Background:
The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.
Job Purpose/Objective
The IT Intern will be primarily responsible with providing support for our internal users on the use of their desktops and laptops. Through our ticketing system and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.
Key Responsibilities
Level I Help Desk Support – Including but not limited to password resets, account creations, account terminations, desktop and laptop builds and printer support
Level II Help Desk Support –Including but not limited to anti-virus assistance, Windows XP support, Microsoft Office 2007 support, Active Directory Maintenance, Microsoft Exchange/Email support, general laptop, desktop and printer repair, and light network troubleshooting
Enterprise Ticket Management – Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests
Vendor Management – Work directly with IT vendors to obtain support, repair and warranty information
Hardware Inventory – This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software
Preventative Maintenance – Technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows”
Various Projects – Position will need to assist on various IT projects as needed
This position manages no staff
Required Qualifications:
College degree or equivalent certification
Proficient in Microsoft family of products (Windows, Office and Server)
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