About The Role
The Employee Experience Officer is responsible for the overall, day-to-day Employee Experience at Bridge including program development, activities and communication. In this role, you will partner with the Director or People Operations and other senior leadership to design, initiate and execute exciting employee engagement activities that help each of our employees connect more effectively with Bridge’s mission. You will lead by being a natural relationship builder through being curious and empathetic and by being an excellent listener and communicator. You will also partner with the People Operations Team on various HR programs and initiatives. The goal is to create employee connection, spark engagement and create experiences that make Bridge the most remarkable place to work.
The role be based out of Nairobi and will report into the People Operations Director, East Africa.
What You Will Do
Develop programs to strengthen staff satisfaction, recognition, engagement, and open and effective communication across the Company
Create initiatives that reinforce Bridge’s values and create a professional and happy workplace
Manage and coordinate new hire onboarding, ensuring a seamless transition from prospective candidate to employee
Analyse turnover and retention statistics; conduct employee opinion surveys; make recommendations and implement solutions to lower employee turnover and enhance employee morale
Act as an internal consultant by analyzing and recommending solutions to human resource issues to leadership and HR Representatives
Manage the administration and education of benefits and perks, and make recommendations for competitive benefits offerings
Manage birthday, work anniversary, and other recognition and celebration programs
Communications:
Create direct, thoughtful and clear communications in a distributed organization currently using multiple communication channels
Embody our core values and bring them alive in the company
Take employee pulse checks and bring suggestions for improvement
Be resourceful and motivated to find answers in a fast-changing environment taking ownership in bringing ideas and solutions back to the senior leadership team
Prepare monthly newsletter to communicate current issues affecting employees
Link with other functions, i.e. tech, PR to leverage off initiatives by them and seek opportunities to improve employee engagement
Coordinate and manage employee off-boarding process with respect for the individual
What You Should Have
Bachelor’s degree in Human Resources, Business Administration or a related field
A minimum of 3 years’ experience in human resources, employee relations, employee engagement or a related field
Experience of having worked in a high-growth environment/ start-up
Working knowledge of general HR practices, programs and policies
Knowledge of current and emerging trends in employee engagement
Strong interpersonal communications skills and an organized and efficient work style
Exceptional written and oral communication skills
Demonstrated ability to build rapport quickly and establish productive, trust-based and effective relationships with a wide variety of individuals across diverse groups
Proactively takes ownership for producing positive results
Strong attention to detail with an innate focus on customer service
Demonstrated ability to stay objective and exercise sound judgment in complex and sensitive situations
High degree of integrity and honesty
Diplomatic, tactful and thoughtful in interactions with others
Self-starter who is intrinsically motivated and owns his/her own success metrics
You Are Also
Proactive – You don’t always need supervision and you are a self-starter. Your personal drive to succeed and deliver keeps you working when you may not have a supervisor with you.
A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
A networking mastermind- You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.
A creative problem-solver- Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging around $7 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
A customer advocate- Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
A life-long learner -You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.

Apply via :

alacademies.com