Company Address: Address 10th / 11th Floor Landmark Plaza, Argwings Kodhek Road, Opposite Nairobi Hospital, Nairobi

  • Senior Actuarial Analysts 

Consultant, Business Development – Group Life

    Senior Actuarial Analysts Consultant, Business Development – Group Life

    Roles and responsibilities

    Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The successful candidate will manage and provide actuarial consultancy services to a small portfolio of clients under guidance from the Team Leader.

    The role will report to the Team Leader.
    In more detail, the areas of responsibility include:
    Technical Expertise:

    Responsible for managing a small portfolio of clients under the supervision of a senior resource across IFRS 17, reserving, pricing, capital management and strategic projects.
    Agree deadlines for projects and calculations with consultant and actuary and ensure the deadlines are met.
    Carry out data checks/analysis and prepare valuation and financial review reports for checking by actuarial consultant.
    Support and review work done by actuarial analysts.
    Adhere to compliance with set processes and standards in the Division.
    Ensure delivery of high quality output whilst working on a wide range of concurrent assignments.

    Client relations:

    Accompany senior resource to client meetings and have greater involvement in terms of presentations and discussions.
    Initiate and support business development and client relations.

    Billing and debt collection:

    Assist accounts with billing and collection of all pursued but uncollected debts.

    Professional development:

    Develop expert knowledge of all the processes/procedures & systems used for individual calculations and valuations.
    Develop technical knowledge through formal and on the job training.
    Initiate a project and work on it to completion.
    Take ownership on research initiatives and participate in R&D projects.
    Contribute to the actuarial profession in Kenya.

    Experience and personal qualities
    The following experience is preferred:

    3-5 year’s work experience in the insurance domain.
    Proven experience in a similar environment together with strong capabilities and ability to communicate with impact.
    Degree in Actuarial Science or related field.
    Good grasp of system application.
    Strong knowledge of insurance/pensions industry.
    MS Office with focus on Excel Skills.
    Comfortable with different actuarial valuations methods and techniques.
    Basic programming skills.
    Knowledge of FIS Prophet preferred.

    The following personal qualities are preferred:

    Analytical thinking
    Teamwork
    Excellent time management skills
    Supervisory and mentoring skills
    Innovative and proactive
    Strong business sense
    Responsible and accountable
    Client facing skills
    Excellent oral & written communication skills.
    Responsible & accountable.

    go to method of application »

    Use the link(s) below to apply on company website.  If your career aspirations match this opportunity, please send your CV on LinkedIn on or before 12.00 pm GMT, Thursday, 11th July 2024.

    Apply via :

  • Financial Advisor 

Client Service Executive 

Marketing Executive – Wealth Management & Retail

    Financial Advisor Client Service Executive Marketing Executive – Wealth Management & Retail

    Roles and responsibilities

    Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
    The Financial Advisor will be responsible for financial planning, providing finance advice, retirement planning, investment management, and offering financial advisory services.

    In more detail, the areas of responsibility include:
    Business Development & Client Relationship Management

    Skillfully closing sales and meeting the allocated sales targets
    Quality lead generation and effective follow-up on prospective opportunities.
    Client engagement and relationship management.

    Financial Planning

    Work closely with clients to understand their financial situation and goals, develop customized plans to help them achieve those goals.
    Providing holistic guidance on products (e.g. pensions, investments, insurance, trusts etc) that align with the client’s financial objectives and risk appetite.
    Recommend and execute business strategies in line with the company’s objective.

    Industry Research & Product Knowledge

    Demonstrate solid understanding of financial concepts and of developments in the economy/markets (both local and global).
    Demonstrate solid understanding of financial products available in the market.

    Experience and personal qualities
    The following experience is preferred:

    Bachelor’s degree in finance, economics, or related field.
    Minimum of 3 years’ experience in the financial sector.
    Certifications such as Certified Public Accountant (CPA) ,Certified Financial Planner (CFP), Chartered Financial Analyst (CFA) and Chartered Wealth Manager (CWM) or are highly desirable.
    Financial Planning and Finance skills.
    Prior experience in the financial services industry is beneficial.
    Retirement Planning and Investments expertise.
    Ability to provide comprehensive Financial Advisory services, self-driven, ambitious and ability to meet set targets.
    Business Acumen.
    Relationship building & networking skills.
    Excellent oral & written communication skills.

    The following personal qualities are preferred:

    High level of professionalism and integrity.
    Ability to manage expectations.
    Self-awareness
    Resilient
    Problem Solving

    go to method of application »

    Use the link(s) below to apply on company website.  If your career aspirations match this opportunity, kindly submit your application exclusively through LinkedIn on or before 5:00 pm GMT, Thursday, 13th June 2024.

    Apply via :

  • Consultant, Claims – Group Life

    Consultant, Claims – Group Life

    Roles and responsibilities

    Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
    The Consultant will ascertain seamless service delivery to clients by offering support and assistance to group life policy holders through the claims processes in accordance with company regulations and departmental standards of services whilst maintaining cordial customer service always

    This role reports to the General Manager, Group Life Broking.
    In more detail, the areas of responsibility include:

    Manage and oversee the timely and accurate processing of insurance claims.
    Customer relationship management by constantly liaising with clients and attending to their everyday needs.
    Client advisory service on risk and insurance matters day to day.
    Handle special or difficult claims.
    Negotiating for ex gratia claims.
    Work closely with other divisions to recommend improvements to products.
    Establishment of and adherence to action plans in claims division.
    Effective negotiation and appropriate resolution on claims issues raised.
    Train staff involved in processing claims.
    Prepare quarterly claims division reports.
    Responsible for negotiating with underwriters on value adds on client policies.
    Reviewing and auditing policy documentation once received before sending to the clients.
    Training of clients on GLA/GPA/WIBA claims.

    Experience and personal qualities

    3 – 5 years’ Experience in a similar role.
    A Bachelor’s degree in Business-related course.
    Diploma in Insurance.
    Good Oratory, Written and Product Presentation Skills.
    Good Interpersonal, adequate prospecting and selling skills.
    Good analytical and decision-making skills.
    Great work ethic, results oriented and a team player.
    Highest level of personal and professional integrity.
    Ability to work well under pressure in a fast-paced work environment.

    Apply via :

    www.linkedin.com

  • Senior Administrator – Pensions

    Senior Administrator – Pensions

    Roles and responsibilities

    Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
    The role holder leads a team of junior administrators/administrators in the management of pension schemes in line with the regulatory guidelines and SLAs in order to guarantee client satisfaction and retention
    This role reports to the Manager, Operations & Administration.

    In more detail, the areas of responsibility include:
    Database Administration

    Monitor team activity and coordinate workload in line with SLAs / trust deeds by organizing, prioritizing and making effective workload allocation.
    Maintain computerized member records, dealing with updates for periodic events such as member statements, allocation of interest, pension increases and scheme / fund valuations for quality service delivery.
    Identify issues with processes handled in teams and drive a process to find and implement solutions.
    Support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
    Review output administrator reports to ensure scheme data is readily available and error free.

    Client Service

    Understand member requirements and make every effort to ensure the required standards are met.
    Identify complaints at the earliest opportunity with a positive attitude, address the true root cause and implement effective corrective action(s) in order to prevent re-occurrence.
    Provide effective and efficient service delivery to both internal and external clients.
    Build and strengthen relationships, with internal and external clients.

    Operational Efficiency

    Process and organize the payment of claims within 30 days in liaison with fund managers and custodians.
    Take part in both internal and external audits.
    Assist the scheme renewal process and manage dealing with queries arisen during the issuing of benefit statements as required.
    Manage, review and amend work flow procedures in line with pension legislation and business requirements.
    Support the team in operational service delivery in accordance with legislation, policy conditions, business rules and procedures and within the legislative / regulatory framework.

    Experience and personal qualities

    Bachelor’s Degree in a Business-related field
    Professional qualification in Actuarial / CPA / ACCA – added advantage
    5 years relevant experience
    PMI an added advantage
    Proficiency of the Admin system
    Strong understanding of the Retirement Fund Rules
    Strong knowledge of the income tax
    Strong knowledge of the Pensions Industry
    Proven technical knowledge of DC & DB pension scheme administration
    Good communication skills
    Team Player
    Client Service Orientation
    Diplomatic and sensitive
    Responsible & accountable
    Creative problem solver
    Results oriented
    Strong business sense
    Good organizational skills

    If your career aspirations match this opportunity, kindly submit your application exclusively through LinkedIn on or before 5:00 pm GMT, Friday, 10th May 2024.

    Apply via :

    www.linkedin.com

  • Business Development Consultant – International Private Medical Insurance

    Business Development Consultant – International Private Medical Insurance

    Roles and responsibilities

    Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Business Development Consultant will drive business growth (new business) in International Private Medical Insurance (IPMI).
    The role will report to the General Manager, Financial and Insurance Solutions.

    Experience and Personal Qualities

    In more detail, the areas of responsibility include:

    New Business Acquisition

    Drive the sales process from pre-qualification to award of contract.
    Response to request for proposal.
    Negotiate with underwriters on benefits, rates, discounts in order to offer the client the most competitive solution.
    Preparation of risk notes & submission of the same to the Operations department.
    Generate referrals from clients based on existing relationships & unmatched service delivery.
    Champion cross-selling to and from other departments within Zamara.
    Preparation of tenders.

    Value Addition

    Design & seek approval for value adding concepts.
    Provision of technical expertise in the creation of new products and offerings.
    Represent medical in marketing meetings with internal teams and also external forums that could assist in generation of leads.

    Compliance

    Preparation of contract documents, risk notes in adherence to set guidelines & within stipulated timeframe.

    The following experience is preferred:

    Minimum of 3 years’ experience in Business Development.
    A degree/diploma in Actuarial Science/insurance/ business related degree/ sales or any other relevant degree.
    Preferred experience in International Private Medical Insurance.
    Professional insurance certification is an added advantage.
    Experience in Employee Benefits is an added advantage.

    The following personal qualities are preferred:

    Excellent communication skills.
    Proper work ethics
    Team player
    Great negotiating skills
    Good analytical skills
    Good interpersonal skills
    Innovative
    Entrepreneurial

    Apply via :

    www.linkedin.com

  • Business Development Manager: Retail Pensions, Financial and Insurance Solutions

    Business Development Manager: Retail Pensions, Financial and Insurance Solutions

    Role and Responsibilities

    We are seeking a dynamic and results-driven ​​​​​​​Business Development Manager who will be instrumental in executing Retail Pensions, Financial and Insurance Solutions. The ideal candidate will have a strong understanding of the pensions and insurance industry in Kenya and East Africa, excellent interpersonal skills, and a proven track record in driving business growth.

    The role will report to the Group Chief Executive Officer.

    Role Specific:

    Identify and target potential clients within the pensions and insurance sector to expand our client base.
    Prospect for potential new clients and turn this into increased business.
    Meet potential clients by growing, maintaining, and leveraging networks.
    Create and execute a strategic sales plan to achieve revenue targets and business growth objectives.
    Develop a deep understanding of our products and services to effectively communicate their value to clients.
    Prepare and present compelling proposals and presentations to potential clients.
    Establish and maintain strong relationships with existing clients and key industry stakeholders.
    Stay updated on industry trends, regulations and competitor activities to identify growth opportunities.
    Collaborate with our internal teams to ensure the successful implementation of pension and insurance solutions.
    Continuous client engagements and research to advise the business on viability of existing insurance products and futuristic product enhancements.
    Continuously strengthen stakeholder (members, clients, regulator, service providers) relationships to safeguard market share, ensure speedy resolution of issues and entrench Zamara brand as a market leader.

    Experience and Personal Qualities

    Bachelor’s degree in business or related field.
    Proven experience (minimum seven years’ experience) in business development within the pensions and/or financial services industry.
    Master’s degree, professional certification is an added advantage.
    In-depth knowledge of pension products, regulations, and industry best practices.
    Strong sales and negotiation skills.
    Excellent communication and presentation abilities.
    Self-motivated with a track record of meeting and exceeding sales targets.
    Ability to work independently and as part of a team.

    Apply via :

    www.linkedin.com

  • Assistant Consultant, Care Management

    Assistant Consultant, Care Management

    The Assistant Consultant will ascertain seamless service delivery to clients by offering support and assistance to medical insurance policy holders through the claims & call centre and at medical facilities, with minimal inconvenience, while supporting the overall goal of client satisfaction.
    This role reports to the Team Leader, Care Management.

    In more detail, the areas of responsibility include:

    Care Management

    Receiving calls on the 24-hour medical emergencies help lines
    Facilitate approval and authorization for Emergency Inpatient hospitalization e.g. post road traffic accidents from the insurance companies/underwriters.
    Outpatient treatment authorization (off smart/ no card)
    Facilitate evacuation processes to ensure favorable outcomes and reasonable charge to clients.
    Preauthorization request processing and hospital procedure booking including maternity and theatre procedure bookings.
    Liaising with the Insurance companies in the process of undertaking and pre-authorizations.
    Provider panel management – ensuring required facilities are onboarded and favorable relationship is always maintained.

    Reporting

    Provide data reports collected from various monitoring tools assigned to the role e.g. weekly and/or monthly reports.
    Trend analysis – hospital charges, cost of various packages etc.

    Value Adds

    Facilitation of admission and discharge processes for patients by securing all necessary documents and ensuring minimal participation by the patient during the admission or discharge.
    Facilitation of special care for admitted patients e.g haircuts for executive clients at the bed side/ flowers.
    Issuing Zamara gift packs – pack of diapers, branded get well / birth congratulations to admitted patients.

    Experience and personal qualities

    A Diploma in Nursing Sciences/ Clinical medicine
    Minimum of one (1) year working in a hospital set up/ health facility/medical insurance care department
    General understanding of the insurance industry is an added advantage.
    Capacity to build relationships
    Business etiquette
    Excellent interpersonal and customer service skills
    Team player
    Problem Solving skills
    Self-Driven
    Flexible to train

    Apply via :

    www.linkedin.com

  • Administrator – Pensions

    Administrator – Pensions

    The Administrator will address the administrative aspects of pension schemes in order to drive data integrity, client satisfaction and client retention.
    This role reports to a Manager, Operations and Administration.

    In more detail, the areas of responsibility include

    Database Administration

    Providing annual audit data to fund accountants and responding to queries
    Verification of fund data and loading the information onto the selected admin system
    Preparing and reconciling member records.
    Processing withdrawal requests for members.
    Maintaining member pension records (bio data, bank details, emails) and updating contributions on the system
    Providing annual member statements after allocation of interest
    Supporting Team leaders and Administrators as required in ensuring team targets are met and set out procedures are followed.

    Client Service

    Conducting member education scheme / fund beneficiaries’ information about their rights and responsibilities in respect to the pension scheme / fund umbrella.
    Dealing with pension scheme / umbrella fund complaints, disputes, general enquiries and correspondence from members, advisers, trustees, fund managers and communicating with them appropriately.

    Operational Efficiency

    Processing and payment of claims within 30 days in liaison with fund managers, custodians and trustees as appropriate
    Preparing and submitting quarterly returns of contributions to RBA
    Preparing quarterly admin reports
    Processing and payment of additional interest to members who have exited.

    Experience and personal qualities

    Bachelor’s Degree in a Business-related field
    At least 1 year experience in the pension industry as a pension administrator.
    Professional qualification in Actuarial/CPA/ACCA will be an added advantage.
    Knowledge of legislation, investments, employee benefits.
    Proficiency of the selected Admin System
    Expert knowledge of the Retirement Fund Rules
    Expert knowledge of the RBA Regulations
    Expert knowledge of the KRA taxation rules
    Expert knowledge of Schemes
    Excellent time management skills and ability to multi-task and prioritize work
    High level of professionalism and good communication skills
    Ability to work under pressure with minimal supervision
    Client service oriented and team player

    Apply via :

    info@zamara.co.ke

  • Finance Assistant

    Finance Assistant

    Roles and responsibilities

    Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The Finance Assistant will provide support to the Finance team.
    The role will report to the Senior Accountant.

    In more detail, the areas of responsibility include:
    Accounting

    Premium Payment Processing: Processing premium payments to underwriters and ensuring timely follow-up on allocation and receipts.
    Monthly Reconciliation: Reconciling underwriters’ withholding tax payments with the company’s ITax ledger.
    Bookkeeping: Managing daily bookkeeping tasks related to client premiums and Group accounts.
    Reporting Assistance: Supporting the preparation of Group reports using PowerPoint, Power BI, and Excel formats.
    Bank Reconciliation: Conducting daily reconciliations of bank statements and ensuring daily follow-up on Unallocated amounts.
    Supplier and Customer Reconciliations: Ensuring accuracy in reconciling accounts with suppliers and customers.
    Audit Preparation: Assisting in the preparation for internal and external audits.
    Invoice Processing: Verifying and processing invoices on E-tims after obtaining necessary approvals.
    Tax Compliance Support: Assisting with monthly filing of VAT, excise duty, and weekly payments of withholding tax.
    Commission Calculation: Accurately computing third party commission payments within relevant tax guidelines for review.
    Client Account Reconciliation: Conducting weekly reconciliations of client accounts to ensure accuracy and consistency.

    Client Relations

    Resolve basic client queries and reconciliation issues in a timely manner.
    Proactively foster cordial working relations with all stakeholders to enhance client satisfaction and service delivery.
    Promote beneficial relationships between the company and the Underwriter to aid in claim settlements, especially when premiums are yet to be remitted to the Underwriter.

    Professional Development

    People skills
    Develop technical knowledge through formal on the job training.
    Identify potential process improvements and other inefficiencies and escalate to senior resources.

    Apply via :

    info@zamara.co.ke

  • Senior Advisor, Umbrella Scheme

    Senior Advisor, Umbrella Scheme

    Roles and responsibilities

    Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
    The Senior Advisor will provide client relationship and consulting advise to an existing and prospective Umbrella Scheme client base including product design, marketing, servicing and reporting.
    The role involves the opportunity to set up and advise on investment profile choice to align the client to the appropriate risk-return matrix. To specifically manage the allocated client portfolio and further mine opportunities for upselling Zamara bouquet of solutions to drive growth and retention.
    This role reports to a Manager, Umbrella & Retail Solutions.

    In more detail, the areas of responsibility include:
    Strategy

    Drive the Zamara employee value proposition (EVP) among prospective clients.
    Drive the implementation of the Umbrella growth strategy through segmentation and management of key corporate accounts.
    Identify high value proposition targets and deliver bouquet of Zamara employee benefit solutions.
    Ability to upsell and cross- sell other Zamara solutions to Clients.
    Organize and manage pre-retirement seminars based on the Umbrella annual workplan
    Work closely with the Institutional /SME/ MSME distribution teams.
    Act as a product evangelist to build awareness and mine value for cross sell opportunities.
    Source new business in line with the Umbrella business plan and growth strategy.
    Deliver outsourced or in-house retirement & financial management solutions as needed.

    Consulting

    Manage business opportunities arising for Umbrella and related group solutions.
    Manage and strengthen relationships within identified Corporate & Institutional accounts.
    Provide financial planning advice and solutions to clients.
    Identify a client’s investment needs, risk tolerance and profile, other investments (and other assets), personal circumstances, income requirements, investment time horizon and advise accordingly.
    Educate the clients with regards to basic investment principles, i.e. risk versus return, market sentiment, market trends, performance (offshore and local), benchmarks etc.
    Conduct annual client training including member sessions & annual and special AGM.
    Adequately respond to capacity gaps among management committee members for upskilling.
    Resolve client concerns, queries and/or complaints with timely update of legislative changes.
    Actively represent Zamara in Industry thought leadership engagements.

    Experience and personal qualities

    Business related degree
    Professional Qualification in a business, finance or investment related field will be an added advantage.
    Minimum of 5 years’ experience managing corporate and institutional clients in the financial services/insurance related field preferably in a busy pension environment.
    Ability to sell corporate solutions will be an added advantage.
    Good understanding of the financial services industry including retirement benefits Act and regulations.
    Good understanding of Zamara employee benefit solutions including group risk solutions.
    Good understanding of general investment products such as unit trusts, equities, stocks, bonds, offshore savings plans.
    Good understanding of tax implications of various investment vehicles.
    Working understanding of features and appropriateness of various alternate solutions.
    Proactive and uses initiative.
    Able to work independently but also as part of a team with timely quality production.
    Good with managing relationships of various stakeholders.
    Creative thinker with good Problem solving skills.
    Excellent verbal, written skills and confident with good presentation skills.
    Organized with effective time management skills.
    Good listening and interpersonal skills.

    Send your application to info@zamara.co.ke

    Apply via :

    info@zamara.co.ke