Aim of the role: To ensure that our guests are accorded an exceptional and remarkable service at all times.
Outline of Responsibilities:
Ensure that all Food & Beverage dockets are generated and recorded.
Ensure that Bar, Restaurants and Kitchen waste is kept to a minimum.
Ensure that the following areas are set up prior to, during and after service; tables, service stations, Bar, Buffet, Room Service and Cook Out (where applicable) .
Ensure that the Bar and Restaurant are cashed up and balanced at the end of each shift/service. Room Service should be charged to respective guest rooms.
Ensure that required stock takes are conducted pre/post service.
Ensure that all public areas are cleaned, prepared and or replenished to the agreed standard.
Ensure that all equipment used is kept clean, used correctly and packed/stored correctly on a daily basis.
All maintenance problems must be reported to the Supervisor/DM on duty, inclusive of; maintenance tasks, missing / damaged items.
Ensure that all safety instructions are adhered to and that all safety concerns are reported.
Contribute to and support the “I’m Kind” programme.
Ensure that all table service is provided to the agreed standard.
Ensure that all orders are prepared and served as per the agreed and stipulated standards.
Ensure that the full issued corporate uniform is worn at all times as instructed.
Ensure that all guests are assisted in line with LodgeAbility Service Encounter requirements.
Ensure that the LodgeSan cleaning methodology is followed at all times.
Ensure that every guest receives exceptional service at all times.
As per the published Leadership Drivers and in line with the agreed vision for per hotel, per department and / or per position (where applicable) .
OTHER DUTIES AND RESPONSIBILITIES
Attends all training sessions as scheduled.
REPLACEMENT AND TEMPORARY MISSION
May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
Responsible To: F&B Supervisor
In Communication With: Kitchen, Banqueting, Front Office, Housekeeping
Education, Training and Experience Requirements:
Level of Literacy: Must be able to read and write in English & Kiswahili
Level of Numeracy: Moderate numeracy skills
Level of Communication Skills: Must be in possession of good communication skills
Level of Formal / Professional / Education & Training: Certificate in F&B Sales and Services.
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Please send a copy of your curriculum vitae, accompanied by a letter which sets out your interest in the post, and your suitability for it to: FAGM@clhg.comOnly shortlisted candidates will be contacted.
Apply via :
FAGM@clhg.com
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