Company Address: Address 1st floor, Avenue Plaza, Nyali – Mombasa, Kenya
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Field Service Officer
What you will do: The Commercial team at Watu is entrusted with overall management and oversight of Watu’s commercial operations across the country, which is represented by a network of physical locations (Own and partners location) that act as a physical touch point for our customers as they interact with WATU (our brand) for different…
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Sales Executive
What you will do: Identify and recruit new customers to ensure achievement of new customer targets and revenue. Recommend and execute approved activations and promotional activities with assigned regions; managing discretionary giveaways to ensure optimum return on investment. Communicate Watu Simu activities and updates to dealerships and Watu customers in a timely manner. Build and…
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Back Officer – Spanish Speaking
What you will do: Data entry, verification/ approval of key stages during the onboarding process in accordance with SLA. Ensure customer satisfaction during the onboarding process by adhering to the prescribed customer onboarding script, maintaining the recommended call TAT and resolving customer queries. Ensure all sales are completed within recommended timelines and if not to…
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Compliance and Investigation Officer
What you will do: Conduct and supervise Internal Investigations as per Watu Standards Analyze investigations key metrics and trend and prepare appropriate reports Identify and present to the management investigation learnings, implement remedial actions and conduct retaliation checks Act as a trusted advisor for employees who seek guidance on compliance-related matters or who wish to…
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Employee Relations Manager
Employee Relations Strategy Develop and implement a comprehensive Employee Relations Strategy that aligns with organizational goals and promotes positive working relationships. Lead negotiations and dialogue to balance organizational needs with employee demands, fostering mutual understanding and cooperation. Collaborate with management to design and implement strategies that address employee concerns and organizational expectations. Legal Compliance &…
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Sales Administrator
What you will do: Overseeing the Dealer KYC Verification and Onboarding Processes: Managing the verification and onboarding processes for dealers, ensuring compliance with KYC regulations and company policies. Ensuring Compliance of KYC Processes and Onboarding Process: Monitoring and ensuring compliance of KYC processes and onboarding procedures, revising processes as needed to improve efficiency and effectiveness.…
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QA Automation Engineer
Key Responsibilities: Designing, developing, and maintaining automated test scripts using Playwright. Conducting functional and regression testing of application modules. Validating and ensuring the quality of user interface elements, identifying inconsistencies in design and usability. Analyzing and testing SQL-based backend operations, ensuring data integrity and accuracy. Setting up and managing testing environments using Docker Compose. Collaborating…
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Warehouse Manager Territory Manager
What you will do: The Secondary Marketplace Department at Watu operates using a dealership model. It is responsible for the storage, refurbishment, refinancing and sale of second hand assets. Team Management and leadership Work closely with HR team to identify and recruit the right talent to the team as per the HR defined company process…
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Customer Care Intern
What you will do: Representing Watu Driving School Ltd and implementing the organization’s Customer Care plan within the assigned mandate Ensuring all onboarded clients are fully registered – T&C signed & Pdl/ Endorsement booked on NTSA system and promptly updating the same on the client database Manage inbound and outbound client calls on different aspects…
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Territory Manager Warehouse Manager
What you will do: Coordinate all recovery operations in the assigned territory as aligned with recovery targets Leverage on available data on territory performance as per all performance metrics to identify risk areas Advice on difficult repossession cases to support closure Maintain the Repossession List at acceptable level by ensuring that the Recovery Managers assign …