Company Address: Address 15 Gem Lane, Kileleshwa, Nairobi

  • Project Manager 

Designer

    Project Manager Designer

    Living Goods (LG) seeks to improve the lives of tens of millions of underserved customers by revolutionizing the way community health is delivered in the developing world.
     
    To do this, Living Goods not only grows its own business operations, but also dramatically magnifies its impact through large-scale partnerships.
     
    Living Goods works with many of the world’s leading visionary organizations across the corporate, social and government sectors.
     
    Current partners include the governments of Kenya and Uganda, plus Care International, BRAC and PSI. Living Goods’ future success increasingly depends on the state of the art mHealth, communications, the latest mobile tools, apps and technologies to drive impact.
    Living Goods is looking to hire a Project manager who will be responsible for delivering our Technology projects on time within budget and scope.
     
    An ideal candidate for this role should possess business management, budgeting and analysis skills and have a track record of delivering results in a fast-paced environment.
    Project managers are skilled at getting the best out of the people and projects that they oversee.
    Ideally, you are proactive, a strong written and verbal communicator, self-directed, self-motivated, committed and passionate about Living Goods mission, and excited to join a dynamic, growing team.
    A successful candidate will work cross functionally with different regional and global teams to ensure the successful deployment of projects in Africa.  
    Responsibilities:

    Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
    Manage and coordinate the ‘path-to-deployment’ and ‘path-to-scale’ for multiple innovation projects; coordination of projects activities which include conceptualization, designing, development and configuration, functional and user testing of projects spanning multiple year, driving potential for large scale impact.
    Work with the design team to design and iteratively improve on the health service delivery workflows incorporated in Living Goods products.
    Develop Impact and activity metrics/indicators and monitoring plan for portfolio projects to track and address issues as they arise for successfully transition to full-scale and realize health impact and monitoring overall progress and use of resources, initiating corrective action where necessary.
    Lead the process of documenting and communicating lessons learned from projects both internally and externally. Create and maintain comprehensive project documentation
    Support the communication team with the development of external communication material including; proposal, reports, presentations and write-ups for various audiences ensuring timely reporting and communication with all stakeholders.
    Prepare and manage work plans and budgets for all projects under various scenarios to facilitate quality project management and decision making in an ambiguous environment.
    Identify all the internal and external resources whether financial or human resources required completing the project successfully and recruiting for junior positions within the project.
    Use appropriate verification techniques to manage changes in project scope, schedule and costs
    Provide coaching and guidance to the team members about every aspect of the project so that the team members can understand their tasks fully and act on them efficiently.
    Manage team members on assigned projects.
    Perform risk management to minimize project risks
    Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
    As Living Goods is a dynamic organization, perform other duties as assigned.

    Qualifications

    Be based in Kenya /Uganda and/or have legal work permits for Kenya/Uganda.
    BA/BS degree in Project Management, Computer Science, Software Engineering, IT or related field.
    3+ years’ experience in project management with experience in Project Management tools.
    Experience working with marginalized communities in any social impact programs.
    Excellent work planning and budget management skills.
    Experience in collaborating multiple internal and external stakeholders and teams.
    Experience with managing expectations and change directly and indirectly.
    Good understanding of data collection, analytics and ability to interpret research for program design and implementation.
    Willingness to travel to project implementation geographies in Africa up to 50% of the time.
    Adaptable, self-motivated, inquisitive and a team player who is interested in being part of a fast-paced, growing and diverse team with a start-up atmosphere.
    Detail oriented with demonstrated ability to multitask and manage timeline pressure focusing on quality.
    Excellent written and spoken communication skills in English.

    Compensation: A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity.  The opportunity to be your best while making lives better for those in need.
    Life at Living Goods: Living Goods is aiming to make disruptive changes, dramatically improving the lives of underserved communities.

     
    We think big, but we operate small and nimble. At Living Goods, you will have the chance to use your creativity and work with your teammates to conceive and test new ideas every day.
     
    If you work well in a dynamic, highly collaborative culture, if you set high standards for yourself and your colleagues, if you know how to fail fast and learn fast, if you meet challenges with calm determination and a sense of humor, you will thrive at Living Goods.

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  • Technology and Innovation Manager

    Technology and Innovation Manager

    Responsibilities
    Service: Ensuring that all technology service needs are addressed, regardless of type, to comply with any prevailing SLAs and/or reasonable expectations of LGK operations.
    Service Improvements: Reviewing progress of Tech service improvement initiatives for LGK, escalating and contributing ideas as appropriate
    Risk: Ensuring that LGK Tech responds to all forms of end-to-end country business technology risk needs, including all audit, local regulatory, compliance, obsolescence, virus susceptibility and security needs. Escalate material technology risks to DTI and CTO for attention as appropriate.
    Vendors: Manage all local country-based technology vendors to address appropriate country requirements (e.g. local desktop, network and application support vendors). Provide escalation point for local vendor performance/service issues. Responsible to ensure LGK outsourcing relationships are governed and managed on an ongoing basis.
    Change Management: In approving system changes, act as the ‘gatekeeper’ of LGKs production environment by assessing impact and level of risk as a result of scheduled changes.
    Strategy: Understand and contribute to LGK country strategy. Evolve LGK technology roadmaps, aiming to minimize country-specific development. Provide technology thought leadership and influence LGK strategy with the effective and innovative deployment of technology.
    Satisfaction: Gauging business satisfaction with overall Tech service on a regular basis. Feedback to be channeled to DTI and CTO for improvement planning.
    Problem/Incident Management: For incidents having significant business impact, communicate/escalation service impact, recovery process, root cause, and mitigating actions, to DTI and CTO
    Risk: Ensure that country exposure to each form of technology risk is understood and managed.
    Capacity Planning & Tech HR: Work with LGK leadership to predict business volumes for business technology capacity planning. Manage LGK technology team, cultivating the growth of existing talent and bringing in new skills and experience where necessary.
    Governance: Provide LGK technology governance, including leading monthly/quarterly technology/LGK management sessions to address service, risk, projects, innovation and quality, and communicate initiatives and improvements
    Projects: Establish and implement appropriate IT project management plan and infrastructure and undertake continuous coordination and monitoring of the project activities to assess progress against planned delivery.
    Oversee development of innovative mobile marketing tools and platforms, e.g. data collection, training support, field sales force management, mobile money, customer financing, incentive systems, smart phone and tablet apps, GIS etc.
    Support management of all Living Goods management information systems.
    Qualifications
    University degree required, preference to candidates with Information Technology, Computer Science, Software Engineering or Business degrees.
    5+ years experience leading or implementing technology strategy for organizations with large teams, with exposure to: mobile-based systems, ERP, accounting systems, and CRMs.
    At least 3 years experience managing multi-stakeholder IT projects or programs.
    Experience leading and managing software application development for web or mobile platforms as well as developing database systems.
    Very strong project management skills, comfortable with managing complex project in one or more: SQL, PHP, Python, JavaScript, web-development and health systems development.
    Compensation
    A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.

  • Facilities Officer

    Facilities Officer

    The Opportunity
    We are seeking a highly organised and passionate professional to join our team as the Facilities Officer based in Nairobi Kenya. The ideal candidate is a results-focused and detail oriented professional. You will work across Kenya and manage facilities related activities at all Living Goods locations as well as be responsible for planning for the set-up of new locations.
    Responsibilities And Requirements
    Project manage the setting up of all new offices and branches including budget setting, checklist timelines, lease negotiation, build out and setting up of the offices and warehouses.
    Ensure all Living Good facilities (branches, head office and warehouses) are fully compliant with all legal and licensing requirements and be the main point of contact for the landlords.
    Ensure all Living Goods facilities are in good maintenance at all times to allow staff to work effectively.
    Manage the security requirements for Living Goods Kenya facilities and be the point contact for any safety and security issues.
    Manage the renewal of all leases in a timely manner, overseeing all negotiations.
    Manage the on going timely and cost effective non stock procurement requirements to ensure the smooth operation of Living Goods Kenya facilities e.g. stationery and printing orders, tech orders, marketing purchases and staff uniforms etc. This includes obtaining quotes, issuing local purchase orders and obtaining all necessary sign offs managing the end to end purchasing process.
    Maintain a database of all non-stock procurements suppliers, managing the supplier selection, management and review processes in line with Living Goods agreed processes.
    Manage all service providers and contractors used by Living Goods Kenya ensuring they are fit for purpose and deliver to the right quality and cost including security contractors, caterers, pest control, training venues etc
    Key Measures of Success
    New branches set up on time and to budget and to the right standard
    Branches and offices have all the right support and materials to allow for smooth operations
    Turnaround time in responding to branch requests and resolving facility issues
    Essential Qualifications, Experience & Attributes
    Minimum 4 years of experience in facilities management and procurement
    Ability to budget and manage payments with good spreadsheet skills.
    Ideally experience in Security Management
    Minimum of a Bachelor’s degree, ideally in Facilities, Logistics, Procurement, and Supply Chain Management.
    Willingness to travel across Kenya and regularly stay up-country with estimated travel time of 30-50%.
    Strong communication and interpersonal skills, and the ability to interact effectively with different teams
    High integrity and collaborative workstyle a must.
    Strong attention to detail and accuracy, excellent organisation skills.
    Good mathematics and deductive reasoning skills
    Compensation
    A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.

  • Communications Intern

    Communications Intern

    Responsibilities
    Collaborate with Community Health Volunteers and branch staff to identify compelling stories and testimonials.
    Interview Community Health Volunteers and clients and craft stories that demonstrate the health impact Living Goods is making in the community.
    Work with the US-based Director of Communications to identify and address content needs.
    Spend about 70 percent of your time in the field collecting stories, and 30 percent of your time in the headquarter office crafting content.
    Draft content for blog posts, emails, stakeholder reports, social media content, and more in collaboration with the Director of Communications.
    Adhere to the use of interviewee consent forms when collecting stories.
    Occasionally accompany a professional photographer to collect both written stories and images.
    Qualifications & Experience
    Journalism, editorial writing, or storytelling experience required.
    Proven ability to craft effective content that captures the hearts and minds of readers.
    Ability to work independently and responsibly with minimal oversight.
    Flexibility and willingness to work in many different contexts—one day you may be in the office, another day you could be sitting in a client’s home.
    Exceptional professionalism and maturity, especially when talking to clients and Community Health Volunteers about sensitive issues.
    A ‘can-do’ attitude and openness to a more fluid schedule.
    Ability and wiliness to travel. 
    Photography and photo editing skills a BIG plus.

  • Monitoring & Evaluation Manager

    Monitoring & Evaluation Manager

    The M&E Manager will work with the Director, Health and Government Relations, to develop and implement M&E framework and quality management strategy. The ideal candidate is a data-driven, analytical, detail-oriented individual with experience managing M&E, conducting field assessments and household surveys. He or she is both hands-on and able to do project design, planning, project management, and analysis and is passionate about community health care.
    Specific Duties And Responsibilities
    Monitoring and Evaluation
    Support the development of a comprehensive monitoring and evaluation plan across the organization and ensure delivery against the plan in Kenya.
    Develop a comprehensive reporting framework targeted at different internal and external audiences and working in collaboration with the analyst develop regular reports to guide management decision-making.
    Spearhead the development of the capacity of staff to understand and reflect on data and the use of Monitoring and Evaluation tools.
    Build evidence of impact of Living Goods model through collaborating with research bodies to carry out successful targeted research and analysis towards LG influence and government integration goals.
    Design, manage and report on periodic evaluations both internally and with external consultants of Living Goods innovations and interventions and their contribution to deepening impact, increasing impact per dollar, and achieving Kenya governments strategies and plans
    Promote a culture of data demand and use within Living Goods
    Support documentation and dissemination of generated research, analysis and learning internally and externally.
    Quality control
    Support implementation of quality management systems and track quality metrics.
    Thoroughly analyze, ensure accuracy of reported data, and recommend ways to strengthen measurement of KPI data to ensure accuracy and quality service delivery
    Manage client phone and field surveys and analyze data to inform and improve field performance and customer satisfaction. Support field teams to help implement recommendations.
    Support the review and development of strategies, tools and processes for ongoing QC processes.
    Oversee continual assessment of quality of service and quality of data by managing ongoing QC calls to clients and field surveys, and analysis of collected data.
    Ensure feedback loops to branch teams and corrective actions implemented.
    Review and analyze data from branch staff visits to CHPs and work with Branch teams to identify issues.
    Organize and support annual recertification for all CHPs to ensure a constant knowledge base for all health workers.
    Identify quality improvement needs of the CHP and Branch Teams and propose training topics.
    Lead and strengthen quality control of our data to assure the integrity of data for analysis, tracking, validation, and accurate entry into DHIS database and for funders
    Qualifications
    Bachelor’s degree, MBA or advanced degree in Monitoring & Evaluation preferred.
    Minimum 5 years’ experience with hands-on experience in setting up M&E systems
    Formal specific M&E training and/or specialized skills in statistics is an advantage;
    Experience working on M&E issues within the health sector is preferred
    Must have analytical experience with analytical tools like STATA or SPSS
    Must have experience in applied training and mentoring techniques
    Experience in survey design, data collection, data processing and analysis
    Strong presentation, communication skills and team player that inspires communication and confidence
    Ability to access sector skills from staff and advisors in government and to understand their information requirements
    Good computer skills, especially in Microsoft Word, PowerPoint, Excel, Internet
    Dedicated to achieving goals and objectives through team based approaches.

  • Impact Analyst

    Impact Analyst

    As the Impact Analyst for Kenya you will lead analysis and provide insights on Community Health Volunteer (CHV) performance that includes sales trends, product performance, health performance and CHV incentive analysis. You will also review our Quality Control data to produce regular reports on how well we are doing and you will support modelling our operational experiments to help determine the effectiveness of new ways of working. Your insights and recommendations will help to drive performance across Living Goods operations in Kenya.
    Responsibilities
    Conduct insightful analysis to assess performance of Kenya overall impact:
    Health and sales reporting
    Monitor and prepare weekly and monthly reports of health and sales metrics at our branches.
    Proactively analyze changes in performance and partner with management to identify the cause.
    Support preparation of county and national government reporting.
    Sales analysis
    Compare performance of product lines especially new products and those that have had a marketing push.
    Monitor and analyze overall product performance.
    Support operations
    Proactively monitor branch performance on health and sales and collaborate with branch teams to understand CHV performance.
    Prepare monthly CHV incentives in line with program guidelines.
    Support analysis and internal and external reporting of our impact data and present progress and findings. Leverage insights from your analyses to drive our business model as we scale.
    Quality Control Analysis
    Analyze all quality control data and produce reports on a regular basis to determine the quality of the data we are getting and areas of improvements needed.
    Operational modelling
    Support senior management in modelling new innovative ways of working, and to determine measures of success of key experiments.
    Create visual and written collateral to communicate impact data to internal and external stakeholders.
    Key Measures of Success
    Quality data analysis with key insights communicated effectively to drive impact
    Initiative to conduct data analysis and correlations that inform management on how to better structure operations, rewards/incentives, or promotions.
    Effective presentations of data to management and branch teams to understand data and present key insights to help us continually improve organizational performance.
    Minimum Qualifications
    University degree in Economics, Computer Science, Mathematics or Statistics.
    3-5 years of experience in a data mining and analysis or business analyst role
    Ability to work with complex data sets, along with a strong interest in monitoring and evaluation.
    Comfortable navigating large relational databases, retrieving and querying data (e.g. using MySQL or PostgreSQL)
    Experience using advanced Excel functions for data analysis. Experience with statistical software such as STATA, SPSS or R required. Proficiency with business intelligence tools (such as Tableau or Business Objects) a plus.
    At home in a fast-paced environment that requires excellent time-management and the ability to multi-task and prioritize effectively.
    Comfort in working independently, with reliable execution and strong communication skills.
    Experience working with teams from diverse cultural backgrounds
    Professional experience in Africa is desirable.
    Compensation
    A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.

  • Advocacy, Senior Manager

    Advocacy, Senior Manager

    This is an exciting role and one that is squarely positioned both at the heart of Living Goods’ strategy, and at the leading edge of our drive towards transformative change.
    Senior Manager Job Key Responsibilities
    Manage the formulation, implementation and evaluation of Living Good’s Kenya advocacy and influencing strategic plan to inform and influence policymakers, decision-makers, thought leaders, advocates, and influencers in Kenya.
    Work closely with the wider Living Goods team to identify strategic advocacy and communications opportunities and approaches that achieve our objectives.
    Provide project management support across advocacy and policy-related activities in Kenya and prepare work plans for assigned focus areas in conjunction with other team members.
    Support community health advocacy, policy development, and planning by offering technical assistance in national and county government strategic and annual planning processes.
    In partnership with the Global Director of Communications, develop and disseminate communication materials to target stakeholders, including position papers, annual reports, press releases, case studies, best practice documents, and national and county government reports.
    Oversee event planning and coordination, including advocacy board meetings, outreach meetings, workshops, and conferences.
    Identify and secure conference and speaking opportunities for Living Goods and others who may speak on Living Goods’ behalf.
    Develop productive internal and external relationships with health specialists and global advocates, and allied public and private partners to achieve our advocacy goals in community health.
    In partnership with the Global Director of Communications, develop and disseminate communication materials to target stakeholders, including position papers, annual reports, press releases, case studies, best practice documents, and national and county government reports.
    Qualifications for the Senior Manager Job
    Minimum of 5 years of professional experience in advocacy, policy, or communications, preferably public health or development related.
    At least 2 years of professional experience in Kenya at a senior level.
    Proven ability to create and maintain effective working relationships with government personnel, NGO partners, and international organizations.
    Strong relevant professional networks in public, UN, donor and NGO sectors.
    Experience developing and implementing advocacy strategies and creating and producing versatile communications products that target policymakers or decision-makers.
    Exceptional communication skills with the ability to influence at various levels of organizations.
    Experience working with external service providers.
    Superior writing skills with the ability to translate complex issues into a level appropriate to general population and policy makers.
    Excellent publication skills that include proof reading, copy editing, and formatting. Design experience a plus.
    Knowledge of policy and policy making processes at county and national level.
    Understanding of the complex strategic planning in nonprofit and government environment
    Advanced degree in a related field.
    Fluency in English and Swahili.
    Expert computer skills in Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.

  • Innovation Senior Manager Senior Advisor, Government Partnerships

    Innovation Senior Manager Senior Advisor, Government Partnerships

    The ideal candidate is a strategic thinker, data-driven, detail-oriented individual with experience managing several projects and timelines at once and can balance the detail with the strategic objectives and thinking of the projects. The role will require some travel within Kenya and to Uganda.
    Responsibilities:
    Design projects – objectives, success factors, work plans, budgets, KPIs – and that can drive replicability, efficiency or greater health impact. 
    Project manage key innovation experiments – including coordination with field teams, partners, suppliers and other departments to ensure effective implementation.
    Provide ongoing support during implementation, with keen attention to insights gained, challenges and rapid adjustments needed to ensure success.
    Analyze data directly and review analytics on an ongoing basis, assessments and recommendations for ongoing improvement and/or roll out.
    Coordinate preparation and submission of timely and high quality project narrative reports.
    Develop insights and case studies on innovations to provide lessons learned from initiatives, which will inform future operations activities for Living Goods and partners.
    Research and develop innovative new products for Living Goods portfolios in Kenya and Uganda
    Qualifications:
    Minimum of 4-6 years of project management experience in emerging markets.
    Strong analytics skills.
    Strong communicator, able to work with multicultural teams.
    Private sector experience in one of the following fields: consumer package goods, health delivery, pharmaceuticals, retail or direct selling/franchising, management consulting would be ideal.
    Some understanding of M&E a bonus.
    University degree required. MBA preferred.
    Ability and comfort to be in the field 50% of time.
    Compensation
    A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity.  The opportunity to be your best while making lives better for those in need.
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  • Senior Advisor, Government Partnerships

    Senior Advisor, Government Partnerships

    The Opportunity
    LG seeks an innovative and dynamic leader to join our team in the new role of Senior Advisor, Government Partnerships. To scale our impact and achieve our mission, Living Goods cannot go it alone. We must partner with other local and international NGOs and governments to implement our model; and we must expand and strengthen our relationships with institutional funders, corporations and other stakeholders. The Senior Advisor, together with other members of our Partnerships team, will pioneer, develop and manage many of these partnerships with a particular focus on governments and policy development. This is an exciting new opportunity and one that is squarely positioned both at the heart of Living Goods’ strategy, and at the leading edge of our drive towards transformative change.
    The ideal candidate is an accomplished, results-focused professional with vision and entrepreneurial spirit. This role can be based in either Nairobi, Kenya or Kampala, Uganda and will report to the Director of Global Partnerships. Up to 50% travel can be expected.
    Responsibilities And Requirements
    Prospect and develop partnership opportunities to enable Living Goods to expand its operations either directly as LG or by offering technical assistance and support to partners, or indirectly by influencing policy and guidelines that other organisations and government are required to implement.
    Develop and manage strategic partnerships with governments and NGOs in new countries that enable Living Goods to scale the impact of its proven community health outreach model.
    Build the capability of LG to provide technical assistance to governments in both the development and implementation of community health policy.
    Lead the design, implementation, and reporting on community health policy and advocacy activities with government in new countries.
    Prepare community health policy analyses, recommendations and policy briefs to position Living Goods with governments and donors.
    Team up with LG’s Business Development team to prepare bids and proposals in response to government, foundation or other donor solicitation.
    Research and stay abreast of trends and developments in health financing, both globally and in our target countries; innovations in community health work and bilateral funding opportunities (i.e.USAID, DFID).
    Represent LG at external high level meetings, workshops and conferences.
    As a member of the Living Goods Strategic Management Team, contribute to organization-wide strategy and discussion.
    Minimum Qualifications And Experience
    A minimum of 7 years of experience in strategic partnerships at senior management level with 5 years minimum experience in policy engagement with senior government planners.
    Experience of providing technical assistance in the health sector.
    Emerging markets experience, preferably in Sub Saharan Africa.
    Background in management consulting and public health, a major plus.
    Superior proposal development skills targetting large funders (e.g. USAID, DFID, Global Fund, Gates Foundation, corporates, etc.)
    Experience of driving organizational strategy as member of a senior management team.
    Exceptional quantitative and qualitative analytical skills.
    Excellent communication and interpersonal skills, with the ability to interact effectively at senior levels of government and with a range of stakeholders.
    Master’s degree ideally in Public Health, Public Policy, Public Administration, Business Administration, or Law.
    Compensation
    A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.

  • Innovation Senior Manager Senior Manager, Regional Supply Chain

    Innovation Senior Manager Senior Manager, Regional Supply Chain

    The ideal candidate is a strategic thinker, data-driven, detail-oriented individual with experience managing several projects and timelines at once and can balance the detail with the strategic objectives and thinking of the projects. The role will require some travel within Kenya and to Uganda.
    Responsibilities
    Design projects – objectives, success factors, work plans, budgets, KPIs – and that can drive replicability, efficiency or greater health impact.
    Project manage key innovation experiments – including coordination with field teams, partners, suppliers and other departments to ensure effective implementation.
    Provide ongoing support during implementation, with keen attention to insights gained, challenges and rapid adjustments needed to ensure success.
    Analyze data directly and review analytics on an ongoing basis, assessments and recommendations for ongoing improvement and/or roll out.
    Coordinate preparation and submission of timely and high quality project narrative reports.
    Develop insights and case studies on innovations to provide lessons learned from initiatives, which will inform future operations activities for Living Goods and partners.
    Research and develop innovative new products for Living Goods portfolios in Kenya and Uganda
    Qualifications
    Minimum of 4-6 years of project management experience in emerging markets.
    Strong analytics skills.
    Strong communicator, able to work with multicultural teams.
    Private sector experience in one of the following fields: consumer package goods, health delivery, pharmaceuticals, retail or direct selling/franchising, management consulting would be ideal.
    Some understanding of M&E a bonus.
    University degree required. MBA preferred.
    Ability and comfort to be in the field 50% of time.
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