Aim of the role: To provide general leadership for all Front Office operations at Fairview Hotel Limited.Outline of Responsibilities:
Ensure that the department and  hotel is fully compliant with all audit requirements
Ensure that month end and financial year end are prepared and submitted by the due deadline date monthly / annually and in conjunction with Accounts Department
Ensure that all arrivals are checked in with a valid and sufficient method of payment
Ensure that internal house accounts (non staying folios)  are managed and maintained during the month
Manage the rooms inventory so as to ensure maximum rooms are sold, at a favourable rate and with a guaranteed, sufficient method of payment and that the 6pm release policy is adhered to at all times
Ensure that all expenditure is noted correctly, within budget and as per audit requirements
Ensure that no shows are managed on  a daily basis
All Front Office Reports must be printed, checked and processed on a daily basis per shift
Ensure that all required employment procedures are adhered to
Ensure that each shift banking is prepared accurately and in line with audit requirements.
All current and future reservations must be checked on a daily basis so as to ensure; data integrity, method of payment etc.
All boardroom and conference room bookings must be processed correctly so as to ensure that all requirements are taken care of
Each shift / department must ensure that all documentation has been filed correctly
All emails and correspondence must be checked, processed and effectively distributed per shift per day
All applicable documentation must be boxed, recorded and stored in line with the relevant requirements
Ensure the safety and security of the staff, guests and hotel property
Ensure that all required stock takes are conducted in line with audit requirements
Ensure that all equipment is used, stored and maintained in line with operating procedures
Ensure that the department and the hotel is fully compliant with all Occupational Health & Safety requirements
Contribute to and support the “I’m Kind” programme
As instructed and in conjunction with the relevant Sales Executive you may be required to find new business and maintain relationships with corporate clients
As instructed, rosters must be prepared and published by the 25th of each preceeding month and K-drive updated accordingly. A copy must also be sent to the GM
Ensure the continued training and development of self and all staff
Ensure that all food, beverage and vending is presented in line with hygiene requirements and to the highest standard at all times
Ensure that highest possible standard of cleanliness is achieved and maintained at all times
Ensure that all Lodge Ability Service Encounters are continuously trained and adhered to at all times
Ensure that every guest receives exceptional service at all times
HUMAN RESPONSIBILITIES
Attends all training sessions as scheduled.
REPLACEMENT AND TEMPORARY MISSION
May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
Responsible To: General Manager
In Communication With: Other hotel departments
Education, Training and Experience Requirements:
Level of Literacy: Must be able to read and write in English & Kiswahili
Level of Numeracy: Excellent numeracy skills
Level of Communication Skills: Must be in possession of excellent communication skills
Level of Formal / Professional / Education & Training: Minimum education level- Bachelor’s degree in a hospitality related degree or A diploma in Hotel Management from Utalii college.
Level of Experience in Job Advertised: 5 years’ experience required in Front Office operations

Please send a copy of your curriculum vitae, accompanied by a letter which sets out your interest in the post, and your suitability for it to: HCoordinator@clhg.comApply to: General Manager, Fairview Hotel LimitedClosing Date for Application: 7th September, 2017Only shortlisted candidates will be contacted.

Apply via :

HCoordinator@clhg.com