Jobs Kenya

Company Address: Address 1st floor, Avenue Plaza, Nyali – Mombasa, Kenya

  • Telesales Executives

    Telesales Executives

    Job Purpose:
    Promote Watu Shule products, conduct market research and leverage customer feedback with an aim to increase sales and revenues.
    Key responsibilities:

    Deliver value proposition to potential customers, through scripts, on Watu Shule’s driving services.
    Follow through on leads for potential sales and ensure conversion by explaining driving school services and prices.
    Meet or exceed projected sales quotas and collaboratively work with team members on the call floor to meet sales and performance goals.
    Maintain detailed records of inbound and outbound correspondence as well as follow-up information and outcomes.
    Accurately document the customer’s personal information including name, National ID, and phone number.
    Cold call potential customers and ask pertinent questions to understand the customer’s needs/requirements to assist in sales conversions.
    Maintaining accurate records of leads converted to sales.
    Ensure follow-ups are done to actualize future registrations and subsequent sales.  

    Key Competencies, skills, and attributes:

    Highly adaptable and resilient
    Time Management
    Excellent communication and presentation skills
    Skilled in negotiation and dealing with complaints
    Attention to detail
    Solid product knowledge

    Minimum Requirements:

    Degree/Diploma in sales and marketing or a business-related field
    At least Three (3) years’ experience as telesales executive or similar sales/customer service role
    Proven track record of successfully meeting sales quotas preferably over the phone.
    Working knowledge of relevant computer programs and phone systems

    Apply via :

    watu.applytojob.com

  • Social Media Intern

    Social Media Intern

    Job Purpose

    Contribute to enhanced stakeholder engagements and experiences through management of social platforms in line with company guidelines and best practices.

    Key Responsibilities

    Understand and leverage on the overall concept of the company, including the brand, customer, product goals, and all other aspects of service to execute role.
    Supports the company’s social media accounts and posts management.
    Brainstorms campaign ideas with the team.
    Monitor various social media platforms such as Facebook, Instagram, and Twitter.
    Engage with clients and provides sales support.
    Provide suggestions to management for improving customer experience on social platforms and internal processes.
    Learn and becomes proficient on internal software systems.
    Assists in compiling weekly social media engagement performance reports.

    Knowledge, Skills, and Experience required:

    Minimum six (6) months experience in social media management
    Solid understanding of the social media platforms and how to effectively use them.
    Able to maintain consistency and continuation of thematic content responses.
    Has a solid sense of timing and controls the flow of outbound responses

    Apply via :

    watu.applytojob.com

  • System Development Officer Process Analyst System Development Officer

    System Development Officer Process Analyst System Development Officer

    Core function of the role include:
    System development

    Describing requirements for less complex development tasks
    Testing of more complex functionalities and scenarios
    Training company’s staff on systems usage, including preparing user manuals, presentations etc.
    Preparing data for launching new modules & features
    Communication with system users regarding system updates
    Analyze and recommend on new features usage by users, roles’ management.

    Other Functions

    Troubleshoot and provide support to system users
    Administer price, dealership and promotions data and process bulk operations
    Administration of existing system users’ account
    Onboarding support to new hires
    Conduct data integrity checks and solve complex data integrity issues.
    Communication with system users, developers, and system admins to resolve urgent cases
    Maintaining documentation
    Prepare and provide data for internal and external audit exercises
    Represent the department in relevant internal and external forums

    Minimum Requirements
    Education and experience

    A bachelor’s degree/ Diploma in IT or a related field
    At least two (2) years’ experience working with SQL/MySQL
    Minimum one (1) year experience in Software development and/or testing, customer care and/or leadership

    Technical expertise required:

    SQL/MYSQL
    In-depth excel/google sheet knowledge
    Power Query (Preferred)

    Desired Behavioral and leadership skills:
    Behavioral skills:

    Ability to work independently and proactively
    Self-starter, target oriented
    Attention to details
    Constructive and logical thinking
    Team player and good communicator

    People & Leadership Skills

    Must adhere to the company code of conduct
    Embraces, leads and embeds change
    Must actively demonstrate the values of company
    Must attend and participate in team meetings
    Clear Communication and active listening skills
    Strong Ethics and Standards

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Process Officer

    Process Officer

    Job Purpose:
    Responsible for effective business operations by supporting and optimizing existing processes including scoping, designing, implementing new processes as per business needs. Also, support with general day-to-day requests, evaluation of current processes and coming up with solutions and operations.
    Key Responsibilities:

    Engage business leaders on current processes, gaps, and anticipated changes.
    Promote stakeholders’ visibility of operational progress through dashboard creation.
    Drive interdepartmental efficiency through process mapping and identification of inefficiencies in the workflows.
    Support in re-designing the processes through coordinating of information and documentation of new processes and process flows.
    Assess and report on process cost implication to the business providing insights for process trainings and/or new process creation.
    Keep abreast of business trends in anticipation for new process creation and continuously analyze detailed datasets to prioritize and address risks/opportunities.
    Audit user access rights to various internal tools and oversee proper approvals and controls.
    Benchmark existing business processes in line with industry regulations and leverage comparative data to recommend improvements or provide insight into development of respective company policies.
    Leverage technological advancements to create various support tools in line companies needs

    Knowledge, Skills and Experience Required:
    Education & Experience:

    A bachelor’s degree in a relevant field
    Minimum 3 years’ experience 
    Experience in business process management with an emphasis on process analysis, development, improvement and/or driving change
    Sound understanding of project management
    Good understanding of the principles of Total Quality Management

    Technical:

    Practical experience with dashboards
    Proficiency with SQL
    Google Sheets knowledge
    Understanding of data preparation and data acquisition
    R, Python (preferred)
    Google Data Studio and Big Query (preferred)

    Non-technical:

    Highly collaborative individual
    Attention to details
    Self-starter, target oriented
    Team player and good communicator

    Apply via :

    watu.applytojob.com

  • Junior Process Officer Junior Analytics Engineer

    Junior Process Officer Junior Analytics Engineer

    Job Purpose:
    Responsible for effective business operations by supporting and optimizing existing processes including scoping, designing, implementing new processes as per business needs. Also, support with general day-to-day requests, evaluation of current processes and coming up with solutions and operations.
    Key Responsibilities:

    Engage business leaders on current processes, gaps, and anticipated changes.
    Promote stakeholders’ visibility of operational progress through dashboard creation.
    Drive interdepartmental efficiency through process mapping and identification of inefficiencies in the workflows.
    Support in re-designing the processes through coordinating of information and documentation of new processes and process flows.
    Assess and report on process cost implication to the business providing insights for process trainings and/or new process creation.
    Keep abreast of business trends in anticipation for new process creation and continuously analyze detailed datasets to prioritize and address risks/opportunities.
    Audit user access rights to various internal tools and oversee proper approvals and controls.
    Benchmark existing business processes in line with industry regulations and leverage comparative data to recommend improvements or provide insight into development of respective company policies.
    Leverage technological advancements to create various support tools in line companies needs

    Knowledge, Skills and Experience Required:
    Education & Experience:

    A bachelor’s degree in a relevant field
    Minimum 1 years’ experience in the business
    Experience in business process management with an emphasis on process analysis, development, improvement and/or driving change
    Sound understanding of project management
    Good understanding of the principles of Total Quality Management

    Technical:

    Practical experience with dashboards
    Proficiency with SQL
    Google Sheets knowledge
    Understanding of data preparation and data acquisition
    R, Python (preferred)
    Google Data Studio and Big Query (preferred)

    Non-technical:

    Highly collaborative individual
    Attention to details
    Self-starter, target oriented
    Team player and good communicator

    What We Offer:

    Be a part of an international, dynamic, and driven team that has set their aspirations high and works hard to achieve those.
    Opportunities to learn and grow together with us.
    Competitive compensation package.
    Health benefits.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Driving Instructor

    Driving Instructor

    Key Responsibilities:

    Prepare detailed driving course content and lesson plans
    Prepare, instruct, and assess learner readiness to undertake NTSA driving exams according to NTSA guidelines and curriculum
    Administer practical lessons to learners, including how to operate a vehicle, undertake safety checks, and respond in case of emergency
    Prepare and maintain learner progress report (s)
    Maintain the learning facilities and other assets afforded to discharge assigned responsibilities effectively
    Prepare, accompany, and coordinate learners to and at the assigned NTSA facility while ensuring 100% success rate

    Knowledge, Skills, and Experience required:

    Valid driving and Instructor license
    High School Certificate or equivalent
    Minimum of 2 years of driving instructor experience
    A valid certificate of good conduct
    Good knowledge of oral instruction and delivery techniques
    Good computer skills
    Working knowledge of NTSA Traffic Act and Regulations

    Apply via :

    www.linkedin.com

  • Facilities Manager

    Facilities Manager

    Key Responsibilities:

    Conduct regular inspection and maintenance of the facilities for compliance with health, safety and security protocols and standards.
    In Liaison with procurement department, manage lease and contracts among various vendors as per laid down policies and SLA.
    Handle all property statutory obligations including regulatory licenses and permits
    Account and prepare annual budget for capital expenditure
    Monitor and maintain a risk register and devise mitigation plans including emergency response.
    Undertake all projects related to facility renovations, acquisition, or relocation.
    Lead a team of support staff including security personnel and housekeeping.

    Knowledge, Skills, and Experience required:

    Bachelor’s degree in a business-related field.
    Minimum (4) years’ experience
    Excellent communication skills.
    Planning and organizing ability.
    Demonstrable project management skills.

    Apply via :

    watu.applytojob.com

  • Compensation and Benefits Manager HR Projects Manager Employee Relations Manager

    Compensation and Benefits Manager HR Projects Manager Employee Relations Manager

    Our business is growing rapidly with more than 150,000 customers in Kenya. In this context, we are seeking to onboard a Compensation and Benefits Manager who will deliver on the compensation and benefits structure that best fit business needs.
    Key Responsibilities:

    Formulate remuneration & benefits strategy, policies, and guidelines to attract, motivate and retain key talent.
    Lead the benchmarking and market data analysis participating in surveys and conduct best practice research regarding remuneration & benefits to analyse market trends and the appropriate company response to them.
    Manage and lead administration of overall company benefits including medical cover and formulation of related SLA’s. 
    Partner with regional HRBPs and various stakeholders in determining the appropriate allocation for bonuses, performance increments including overseeing the documentation of such processes.
    Provide a comprehensive support and consulting function to HRBP’s and line management for all aspects of the total rewards model, job evaluation, market alignment, expatriation, recognition, wellness, and benefits.
    In collaboration with HR team, lead benefits planning and provide guidance on reward and recognition programs across the business. Guide on the implementation of fixed and variable compensation for staff in line with the job grade structure.
    Perform payroll functions including the processing of payroll and generating the payment template monthly and sharing the reports with the Country Manager for approval.
    Implement the business total rewards policy in compliance with relevant regulatory guidelines. Keep abreast of regulatory changes affecting compensation and benefits to steer the business to compliance.

    Knowledge, Skills, and Experience required:

    Bachelor’s degree in Human Resource Management or a business-related field
    5-7 years’ experience in generalist HR with at least 4 years in compensation and benefits administration.
    Experience in the financial services sector is preferred.
    Experience in a fast paced and matrixed organization will be an added advantage.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Procurement Manager Talent Acquisition Specialist

    Procurement Manager Talent Acquisition Specialist

    Key Responsibilities:

    Devise and use fruitful procurement and sourcing strategies
    Discover profitable suppliers and initiate procurement partnerships
    Negotiate with external vendors to secure advantageous terms
    Approve the ordering of necessary goods and services
    Finalize purchase details of orders and deliveries
    Conducting cost analyses and setting benchmarks for improvement
    Track and report key functional metrics to reduce expenses and improve effectiveness
    Collaborate with key persons to ensure clarity of the specifications and expectations of the company
    Foresee alterations in the comparative negotiating ability of suppliers and clients
    Expect unfavourable events through analysis of data and prepare control strategies
    Perform risk management for supply contracts and agreements
    Control spend and build a culture of long-term saving on procurement costs

    Knowledge, Skills and Experience required:

    Proven working experience as a Procurement Manager, or Head of Procurement
    Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market
    Talent in negotiations and networking
    Good knowledge of supplier or third-party management software
    Aptitude in decision-making and working with numbers
    Experience in collecting and analyzing data
    Strong leadership capabilities
    BSc degree in supply chain management, logistics or business administration

    What we offer:

    Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
    Opportunities to learn and grow together with us
    Competitive compensation package
    Health benefits

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • HR Business Partner GPS Tracking Technician

    HR Business Partner GPS Tracking Technician

    As an HRBP you’ll be an advocate of WATU’s culture and values, partnering with our leaders to help them build their organizations and make sure all decisions are made with people in mind. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues, or managing programs that help develop and grow our talent, you are exceptionally focused on putting them first. You’ll partner with a cross-functional group of subject matter experts to design and execute strategies for how we staff, onboard, develop, motivate, retain, and organize work.
    A successful HRBP is expected to adapt to the fast-paced culture of both the company, the market, and the customers we serve.
    Key Responsibilities:

    Partner with local leaders to identify the recruitment, onboarding, and training needs and support them on the people matters.
    Act as a trusted advisor, coach leaders, and play a key role in enhancing their leadership effectiveness.
    Manage onboarding, training, performance management, and other initiatives in accordance with Company guidelines.
    Provide expertise in career planning, performance management, compensation and rewards, employee relations, and learning and development programs.
    Provide expert advice in resolving and preventing workplace issues.
    Ensure smooth HR operations on the ground and act as a point of contact for all employees and managers in the assigned region.
    Build relationships with business leaders to offer thought leadership on organizational and people-related strategy and execution.

    Knowledge, Skills, and Experience required:

    2-4 years of HR experience either as an HRBP or HR Generalist.
    HR experience in Onboarding, Performance Management, Employee Relations, Business Consulting, Culture keeper, Employee Engagement, Conflict Resolution, Training & Development.
    Good business acumen and ability to connect people’s plans to business outcomes.
    Effective consulting and coaching skills, with the ability to build relationships with leaders and stakeholders across all levels and functions to implement a wide variety of HR processes
    Approachable and flexible personality.
    Bachelor’s degree.
    Certification in HR is highly desirable

    What we offer:

    Be a part of an international, dynamic, and driven team that has set its aspirations high and works hard to achieve those.
    Opportunities to learn and grow together with us.
    Competitive compensation package.
    Health benefits.

    go to method of application »

    Qualified candidates are invited to submit Cover Letter, detailed CV, stating earliest start date and salary expectations to our email recruitment.ug@watucredit.com

    Apply via :

    recruitment.ug@watucredit.comI

    watuafrica.com