Competitive compensation package
    Health benefits

    Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!

    Apply via :

    www.linkedin.com

  • Regional Manager Call Center Manager

    Regional Manager Call Center Manager

    Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity!
    As a Regional Manager you will be responsible for overseeing branch operations in the assigned region within the framework of the vision, policies, and values of Watu.
    A successful Regional Manager is expected to adapt to the fast-paced culture of both the company, the market, and the customers we serve.
    Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Regional Manager is engaged with the community they serve and committed equally to our customer’s and company’s goals.
    THIS JOB IS AVAILABLE IN SEVERAL REGIONS OF KENYA
     
    KEY RESPONSIBILITIES:

    Oversee the operations of multiple branches and/or satellite branches.
    Guide, train and manage all grades from interns to Branch Managers.
    Stakeholder Relation Management: Dealerships, Stage Chairmen, Government Authority.
    Prepare reports for presentation to senior management in a timely manner.
    Organize, implement, and review training programs for staff in the entire region.
    Ensure that all branches follow safety, health and business laws and regulations.
    Uphold company’s brand standards of excellence and service, guaranteeing quality performance.
    Collaborate with marketing team for the planning of large events.
    Collaborate and communicate with all departmental stakeholders to ensure business needs and productivity are met.
    Cost Control which entails petty cash, Inventory and Recruitment management.
    Fraud Prevention and Management.
    Business Growth- Potential markets research, exploration, and implementation.

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

    3+ years of successful operations experience
    Excellent communication and presentation skills including written communication.
    Integrity, enthusiasm and passion for continuous learning and development
    Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations.
    Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company.
    High attention to detail and internal control
    Degree and/or Diploma in a relevant field
    Proficiency with Microsoft Office (Word, Excel, PowerPoint)

    WHAT WE OFFER:

    Be a part of an international, dynamic, and driven team that has set their aspirations high and work hard to achieve those. 
    Opportunities to learn and grow together with us.
    Competitive compensation package 
    Health benefits

    go to method of application »

    Use the link(s) below to apply on company website.  Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!

    Apply via :

  • Internship

    Internship

    Our business is growing rapidly, and with more than 100,000 customers in Kenya, we are looking for enthusiastic Interns in several locations all around Kenya. We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.

    Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity!

    In this position, you will be expected to learn the ins-and-outs of our daily routines and procedures in the different departments. You will focus on learning how our organization runs.

     KEY RESPONSIBILITIES:

    Shadow multiple office positions and train in a variety of tasks.
    Assist in preparing information and research materials.
    Perform clerical duties, take memos, maintain files, and organize documents.
    Administrative work.
    Client portfolio management.
    Support management in any other role assigned

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

    Diploma or Degree in a relevant field.
    Proficient computer skills, including Microsoft Office Suite (Word and Excel).
    Strong desire to learn along with professional drive.
    Strong analytic and problem-solving skills.
    Ability to adapt quickly and work independently.
    Self-directed and able to work without supervision.
    Fluent in English and Swahili.
    Integrity, enthusiasm and passion for continuous learning and development
    Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
    High attention to detail and internal control

    WHAT WE OFFER:

    Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
    Opportunities to learn and grow together with us
    A six-month contract with 12,000ksh monthly gross pay
    An opportunity for career growth and development.
    An opportunity to join our team on permanent employment after the internship based on performance and vacancy availability.
    A modern, dynamic working environment.
    Support from our professional international team

    Apply via :

    watuafrica.com

  • Internship Program

    Internship Program

    We are looking for dynamic, eager to learn and hardworking individuals to join our internship program and become part of our professional team. We are offering an opportunity to learn and gain experience while picking up hard skills and brushing up on your soft skills. In this position, you will be expected to learn the ins-and-outs of our daily routines and procedures in the different departments. You will focus on learning how our organization runs.
    Job description
    Manage databases and input information, data, and records
    Shadow multiple office positions and train in a variety of tasks
    Assist in preparing information and research materials
    Perform clerical duties, take memos, maintain files, and organize documents;
    Administrative work
    Client portfolio management
    Support management in any other role assigned 
    Qualifications Diploma or Degree in Business Administration, Marketing or related field.
    Proficient computer skills, including Microsoft Office Suite (Word and Excel)
    Excellent communication and Interpersonal skills
    Strong desire to learn along with professional drive
    Strong analytic and problem-solving skills
    Ability to adapt quickly and work independently
    Self-directed and able to work without supervision
    Fluent in English and Swahili  
    We are offering: A six-month contract with 10,000ksh monthly gross pay
    An opportunity for career growth and development
    An opportunity to join our team on permanent employment after the internship based on performance and vacancy availability
    An opportunity to work in a modern office in the green area of Nyali, Mombasa
    A modern, dynamic working environment
    Support from our professional team

    Interested and Qualified candidates should send their application to: recruitment@watucredit.com by 12th July 2020. Interviews will be held in Nyali, Mombasa on 13th and 14th July 2020.Kindly note only shortlisted candidates will be contacted.

    Apply via :

    recruitment@watucredit.com

  • Head Of Marketing

    Head Of Marketing

    About the Role
    This position is responsible for the provision of strategic leadership and growth of the Company by managing marketing, advertising, promotional activities, branding and corporate communication for the Company to enrich the position and image of the Company.
    Key Responsibilities:

    Provide leadership to the Marketing Team, develop a marketing strategic plan and budget for the Company.
    Prepare new product marketing plans through research, analysis of the market trends and recommend changes on the marketing and business development strategies in cooperation with divisional heads.
    Support Business Development to generate revenue for the Company.
    Establish a system of reports and communications for all information relating to marketing and sales including feedback mechanisms.
    Oversee coverage and branding during corporate events to ensure the look and feel is consistent with the Company brand through the use of social media posting, media coverage where necessary, banners and other branded items.
    Oversee preparation of Company publicity materials such as brochures, documentaries, e-shorts to increase visibility and marketing.
    Manage the Company’s communication through various platforms such as website, social media and mainstream media to ensure accuracy and quality of the information.
    Grow the business through the recruitment of new clients and maintain a good relationship with the existing clients through constant communication/ encouraging feedback and making timely follow-ups.
    Leading and coordination of CSR activities including devising long-term CSR programs that can give visibility to the Company’s work as well as enhance the products’ profile.

    Knowledge, Skills, and Experience Required:

    The successful candidate must have at least five (5) years’ experience of marketing in a large organization with at least three years as Head of Function in an active commercial environment. 
    Master’s degree in Business or Marketing from a recognized Institution. 
    Member of the Chartered Institute of Marketing.
    Highly developed and demonstrated teamwork skills.         
    Familiarity and skill with the tools of the trade in marketing including PR, written communication, market research, product packaging
    Computer literacy.
    Strong business acumen.
    Excellent business intelligence, business skills, and network.
    Excellent communication skills.
    Ability to work in an organization with diverse business operations.

  • Head of Data Analytics

    Head of Data Analytics

    Job Description
    We’re a dynamic and rapidly expanding Asset Finance company, aiming to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner. Our vision over the coming years is to rapidly expand across Africa & beyond, offering asset financing to motorcycles and three-wheelers, with fully cashless services for loan disbursement and collection, as well as 24-hour access for clients to their account balances.
    Due to our rapid expansion plans, we are seeking a senior-level data professional to accelerate our efforts to spearhead trust, adoption, and understanding of analytics and insights. The Head of Data Analytics will work closely with all other departments to bringing forward actionable and inspiring insights to spearhead critical operational and strategic decisions across all aspects of our business.
    You will be based at our headquarters in Mombasa, a beautiful port city on the Indian Ocean coast of Kenya.
    Who you are & your responsibilities:

    You must love working closely with senior leadership to identify data insights and opportunities that accelerate business transformation.
    Able to understand data in-depth, but then to break it down into insights efficiently that is easy to digest for both internal and external stakeholders to access with ease.
    Manage, train, and inspire Analytics teams to drive business around the customer’s start to finish journey.
    Obsessed with business metrics for all of the company, while keeping a close tab of changes in KPIs that affects overall business performance.
    You’ve recruited and grown a world class team with integrity and respect in rapidly changing international and emerging markets.
    Worked closely with team managers on data analytics applications, strategies, and growth.
    Excellent communicator in English, both written and verbal, but more important is your ability to understand the needs of internal and external stakeholders.

    Deep technical expertise of:

    MS Office products including: Excel – formulas, VBA, Power bi – power query, M language, power pivot, DAX
    Google: Google spreadsheet – formulas, array formulas, import formulas, Google Analytics & Google App builder as a plus.
    Database structure, connection, rules understanding and basic knowledge of SQL (MySQL): Query, subquery, joins.
    Although a Masters in business or any scientific or computational degree is nice to have, we are more interested in your overall experience and cultural fit within our team.

  • Portfolio Quality Officer (Debt Collector – Calling section)

    Portfolio Quality Officer (Debt Collector – Calling section)

    Job Description

    RESPONSIBILITIES

    Monitoring and payment control of assigned portfolio of clients using Company software.
    Ensuring clients’ adherence to payment schedules through pro-active follow up calls and reminders.
    In case of clients overdue, identifying and implementing the most efficient debt recovery methods and techniques.
    Following up on phone calls with overdue clients to ensure debtor’s accounts are up to date.
    Maintaining records about clients’ financial status, reporting daily to the management.
    Developing and strengthening clients relationships, regularly updating clients on Company policies and new products, providing tailor-made financial solutions through the range of products offered by the Company.
    Providing training and sharing knowledge with Interns/Trainees employed by the Company.
    Any other duty as may be assigned by the management.

    QUALIFICATIONS

    Diploma/Degree in Accounting, Finance, Business Administration or related studies.
    Previous experience in Debt Collection preferred (for those with no experience, Internship/training will be provided).
    Excellent communication skills.
    Strong analytical power & problem solving.
    Ability to adapt quickly and work independently.
    Good PC skills.
    Fluent English in verbal and writing.

    WE ARE OFFERING

    Dynamic, challenging, performance focused environment.
    Multicultural, supportive and friendly team.
    Competitive salary.
    Modern office in green area of Mombasa.
    Yoga classes, team-building events and other benefits associated with the position.