Job Description
Experience and education:
Bachelor degree in Electrical Engineering or related field from an accredited University. Individuals with a Diploma in a related field and strong hands-on technical support and training experience will be considered
The individuals must have 3-5 years technical product support and experience in the specific product line, with documented training in the field or have worked a couple of years as a technician in the field
Should have working knowledge of product trouble-shooting, customer contact and relationship building
Experience in research, resolving customer product complaints and customer support training
Experience in developing customer support education/training presentations using a variety of presentation methods, including PC applications, word processing, spreadsheet
Must enjoy providing training and speak English & Swahili fluently
Skills and Competencies:
Demonstrate competency in both oral and written communication for internal and external communication at all levels, especially in customer support product training program delivery
Read and interpret customer support documents, product warranty documents, media materials and contracts or related product documents
Excellent communication skills both written and verbal; excellent organizational and multitasking skills; ability to work under time constraints and deadlines in challenging settings; ability to work in multicultural, multiethnic environments
Demonstrated ability to identify, approach, and coordinate with stakeholders of diverse background and levels of expertise
Ability to work independently and in a team environment, with flexibility in order to achieve both personal and team goals and complete assignments within established time frames
Ability to handle multiple priorities and manage a variety of resources according to a detailed plan
Ability to travel up to 50% primarily throughout Kenya; some international travel may be requested
Remuneration:
Attractive package will be offered to successful applicant commensurate with their demonstrated skills and abilities.

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