Description Of Role
We are recruiting a Technical Customer Support Specialist to join our Nairobi team and lead technical support efforts for our global distribution network. This is an exciting opportunity to hold a key role in a rapidly growing company, as we scale our presence throughout Africa, South Asia, and Latin America.
The chosen candidate will be the first line of support for any technical challenges impacting our rapidly growing group of distribution partners. S/he will also develop internal processes to improve how Angaza provides technical assistance, and lead in-house testing and product QA/QC. The position will report directly to the Director of East Africa Operations.
Technical Customer Support Specialist Job Responsibilities
Become an expert in Angaza’s platform functionality
Provide front-line technical support by answering questions about product behavior, guiding detailed in-field troubleshooting, and assisting account managers with technical training
Support development and refinement of product training materials
Lead in-house technical testing for new country and product launches
Establish internal KPIs that measure effectiveness in rapid resolution of trouble- tickets
Manage Angaza’s internal ticketing systems
Requirements for the Technical Customer Support Specialist Job
Bachelors Degree
2-3 years of work experience in the technology sector
Experience working with a SaaS platform and Android applications
Experience providing technical support
Experience with ticketing systems such as Zendesk
Experience managing multiple priorities in a fast-paced environment
Strong written communication skills and organizational skills
Multilingual applicants a plus

Send your résumé and a detailed cover letter to careerske@angazadesign.com using the subject line “Angaza Technical Customer Support Specialist Position”.Note that applicants must send a personalized cover letter and salary expectations to be considered. Due to application volume, we will only be able to follow up with the most promising candidates.We plan to fill this position quickly, with a start date in October.

Apply via :

careerske@angazadesign.com